Troubleshooting Guide

on buying an Altitude fan
Learning/Pairing Process
Follow these steps if you find one remote controlling multiple fans:
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Visit www.altitudefans.com/install for installation video tutorials and product support.
Disclaimer: Altitude fans cannot be wired to any type of wall-mounted fan control
device or dimming device. Wire the fan to a single standard wall mounted switch only. It is
not possible to wire the fan with two wall-mounted switches to control the fan motor and fan
light independently from each other. The fan is designed to be operated with the
handheld remote-control transmitter only.
Step 1 - Start by turning the Power Off to all
Altitude fans using the standard wall-mounted
on/off switch. If you have the fans wired
directly to a circuit breaker, then turn off the
power at the circuit breaker.
Step 3 - Within 30 seconds of restoring
power, press and hold the Power Button
on the remote control for at least 5 seconds.
[ Note: Do not press any other button on the remote
control before pressing and holding down the power
button located on the remote control. Doing so will
cause the procedure to fail ]
Step 2 - After power
is turned off for all the
fans, go to the first fan
with the remote in hand
and Restore Power going
to that fan by use of the
wall-mounted on/off
switch.
Step 3 Continued - During this time,
you should see the Green Indicator
Light Flashing on the remote.
A beeping sound indicates the
learning process is complete
and your remote has paired with
the fan using a unique code for
that fan only.
[ Note: The DC motor uses powerful magnets
and must align before starting so it is normal
to see the blades moving back and forth before
it starts spinning. Upon startup the blades may
appear to be slow at first. This is also normal as
the fan's motor is trying to use the least amount
of energy to get the fan up to speed. DC motors
use up to 70% less energy than standard fans
with AC motors ]
Step 4 - Press any of the Speed or
Light Buttons on the remote to ensure
the remote is operating the fan properly.
Step 6 - Repeat the
process for other fans.
Beep -
Beep -
Step 5 - If the fan is Working
Properly the next step is to
turn the Power Off to that fan
by use of the standard wall
mounted on/off switch.
You must turn the Power Off
before following the learning
process for other fans.
[ Note: If you find one handheld remote
controls multiple fans, this is due to
multiple fans having power to them
during the learning process on any
single fan. You need to start the pairing
process from Step 1 again]