002341379/103041/28WM90305-16013 1002341383/103058/28WM90305-16014 1003020690/112258/28WM90305-16018 USE AND CARE GUIDE HIGHLAND ELECTRIC FIREPLACE Questions, problems, missing parts? Before returning to the store, call Home Decorators Collection Customer Service 8 a.m. - 7 p.m., EST, Monday - Friday, 9 a.m. - 6 p.m., EST, Saturday 1-800-986-3460 HomeDepot.
Table of Contents Safety Information...................................................... 3 Warranty...................................................................... 5 Pre-Assembly.............................................................. 6 Hardware Included ................................................... 6 Product Specifications........................................................ 6 Tools Required.................................................................... 6 Assembly...........
Safety Information Please read and understand this entire manual before attempting to assemble, operate or install the product. If you have any question regarding the product, please call customer service at 1-800-986-3460, 8 a.m.-7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday. WARNING: Under no circumstances should this fireplace be modified. Parts that must be removed for servicing must be replaced prior to operating this fireplace again.
Safety Information (continued) Note: Use care in assembling your new fireplace. Take your time and use the hardware provided and a quality Phillips head screwdriver. Never overtighten bolts. • Do not sit on any part of the mantel. NOTE: To avoid injury from unexpected starting or electrical shock, do not plug the power cord into a source of power during unpacking and assembly. The cord must remain unplugged whenever you are adjusting/assembling the fireplace.
Warranty Warranty 1 Year Limited Warranty: The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations. 1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty. 2.
Pre-Assembly HARDWARE INCLUDED AA Part ZZ BB Description Part Number Quantity AA Tipping Restraint Hardware ph-bktwht003 2 BB Insert Mounting Bracket (pre-attached) PH-BKTZNC001 4 ZZ Touch-up Pen N/A 1 NOTE: Hardware not shown to actual size. Product Specifications VOLTAGE 120VAC, 60 Hz AMPS 12.5 Amps WATTS 1500 Watts PLANNING ASSEMBLY Before beginning assembly of product, make sure all parts are present. Compare parts with Hardware Included and Package Contents lists.
Assembly 1 Unpacking the fireplace insert Using scissors, cut the rope securing the fireplace insert.
Assembly (continued) 2 Installing the tipping restraint hardware When the Tipping Restraint Hardware (AA) is properly installed, it can provide protection against unexpected tipping of the Unit due to small tremors, bumps or climbing. Your Unit comes with two Tipping Restraint Hardware (AA). Each Tipping Restraint Hardware (AA) includes one Unit Anchor, one Wall Anchor, one Anchor Tether, and four Anchor Screws. Use these to complete the following steps for a proper installation.
Operation Operation NOTE: The control panel can be accessed at the upper-right corner of the insert. 1 2 Powering the fireplace Push the Power button to supply power to all functions of the fireplace and put the insert in a standby mode. Push the Power button again to turn off all functions.
Operation (continued) 5 Replacing the remote control battery 6 Disposing of used batteries The battery may contain hazardous substances that could endanger the enviroment and human health. When the remote control stops operating or its range seems reduced, it is time to replace the battery with new ones. On the back end of the remote, press and slide the battery door open and remove the old battery.
FCC/IC Information WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Troubleshooting PROBLEM ROOT CAUSE CORRECTIVE ACTION Display shows " " The thermostat sensor is broken or disconnected. Unplug the fireplace, remove the back panel of the fireplace and check that the thermostat is plugged into the main circuit board. If this does not solve the problem contact customer service for a replacement thermostat sensor. Display shows " " The thermostat sensor is broken. Contact customer service for a replacement thermostat sensor.
Troubleshooting (continued) PROBLEM Flame effect works but heater function does not and the emberbed flashes when the heater button is pressed. The remote control is not working. ROOT CAUSE CORRECTIVE ACTION The heater is disabled. With the power on press and hold the POWER button on the control panel for 10 seconds. Once re-enabled the emberbed lights will flash multiple times. There are no batteries. Change the remote batteries. The signal is poor. The remote is too far from the heater.
Replacement Parts For replacement parts, call our customer service department at 1-800-986-3460, 8 a.m.-7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday. Part 1 2 3 4 5 6 7 8 9 10 11 Description Qty.
Questions, problems, missing parts? Before returning to the store call Home Decorators Customer Service 8 a.m. - 7 p.m., EST, Monday - Friday, 9 a.m. - 6 p.m., EST, Saturday 1-800-986-3460 HOMEDEPOT.COM/HOMEDECORATORS Retain this manual for future use.
