Installation Guide
9
HAMPTONBAY.COM
Please contact 1-855-HD-HAMPTON for further assistance.
Troubleshooting
PROBLEM ROOT CAUSE CORRECTIVE ACTION
Switches do not work.
Defective Switch, broken, no
longer toggles, loose.
Contact customer service to replace the switch(s).
Heater Blower Motor.
Blower is very noisy when ames
are off.
Contact customer service to replace the heater/blower assembly.
Blows cold air.
Blower runs but does not
produce heat.
Blower does not come on at all.
Heater does not turn on. Manual reset needed.
Turn the POWER to “OFF” and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet, and operate as
normal. If the problem persist contact customer service.
Fireplace has Noise with
ames on and heater off.
Spinner Motor Noisy.
Contact customer service to replace the ame generator drive motor.
Defective ame generator drive
motor.
Dented back panel.
Power cord gets warm. Normal operation.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug ts tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualied
electrician check and/or replace the faulty outlet(s).
Heater emits an odor. Normal operation.
It is common for a heater to emit an odor for a brief period after the heater is
initially turned on. The heater is burning off any dust
accumulated during manufacturing, operation or storage.
Flames stay on but do not
move.
Flames stay in one position. Contact customer service to replace the Flame Generator Drive Motor.
No power at all.
Unit not plugged in. Check that unit is plugged into a standard 120-V outlet.
Defective Main Power Switch Contact customer service to replace the Main Power Switch.
Emberbed Damaged. Emberbed Cracked. Contact customer service to replace the emberbed.
Flame
Flame does not light up or no ame
effect.
Contact customer service to replace the ame circuit board.
No Manual Needs Manual
Go to www.tsicustomerservice.com and use the follow the manual link on the
bottom right portion of the page to download the manual.
Heater Specs
What size room does this heater
heat up to?
Provides supplemental heat up to 400 square feet.