Instructions / Assembly

19
Troubleshooting
PROBLEM ROOT CAUSE CORRECTIVE ACTION
Display shows “ ”
e thermostat sensor is
broken or disconnected.
Unplug the replace, remove the back panel of the replace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem, contact customer service for a replacement thermostat sensor.
Display shows “ ”
e thermostat sensor is
broken.
Contact customer service for a replacement thermostat sensor.
Display shows “ ”
Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets and outlets are not blocked as
this may cause overheating. Unplug the heater for 30 minutes and allow it to
cool down. Replug and operate, but monitor the heater for signs of over-
heating. If the problem persists, discontinue use of the heater and contact
customer service.
Display shows “ ” Normal operation.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be sure
the plug ts tight in the outlet. Heaters draw more current than small appli-
ances, so overheating of the outlet may occur even if it has not occurred with
the use of other appliances. During use check frequently to determine if your
plug, outlet or faceplate is HOT! If so, discontinue use of the heater and have
a qualied electrician check and/or replace the faulty outlet(s).
Display shows “ ”
e heater air outlet is
blocked.
Verify there is a 3 foot clear space in front of the heater air outlet.
Heater does not blow
warm air.
Cool down cycle.
Normal operation. Heater will continue to run for several minutes before
shutting down. Times will vary based on temperatures. During this time,
cool air will blow.
No power, logs do not
glow.
No power to the unit
Check that unit is plugged into a standard 120V outlet. Press power button
several times, make sure power is set at “ON” position.
Logs glow, but no
ame eect.
Flame eect turned o Press ame button several times.
Heater does not blow
warm air.
ermostat setting is
preventing heater from
turning on.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
Flame eect works, but
heater function does not
and the emberbed ashes
when the heater button is
pressed.
e heater is disabled.
With the power on, press and hold the POWER button on the control panel
for 10 seconds. Once re-enabled, the ember bed lights will ash multiple
times.
Remote control is not
working.
No batteries Change the remote batteries.
Poor Signal
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter to
malfunction.
Distance
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.