Warranty

4
LVT Residential Warranty Details
What is NOT Covered by this Warranty
1. Product sold by the manufacturer as other than “first quality.”
2. Improper Installation: Material installed not in accordance with Residential Installation Guide - LVT Click, including any
and all problems caused by the use of non-recommended adhesive, underlayment and/or preparation of the substrate
are not warranted. Installing four tile/plank corners together is not recommended for click products and therefore will not
be warranted. Installation errors are not manufacturing related conditions. manufacturer does not warrant installer
workmanship.
3. Manufacturer will not pay for labor costs to repair or replace material with visible conditions that were apparent before
installation.
4. Improper maintenance, which results in loss of gloss or buildup of a dulling film.
5. Damage resulting from neglect or misuse of strong detergents, chemicals, corrosives; including but not limited to stains
from paints, dyes, mats, fertilizers or other similar materials.
6. Damage caused by moving appliances or heavy furniture without protecting the floor. (Always protect floor by using
plywood or hard board runways when moving heavy objects and also when using an appliance dolly, heavy objects
equipped with wheels or rollers, including two and four wheel carts etc.)
7. Damage resulting from accidents, casualty events, abuse or improper usage (including pet related damage, such as
chewing, digging, clawing, etc.). Accidents, abuse and improper usage are defined as, but are not limited to damage
caused by: casters*** on furniture, rotating beater bars on vacuum cleaners, burns, cuts, impact from heavy and sharp
objects, narrow or spike heels, cleats, etc., as well as, damage resulting from unprotected furniture legs.
8. Damage caused by rolling loads or wheel chairs (motorized and non-motorized).
9. Damage caused by appliances or plumbing leaks.
10. Fading, discoloration, or other damage due to excessive temperatures or sunlight. Radiant heat must not exceed 85 ° F
(29°C) and be approved by the manufacturer for the use of their product with resilient vinyl flooring applications.
11. Problems or damage due to excessive moisture or hydrostatic pressure from the sub-floor including pH levels outside
the Residential Installation Guidelines.*
12. Discoloration caused by use of latex or rubber-backed floor mats. Note that some synthetic backed carpets contain
latex in the manufacturing process that may discolor your vinyl. Always use mats marked as
“non-staining.”
13. Damage caused by remodel or construction related activities.
14. Flooring installed on stairs is excluded from warranty coverage.
15. Discoloration caused by rubber pads, rubber wheels, rubber tires, rubber rollers, automotive tires, etc.
16. Installation of residential product in a commercial environment. Manufacturer recommends installation of commercially
warranted product only in a commercial setting.
This document is reviewed on an ongoing basis.
05/01/18