Warranty

go to homedepot.com/carpet
TO SEE Why OUR CARPET IS CLEARLy bETTER,
ShOP ANy TIME, ANyWhERE
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bEFORE INSTALLATION bEGINS, bE SURE ThAT:
q
Electricity and water are directly available in the work area
q
The installation area’s vents are covered to contain any dust or debris
q
There’s a clear path for easy access to the installation area and for debris removal
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Furniture and floors are covered as needed
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All breakables and electronic equipment have been removed and/or disconnected
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Furniture has been removed from the room(s) receiving the new carpet.
If you prefer, The Home Depot can move furniture for you.
Ask your sales Associate for more information
DURING ThE INSTALLATION
On installation day, our licensed, insured installers will be on time, courteous and efficient.
They’ll have the equipment they need, and they’ll be ready to install your new carpet.
You won’t need to provide any tools or materials. All we ask is that you:
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Have an adult with the authority to make installation decisions available
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Keep children and pets away from the installation area
That’s it! We’ll take care of the rest. When the installation process is complete, our team will:
■ Vacuum and clean the installation site
■ Remove all installation-related debris
■ Conduct a final inspection of your new carpet for your approval
AFTER ThE INSTALLATION
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Change your air filters
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Make sure all doors work properly—substantially thicker carpet may result in doors no longer swinging freely
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Carefully move furniture and other items back into the room(s)
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Put appropriate protectors on the feet of chairs, tables and other furniture to avoid damaging your carpet
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Immediately begin proper care and maintenance. See pages 23 – 24 for warranty details.
All warranties require professional carpet cleaning once per year.
CARPET CARE AND MAINTENANCE
1. Vacuum frequently—minimum of two times per week.
2. Clean spills promptly. Immediately scoop up as much of the spill as possible. Then blot—do not rub—area with a white cloth
and warm water. Always work from outer edge of stain or spill toward center to avoid spreading.
3. Professional cleaning once every 18 months is required for coverage of limited warranties. Carpet cleaning technician uses a hot water
extraction cleaning method. The Home Depot recommends professional cleaning once every 12 months to keep your carpet looking its best.
4. For recommended care and maintenance of your carpet please follow the Carpet and Rug Institute guidelines located online at www.carpet-rug.org.
LIMITED STAIN AND SOIL WARRANTy
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During the applicable warranty period, if the surface pile of your carpet becomes stained and the stain cannot be removed using procedures recommended in this brochure, a The Home Depot
Associate will coordinate service for qualified stains (subject to limitations listed). This warranty also covers noticeable color change in surface pile of carpet due to the accumulation of dry soil as
a result of foot traffic from normal, indoor household use which cannot be corrected. Noticeable color change is defined as a change less than 3 using standardized rating scales (AATCC Evaluation
Procedure 1 Grey Scale for color). If covered stains or soil discoloration cannot be removed, The Home Depot will coordinate replacement for the affected area only with identical carpet, or carpet
of comparable value. Stain and soil warranty service is limited to stains caused by most common foods and beverages, and color changes due to deposits of dry soil as a result of foot traffic from
normal indoor household use, which cannot be corrected. No carpet is fully stain-proof. Therefore, neither The Home Depot nor its carpet manufacturers extend warranty coverage to any of the
substances or causes of damage identified below:
■ Non-food and non-beverage substances including, but not limited to: cosmetics, bleaches, inks, etc.
■ Foods and beverages that contain strongly colored natural dyes as found in but not limited to: mustard, coffee, herbal tea, curry powder, turmeric, etc.
■ Substances that destroy or change color of carpets, including but not limited to: stains caused by dyes, bleaches, acne medications, drain cleaners, plant foods, etc.
■ Pet or human stains such as vomit, blood, urine, feces, etc.
■ Foot traffic deposits from grease, asphalt, tar, soot, cement; appearance or color changes on stairs or damage due to burns, tears, cuts, pulls, shading or pile reversal, furniture depressions or
damage done by athletic equipment.
LIMITED WEAR WARRANTy
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During the applicable warranty period, your The Home Depot carpet will not incur fiber loss from abrasive wear by more than 10% in any area. “Fiber loss from abrasive wear” is defined as actual loss
of fiber, due to abrasion, from the surface pile of the carpet and does not include damages caused by, or resulting in, tears, pulls, cuts, pilling, shedding, burns, pets, fuzzing, matting, crushing, pile
reversal, fading, improper cleaning, improper installation, or defective construction. Damage caused by improper cleaning methods and materials is also excluded. Fiber loss is determined by comparison
to non-traffic areas. If your carpet is determined to have lost 10% or more of its fiber due to abrasive wear, The Home Depot will coordinate replacement of the affected area only (area extending to the
nearest wall, doorway, or entrance) with carpet of comparable value. Carpets installed outdoors, on stairs, in bathrooms, kitchens, or in areas subject to other than normal foot traffic are not covered by
this warranty. Face Weight is the number of ounces of fiber in a square yard of carpet. Face weight is measured as tufted pile yarn weight according to the ASTM (American Society for Testing Materials)
method D-418. Due to several processes involved in manufacturing, such as shearing, the actual finished face weight may reflect a variance of up to 7%. The weight is determined, compensating for the
factor of commercial moisture regain, as defined in ASTM D-1909. The ASTM measurements are accepted industry norms and the most accurate means of determining face weight.
S t y l e __________________________C o l o r__________________________ M a n u f a c t u r e r __________________________D a t e Pu r c h a s e d __________________________
Warranty Level q Select q Deluxe q Premium q Platinum Plus
LIMITED TExTURE RETENTION WARRANTy
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During the applicable period of your warranty, the surface pile of your The Home Depot carpet, when installed over The Home Depot recommended carpet cushion, and under ordinary foot traffic,
will retain its texture without tufts losing twist, bursting, blooming, or opening. Texture retention is the ability of carpet tufts to retain their visible shape, and not burst, bloom, open, or lose twist,
and is measured by using an international standardized rating scale ranging from 5 (new or no change) to 1.0 (severe change). If your The Home Depot carpet fails to maintain a texture retention
rating of at least 3.0 for the specified warranty period, The Home Depot will coordinate replacement with a carpet of comparable value for the affected area only (area extending to the nearest
wall, doorway, or entrance). Carpets installed outdoors, on stairs, in bathrooms, kitchens, or in areas subject to other than normal foot traffic, under athletic equipment, or depressions caused by
furniture are not covered by this warranty.
ON ThE DAy of your
installation, plan accordingly—
installation usually takes a day
or less, but you won’t be able to
use the room(s) where it’s being
installed for a period of time. With
that in mind, reading over and filling
out the items on this checklist will
help everything go smoothly.
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CHeCklist warranty details
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