Installation Guide

22
HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
PROBLEM ROOT CAUSE CORRECTIVE ACTION
Flame effect works but heater
function does not and the emberbed
 ashes when the Heater button is
pressed.
The heater is disabled.
With the power on press and hold the POWER
button on the control panel for 10 seconds.
Once re-enabled the emberbed lights will
 ash multiple times.
The remote control is not working.
There are no batteries. Change the remote batteries.
The signal is poor.
Operate remote transmitter at a slow
measured pace.
Press the remote control buttons with an
even motion and gentle pressure. Repeat-
edly pressing buttons in rapid succession
may cause the transmitter to malfunction.
The remote is too far from the heater.
Operate the remote at a distance less than
20 ft from the front of the
appliance; point the remote at the control
panel.
Troubleshooting (continued)