Warranty

Effective 5-26-16

H. M. RICHARD’S, INC. CUSTOMER SERVICE POLICY

LIMITED WARRANTY

This warranty applies to new H. M. RICHARD’S upholstered furniture and is extended

only to the customer who makes the original purchase. H. M. RICHARD’S warrants the

individual furniture components to be free of defects in material and workmanship for

the length of the time specified below. This warranty does not apply to defects resulting

from negligence, misuse, accidents, or commercial usage. Under the terms of this

limited warranty, H. M. RICHARD’S retains the option to repair or replace the defective

item.

WARRANTY SERVICE

All Claims for service must be accompanied by proof of purchase (bill of sale). Any

claim for service under the warranty must be made through the retail dealer where the

furniture was purchased. This includes ordering replacement parts. H. M. RICHARD’S,

will assume responsibility for preauthorized labor cost to repair any defective part for

one (1) year from the date of purchase. After one (1) year labor cost to repair and or

replace parts will be the responsibility of the purchaser.

FRAME WARRANTY

The frame, upholstered in the original fabric under normal use and conditions, is

warranted to the original purchaser against manufacturing defects for the lifetime of the

product. Labor warranty, see “warranty service”. Prior authorization and approval from

a representative of H. M. RICHARD’S must occur before a frame can be deemed

“defective” in either parts or workmanship.

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Effective 5-26-16 H. M. RICHARD’S, INC. CUSTOMER SERVICE POLICY LIMITED WARRANTY This warranty applies to new H. M. RICHARD’S upholstered furniture and is extended only to the customer who makes the original purchase. H. M. RICHARD’S warrants the individual furniture components to be free of defects in material and workmanship for the length of the time specified below. This warranty does not apply to defects resulting from negligence, misuse, accidents, or commercial usage.
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SEATING COIL UNIT WARRANTY The coil units used in the seating foundation are warranted against breakage due to defective material or workmanship for three (3) years from date of purchase. Labor warranty, see “warranty service”. SEAT CUSHION WARRANTY Cushions are warranted for one year against loss of resiliency. The loss of resiliency should not be confused with a slight softening and flattening of the polyester fiber and foam that will occur as a result of normal use and aging.