Buying Guide

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WARRANTY DETAILS
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WARRANTY DETAILS
CARPET INSTALLATION
Pricing only applies to basic installation labor for carpet and pad from The Home Depot in single-family residential homes for one or more rooms. Basic installation
labor does not include Specialty items, custom, or optional labor. Multi-family and commercial jobs will be done by quote only. Offer not valid on glue-down carpet
installations. Offer available in all U.S. The Home Depot stores.
LIFETIME INSTALLATION WARRANTY
◊◊
To the extent permissible under applicable law, The Home Depot warrants the workmanship of the carpet installation for the lifetime of the carpet,
including all seams, restretches, and stairwork. The Home Depot’s warranty applies only to installation labor and is not transferable. The warranty applies
to single-family homes used solely for residential purposes. For the warranty to be valid, the customer must have the receipt of purchase. The Home Depot's
warranty does not cover damage caused by Acts of God, installation or repairs made by persons other than The Home Depot or authorized service provider,
abuse, misuse, neglect, or normal wear and tear. The warranty is void if ooring is subject to improper maintenance, improper cleaning methods, abuse,
excessive moisture or structural alterations. Merchandise and materials are covered exclusively by the manufacturer’s warranty, if any. This limited warranty
gives customer specic legal rights and customer may also have other rights that may vary from state to state.
THE HOME DEPOT LIMITED EXTENDED WARRANTIES
GENERAL TERMS & CONDITIONS
All limited warranties only apply to carpet purchased from The Home Depot and installed in owner-occupied residences where no commercial activity,
including rental or day care, takes place. These warranties exclude carpet which has been subject to commercial use, abnormal use or conditions, any type of
abuse, vandalism, or damage by smoke, re, storm, ood, hurricane, wind, lightning or any natural disaster. Any repair or replacement under these limited
warranties will be coordinated by The Home Depot and will be limited to the affected area only. To qualify for warranty coverage, all carpet purchased from
The Home Depot must be installed over carpet pad which meets the HUD UM 729, Class 2 standards. These HUD standards set minimum standards for carpet
pad for density (lb./ft.), thickness (in.), weight (oz./sq. yd.) and other physical characteristics which determine performance. These limited warranties are
conditioned upon your compliance with recommended carpet care and cleaning procedures and are voided if those procedures are not followed.
We reserve the right to limit quantities to the amount reasonable for our regular customers. In the event of an error, we will make every reasonable
effort to accommodate our customer. Details on any product warranty available at store. ©2015 Homer TLC, Inc. All rights reserved.
LIMITED WEAR WARRANTY
**During the warranty life, your carpet will not lose more than 10% of the ber due to abrasive wear in any one area.
If your carpet is determined to have lost more than 10% of its ber, The Home Depot and the carpet manufacturer will
coordinate replacement for the affected area only with identical carpet, or carpet of comparable value. Fiber is measured
in terms of “face weight,” and is dened as the number of ounces of ber in a square yard of carpet. Due to several
processes involved in manufacturing, the actual face weight may reect a variance of up to 7% from the store sample.
Limited Wear Warranties exclude:
■
Damage caused by improper cleaning methods. For additional care and maintenance
details for your carpet, please visit www.carpet-rug.org.
■
Damage caused by tears or pulls from furniture or the use of inappropriate pad
■
Carpets installed outdoors, on stairs, in bathrooms, kitchens, garages, etc.
(Stairs included for Platinum Plus
®
, Lifeproof, and Lifeproof with Petproof Technology warranty level products)
■
Carpets installed in rental properties
LIMITED TEXTURE RETENTION WARRANTY
**During the warranty life, the surface of your carpet will retain its texture. Texture retention is the ability of carpet
to retain its visible shape and not burst, bloom, open or lose twist. For details on texture retention measurement, please visit
ww w.carpet-rug.org. If your carpet fails to maintain a texture retention rating of at least 3.0 for the specied warranty life,
The Home Depot will coordinate replacement for the affected area only with identical carpet, or carpet of comparable value
at time of replacement.
Limited Texture Retention Warranties exclude:
■
Carpets installed over pad with a density lower than 6 lb.
*
■
Carpets installed outdoors, on stairs, in bathrooms, kitchens, garages, etc.
(Stairs included for Platinum Plus
®
, Lifeproof, and Lifeproof with Petproof Technology warranty level products)
■
Carpets installed in rental properties
■
Damage caused by pets (physical damage caused by clawing and scratching)
WARRANTY DETAILS
To make selecting your new carpet easier, our warranties are organized into six levels. Warranties that are subject to proration
are identied on page 9, and a proration schedule is provided at right for reference. These warranties apply to all carpet
products purchased on or after July 1, 2013. Warranty coverage begins on the date of the installation for the stated time
period. Proof of purchase and professional cleaning is required for warranty coverage. If replacement carpet is authorized, all
warranties cover labor for disposing of existing carpet and for new carpet installation. Replacement pad is not included.
*Exception: Prime Comfort pad, meets density requirements
YEAR PRORATION
1 100%
2 100%
3 100%
4 90%
5 80%
6 70%
7 60%
8 50%
9 40%
10 35%
11 30%
12 25%
13 20%
14 15%
15 10%
**
The proration schedule applies to
the identied warranties on page 9.
WARRANTY
PRORATION