Warranty

Warranty Code: BW HOME DECORATORS COLLECTION Revision: 0
Document ID: Effective: 8/15/2013
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 This limited warranty applies only to defects which were not visible before or during installation of the flooring. If
there is a visible defect in the flooring material, the flooring material should not be installed, and should instead be
returned as defective material.
Exclusions from warranty coverage:
 Damages resulting from improper or inadequate maintenance or accidents, such as damage caused by scratching,
impact or cutting.
 Damages resulting from the use of a steam cleaner, jet mop spray mop, or similar wet mop.
 Gloss or sheen reduction or discoloration resulting from heat, sunlight or artificial light.
 Damages resulting from improper installation or construction.
 Damages resulting from abuse; such as, moving appliances across the floor without adequate protection.
 Damage caused by water or excessive moisture on the floor, in the subfloor or underneath the floor.
Water damage caused by flooding, prolonged stay of standing water, subfloor hydrostatic pressure (water or
moisture under the floor that is transmitted to the surface through exerted pressure), leaking pipes, household
mechanical failures, appliance leaks, pet urine, or conditions that result in moisture being below the floor are not
covered.
 Separation between boards or damage as a result of natural expansion and contraction caused by low or excessive
humidity including, but not limited to, splits, cracks, grain raising, checking, edge fracturing, splintering or chipping
that occurs during or after the flooring has been installed.
 Intermittent noises including, but not limited to, squeaks, popping, etc.
 Product deformity that is not measureable or that is only visible under certain light or from a certain angle is not
considered a defect. Visible defects should be evaluated by their visibility from a standing position in normal
lighting.
 Recoating and finish alterations (finishes applied by the owner or installer) including, but not limited to, refinishing
or recoating.
 Floors that are installed in non-owner occupied residences (except products that are noted warranted commercial).
 Floors that have been replaced by a previous claim.
 Floors which have been installed, then removed due to substandard subfloor, and reinstalled.
 Incidental and consequential damages. By this we mean any loss, expense, or damage other than to the flooring
itself that may result from a defect in the flooring. Such damages shall include, but not limited to, the followings:
any costs associated with the removal, refinishing or replacement of any flooring products or with the removal or
replacement of cabinets, appliances or any other fixtures or items that may need to be removed and replaced as a
result of replacing any flooring products, inconveniences or hotel accommodations.
 Products sold “AS IS” or products described as “thrift,” “antique,” “tavern,” “bargain,” “cabin grade,” “seconds,”
“economy grade,” “rustic,” “close-out,” “off-goods” or “non-standard.”
The warranty is subject to the following disclaimers:
MANUFACTURER DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE FLOORING PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.