Use and Care Manual
5
Troubleshooting
Your thermostat requires little or no attention. Most problems can generally
be traced to the following:
Symptom Checkout Action
No heat. Make sure power is on at
main service panel. Turn the
temperature setting knob
fully clockwise
.
Heater should start to warm up within
two minutes. If not, contact qualified
electrician to check thermostat and
heater.
Improper connections to
thermostat.
With power to circuit OFF, tighten all
wiring connections. Repair any frayed or
broken wires.
Other. Contact a qualified electrician for
assistance.
Heater never turns off. Turn temperature setting
knob fully counterclockwise
.
Heater should start to cool within
minutes. If not, turn off power at
the main service panel, and contact
qualified electrician.
Thermostat setting
and thermometer
reading disagree.
Thermostat affected by
drafts or radiant heat.
Contact electrician to change the
location. The thermostat should be
about 5 ft (1.5m) above the floor and on
an inside wall.
1-year limited warranty
Resideo warrants this product, excluding battery, to be free from defects in workmanship or materials, under normal
use and service, for a period of one (1) year from the date of first purchase by the original purchaser. If at any time
during the warranty period the product is determined to be defective due to workmanship or materials, Resideo shall
repair or replace it (at Resideo’s option).
If the product is defective,
(i) return it, with a bill of sale or other dated proof of purchase, to the place from which you purchased it; or
(ii) call Resideo Customer Care at 18004681502. Customer Care will make the determination whether the product
should be returned to the following address: Resideo Return Goods, 1985 Douglas Dr. N., Golden Valley, MN 55422,
or whether a replacement product can be sent to you.
This warranty does not cover removal or reinstallation costs. This warranty shall not apply if it is shown by Resideo
that the defect was caused by damage which occurred while the product was in the possession of a consumer.
Resideo’s sole responsibility shall be to repair or replace the product within the terms stated above. RESIDEO SHALL
NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY, EXPRESS OR
IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may
not apply to you.
THIS WARRANTY IS THE ONLY EXPRESS WARRANTY RESIDEO MAKES ON THIS PRODUCT. THE DURATION OF ANY
IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, IS HEREBY LIMITED TO THE ONE YEAR DURATION OF THIS WARRANTY. Some states do not allow
limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may have other rights which vary from state to state. If you have
any questions concerning this warranty, please write Resideo Customer Care, 1985 Douglas Dr, Golden Valley, MN
55422 or call 18004681502.