HP LaserJet M1005 MFP User Guide
HP LaserJet M1005 MFP User Guide
Copyright and License Trademark Credits © 2007 Copyright Hewlett-Packard Development Company, LP Adobe® and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Linux is a U.S. registered trademark of Linus Torvalds. The information contained in this document is subject to change without notice.
Table of contents 1 Device basics Device features .................................................................................................................................... 2 Device parts ......................................................................................................................................... 3 Front view ............................................................................................................................ 3 Back view .........................
Transparencies .................................................................................................................. 17 Envelopes .......................................................................................................................... 18 Envelope construction ....................................................................................... 18 Envelopes with double-side seams ...................................................................
Printing on both sides (Macintosh) .................................................................................... 37 Printing on special media ................................................................................................................... 39 Using archive print .............................................................................................................................. 39 Canceling a print job ........................................................................
Replacing and recycling supplies ...................................................................................... 65 Redistribute toner .............................................................................................................. 65 HP policy on non-HP supplies ........................................................................................... 65 HP fraud hotline .................................................................................................................
Scan-quality problems ....................................................................................................... 96 Preventing problems ......................................................................................... 96 Solving scan-quality problems .......................................................................... 96 Control-panel display problems ..........................................................................................................
Country-/region-specific safety statements ...................................................................................... 121 Laser safety statement .................................................................................................... 121 Canadian DOC statement ................................................................................................ 121 Korean EMI statement .....................................................................................................
1 ENWW Device basics ● Device features ● Device parts 1
Device features Print Copy ● Prints letter-size pages at speeds up to 15 pages per minute (ppm) and A4-size pages at speeds up to 14 ppm ● Prints at 600 dots per inch (dpi) and FastRes 1200 dpi ● Includes adjustable settings to optimize print quality ● Average yield for the standard black print cartridge is 2000 pages in accordance with ISO/ IEC 19752. Actual yield depends on specific use. ● Copies at 300 dots per inch (dpi) For more information, see Copy on page 41.
Device parts Before using the HP LaserJet M1005, familiarize yourself with the parts of the device. Front view 1 2 3 6 5 1 Flatbed scanner cover 2 Control panel 3 Cartridge-door release 4 Output bin 5 Priority input tray 6 Tray 1 4 Back view 7 ENWW 7 Hi-Speed USB 2.
Control panel 1 2 3 4 5 6 7 8 9 4 1 Control-panel display ● Shows status information, menus, and error messages 2 Left arrow button ● Navigates to the previous item in the list, or decreases the value of numeric items. With some numeric items, pressing the button once decreases the value by 1, while pressing and holding the button decreases the value by 10.
2 ENWW Software ● Minimum system requirements ● Supported operating systems ● Software installation ● Printer driver ● Software for Windows ● Software for Macintosh 5
Minimum system requirements In order to install and use the device software, your computer must meet the following minimum requirements: Windows requirements ● Pentium II (233 MHz) processor ● 64 MB of RAM ● 35 MB of disk space ● SVGA 800x600 16-bit color monitor Macintosh requirements ● G3, G4, or G5 PowerPC processor ● 128 MB of RAM ● 30 to 50 MB of disk space Supported operating systems The device comes with software for the following operating systems: 6 ● Windows XP ● Windows 2000 ●
Software installation If the computer meets the recommended minimum requirements, the installation process includes the following software.
Printer driver The device comes with software for Windows and Macintosh that allows the computer to communicate with the device. This software is called a printer driver. Printer drivers provide access to device features, such as printing on custom-sized paper, resizing documents, and inserting watermarks. NOTE: The most recent drivers are available at www.hp.com.
Changing printer-driver settings Use one of the following methods to open the printer drivers from the computer in order to change settings: Operating System To change the settings for all print jobs until the software program is closed To change the print job default settings (for example, select a specific media type or size by default) To change the configuration settings (for example, enable or disable manual duplexing) Windows 2000, XP, and Server 2003 1.
Software for Windows See the getting started guide for installation instructions, and see the Readme file for the latest software information. HP LaserJet Scan software The software CD includes the HP LaserJet Scan software. See the Readme file that is provided on the CD for additional included software and for supported languages. Installing Windows device software Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the onscreen installation instructions.
Software for Macintosh This section describes how to install Macintosh printing system software. Installing Macintosh device software 1. Connect a USB cable between the USB port on the printer and the USB port on the computer. Use a standard 2-meter (6.56-foot) USB cable. 2. Insert the printer CD into the CD-ROM drive and run the installer. The Printer Setup Utility should automatically launch. If it does not launch, continue to the next step. 3. Double-click the hard drive icon on the desktop. 4.
12 Chapter 2 Software ENWW
3 ENWW Media specifications ● General guidelines ● Choosing paper and other media ● Guidelines for using media ● Supported media weights and sizes ● Printing and storage environment 13
General guidelines Some media might meet all of the guidelines in this manual and still not produce satisfactory results. This problem might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.
Media that can damage the device In rare circumstances media can damage the device. Avoid the following types of media to prevent possible damage: ● Do not use media with staples attached. ● Do not use transparencies designed for inkjet printers or other low-temperature printers. Use only transparencies that are specified for use with HP LaserJet printers. ● Do not use photo paper intended for inkjet printers.
Guidelines for using media The following sections provide guidelines and instructions for printing on transparencies, envelopes, and other special media. Guidelines and specifications are included to help you select media that optimizes print quality and avoid media that can cause jams or damage the device. Paper For best results, use conventional 80-g/m2 or 20-lb paper.
Colored paper ● Colored paper should be of the same high quality as white xerographic paper. ● Pigments used must be able to withstand the fuser temperature of 200°C (392°F) for 0.1 second without deterioration. ● Do not use paper with a colored coating that was added after the paper was produced. Custom-size media Use the main input tray for multiple sheets. See Supported media weights and sizes on page 21 for the supported media sizes.
Envelopes HP recommends that you print envelopes from the priority input tray. See Loading media on page 24 for more information. Envelope construction Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes.
Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the device: 200°C (392°F). The extra flaps and strips might cause wrinkling, creasing, or jams. Envelope storage Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.
Letterhead and preprinted forms Letterhead is premium paper that often has a watermark, sometimes uses cotton fiber, and is available in a wide range of colors and finishes with matching envelopes. Preprinted forms can be made of a broad spectrum of paper types ranging from recycled to premium. Many manufacturers now design these grades of paper with properties optimized for laser printing and advertise the paper as laser compatible or laser guaranteed.
Supported media weights and sizes For optimum results, use conventional 80 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, and bent edges. NOTE: The device supports a wide range of standard and custom sizes of print media. The capacity of trays and bins can vary depending on media weight and thickness and on environmental conditions.
Printing and storage environment Ideally, the printing and media-storage environment should be at or near room temperature, and not too dry or too humid. Remember that paper absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room. As paper is opened and used, it loses moisture, causing streaks and smudging.
4 ENWW Using the device ● Loading media ● Controlling print jobs ● Using the device control panel 23
Loading media The following sections describe how to load media into the different input trays. CAUTION: Printing on wrinkled, folded, or damaged media can cause jams. See Guidelines for using media on page 16 for more information. Loading documents to copy or scan Use these instructions to load originals into the device for scanning. 1. Lift the flatbed scanner cover. 2.
Main input tray (tray 1) The main input tray holds up to 150 pages of 80 g/m2 or 20 lb paper or fewer pages of heavier media (15 mm (0.6 in) or less stack height). Load media with the top forward and the side to be printed facing down. To prevent jams and skewing, always adjust the side and rear media guides. NOTE: When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media.
Controlling print jobs This section provides basic printing instructions. When making changes to printing settings, follow the hierarchy of how changes are prioritized. NOTE: The names of commands and dialog boxes might vary depending on your software program. Print-settings priorities When making changes to printing settings, follow the hierarchy of how changes are prioritized. (Note that the names of commands and dialog boxes might vary depending on your software program.
Using the device control panel You can configure settings at the control panel. Changing the control-panel display language Use this procedure to print reports or to show messages on the device control-panel display in a language other than the default for your country/region. 1. Press Menu/Enter. 2. Use the < or the > button to select System setup, and then press Menu/Enter. 3. Use the < or the > button to select Language, and then press Menu/Enter. 4.
To change the default media type 28 1. Press Menu/Enter. 2. Use the < or the > button to select System setup, and then press Menu/Enter. 3. Use the < or the > button to select Paper setup, and then press Menu/Enter. 4. Use the < or the > button to select Def. paper type, and then press Menu/Enter. 5. Use the < or the > button to select the type. 6. Press Menu/Enter to save the selection.
5 Printing This section provides information about common printing tasks.
Using features in the Windows printer driver When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help.
Creating and using watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. To use an existing watermark 1. Open the printer driver (see Changing printer-driver settings on page 9). 2. From the Effects tab, click the Watermarks drop-down list. 3. Click the watermark that you want to use. 4. If you want the watermark to appear only on the first page of the document, click First Page Only. 5. Click OK.
Setting a custom paper size from the printer driver To set a custom paper size 1. Open the printer driver (see Changing printer-driver settings on page 9). 2. On the Paper/Quality tab, click Custom. 3. On the Custom Paper Size window, type the name of the custom paper size. 4. Type the paper-size length and width. If you type a size that is too small or too large, the driver automatically adjusts the size to the minimum or maximum size that is allowed. 5.
1. Open the printer driver (see Changing printer-driver settings on page 9). 2. Click the Finishing tab. 3. In the section for Document Options, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 4. If the number of pages is greater than 1, select the correct options for Print Page Borders and Page Order. 5. ● Click Print Page Borders if you want to print a border around each page on the sheet.
34 5. Without changing the orientation, remove the printed stack from the output bin, and then straighten the stack. 6. Maintaining the same orientation, place the stack of media in the input tray again. The printed side should be facing down with the top edge feeding into the device first. 7. On the device control panel, click OK and wait for the second side to print.
Using features in the Macintosh printer driver When you print from a software program, many of the features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer-driver Help.
Printing a cover page (Macintosh) If you want to, you can print a separate cover page for your document that includes a message (such as “Confidential”). 1. Open the printer driver (see Changing printer-driver settings on page 9). 2. On the Cover Page pop-up menu, select whether to print the cover page Before Document or After Document. 3. If you are using Mac OS X V10.3 or Mac OS X V10.4, in the Cover Page Type pop-up menu, select the message that you want to print on the cover page.
Printing on both sides (Macintosh) ENWW 1. On the Print dialog, select Manual Duplex. 2. In the Manual Duplex area, select Print on Both Sides (Manually). 3. Print the document. 4. After one side has been printed, remove the remaining media from the input tray, and set it aside until after you finish your manual duplexing job. 5. Without changing the orientation, remove the printed stack from the output bin, and then straighten the stack.
38 6. Maintaining the same orientation, place the stack of media in the input tray again. The printed side should be facing down with the top edge feeding into the device first. 7. On the device control-panel, click OK and wait for the second side to print.
Printing on special media Make sure that the paper or print media that you are using meets HP specifications. See Media specifications on page 13. Generally, smoother paper provides better results. 1. Open the media input tray and remove any media. 2. Load the media. Make sure that the top of the media is forward and the side to be printed on is facing up. 3. Adjust the media guides to the length and width of the media. 4.
Canceling a print job If a print job is currently printing, you can cancel it by pressing Cancel on the device control panel. CAUTION: Pressing Cancel clears the job that the device is currently processing. If more than one process is running, pressing Cancel clears the process that currently appears on the control panel. You can also cancel a print job from a software program or a print queue. To stop the print job immediately, remove the remaining print media from the device.
6 ENWW Copy ● Starting a copy job ● Canceling a copy job ● Adjusting the copy quality ● Adjusting the lighter/darker (contrast) setting ● Reducing or enlarging copies ● Changing the number of copies ● Copying onto media of different types and sizes ● Copying two-sided documents ● Copying photos and books ● Viewing copy settings 41
Starting a copy job To make copies with the device, use the following instructions. 1. Lift the scanner lid, and then load your document face-down (one page at a time) with the upperleft corner of the document located in the lower-right corner of the scanner glass. 2. Press Start Copy on the device control panel to start copying. 3. Repeat the process for each copy. For more detailed instructions about loading documents to copy, see Loading documents to copy or scan on page 24.
To adjust the copy quality for the current job 1. On the device control panel, press More Copy Settings twice to see the current quality setting for the copy. 2. Use the < or the > button to scroll through the quality setting options. 3. Select a setting, and then press Start Copy to save the selection and immediately start the copy job, or press Menu/Enter to save the selection without starting the job.
Adjusting the lighter/darker (contrast) setting The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following procedure to change the contrast for the current copy job only. To adjust the lighter/darker setting for the current job 1. On the device control panel, press Lighter/Darker to see the current contrast setting. 2. Use the < or the > button to adjust the setting.
Reducing or enlarging copies The device can reduce copies to as little as 25% of the original size or enlarge copies to as much as 400% of the original size. Reduction/enlargement settings ● Original=100% ● A4 > Ltr=94% ● Ltr > A4=97% ● Full page=91% ● 2 pages/sheet ● 4 pages/sheet ● Custom: 25-400% NOTE: For information about using the 2 pages/sheet or 4 pages/sheet setting, see Copying multiple pages on one sheet of paper on page 46.
NOTE: If you select Custom: 25-400%, type in the percentage of the original size that you normally want for copies. If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape). 5. Press Menu/Enter to save the selection. Copying multiple pages on one sheet of paper 1. On the device control panel, press More Copy Settings. 2. Use the < or the > button to select Reduce/Enlarge, and then press Menu/Enter. 3.
Changing the number of copies You can choose to have the default number of copies be any number from 1 to 99. To change the number of copies for the current job 1. On the device control panel, press # Copies. 2. Use the < or the > button to adjust the number of copies, and then press Menu/Enter. 3. Press Start Copy. NOTE: The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control-panel display.
Copying onto media of different types and sizes The device is set to copy on either letter- or A4-size paper, depending on the country/region in which it was purchased. You can change the size and type of media that you copy to for the current copy job or for all copy jobs.
To change the default media-type setting type ENWW 1. On the device control panel, press Menu. 2. Use the < or the > button to select System setup, and then press Menu/Enter. 3. Use the < or the > button to select Paper setup, and then press Menu/Enter. 4. Use the < or the > button to select Def. paper type, and then press Menu/Enter. 5. Use the < or the > button to select a media type, and then press Menu/Enter. 6. Press Menu/Enter to save the selection.
Copying two-sided documents Copying a two-sided original to a one-sided document Copies resulting from these procedures are printed on one side, and need to be hand-collated. 1. Load the first page of the document to be copied face-down onto the flatbed scanner, and then close the scanner lid. 2. Press Start Copy. 3. Flip the page on the scanner to the second side, and then close the scanner lid. 4. Press Start Copy. 5.
ENWW 6. Remove the copied page from the output bin, and then set it aside for manual collating. 7. Repeat steps 1 through 6, following the original document page order, until all pages of the original are copied.
Copying photos and books To copy a photo 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo in the lower-right corner of the glass. 2. Gently close the lid. 3. Adjust the copy quality setting to Film photo. See Adjusting the copy quality on page 42. 4. Press Start Copy. To copy a book 1. 52 Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass.
2. Gently close the lid. 3. Gently press down on the lid to press the book to the flatbed scanner surface. 4. Press Start Copy. Viewing copy settings Use the More Copy Settings button to see the copy settings for the current copy job. 1. Press More Copy Settings to see the current setting for copy contrast. 2. Continue to press More Copy Settings to scroll through the copy settings for the current copy job.
54 Chapter 6 Copy ENWW
7 Scan ● Understanding scanning methods ● Scanning by using HP LaserJet Scan (Windows) ● Canceling a scan job ● Scanning by using other software ● Scanning a photo or a book ● Scanning by using optical character recognition (OCR) software ● Scanner resolution and color For information about a cleaning the flatbed scanner, see To clean the scanner glass on page 67.
Understanding scanning methods You can scan an item in the following ways. ● Scan from the computer by using HP LaserJet Scan (Windows): In the device program group, select Scan To to start HP LaserJet Scan. See Scanning by using HP LaserJet Scan (Windows) on page 57. ● Scan from TWAIN-compliant software: The device is TWAIN-compliant and works with Windows-based and Macintosh-based programs that support TWAIN-compliant scanning. For more information, see Scanning by using other software on page 58.
Scanning by using HP LaserJet Scan (Windows) For more information about tasks and settings described in this section, see the HP LaserJet Scan online Help. For more detailed instructions about loading original documents onto the flatbed scanner, see Loading documents to copy or scan on page 24. 1. Click Start, click All Programs, click HP, and then click HP LaserJet M1005 MFP. 2. Select Scan To to start HP LaserJet Scan. 3. Select a scanning destination. 4. Click Scan.
Scanning by using other software The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The device works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support TWAIN-compliant scanning devices. Using TWAIN-compliant and WIA-compliant software From a TWAIN-enabled or WIA-enabled program, you can open the scanning feature and scan an image directly into the open program.
Scanning a photo or a book Use the following procedures to scan a photo or a book. To scan a photo 1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the lower-right corner of the glass. 2. Gently close the lid. 3. You are now ready to scan the photo by using one of the scanning methods. See Understanding scanning methods on page 56 for more information. To scan a book 1.
2. Gently close the lid. 3. Gently press down on the lid to press the book to the flatbed scanner surface. 4. You are now ready to scan the book by using one of the scanning methods. See Understanding scanning methods on page 56 for more information. Scanning by using optical character recognition (OCR) software You can use third-party OCR software to import scanned text into your preferred word-processing program for editing. Readiris The device software CD-ROMs include the Readiris OCR program.
Scanner resolution and color If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images: ● Image clarity ● Texture of gradations (smooth or rough) ● Scan time ● File size Scanning resolution is measured in pixels per inch (ppi).
Resolution and color guidelines The following tables describe the recommended resolution and color settings for different types of scan jobs.
8 ENWW Managing and maintaining the device ● Information pages ● Managing supplies ● Cleaning the device ● Changing the print cartridge 63
Information pages Information pages reside within the device memory. These pages help to diagnose and solve problems with the device. Page name Description Instructions Demo page The Demo page prints a sample page that allows you to inspect the device print quality. 1. On the device control panel, press Menu/Enter. 2. Use the < or the > button to select Reports, and then press Menu/Enter. 3. Press Menu/Enter to select Demo page. 1. On the device control panel, press Menu/Enter. 2.
Managing supplies Checking supplies status If the supplies levels are low, you can order supplies through your local HP dealer, by telephone, or online. See Accessories and ordering information on page 101 for part numbers. See www.hp.com/go/ ljsupplies to order online. Storing supplies Follow these guidelines for storing print cartridges: ● Do not remove the print cartridge from its package until you are ready to use it.
HP fraud hotline Call the HP fraud hotline if the device indicates that the print cartridge is not an HP print cartridge and you think that it is genuine. HP will help determine if the product is genuine and take steps to resolve the problem. Your print cartridge might not be a genuine HP one if you notice the following issues: ● You are experiencing a large number of problems with the print cartridge.
Cleaning the device To clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. To clean the scanner glass Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy. 1. Turn off the device, unplug the power cord from the electrical socket, and raise the lid. 2.
2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water. 3. Wash the backing gently to loosen debris; do not scrub the backing. 4. Dry the backing by using a chamois or soft cloth. CAUTION: 5. Do not use paper-based wipes because they might scratch the backing.
Changing the print cartridge ENWW 1. Open the print-cartridge door. 2. Grasp the handle on the print cartridge and then pull the cartridge straight out to remove it. See the recycling information inside the print cartridge box. 3. Remove the new print cartridge from its packaging, remove the cover from the print cartridge, and then pull the tab straight out to remove the sealing tape.
4. Insert the cartridge into the device until it is firmly in place. 5. Close the print-cartridge door. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
9 ENWW Problem solving ● Problem-solving checklist ● Clearing jams ● Control-panel messages ● Print problems ● Copy problems ● Scan problems ● Control-panel display problems ● Solving common Macintosh problems ● Problem-solving tools 71
Problem-solving checklist Follow these steps when trying to solve a problem with the device. Step number Verification step Possible problems Solutions 1 Is the power on? No power due to failed power source, cable, switch, or fuse. 1. Verify that the device is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the device directly into the wall or into a different outlet. 1.
Step number Verification step Possible problems Solutions 5 Does the device print from the computer? Software is not installed correctly or an error occurred during software installation. Connect the USB cable to the device and the computer. Use a word-processing program to send a print job to the device. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. The cable is not connected correctly.
Clearing jams This section contains instructions for clearing jams from the device. Causes of jams Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events: ● The input trays are loaded improperly or overfilled, or the media guides are not set properly. ● Media is added to or removed from an input tray during a print job or an input tray is removed from the device during a print job. ● The cartridge door is opened during a print job.
Where to look for jams Jams can occur in these locations: ● Input trays ● Output area ● Print-cartridge area Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the device. Loose toner might remain in the device after a jam. This problem typically resolves itself after a few sheets have been printed.
Input trays CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the device. Pulling jammed media out of the device at an angle can damage the device. 76 1. Pull any visible jammed media out of the priority input tray. 2. Open tray 1 and pull any visible jammed media out of the device. 3.
ENWW 4. Replace the print cartridge and close the print-cartridge door. 5. Close tray 1.
Output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device. Print-cartridge area CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
ENWW 2. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device. 3. Replace the print cartridge and close the print-cartridge door.
Control-panel messages The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the device is receiving print data or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action.
Critical error messages Critical error messages can indicate some kind of failure. Restarting the device might fix the problem. If a critical error persists, the device might require service. Critical error message tables Control panel message Description Recommended action 50.1 Fuser Error Turn off then on The device has experienced an internal hardware error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it.
Control panel message Description Recommended action 50.9 Fuser Error Turn off then on The device has experienced an internal hardware error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on. If the error persists, contact HP Customer Care.
Print problems Print quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. NOTE: If you are having copy problems, see Copy problems on page 91. Improving print quality Use the print-quality settings to prevent print-quality problems. Understanding print-quality settings Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are printed.
Identifying and correcting print defects Use the checklist and print-quality issues charts in this section to solve print-quality problems. Print-quality checklist General print-quality problems can be solved by using the following checklist: 1. Make sure that the paper or print media that you are using meets HP specifications. See Media specifications on page 13. Generally, smoother paper provides better results. 2.
Problem Cause Solution Toner specks appear. The media might not meet HP specifications. Use media that meets HP specifications. See Media specifications on page 13. The paper path might need cleaning. Clean the paper path. See To clean the paper path on page 68. A single sheet of print media might be defective. Try reprinting the job. The moisture content of the paper is uneven or the paper has moist spots on its surface.
Problem Cause Solution Toner smears appear on the media. The media might not meet HP specifications. Use media that meets HP specifications. See Media specifications on page 13. If toner smears appear on the leading edge of the paper, the media guides are dirty, or debris has accumulated in the print path. Clean the media guides and the paper path. See To clean the paper path on page 68. The print cartridge might be low. Replace the print cartridge. See Changing the print cartridge on page 69.
Problem Cause Solution The printed page is curled or wavy. The device is not set to print on the type of media on which you want to print. In the printer driver, make sure the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media. Text or graphics are skewed on the printed page. The printed page contains wrinkles or creases. The media might have been in the input tray too long.
Problem Cause Solution Toner appears around the printed characters. The media might be loaded incorrectly. Turn over the stack of paper in the tray. If large amounts of toner have scattered around the characters, the paper might have high resistivity. Use a different paper, such as highquality paper that is intended for laser printers. See Media specifications on page 13. An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field).
● Do not use raised or embossed letterhead. ● The device uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for 0.1 second). CAUTION: Failure to follow these guidelines could cause jams or damage to the device. Solving print-media problems The following problems with media cause print-quality deviations, jamming, or even damage to the device.
Problem Cause Solution The device does not pull media from the media input tray. The device might be in manual feed mode. ● If Manual feed appears on the device control-panel display, press Menu/Enter to print the job. ● Verify that the device is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged. Contact HP Customer Care. See HP Customer Care on page 108 or the support flyer that came in the device box.
Copy problems Preventing problems The following are a few simple steps you can take to improve copy quality: ● Use quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Loading documents to copy or scan on page 24 for instructions. NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn.
Problem Cause Solution Black dots or streaks appear on the copy. Ink, glue, correction fluid, or an unwanted substance might be on the flatbed scanner. Clean the device. See Cleaning the device on page 67. Copies are too light or dark. The printer driver or device settings may be incorrect. Verify that the quality settings are correct. See Adjusting the copy quality on page 42. Text is unclear. The printer driver or device settings may be incorrect. Verify that the quality settings are correct.
Problem Cause Solution More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray. See Loading media on page 24. The media might be wrinkled, folded, or damaged. Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package. The device might be in manual feed mode. ● If Manual feed appears on the device control-panel display, press Menu/Enter to print the job.
Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the device. See Loading media on page 24 for more information. The original might have been loaded incorrectly. On the flatbed scanner, place the original document facedown with the upper-left corner of the document at the lower-right corner of the glass. The sealing tape might not have been removed from the print cartridge.
Scan problems Solving scanned-image problems Problem Cause Solution The scanned image is of poor quality. The original might be a secondgeneration photo or picture. ● To eliminate the patterns, try reducing the size of the image after scanning. ● Print the scanned image to see if the quality is better. ● Verify that your resolution and color settings are correct for the type of scan job that you are performing. See Scanner resolution and color on page 61.
Scan-quality problems Preventing problems The following are a few simple steps you can take to improve scan quality. ● Use high-quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Loading media on page 24 for instructions. ● Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color on page 61 for more information.
Control-panel display problems CAUTION: Static electricity can cause unexpected black lines, dots, or characters to appear on the device control-panel display. Do not touch the device control-panel display if there is a chance that you have collected a static electric charge (for example, by walking on carpet in a low-humidity environment).
Solving common Macintosh problems Problems with Mac OS X V10.3 and Mac OS X V10.4 The printer driver is not listed in Print Center. Cause Solution The device software might not have been installed or was installed incorrectly. Reinstall the software. See the getting started guide for instructions. The device name does not appear in the printer list box in the print center. Cause Solution The device might not be ready.
The device does not appear in the Macintosh Print Center after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software problem solving ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X V10.3 or Mac OS X V10.4. ● Ensure that your Macintosh has the appropriate USB software from Apple. Hardware problem solving ● Check that the device is turned on.
Problem-solving tools The section describes the tools that can help you solve problems with your device. Restoring the factory-set defaults Restoring the factory-set defaults returns all of the settings to the factory defaults. CAUTION: This procedure deletes any pages that are stored in the memory. The procedure then automatically restarts the device. 1. On the device control panel, press Menu/Enter. 2. Use the < or the > button to select Service, and then press Menu/Enter. 3.
A Accessories and ordering information ● Supplies ● Cable and interface accessories ● User-replaceable parts ● Paper and other print media The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the device. For the most current ordering information, visit the most appropriate of the following Web sites: ENWW ● North America: www.hp.com/go/ordersupplies-na ● Europe and Middle East: www.hp.
Supplies Product name Description Part number Black print cartridge Average yield for the standard print cartridge is approximately 2,000 pages. Actual yield depends on use. Q2612A Cable and interface accessories Product name Description Part number USB cable 2-meter standard USB-compatible device connector C6518A Product name Description Part number Separation pad and pickup rollers Replace when the device is picking up multiple sheets or no sheets.
Product name ENWW Description Part number HP Brochure Laser Paper, Matte High opacity for two-sided printing with no show-through, 44 lb. Q6543A (letter) 150 sheets HP Photo and Imaging Laser Paper, Glossy High-contrast glossy finish, 32 lb. Q6545A (letter) 200 sheets HP Photo and Imaging Laser Paper, Matte High-contrast matte finish, 52 lb. Q6549A (letter) 100 sheets HP Presentation Laser Paper, Soft Gloss Bright white for high contrast, 32 lb.
104 Appendix A Accessories and ordering information ENWW
B ENWW Service and support 105
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M1005 One year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Print Cartridge Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured, or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product, or (c) exhibit wear from ordinary use.
Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. For details, see the support flyer that is included in the box with your device. HP Customer Care Online Services For 24-hour access to updated HP device-specific software, product information, and support information using an Internet connection, go to www.hp.com/support/ljm1005.
Hardware service If your hardware fails during the warranty period, Hewlett-Packard offers the following support options: ● Hewlett-Packard repair services: Hewlett-Packard will arrange to pick up the unit, repair it, and return it to you within 5 to 10 days, depending on your location. ● Hewlett-Packard authorized service provider: You can return the unit to a local authorized service dealer. Extended warranty HP Care Pack provides coverage for the HP product and all HP-supplied internal components.
Guidelines for repacking the device Use the following guidelines when repacking the device: ● If possible, include print samples and 5 to 10 sheets of paper or other media that did not print correctly. ● Remove and keep any cables, trays, and optional accessories installed in the printer. ● Remove and keep the print cartridge. CAUTION: To prevent damage to the print cartridge, store the print cartridge in its original packing material, or store it so that it is not exposed to light.
C Device specifications This section contains the following information about the device: ENWW ● Physical specifications ● Electrical specifications ● Power consumption ● Environmental specifications ● Acoustic emissions 111
Physical specifications Table C-1 Physical specifications 1 Height Depth Width Weight1 308 mm (12.13 inches) 363 mm (14.3 inches) 437 mm (17.2 inches) 8.3 kg (18.4 lb) Weight does not include print cartridge, which weighs 0.7 kg (1.5 lb). Electrical specifications CAUTION: Power requirements are based on the country/region where the device is sold. Do not convert operating voltages. This will damage the device and void the product warranty.
Acoustic emissions Table C-5 Acoustic emissions 1,2 ENWW Sound Power Level Declared per ISO 9296 Printing (15 ppm)3 LWAd = X.X Bels (A) [XX dB (A)] Ready Essentially Inaudible Sound Pressure Level - Bystander Position Declared per ISO 9296 Printing (15 ppm)3 LpAm = XX dB (A) Ready Essentially Inaudible 1 Values are based on preliminary data. See www.hp.com/support/ljm1005 for current information. 2 Configuration tested: HP LaserJet M1005 MFP, letter.
114 Appendix C Device specifications ENWW
D Regulatory information This section contains the following regulatory information: ENWW ● FCC compliance ● Environmental Product Stewardship program ● Declaration of conformity ● Country-/region-specific safety statements 115
FCC compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Toner consumption EconoMode uses significantly less toner, which might extend the life of the print cartridge.
HP LaserJet printing supplies It's easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation, and recycling processes.
Disposal of waste equipment by users in private household in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Names: HP LaserJet M1005 MFP series Regulatory Model Number3) Print Cartridge Product Options: BOISB-0207-01 Q2612A ALL conforms to the following Product Specifications: Safety: IEC 60950-1:2001 / EN60950-1: 2001 +A11 IEC 60825-1:1993 +A1 +A2 EN 60825-
Country-/region-specific safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S.
Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet M1005 MFP - laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN60825-1 (1994) mukaisesti.
Glossary browser Short for Web browser, a software program that is used to locate and open Web pages. contrast The difference between the dark and light areas of an image. The lower the number value, the more closely the shades resemble each other. The higher the number, the more the shades appear separate from each other. dots per inch (dpi) A measurement of resolution that is used for printing.
USB Universal serial bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to connect computers and peripherals. USB is designed to concurrently connect a single computer USB port to multiple peripherals. watermarks A watermark adds background text to a document that is being printed. For example, “Confidential” can be printed in the background text of a document to indicate that the document is confidential.
Index Symbols/Numerics 600 dpi print-quality setting 83 A accessibility features 2 accessories ordering 108 part numbers 102 acoustic emissions 113 alert messages 80 Apple Macintosh.
declaration of conformity 120 default media size and type, setting 27 defaults, restoring 100 Demo page, printing 64 dimensions, device 112 dots per inch (dpi) print settings 83 specifications 2 dots, troubleshooting 85 double-sided copying 50 double-sided printing Macintosh 37 Windows 33 dpi (dots per inch) print settings 83 specifications 2 drivers help, Windows 8 Macintosh settings 35 Macintosh, troubleshooting 98 presets (Macintosh) 35 quick sets (Windows) 30 settings, changing 9 supported 8 system requ
lines, troubleshooting copies 91 printed pages 85 scans 96 loading input trays 24 originals on flatbed scanner 24 priority input tray 24 tray 1 25 loose toner, troubleshooting 86 M Macintosh driver settings 9, 35 driver supported 8 drivers, troubleshooting 98 installing software 11 problems, solving 98 scanning from TWAINcompliant software 58 special media, printing on 39 support Web sites 108 supported operating systems 6 uninstalling software 11 USB card, troubleshooting 98 material safety data sheet 11
parts, user-replaceable 102 phone numbers HP fraud hotline 66 HP Printing Supplies Returns and Recycling Program 118 support 108 photos copying 52 scanning 59 scanning, troubleshooting 95 physical specifications 112 pick-up rollers, ordering 102 pixels per inch (ppi), scanning resolution 61 ports cables, ordering 102 troubleshooting Macintosh 98 types included 2 power consumption 116 requirements 112 troubleshooting 72 power consumption 112 power switch, locating 3 ppi (pixels per inch), scanning resolution
resolution 61 speed, troubleshooting 95 TWAIN-compliant software 58 WIA-compliant software 58 scatter, troubleshooting 88 separation pad, ordering 102 serial number, product 64 service critical error messages 81 hardware 109 part numbers 102 service agreements 108 settings changing 9 Configuration report 64 factory-set defaults, restoring 100 presets (Macintosh drivers) 35 print jobs 26 quick sets (Windows drivers) 30 size, copy reducing or enlarging 45 troubleshooting 94 size, device 112 sizes, media defau
lines, copies 91 lines, printed pages 85 lines, scans 96 loose toner 86 Macintosh problems 98 pages not printing 90 paper 16, 88 print quality 83 repetitive defects 86, 88 scan quality 95, 96 skewed pages 87, 89 text 86 toner scatter 88 toner smear 86 toner specks 85 USB cables 90 wrinkles 87 TWAIN-compliant software, scanning from 58 two-sided copying 50 two-sided printing Macintosh 37 Windows 33 types, media default, changing 27 selecting trays by 26 specifications 21 U uninstalling Macintosh software 11
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