ug_cover.qxd 4/2/98 1:25 PM Page 1 User’s Guide English HP 2000C Professional Series Color Printer User’s Guide Number C4530-90019 Printed in U.S.A.
ug_cover.qxd 4/2/98 1:25 PM Page 2 Hewlett-Packard Limited Warranty Statement A. 1. 2. 3. 4. 5. 6. 7. 8. 9.
ug_guts.qxd 4/2/98 1:01 PM Page 1 User’s Guide English HP 2000C Professional Series Color Printer User’s Guide Number C4530-90019 Printed in U.S.A.
ug_guts.qxd 4/2/98 1:01 PM Page 3 Acknowledgments Acknowledgments Arial®, Gill Sans®, Monotype®, and Times® are U.S. registered trademarks of The Monotype Corporation. CG Times is a product of Agfa Corporation based on Times New Roman under license from The Monotype Corporation plc., and scalable outlines are licensed from Agfa Division of Miles, Inc. Graphite™ is a trademark of David Siegel. ITC Bookman® is under license from and a registered trademark of International Typeface Corporation.
ug_guts.qxd 4/2/98 1:14 PM Page 5 Table of Contents Getting Started See the HP 2000C Setup Poster for instructions on setting up your printer. Section 1 – Printing Basics The Printer’s Key Features . . . . . . . . . . . . . . . . . . . . . . . . .3 Understanding the Printer’s Parts and Functions . . . . .6 Using Your Printer Driver Software . . . . . . . . . . . . . . . . .11 Selecting and Using Paper . . . . . . . . . . . . . . . . . . . . . . .17 Monitoring and Replacing Ink Cartridges . . . . . . .
ug_guts.qxd 4/2/98 1:01 PM Page 3 The Printer’s Key Features HP’s Fastest Color InkJet Printer The HP 2000C Professional Series Color Printer delivers professional-quality documents and presentations faster than any color printer in its class. HP’s Fastest Color InkJet Printer • • Prints black text up to 10 pages per minute. Prints color at twice the speed of other HP desktop printers.
ug_guts.qxd 4/2/98 1:01 PM Page 4 The Printer’s Key Features Consistent Black and Color Print Quality with HP Printing Supplies Consistent Black and Color Print Quality with HP Printing Supplies HP printers, printheads, and ink cartridges are all part of the HP RealLife Imaging System – designed to work together to deliver professional print quality at exceptional speeds for results that are always clear, always sharp.
ug_guts.qxd 4/2/98 1:01 PM Page 5 The Printer’s Key Features Consistent Black and Color Print Quality with HP Printing Supplies Printheads Each HP No. Printhead is a sophisticated ink delivery device, based on HP’s industry-leading inkjet technology. The four individually replaceable printheads are engineered to last through many ink cartridges, and will continue to provide excellent printing results even when ink levels are low.
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ug_guts.qxd 4/2/98 1:01 PM Page 7 Understanding the Printer’s Parts and Functions Printer Parts and Functions OUT Tray Receives paper as it comes out of the printer. The OUT tray can be repositioned to improve access to the IN tray, or it can be removed for maintenance tasks. Single Envelope Slot Holds a single envelope for feeding into the printer. Envelope Width Adjuster Slides to fit the width of the envelope. Paper Supports Support each printed page briefly, as it dries.
ug_guts.qxd 4/2/98 1:01 PM Page 8 Understanding the Printer’s Parts and Functions Printer Parts and Functions Printer Parts Functions Power Press once to turn the printer on and off. Also used to print a Sample page or Diagnostic Test page (see next page). Button Pause/Cancel Print Button Press once to pause printing. Press once to start printing (when printing has been paused). Press twice in rapid succession to cancel current print job.
ug_guts.qxd 4/2/98 1:01 PM Page 9 Understanding the Printer’s Parts and Functions Printing a Sample Page or Diagnostic Test Page Using the Printer Buttons Printing a Sample Page or Diagnostic Test Page Using the Printer Buttons A Sample page is a page that demonstrates black and colored text, and graphics. The Diagnostic Test page includes information on the printer, built-in fonts, printheads, and ink cartridges.
ug_guts.qxd 4/2/98 1:01 PM Page 11 Using Your Printer Driver Software Printer Software Components The printer software that comes with your HP 2000C printer makes printing from Windows-based programs faster and easier than ever. This section is an overview of the components and functions of your printer software. Printer Software Components The printer software includes the HP 2000C printer driver and the HP 2000C Toolbox.
ug_guts.qxd 4/2/98 1:01 PM Page 12 Using Your Printer Driver Software Selecting Your Printer Selecting Your Printer To use your HP 2000C printer, make sure it is selected as the default printer. To select your printer as the default printer–Windows 95 and Windows NT 4.0 1 Click Start, and then select Printers from the Settings menu. 2 Click the icon for your HP 2000C printer to select it. 3 From the File menu, select Set As Default, then close the window.
ug_guts.qxd 4/2/98 1:01 PM Page 13 Using Your Printer Driver Software Using the HP 2000C Toolbox Using the HP 2000C Toolbox The HP 2000C Toolbox is a software utility that provides access to all the information you’ll need when using your printer. Information is divided into four main categories: • Printer Status – Provides information about the current working status of the printer and ink levels.
ug_guts.qxd 4/2/98 1:01 PM Page 14 Using Your Printer Driver Software Changing Print Settings Changing Print Settings The basic print settings you will need are usually selected within your software program. These settings include the number of copies, paper size, and page orientation. To get to HP’s Print Settings dialog box, see the topic “Change Print Settings” on the How Do I? tab in the HP 2000C Toolbox.
ug_guts.qxd 4/2/98 1:01 PM Page 15 Using Your Printer Driver Software Changing Print Settings • Orientation – Use to select the direction in which information is printed on a page. Portrait prints across the width of the page, letter style. Landscape prints across the length of the page, spreadsheet style. • Ordered Printing – Use to print the pages of your document in reverse order (last page first). • Copies – Use to select the number of copies you wish to print.
ug_guts.qxd 4/2/98 1:01 PM Page 17 Selecting and Using Paper Paper Recommendations The HP 2000C printer works well with most plain photocopy paper, postcards, index cards, transparencies, envelopes, and labels, and will print on 100% recycled papers that comply with DIN 19 309. For best results, use HP Premium and Deluxe papers and transparencies. Paper Recommendations Your HP 2000C printer is designed to work well on most common office paper types and with quality 25% cotton bond paper.
ug_guts.qxd 4/2/98 1:01 PM Page 18 Selecting and Using Paper HP Special Media NOTE: For information on printing on both sides of the page, HP Premium papers, labels, custom-sized paper, cards, single and multiple envelopes, and printing booklets, see the topic “Print on a Variety of Paper Types and Sizes” on the How Do I? tab in the HP 2000C Toolbox. You also may want to look for printing-related topics in the HP 2000C Toolbox index.
ug_guts.qxd 4/2/98 1:01 PM Page 19 Selecting and Using Paper HP Special Media HP Premium InkJet Heavyweight Paper This heavyweight matte paper is coated on both sides for sharp, vivid, two-sided printing. HP Premium InkJet Heavyweight Paper produces high-resolution color images on a sturdy, durable surface with near-photographic quality. Ideal for report covers, special presentations, brochures, mailers, and calendars.
ug_guts.qxd 4/2/98 1:01 PM Page 20 Selecting and Using Paper HP Special Media HP Premium InkJet Rapid-Dry Transparencies Specially formulated, this premium film is designed to make your color presentations vivid and even more impressive. This easy-to-use, easy-to-handle film won’t jam your printer or printer-copier and will produce spectacular color and crisp, clean images, and text with inks that dry quickly without smudging.
ug_guts.qxd 4/2/98 1:01 PM Page 21 Selecting and Using Paper Basic Steps for Loading All Types of Media Basic Steps for Loading All Types of Media To load media in the IN tray 1 Adjust the print settings in your software program and the HP 2000C printer driver to match the paper type, size, and orientation of the paper you are using. (See the topic “Change Print Settings” on the How Do I? tab in the HP 2000C Toolbox).
ug_guts.qxd 4/2/98 1:01 PM Page 22 Selecting and Using Paper To Load Media in the HP 2000C Professional Series Accessory Paper Tray To load media in the HP 2000C Professional Series Accessory Paper Tray 22 Section 1 Printing Basics 1 Adjust the print settings in your software program and the HP 2000C printer driver to match the paper type, size, and orientation of the paper you are using. (See the topic “Change Print Settings” on the How Do I? tab in the HP 2000C Toolbox).
ug_guts.qxd 4/2/98 1:01 PM Page 23 Selecting and Using Paper To Load Media in the HP 2000C Professional Series Accessory Paper Tray 5 Readjust the paper width and length adjusters to fit snugly against the stack’s edges without bending the media. 6 Close the cassette drawer. If the drawer has been removed from the tray, rest the drawer on the same level surface as the tray, align the drawer to its opening, then push the drawer into the tray.
ug_guts.qxd 4/2/98 1:01 PM Page 25 Monitoring and Replacing Ink Cartridges Monitoring Ink Cartridges Monitoring Ink Cartridges Ink cartridges for the HP 2000C require no maintenance or cleaning. As long as each ink cartridge is inserted properly in its slot, the ink will flow correctly to the printheads. Because the printheads control the amount of ink transferred to the page, you will continue to see high-quality printing results, even when the ink levels are getting low.
ug_guts.qxd 4/2/98 1:01 PM Page 26 Monitoring and Replacing Ink Cartridges Replacing an Ink Cartridge Replacing an Ink Cartridge NOTE: Do not permanently remove an ink cartridge until you are ready to replace it. The printer will not print unless all ink cartridges are in place and contain sufficient ink levels. However, you can temporarily remove and reinsert an ink cartridge into its slot as part of a troubleshooting process.
ug_guts.qxd 4/2/98 1:01 PM Page 27 Monitoring and Replacing Ink Cartridges Replacing an Ink Cartridge 3 Remove the new HP No. its package. Ink Cartridge from 4 Match the ink cartridge label color to the slot label color. Line up the arrows and insert the ink cartridge into its corresponding slot, pushing it down firmly. All ink cartridges must be correctly installed for the printer to operate. 5 Close the ink cartridge door.
ug_guts.qxd 4/2/98 1:01 PM Page 29 Maintaining and Replacing Printheads Maintaining Printheads Maintaining Printheads The printheads used in the HP 2000C are extremely durable and do not need to be replaced every time an ink cartridge is replaced. The printheads control the amount of ink transferred to the page, so you will continue to see high-quality printing results, even when the ink levels of the ink cartridges are getting low.
ug_guts.qxd 4/2/98 1:01 PM Page 30 Maintaining and Replacing Printheads Maintaining Printheads NOTE: Do not clean a printhead unnecessarily, as this wastes ink and shortens the life of the printhead. If you notice a decline in print quality, such as lines or dots missing from printed text or graphics, it does not mean that your ink cartridges have low ink levels. It may be an indication that your printheads need to be cleaned. To clean the printheads 1 Open the HP 2000C Toolbox.
ug_guts.qxd 4/2/98 1:01 PM Page 31 Maintaining and Replacing Printheads Replacing a Printhead 1 Make sure the printer power is on. 2 Open the ink cartridge door, then lift and remove the printhead access cover (on the right side of the printer). The attention light flashes while the cover is open. The metal printhead latch tab prevents the printhead latch from being opened when the printer is not turned on. 3 Open the printhead latch.
ug_guts.qxd 4/2/98 1:01 PM Page 32 Maintaining and Replacing Printheads Replacing a Printhead 4 B Grasp the top of the used printhead by its handle, and pull it up and out of its socket. C M Y B C M Y Caution: Keep new and used printheads out of the reach of children. B C M Y B C M Y 5 Remove the new HP No. Printhead from its package and hold it by its colored handle.
ug_guts.qxd 4/2/98 1:01 PM Page 33 Maintaining and Replacing Printheads Replacing a Printhead 7 Close the purple printhead latch. Be sure that the hook on the printhead latch catches the purple carriage lock. The carriage lock must be engaged in order for the printhead carriage to move into its operational position. 8 Replace the printhead access cover. Align the back first, then lower the rest of the cover down. Snap the cover in place and close the ink cartridge door.
ug_guts.qxd 4/2/98 1:01 PM Page 35 Using Your Printer on a Network Network-Connect If you work in a network environment, you can connect the HP 2000C printer to your network. The printer can be attached directly to the network via an external print server (network-connect) or connected to a personal computer (locally shared). Network-Connect (recommended) In this configuration, the printer connects to the network via direct attachment to an external print server such as an HP JetDirect 300X.
ug_guts.qxd 4/2/98 1:01 PM Page 37 Troubleshooting Printing Problems Using the HP 2000C Toolbox for Troubleshooting Your HP 2000C printer and printer driver software have been designed to work together to enable you to print documents easily and efficiently. If a printing problem does occur, and two-way communication between your printer and computer (or network) is working, you will receive a help message on your computer screen.
ug_guts.qxd 4/2/98 1:01 PM Page 38 Troubleshooting Printing Problems Printing a Diagnostic Test Page Printing a Diagnostic Test Page The Diagnostic Test page is a useful tool for checking printer status. The test page includes information on the printer, built-in fonts, printheads, and ink cartridges. To print a Diagnostic Test page 1 With the printer on (power light on), press and hold down the power button. 2 Press the resume 3 Release the power button 5 times. button.
ug_guts.qxd 4/2/98 1:01 PM Page 39 Troubleshooting Printing Problems Clearing Paper Jams Clearing Paper Jams To clear a paper jam in the IN or OUT tray 1 Remove all paper from the IN and OUT tray. 2 Remove the OUT tray by lifting it up halfway, then pulling it out. 3 If the paper is stuck somewhere between the IN and OUT trays, pull one end of the paper with steady force. If the paper is caught underneath the top cover, reach your hand under the cover to grasp the wadded paper and pull it out.
ug_guts.qxd 4/2/98 1:01 PM Page 40 Troubleshooting Printing Problems Information on Other Printing Problems Information on Other Printing Problems For troubleshooting information, always go to the Troubleshooting tab in the HP 2000C Toolbox. If you are not able to solve your printing problem using the Troubleshoot feature in the HP 2000C Toolbox, see the “Customer Support” section in this User’s Guide.
ug_guts.qxd 4/2/98 1:01 PM Page 41 Customer Support Using the HP 2000C Toolbox for Troubleshooting If you encounter a printing problem, or have questions about how your printer works, HP offers several options for getting assistance. Using the HP 2000C Toolbox for Troubleshooting If you have specific printing problems, open the 2000C Toolbox and go to the Troubleshooting tab. Most common printing problems can be solved by following the step-by-step instructions provided in the Toolbox.
ug_guts.qxd 4/2/98 1:01 PM Page 42 Customer Support HP FIRST Fax Program HP FIRST Fax Program HP FIRST is a free service that allows you to get technical support documents via your fax machine. This program is available 24 hours a day, 7 days a week. Country Telephone Number North America U.S. & Canada (800) 333-1917 Europe Austria 0660.8128 Belgium (Dutch) 0800.11906 Belgium (French) 0800.17043 Denmark 800.10453 Finland 9800.13134 France 05.905900 Germany 0130810061 Italy 1678.
ug_guts.qxd 4/2/98 1:01 PM Page 43 Customer Support HP Customer Support Center Help HP Customer Support Center Help Your printer comes with a 90-day warranty for technical support and a 1-year warranty for repair. This means you will receive free phone support from HP if you have owned your printer for 90 days or less. HP will repair your printer for free if you have owned it for 1 year or less. After these warranty periods, you will be charged for support and for repairs.
ug_guts.qxd 4/2/98 1:01 PM Page 44 Customer Support HP Customer Support Center Help During the Warranty Period Technical Support – Call one of the numbers below if you have owned your printer for less than 90 days. Service & Repair – Call one of the numbers below if you have owned your printer for less than 1 year. Please be at your computer when you call and please have your printer’s service ID# ready.
ug_guts.qxd 4/2/98 1:01 PM Page 45 Customer Support During the Warranty Period Portugal 01 441 7199 Russia 7095 923 50 01 Spain 90.23.21.123 M-F, Sweden 08 619 2170 8:30am to 6pm Switzerland 08.48.80.11.11 (Central European time) Turkey 90 1 224 59 25 United Kingdom 0171.512.52.02 Other European countries +44.171.512.52.
ug_guts.qxd 4/2/98 1:01 PM Page 46 Customer Support Other Support Programs Other Support Programs Extending Your Warranty If you would like to extend your printer coverage for repair beyond the 1-year factory warranty, contact your local reseller. Express Exchange (U.S. only) If your printer needs repair during the warranty period (the first year of ownership), Hewlett-Packard offers a free Express Exchange program for customers in the United States.
ug_guts.qxd 4/2/98 1:01 PM Page 47 Ordering Parts and Accessories Replaceable Parts Replaceable Parts HP Reorder Number Power Cords U.S.A., Canada, Mexico, Arabic Countries Europe (except U.K.), Jordan, Lebanon, N. Africa, Russia U.K.
ug_guts.qxd 4/2/98 1:01 PM Page 48 Ordering Parts and Accessories Accessories Accessories HP Reorder Number HP 2000C Professional Series Accessory Paper Tray C4601A Windows/DOS I/O Interface Cables HP IEEE-1284 Compliant Parallel Interface Cable (with one 1284-A connector for the computer port and one 1284-B connector for the printer port) 2-meter length 3-meter length C2950A C2951A HP No. 10 Ink Cartridges HP No. 10 Black Ink Cartridge (28 ml) HP No.
ug_guts.qxd 4/2/98 1:01 PM Page 49 Ordering Parts and Accessories Ordering Information Ordering Information To order printer parts or accessories, call your nearest HP dealer. If your dealer does not have the parts or accessories you need, call HP DIRECT for fast shipping service. U.S.: 1 (800) 227-8164 Canada: (800) 387-3154, (905) 206-4725 Fax: (905) 206-3485/-3739 Hewlett-Packard (Canada) Ltd.
ug_guts.qxd 4/2/98 1:01 PM Page 51 Specifications Minimum Margins Minimum Margins Size Right/Left Top Bottom 0.25 in. (6.35 mm) 0.25 in. (6.35 mm) 0.25 in. (6.35 mm) 0.134 in. (3.4 mm) 0.13 in. (3.2 mm) 0.04 in. (1.0 mm) 0.04 in. (1.0 mm) 0.04 in. (1.0 mm) 0.04 in. (1.0 mm) 0.04 in. (1.0 mm) 0.46 in. (11.7 mm) 0.46 in. (11.7 mm) 0.46 in. (11.7 mm) 0.46 in. (11.7 mm) 0.46 in. (11.7 mm) 0.13 in. (3.2 mm) 0.13 in. (3.2 mm) 0.13 in. (3.2 mm) 0.04 in. (1.0 mm) 0.04 in. (1.0 mm) 0.04 in. (1.
ug_guts.qxd 4/2/98 1:01 PM Page 52 Specifications Printer Specifications Printer Specifications Print Method Plain paper drop-on-demand thermal InkJet printing Software Compatibility Windows 3.1, Windows 95, Windows NT 4.0., DOS 3.
ug_guts.qxd 4/2/98 1:01 PM Page 53 Specifications Printer Specifications Supported Media Sizes: HP 2000C Printer U.S. letter (8.5 x 11 in.) 216 x 279 mm U.S. legal (8.5 x 14 in.) 216 x 356 mm U.S. Executive (7.25 x 10.5 in.) 184 x 267 mm U.S. No. 10 envelope (4.12 x 9.5 in.) 105 x 241 mm U.S. Monarch envelope (3.87 in. x 7.5 in.) 98 x 190 mm Index card (3 x 5 in.) 76.2 x 127 mm Index card (4 x 6 in.) 102 x 152 mm Index card (5 x 8 in.) 127 x 203 mm European A2 or 5.
ug_guts.qxd 4/2/98 1:01 PM Page 54 Specifications Printer Specifications Printer Duty Cycle 5,000 pages per month Declared noise emissions in accordance with ISO 9296: Product: HP 2000C 75,000 pages per lifetime Printhead Duty Cycle 12,000 pages per black printhead Normal Mode Sound Power Level LWAd (1B = 10db) 6.
ug_guts.qxd 4/2/98 1:01 PM Page 55 Regulatory Notice Regulatory Notice Regulatory Notice Hewlett-Packard Company Model C4530A This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Pursuant to Part 15.
ug_cover.qxd 4/2/98 1:25 PM Page 2 Hewlett-Packard Limited Warranty Statement A. 1. 2. 3. 4. 5. 6. 7. 8. 9.
ug_cover.qxd 4/2/98 1:25 PM Page 1 User’s Guide English HP 2000C Professional Series Color Printer User’s Guide Number C4530-90019 Printed in U.S.A.
