HP Pavilion 15 Laptop PC (model numbers 15-cc000 through 15-cc099 and 15-cc500 through 15-cc599) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2017 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Pentium are U.S. registered trademarks of Intel Corporation. . Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 5 Locating hardware .................................................................................................................................................
Hard drive .......................................................................................................................................... 39 WLAN module .................................................................................................................................... 41 Solid-state drive ................................................................................................................................ 43 Memory module ...............................................
Using HP Recovery media to recover .............................................................................. 79 Changing the computer boot order ................................................................................ 80 Removing the HP Recovery partition (select products only) ......................................... 80 10 Power cord set requirements ......................................................................................................................
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1 Product description Category Description Product Name HP Pavilion 15 Laptop PC (model numbers 15-cc000 through 15-cc099 and 15-cc500 through 15-cc599) Processors ● Intel® Core™ i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-GB L3 cache, 15-W) ● Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-GB L3 cache, 15-W ● Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.
Category Description Memory (continued) Supports up to 16-GB of system memory DDR4-2133 single channel support (DDR4-2400 downgrade to DDR4-2133) Supports the following configurations: Storage ● 16384-MB (8192-MB × 2) ● 12288-MB (8192-MB + 4096-MB) ● 8192-MB (8192-MB × 1 or 4096-MB × 2) ● 6144-MB (4096-MB × 1 + 2048-MB × 1) ● 4096-MB (4096-MB × 1 or 2048-MB × 2) Support for hard drive and solid-state drive Hard drive: Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28 in) and 9.5-mm (.
Category Description Audio and video (continued) Support for wide dynamic range (WDR) Support for B&O Play Support for B&O Play Audio Control Support for dual speakers Support for HP Audio Boost Support for dual-array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software. Ethernet Integrated 10/100/1000 network interface card (NIC) Wireless WLAN: Integrated wireless local area network (WLAN) options by way of wireless module Single M.
Category Description Security Security cable lock slot Support for Trusted Platform Module (TPM) 2.
2 Getting to know your computer Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). Locating software To find out what software is installed on your computer: ▲ Select the Start button.
Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) Camera light On: One or more cameras are in use. (4) Camera Allow you to video chat, record video, and record still images. Some cameras allow a facial recognition logon to Windows, instead of a password logon. NOTE: Camera functions vary depending on the camera hardware and software installed on the computer model.
Buttons and speakers Item (1) Icon Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Lights Item (1) 8 Icon Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (3) Mute light ● On: Computer sound is off.
Special keys Item Icon Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. NOTE: On select computer models, the f5 action key turns the keyboard backlight feature off or on.
TouchPad 10 Item Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the left button on an external mouse.
Left side Item (1) Icon Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) RJ-45 (network) jack/status lights Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on the network.
Right side Item (1) (2) Icon Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts power off to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Item Icon Component Description (7) AC adapter and battery light (continued) ● (8) Power connector Connects an AC adapter. Off: The battery is not charging. Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, model number, product number, and warranty information The serial number (1), model number (2), product number (3), and warranty information (4) are located on the bottom of the computer.
Computer components Computer components 15
Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 27.
Item Component Spare part number For use in Canada 928506-DB1 For use in the Czech Republic and Slovakia 928506-FL1 For use in Denmark, Finland, and Norway 928506-DH1 For use in France 928506-051 For use in Germany 928506-041 For use in Greece 928506-151 For use in Hungary 928506-211 For use in India 928506-002 For use in Israel 928506-BB1 For use in Italy 928506-061 For use in Latin America 928506-161 For use in the Netherlands 928506-B31 For use in Northwest Africa 928506-FP1
Item Component Spare part number For use in Greece 926859-151 For use in Hungary 926859-211 For use in India 926859-002 For use in Israel 926859-BB1 For use in Italy 926859-061 For use in Latin America 926859-161 For use in the Netherlands 926859-B31 For use in Northwest Africa 926859-FP1 For use in Portugal 926859-131 For use in Romania 926859-271 For use in Russia 926859-251 For use in Saudi Arabia 926859-171 For use in Slovenia 926859-BA1 For use in South Korea 926859-AD1 F
Item Component Spare part number For use in Latin America 926858-161 For use in the Netherlands 926858-B31 For use in Northwest Africa 926858-FP1 For use in Portugal 926858-131 For use in Romania 926858-271 For use in Russia 926858-251 For use in Saudi Arabia 926858-171 For use in Slovenia 926858-BA1 For use in South Korea 926858-AD1 For use in Spain 926858-071 For use in Switzerland 926858-BG1 For use in Taiwan 926858-AB1 For use in Thailand 926858-281 For use in Turkey 926858
Item Component Spare part number For use in Russia 928440-251 For use in Saudi Arabia 928440-171 For use in Slovenia 928440-BA1 For use in South Korea 928440-AD1 For use in Spain 928440-071 For use in Switzerland 928440-BG1 For use in Taiwan 928440-AB1 For use in Thailand 928440-281 For use in Turkey 928440-141 For use in the United Kingdom 928440-031 For use in the United States 928440-001 Keyboard/top cover in opulent blue finish with speaker grille in natural silver finish (inclu
Item Component Spare part number For use in Switzerland 928439-BG1 For use in Taiwan 928439-AB1 For use in Thailand 928439-281 For use in Turkey 928439-141 For use in the United Kingdom 928439-031 For use in the United States 928439-001 Keyboard/top cover in orchid pink finish with speaker grille in natural silver finish with backlight (includes backlight cable and keyboard cable): For use in Belgium 928509-A41 For use in Bulgaria 928509-261 For use in Canada 928509-DB1 For use in the C
Item Component Spare part number For use in the United States 928509-001 Keyboard/top cover in orchid pink finish with speaker grille in natural silver finish (includes keyboard cable): For use in Belgium 928508-A41 For use in Bulgaria 928508-261 For use in Canada 928508-DB1 For use in the Czech Republic and Slovakia 928508-FL1 For use in Denmark, Finland, and Norway 928508-DH1 For use in France 928508-051 For use in Germany 928508-041 For use in Greece 928508-151 For use in Hungary 92
Item Component Spare part number For use in the Czech Republic and Slovakia 928438-FL1 For use in Denmark, Finland, and Norway 928438-DH1 For use in France 928438-051 For use in Germany 928438-041 For use in Greece 928438-151 For use in Hungary 928438-211 For use in India 928438-002 For use in Israel 928438-BB1 For use in Italy 928438-061 For use in Latin America 928438-161 For use in the Netherlands 928438-B31 For use in Northwest Africa 928438-FP1 For use in Portugal 928438-131
Item (3) Component Spare part number For use in Hungary 928437-211 For use in India 928437-002 For use in Israel 928437-BB1 For use in Italy 928437-061 For use in Latin America 928437-161 For use in the Netherlands 928437-B31 For use in Northwest Africa 928437-FP1 For use in Portugal 928437-131 For use in Romania 928437-271 For use in Russia 928437-251 For use in Saudi Arabia 928437-171 For use in Slovenia 928437-BA1 For use in South Korea 928437-AD1 For use in Spain 928437-07
Item (7) Component Spare part number Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and a non-Windows operating system 926278-001 Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.
Item Component Spare part number (9) For use only on computer models equipped with a graphics subsystem with UMA memory 926846-001 (10) Solid-state drive (2280 M.2, SATA-3): (11) (12) (13) 512-GB with TLC 763008-019 256-GB with TLC 760615-038 128-GB with TLC 759848-018 256-GB 865902-019 128-GB 827560-050 Memory modules (2, DDR4-2400, 1.
Display assembly components Item Component (1) Display bezel: (2) Spare part number For use on computer models equipped with a FHD infrared webcam 926834-001 For use on computer models equipped with an HD non-infrared webcam 926833-001 Display panel: 15.6-in, FHD, BrightView (1920×1080), WLED, UWVA, TouchScreen 847651-003 15.6-in, HD, BrightView (1366×768), WLED, SVA, TouchScreen 809612-014 15.6-in, FHD, BrightView (1920×1080), WLED, UWVA, non-TouchScreen 842463-008 15.
Item Component Spare part number (3) Hinges (2, include left and right display hinges): 926852-001 (4) Display panel cable (includes the webcam/microphone module cable) (5) 28 For use on computer models equipped with an FHD display assembly and an FHD infrared webcam 926841-001 For use on computer models equipped with an FHD display assembly and an HD noninfrared webcam 926838-001 For use on computer models equipped with an HD display assembly and an FHD infrared webcam 926840-001 For use on
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) 913691-850 65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741553-850 HP HDMI-to-VGA adapter 701943-001 HP USB–C-to-USB–A dongle 833960-001 Power cord (C5 connector, 1.
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here.
4. Remove the Phillips PM2.0×10.7 screw (2) that secures the optical drive to the computer. 5. Remove the optical drive (3). Reverse this procedure to install the optical drive. Bottom cover Description Spare part number Bottom cover 926832-001 Before removing the bottom cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the following screws that secure the bottom cover to the computer: (2) Four Phillips PM2.5×6.7 screws under the rear rubber feet (3) Two Phillips PM2.0×10.7 screws in the middle of the bottom cover (4) Two Phillips PM2.0×5.8 screws under the front rubber feet (5) Two Phillips PM2.0×5.6 screws on the front edge 3. Insert a case utility tool (1) or similar thin, plastic tool into the display hinge areas of the bottom cover. 4.
Reverse this procedure to install the bottom cover. Battery Description Spare part number 3-cell, 41-WHr, 3.6-AHr, Li-ion battery 920070-855 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive bracket is available using spare part number 926848-001. The hard drive cable is available using spare part number 926844-001 Description Spare part number 2-TB, 5400-rpm, SATA, 7.2-mm hard drive 912487-855 1-TB, 5400-rpm, SATA, 7.0-mm, Hybrid 8.0-GB hard drive 731999-005 1-TB, 5400-rpm, SATA, 7.2-mm hard drive 778192-005 500-GB, 5400-rpm, SATA, 7.
2. Lift the right side of the hard drive (2) to release it from the hard drive bay, and then remove the hard drive. 3. If it is necessary to disassemble the hard drive, remove the hard drive brackets (1) from the hard drive, and then disconnect the hard drive cable (2) from the hard drive. Reverse this procedure to reassemble and install the hard drive.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855 Realtek RTL8723BE-VB 802.11 bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter 855106-855 Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module.
Solid-state drive Description Spare part number 512-GB, 2280 M.2, SATA-3, solid-state drive with TLC 763008-019 256-GB, 2280 M.2, SATA-3, solid-state drive with TLC 760615-038 128-GB, 2280 M.2, SATA-3, solid-state drive with TLC 759848-018 256-GB, 2280 M.2, SATA-3, solid-state drive 865902-019 128-GB, 2280 M.2, SATA-3, solid-state drive 827560-050 Before removing the solid-state drive, follow these steps: 1. Shut down the computer.
Memory module NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the socket labeled 1. Description Spare part number 8-MB, DDR4-2400, 1.2-V 862398-855 4-MB, DDR4-2400, 1.2-V 862397-855 2-MB, DDR4-2400, 1.2-V 864271-855 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install a memory module. USB port board Description Spare part number USB port board (includes power light actuator, hard drive light actuator, card reader slot, and USB port; does not include USB port board cable) 926854-001 NOTE: The USB port board cable is available using spare part number 926842-001.
2. Remove the USB port board (2). Reverse this procedure to install the USB port board.
TouchPad cable NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number 926843-001. Before removing the TouchPad cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number 926851-001. The TouchPad cable is available using spare part number 926843-001. Description Spare part number TouchPad (does not include TouchPad bracket or TouchPad cable) 926853-001 Before removing the TouchPad, follow these steps: 1. Shut down the computer.
Reverse this procedure to install the TouchPad. Fan Description Spare part number Fan (includes cable) 926845-001 Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
System board NOTE: 50 All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and the Windows 10 operating system 926279-601 Equipped with an Intel Core i7-7500U 2.
Description Spare part number Equipped with an Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-GB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and a non-Windows operating system 926276-001 Equipped with an Intel Pentium 4415U 2.30-GHz dual core processor (2133-MHz FSB, 2.0-GB L3 cache, 15-W), an Intel HD Graphics 610 graphics subsystem with UMA video memory, and the Windows 10 operating system 926277-601 Equipped with an Intel Pentium 4415U 2.
(6) Keyboard ZIF connector cable (7) Backlight ZIF connector cable (8) USB port board ZIF connector cable 2. Detach the USB port board cable (9) from the keyboard/top cover. (The USB port board cable is attached to the keyboard/top cover with double-sided adhesive.) 3. Remove the five Phillips PM2.0×2.9 screws (1) that secure the system board to the keyboard/top cover. 4. Remove the two Phillips PM2.5×6.7 screws (2) that secure the secure the left display hinge WLAN module to the keyboard/top cover.
6. Swing the display left hinge (4) up and back. 7. Lift the left side of the system board (1) until it rests at an angle. 8. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 926847-001 For use only on computer models equipped with a graphics subsystem with UMA memory 926846-001 Before removing the heat sink, follow these steps: 1. Turn off the computer.
2. Remove the heat sink (2). NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA memory. See Steps 1 and 2 for heat sink removal information for computer models equipped with a graphics subsystem with discrete memory. 3. Remove the four Phillips PM2.0×2.9 screws (1) that secure the heat sink to the system board. 4. Remove the heat sink (2).
On computer models equipped with a graphics subsystem with UMA memory: Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink.
USB port board cable NOTE: The USB port board spare part kit does not include the USB port board cable. The USB port board cable is available using spare part numbers 926842-001. Before removing the USB port board cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
6. Swing the display hinges (2) up and back. 7. Lift the front edge of the keyboard/top cover (1) until it rests at an angle. 8. Slide the keyboard/top cover (2) up and away at an angle and separate it from the display assembly. 9. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Release the top edge of the display bezel (1) from the display assembly. b. Release the left and right edges of the display bezel (2) from the display assembly. c.
a. Remove the display bezel. b. Detach the webcam/microphone module (1) from the display back cover. (The webcam/ microphone module is attached to the display back cover with double-sided adhesive.) c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part numbers 926727-001 (FHD infrared webcam/microphone module) and 919573-004 (HD non-infrared webcam/microphone module).
c. Swing the top edge of the display panel (1) up and forward until the display panel rests upside down in front of the display back cover. d. Release the adhesive support strip (2) that secures the display panel cable connector to the display panel. e. Disconnect the display panel cable (3) from the display panel. f. Remove the display panel. The display panel is available using the following spare part numbers: ● 847651-003 – 15.
d. Remove the display hinges (3). The display hinges are available using spare part number 926852-001. 13. If it is necessary to replace the display panel cable: a. Remove the display bezel. b. Release the webcam/microphone module. c. Release the display panel. d. Release the display hinges. e. Release the display panel cable from the retention clips (1) and routing channels built into the top, left, and bottom edges of the display back cover. f. Remove the display panel cable (2).
14. If it is necessary to replace the wireless antenna cables and transceivers: a. Remove the display bezel. b. Release the display panel. c. Release the display hinges. d. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided adhesive.) e.
Speakers Description Spare part number Speakers (includes cables) 926857-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the speakers (4). Reverse this procedure to install the speakers.
Power connector cable Description Spare part number Power connector cable 810327-006 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
6 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on the computer.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely.
7 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
8 Specifications Metric U.S. Width 37.8 cm 14.9 in Depth 25.2 cm 9.9 in Height 2.5 cm 0.9 in Weight 1.9 kg 4.
9 Backing up and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.
Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get started app. ▲ Select the Start button, and then select the Get started app. Restore and recovery There are several options for recovering your system.
Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 76.
Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only). 1.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
82 Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 12, 13 AC adapter, spare part numbers 29 action keys 9 antenna locations 6 removal 63 spare part number 28, 63 audio, product description 2, 3 audio-in jack 11 audio-out jack 11 B backups 75 battery removal 38 spare part number 26, 38 battery light 12, 13 bezel removal 59 spare part numbers 27, 59 BIOS determining version 69 downloading an update 69 updating 69 boot order changing 80 bottom component 13 bottom cover removal 36 spare part number 26, 36 button components 7 buttons but
I integrated numeric keypad 9 J jacks audio-in 11 audio-out 11 headphone 11 microphone 11 network 11 RJ-45 11 K keyboard, product description 3 keyboard/top cover spare part numbers 16, 17, 18, 19, 20, 21, 22, 23 keys action 9 esc 9 fn 9 num lock 9 Windows 9 L left-side components 11 legacy support, USB 67 light components 8 lights AC adapter 12, 13 battery 12, 13 camera 6 caps lock 8 drive 12 mute 8 network status 11 power 8, 12 RJ-45 status 11 M memory card reader 12 memory module product description 1,
S screw cover removal 35 spare part number 35 Screw Kit, spare part number 29 security cable slot 11 security, product description 4 service considerations cables 31 connectors 31 plastic parts 30 serviceability, product description 4 setup utility navigating and selecting 67 restoring factory settings 68 solid-state drive product description 2 removal 43 spare part numbers 26, 43 speakers components 7 location 7 removal 64 spare part number 24, 64 special key components 9 supported discs, recovery 76 Sure
