User Guide SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more.
Legal information © Copyright 2020, 2021 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and/or other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Processor configuration setting (select products only) Important information about processor configurations. IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart.
Table of contents 1 Getting started.......................................................................................................................................................................1 Best practices.....................................................................................................................................................................1 Caring for your safety and comfort ............................................................................................
Using touch gestures (select products only) ...................................................................................................................22 Using the keyboard and mouse .......................................................................................................................................22 Using the action keys or hot keys ............................................................................................................................22 Action keys ..........
11 12 13 14 Backing up information and creating recovery media ....................................................................................................44 Using Windows tools for backing up .......................................................................................................................44 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ............................44 Restoring and recovering your system..............................
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1 Getting started This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, caring for your safety and comfort, and where to find additional HP resources. Best practices After you set up and register the computer, HP recommends the following steps to get the most out of your smart investment. ● Back up your hard drive by creating recovery media.
To learn about other ways to care for your safety and comfort read the Safety & Comfort Guide, located on the web at http://www.hp.com/ergo. Advantages of flicker-free technology (select products only) Monitors with flicker-free display technology help protect your eyes from fatigue, dryness, itchiness, or irritation. This technology allows you to work on spreadsheets, play games, or watch videos comfortably.
Table 1-1 Getting information Tasks ● Set up your computer Instructions Setup Instructions or Quick Setup poster – or – See Getting to know your computer on page 5. ● Connect to the internet See Connecting to a network on page 9. ● Recover factory settings See Backing up, restoring, and recovering on page 44. ● See how-to videos about using the features of your computer Go to http://www.hp.com/supportvideos (English only).
Table 1-1 Getting information (continued) Tasks Instructions ▲ Go to http://www.hp.com/ergo. IMPORTANT: guide. ● Find computer warranty information You must be connected to the internet to access the latest version of the user Limited Warranty* To access this document: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. ‒ or – ▲ Go to http://www.hp.com/go/orderdocuments. IMPORTANT: You must be connected to the internet to access the latest version of the user guide.
2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they’re located, and how they work. Locating hardware To find out what hardware is installed on your computer, type device manager in the taskbar search box, and then select the Device Manager app. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). Locating software Software can vary by product.
a television tuner, a modem connection, or a telephone connection, protect the computer by using surge protection with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer. 3. Turn on the computer, and then follow the on-screen instructions. 4. To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find your product.
Table 2-1 USB ports and descriptions (continued) Component Description USB Type-C port Connects a USB device, provides data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode. NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.
The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites by using your computer and a wired or wireless network connection. This chapter helps you get connected to that world. Connecting to a wireless network Your computer might be equipped with one or more wireless devices.
On the taskbar, select the network status icon, and then select Network & Internet settings. Connecting to a WLAN Before you can connect to a WLAN with this procedure, you must first set up internet access. NOTE: When you are setting up internet access in your home, you must establish an account with an internet service provider (ISP). To purchase internet service and a modem, contact a local ISP.
1. On the taskbar, select the network status icon. 2. Select Network & Internet settings. 3. Under the Network & Internet section, select Cellular, and then select Advanced Options. Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card that is preinstalled.
Connecting to a wired network—LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly) or if you want to connect to an existing network at your office. If there is no RJ-45 port on the computer, connecting to a LAN requires a network cable and a network jack or an optional docking device or expansion product. To connect the network cable, follow these steps: 1.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones. Using the camera Your computer has one or more cameras that enable you to connect with others for work or play. Cameras might be front facing, rear facing, or pop up.
To connect wireless headphones to your computer, follow the device manufacturer's instructions. Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer. For best results when recording, speak directly into the microphone, and record sound in a setting free of background noise. Connecting headsets Headphones combined with a microphone are called headsets.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product.
Each time you press the Windows key + p, the display state changes. NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes.
Connecting video devices by using a VGA cable (select products only) To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately. 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2.
NOTE: 1. To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. Connect one end of the HDMI cable to the HDMI port on the computer. NOTE: HDMI port shape can vary by product. 2. Connect the other end of the cable to the high-definition TV or monitor. 3. Press the Windows key + p to cycle through one of four display states: ● PC screen only: View the screen image on the computer only.
2. On the Playback tab, select the name of the digital output device. 3. Select Set Default, and then select OK. Return audio to computer speakers Follow these steps to return the audio stream to the computer speakers. 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. 2. On the Playback tab, select Speakers. 3. Select Set Default, and then select OK.
● Extend: View the screen image extended across both the computer and the external device. ● Second screen only: View the screen image on the external device only. Each time you press the Windows key + p , the display state changes. NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, and then select System.
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. 2. Connect the other end of the cable to the external device.
5 Navigating the screen You can navigate the computer screen by using touch gestures (select products only) and by using the keyboard and mouse. Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. Using touch gestures (select products only) You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. Type control panel in the taskbar search box, and then select Control Panel.
Table 5-1 Action keys Icon Description Opens the “How to get help in Windows 10” webpage. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system.
6 Maintaining your computer Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these drives. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer.
2. Select Check for updates. NOTE: If Windows does not find a new driver, go to the device manufacturer's website, and follow the instructions. Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces.
4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. 5. Start with the display (if applicable).
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables. 6. Be sure that surfaces have completely air-dried before turning the device on after cleaning. 7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves. Caring for wood veneer (select products only) Your product might feature high-quality wood veneer.
● The use of wireless devices might be restricted in some environments. Such restrictions might apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on. ● If you are traveling internationally, follow these suggestions: – Check the computer-related customs regulations for each country or region on your itinerary.
7 Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
Table 7-1 Computer risks and security features (continued) Computer risk Computer feature The free trial antivirus software that is preinstalled on your computer can detect most viruses, remove them, and, in most cases, repair damage caused by viruses. For protection against new viruses beyond the trial period, purchase an extended service. Unauthorized access to data and ongoing threats to the computer Firewall software ● Windows includes firewall software preinstalled on the computer.
8 Troubleshooting The following tables present some issues you might encounter while installing, starting up, or using your computer and suggest possible solutions. For more information or for additional troubleshooting options, go to http://www.hp.com/support, and follow the instructions to find your product.
Table 8-1 Computer symptoms and solutions (continued) Symptom Possible solution 1. Press ctrl+alt+delete. 2. Select the Power icon, and then select Restart. – or – Press and hold the power button on the computer for 10 or more seconds to turn off the computer. Then press the power button again to turn on the computer.
Table 8-3 Monitor symptoms and solutions (continued) Symptom Possible solution ▲ NOTE: Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes. In addition to the information listed here, see the documentation that came with your monitor. Keyboard and mouse (with cable) If you have wired keyboard and mouse problems, refer to the following table for possible solutions.
Table 8-6 Speaker symptoms and solutions Symptom Possible solution Volume is very low or unsatisfactory Be sure that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional audio jacks are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the nonpowered speakers with powered speakers. No sound is produced 1.
Software troubleshooting If you have software problems, refer to the following table for possible solutions. Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these methods: ● Turn the computer off completely, and then turn it on again. ● Update the drivers. See “Updating device drivers” in this table. ● Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System Restore" in this table.
Table 8-8 Software symptoms and solutions (continued) Symptom Possible solution 4. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on-screen instructions. – or – To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions.
9 Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.
NOTE: To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. 1. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 4.
2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box. 3. Follow the on-screen directions. The tool downloads to the selected location. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) You can download HP PC Hardware Diagnostics Windows by product name or number. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow this procedure. 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
10 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.
HP recommends that you attempt to restore your system using the Restoring and recovery methods on page 45. Creating a system restore System Restore is available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at a particular point. When you use System Restore, it returns your computer to its state at the time you made the restore point. Your personal files and documents should not be affected.
Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. To change the boot order: 1. Insert the HP Recovery media. 2.
11 Operating specifications To determine the exact electrical ratings of your computer, see the computer ratings label, located on the outside of the computer. Table 11-1 Operating specifications Factor Metric U.S.
12 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
13 Accessibility HP's goal is to design, produce, and market products, services, and information that everyone everywhere can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or applications. HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does.
● Support and contribute to industry standards and guidelines for accessibility. International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure.
Additional links to external partners and suppliers that may provide additional assistance: ● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office) ● Google Products accessibility information (Android, Chrome, Google Apps) Standards and legislation Countries worldwide are enacting regulations to improve access to products and services for persons with disabilities.
Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards. ● United States ● Canada ● Europe ● Australia Useful accessibility resources and links These organizations, institutions, and resources might be good sources of information about disabilities and age-related limitations. NOTE: This is not an exhaustive list.
Other disability resources Many resources, including these examples, provide information about disabilities and age-related limitations. ● ADA (Americans with Disabilities Act) Technical Assistance Program ● ILO Global Business and Disability network ● EnableMart ● European Disability Forum ● Job Accommodation Network ● Microsoft Enable HP links These HP-specific links provide information that relates to disabilities and age-related limitations.
14 Support information HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the web, by phone, or through your local retailer. How to get help Before contacting HP support, it’s important to have the following information handy. ● Model number ● Product number ● Serial number ● Software build number ● Operating system ● Purchase date Write down your product information for future reference.
– ● HP service center locations For help online, go to http://www.hp.com/support. Telephone assistance to get started is covered for 30 days from the time you purchase your computer. After 30 days, there might be a charge, but the helpful support is still available. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have two choices. ● Many parts are considered consumer replaceable.
Index A accessibility..................49, 50, 52, 53 accessibility needs assessment..... 50 action keys......................................22 keyboard backlight....................22 airplane mode...................................9 airplane mode key...................... 9, 22 assistive technology (AT) finding........................................50 purpose..................................... 49 AT (assistive technology) finding........................................50 purpose......................
mobile broadband activating...................................10 IMEI number.............................. 10 MEID number............................. 10 monitor brightness default, restoring ..................................................... 2 N navigating the screen.....................22 O operating specifications.................47 operating system controls............... 9 P ports HDMI.................................... 17, 19 USB ..............................................