User's Manual

8 Maintenance ............................................................................................................................................... 51
Improving performance ....................................................................................................................................... 51
Using Disk Defragmenter .................................................................................................................. 51
Using Disk Cleanup ............................................................................................................................ 51
Using HP 3D DriveGuard (select products only) ................................................................................ 52
Identifying HP 3D DriveGuard status .............................................................................. 52
Updating programs and drivers .......................................................................................................................... 52
Cleaning your computer ...................................................................................................................................... 52
Cleaning procedures .......................................................................................................................... 53
Cleaning the display ........................................................................................................ 53
Cleaning the sides or cover ............................................................................................. 53
Cleaning the touchpad, keyboard, or mouse (select products only) ............................. 53
Traveling with or shipping your computer .......................................................................................................... 53
9 Backing up, restoring, and recovering ........................................................................................................... 55
Backing up information and creating recovery media ........................................................................................ 55
Using Windows tools ......................................................................................................................... 55
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 55
Restoring and recovery ........................................................................................................................................ 56
Restoring, resetting, and refreshing using Windows tools .............................................................. 56
Recovering using HP Recovery media ............................................................................................... 56
Changing the computer boot order ................................................................................................... 56
Using HP Sure Recover (select products only) .................................................................................. 57
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 58
Using Computer Setup ......................................................................................................................................... 58
Starting Computer Setup .................................................................................................................. 58
Navigating and selecting in Computer Setup ................................................................................... 58
Restoring factory settings in Computer Setup ................................................................................. 58
Updating the BIOS ............................................................................................................................. 59
Determining the BIOS version ......................................................................................... 59
Downloading a BIOS update ........................................................................................... 59
Changing the boot order using the f9 prompt .................................................................................. 60
TPM BIOS settings (select products only) ........................................................................................................... 60
Using HP Sure Start (select products only) ......................................................................................................... 61
11 Using HP PC Hardware Diagnostics .............................................................................................................. 62
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 62
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 63
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