3PAR Recovery Manager 4.1.0 for Microsoft Exchange 2010 User’s Guide 3PAR, Inc. 4209 Technology Drive Fremont, CA 94538 USA Part No.
Revision Notice This is the first release of this manual. A complete revision history is provided at the end of this manual. Changes The material in this document is for information only and is subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, 3PAR Inc. assumes no liability resulting from errors or omissions in this document or from the use of the information contained herein.
PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table of Contents 1 Introduction 1.1 Audience 1.1 1.2 Related Documents 1.2 1.3 Organization 1.3 1.4 Typographical Conventions 1.4 1.5 Advisories 1.5 2 Overview of Recovery Manager 2.1 System Requirements 2.2 2.2 Features Supported 2.3 2.3 Features Not Supported 2.4 2.4 Microsoft Volume Shadow Copy Service 2.4 2.5 How VSS Works with Exchange 2.6 2.6 Supported VSS Components 2.6 2.7 Recovery Manager Requirements 2.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 2.8.4 The Server Relationship 2.12 3 Installation and Deinstallation 3.1 Upgrading to Recovery Manager for Exchange 3.2 3.1.1 Production Server 3.2 3.1.2 Backup Server 3.2 3.2 Installing Recovery Manager 3.3 3.3 Verifying the Installation 3.5 3.4 Understanding the Registry 3.5 3.5 Editing the Registry 3.6 3.6 Environment Variables 3.7 3.7 Deinstalling Recovery Manager 3.7 4 Configuring Recovery Manager 4.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 6.1.5 Displaying Mailbox Database Information 6.4 6.2 Starting the GUI 6.5 6.3 Stopping the GUI 6.5 6.4 Mailbox Database Registration 6.5 6.5 Setting Recovery Manager Policy Configuration 6.5 6.6 Creating a Virtual Copy 6.6 6.6.1 Creating a Virtual Copy of a Mailbox Database 6.7 6.6.2 Creating a Remote Virtual Copy 6.7 6.7 Mounting a Virtual Copy 6.7 6.8 Unmounting a Virtual Copy 6.8 6.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 7.3 Running Recovery Manager as a Scheduled Job 7.31 8 Rapid Backup and Recovery for Exchange 8.1 Key Microsoft Exchange File Types 8.2 8.2 Backup 8.2 8.3 Virtual Copies 8.3 8.3.1 Advantages of Using Recovery Manager 8.3 8.4 Recovery Procedures 8.4 8.4.1 Point-In-Time Recovery 8.4 8.4.2 Volume Promote Point-In-Time Recovery 8.5 8.4.3 Point-Of-Failure Recovery for Filecopy Restore 8.5 8.4.
3PAR Recovery Manager 4.1.
3PAR Recovery Manager 4.1.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 1 Introduction In this chapter 1.1 Audience 1.1 1.2 Related Documents 1.2 1.3 Organization 1.3 1.4 Typographical Conventions 1.4 1.5 Advisories 1.5 This guide provides the information you need to install, deinstall and use 3PAR Recovery Manager 4.1.0 for Microsoft Exchange 2010 with the Microsoft Windows 2008 Operating System. 1.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 1.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 1.3 Organization This guide is organized as follows: ■ This chapter provides an overview of this guide, including intended audience, related documentation, typographical conventions, and advisories. ■ Chapter 2, Overview of Recovery Manager, provides an overview of virtual copies and how Recovery Manager interacts with Microsoft Exchange.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 1.4 Typographical Conventions The following typographical conventions are used in this guide: Typeface Meaning Example ABCDabcd Used for dialog box Enter your system name in elements such as titles and the Value box and click OK. button labels. ABCDabcd Used for file names, paths, Found < 12 > 73G and screen output, and for disks. Enter cli at the Windows text you are to enter. command prompt.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 1.5 Advisories To avoid injury to people or damage to data and equipment, be sure to observe the cautions and warnings in this guide. Always be careful when handling any electrical equipment. NOTE: Notes are reminders, tips, or suggestions that supplement the procedures included in this guide.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 1.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 2 Overview of Recovery Manager In this chapter 2.1 System Requirements 2.2 2.2 Features Supported 2.3 2.3 Features Not Supported 2.4 2.4 Microsoft Volume Shadow Copy Service 2.4 2.5 How VSS Works with Exchange 2.6 2.6 Supported VSS Components 2.6 2.7 Recovery Manager Requirements 2.7 2.8 Recovery Manager Layout 2.7 2.8.1 Centralized Backup Configuration 2.7 2.8.2 Single Host Backup Configuration 2.9 2.8.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 2.1 System Requirements Recovery Manager for Microsoft Exchange 2010 requires that the proper components are installed on the Production and Backup Servers and that the appropriate licenses are available on the InServ Storage Server. For complete details on system configurations, see Recovery Manager Layout on page 2.7.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide creating a base volume with snapshot capability, or assigning snapshot space after the base volume is created. 2.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 2.3 Features Not Supported ■ VSS backup types “Incremental”, “Differential”, “Copy” and “Log” are not supported ■ A single Exchange server spanning different InServs ■ All backup tools excluding Symantec NetBackup ■ Access to 3PAR InServ Storage Server via SSH ■ Create virtual copy on System Boot Volume ■ Cross-domain Exchange server management 2.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table 2-1. VSS Components VSS Component VSS Component Description Requestor The requestor is backup software that initiates the creation of the shadow copy. Writer The writer is any application software that participates in the shadow copy process and whose files and data are included in the process. Provider The provider is the storage technology that does the actual shadow copy. Figure 2-1.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 2.5 How VSS Works with Exchange 1 The requestor (Recovery Manager) sends a command to the Volume Shadow Copy service to take a shadow copy of the selected Mailbox Database. 2 The Volume Shadow Copy service communicates with the Exchange writer or Public Folder Database to flush the current log file generation to disk and suspend any writes to the log files and to the .edb file. The .
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 2.7 Recovery Manager Requirements ■ The Mailbox Databases, for which virtual copies are taken, must be online. ■ The same level of software updates is required on all Mailbox Servers. ■ Microsoft Exchange System Management tools is required on the Backup Server. ■ Microsoft .Net Framework V3.5 and above is required (this is a 3PAR VSS Provider requirement). ■ Visual C++ (2005 Redistributable) Runtime libraries (x64 or x86).
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide installation) and manage all virtual copies on the backup server. This type of configuration is recommended if you need to manage multiple Mailbox Servers or are in a clustered environment. Mailbox Server 1 Backup Server TCP/IP Mailbox Server 2 TCP/IP TCP/IP Mailbox Server 3 InServ 0775_L_R2 Figure 2-2.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 2.8.2 Single Host Backup Configuration A single host backup configuration, as shown in Figure 2-3, allows you to manage virtual copies locally on the Mailbox Server. Mailbox Server (Both Recovery Manager Backup Server and Recovery Manager Agent for Exchange components installed) InServ 0776_L_R2 Figure 2-3. Single Host Backup Configuration 2.8.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Mailbox Server 1 Backup Server Mailbox Server 2 InServ 0773_L_R2 Figure 2-4. Single InServ, Single Site Mailbox Server 1 Backup Server InServ 1 Mailbox Server 2 InServ 2 0772_L_R2 Figure 2-5. Two InServs, One Site 2.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Mailbox Server 1 Backup Server Mailbox Server 2 ) ( Additional InServ/Mailbox Server/Backup Server Implementations . . . InServ 1 InServ 2 0774_L_R2 Figure 2-6. Multiple InServs, Multiple Sites Recovery Manager Layout 2.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 2.8.4 The Server Relationship The following defines the roles and relationships between the server types: Backup Server: ■ The Backup Server plays a central control point for the Recovery Manager that controls and manages the backup and restore on different Mailbox Servers. ■ IF using NetBackup in the backup environment, the Backup Server will need to have the backup client or master installed.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 3 Installation and Deinstallation In this chapter 3.1 Upgrading to Recovery Manager for Exchange 3.2 3.2 Installing Recovery Manager 3.3 3.3 Verifying the Installation 3.5 3.4 Understanding the Registry 3.5 3.5 Editing the Registry 3.6 3.6 Environment Variables 3.7 3.7 Deinstalling Recovery Manager 3.7 This chapter describes how to install, upgrade, verify, and deinstall Recovery Manager 4.1.0.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 3.1 Upgrading to Recovery Manager for Exchange This section provides instructions for upgrading to Recovery Manager for Exchange from version 2.2.4 through 3.0.2 to version 4.1.0. NOTE: In Recovery Manager for Exchange, version 3.0.2, the installation directory has changed from \Program Files\3PAR\vcdba\Exchange to \Program Files\3PAR\RM\Exchange. To migrate from version 2.2.4 to 3.0.2 or 4.1.0, deinstall RME, install RME3.0.2 or 4.1.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 3.2 Installing Recovery Manager Before installing Recovery Manager, install the InForm OS Command Line Interface (CLI) for remote clients. For details on installing the CLI, see the 3PAR InForm OS Command Line Interface Reference. You must also install the 3PAR VSS Provider application before installing Recovery Manager for Microsoft Exchange. Install Recovery Manager for Exchange on a host computer where Microsoft Exchange is running.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 2 3 Insert the Recovery Manager CD into the CD-ROM drive. Open a Windows Explorer window by clicking Start > All Programs > Accessories > Windows Explorer. 4 Click the CD-ROM drive to expand the files. 5 Double-click Setup.exe to launch the installation wizard. 6 Click Next. Result: The License Agreement window appears. 7 Agree to the license, then click Next. Result: The Select Installation Folder window appears.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide After closing, the system configuration information is gathered and displayed in a text file named RMECfgChk.txt. This information is useful for verifying whether all the required components are present on the system. NOTE: When using a remote desktop connection, log off as Admin and then log on again to update the path before starting to use Recovery Manager. 3.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide ◆ 3 - Error, warning, and informational messages logged. ◆ 4 - Error, warning, informational and debug messages logged. ◆ 5 - Error, warning, informational, debug and verbose messages logged. 3.5 Editing the Registry To edit registry data for Recovery Manager: 1 2 Click Start > Run, then enter regedit in the Run window and click OK. Expand HKEY_LOCAL_MACHINE > SOFTWARE > 3par > RM_Exchange from the left-side of the registry window.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table 3-1. System Registry Values for Recovery Manager Name Value Tracelevel The trace level for the log file: 1 Error Messages 2 Warning Messages 3 Informational Messages 4 Debug Messages 5 Routines called The default value is 5. TraceLog The location where the log file resides. NOTE: See Event Messages on page C.11 for descriptions of events and possible actions to fix possible problems. 3.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 1 Log on as the System Administrator. 2 Click Start > Settings > Control Panel > Add/Remove Programs. 3 Select 3PAR Recovery Manager for Microsoft Exchange. 4 Click Uninstall. NOTE: Removing Recovery Manager installation will not remove the Recovery Manager repository for virtual copy management. 3.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 4 Configuring Recovery Manager In this chapter 4.1 Configuring the Database 4.2 4.2 Recovery Manager Installation Location 4.2 4.3 Recovery Manager Search Path 4.2 4.4 Configuring the Host Computer and the 3PAR InServ Storage Server 4.2 4.5 Configuring Recovery Manager Communications 4.3 4.6 Configuring the Policy for a Mailbox Database 4.3 4.7 Configuring Recovery Manager for DAG 4.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 4.1 Configuring the Database The system supports Microsoft Exchange 2010 files created on basic disks using the NTFS file system. NOTE: 3PAR recommends that each mailbox or public store, (as well as log files), be allocated to separate volumes. This configuration provides the greatest flexibility when performing individual mailbox or mailbox store recovery, thus reducing the exposure to conflicts between mailbox data stores. 4.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 4.5 Configuring Recovery Manager Communications ■ The Recovery Manager listening service on each Recovery Manager Agent component installed on the Mailbox Server and Recovery Manager Backup Server communicate through a TCP/IP port. ■ The default port value is 9933. You can change the port value by issuing the RMExch portconfig command.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide ■ To change the policy to and allow removal of the oldest virtual copy, open a command prompt and issue the RMExch policy -mdb spotted -i -r command. NOTE: The minimum number of virtual copies allowed is 1 and the maximum is 500. The default is 10. 4.7 Configuring Recovery Manager for DAG Recovery Manager for Exchange provides support for Database Availability Groups (DAG) (4.1.0 and later).
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide ■ If your configuration has two InServs at two sites, you need to add one InServ to each backup server. See Chapter 2, Overview of Recovery Manager, DAG Backup Configuration on page 2.9 for the appropriate configuration diagrams. Configuring Recovery Manager for DAG 4.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 4.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 5 Configuring NetBackup for Recovery Manager In this chapter 5.1 Overview 5.1 5.2 Defining a NetBackup Policy 5.2 This chapter contains instructions for configuring Symantec NetBackup for use with Recovery Manager. 5.1 Overview Recovery Manager can be used with Symantec NetBackup to backup and restore of virtual copies created by Recovery Manager.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 5.2 Defining a NetBackup Policy NOTE: A storage unit to store the virtual copy backups should already be set up. See the Symantec NetBackup documentation for setting up a storage unit. 1 Launch the Symantec NetBackup Administration Console. 2 Right-click the Policies node in the left pane to open the context menu. 3 Double click New Policy... and select the Attributes tab.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 9 Click OK to return to the Change Policy window and to activate the schedule. 10 Select the Clients tab from the Change Policy window. 11 Select the machine name where the Recovery Manager Backup Server component is installed. 12 Click OK to confirm the client setup. NOTE: Recovery Manager supports full backups when running with a NetBackup Master server.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 5.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 6 Using the Recovery Manager GUI In this chapter 6.1 Overview of the Recovery Manager GUI 6.2 6.1.1 Menu Bar 6.3 6.1.2 Node Tree Pane 6.3 6.1.3 Informational Right Pane 6.4 6.1.4 Displaying Server Information 6.4 6.1.5 Displaying Mailbox Database Information 6.4 6.2 Starting the GUI 6.5 6.3 Stopping the GUI 6.5 6.4 Mailbox Database Registration 6.5 6.5 Setting Recovery Manager Policy Configuration 6.5 6.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 6.9 Refreshing Virtual Copy Information 6.8 6.9.1 Refreshing all Virtual Copies 6.8 6.9.2 Refreshing all Virtual Copies for a Specific Mailbox Database 6.9 6.9.3 Refreshing a Specific Virtual Copy 6.9 6.10 Backing up a Virtual Copy Using Symantec NetBackup 6.9 6.10.1 Backup at the Mailbox Level 6.11 Restoring from Virtual Copy Timestamp 6.11 Restoring from Virtual Copy Timestamp 6.9 6.10 6.10 6.11.1 File Copy Restore 6.10 6.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide NOTE: The GUI is not available for the Recovery Manager Agent for Exchange Server installations. Figure 6-1. Recovery Manager GUI Overview 6.1.1 Menu Bar The menu bar consists of the following menu items: ■ Console menu - allows you to exit the GUI and register the server. ■ Actions menu - allows you to access virtual copy functionality.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 6.1.3 Informational Right Pane The right pane displays detailed information about each item selected in the node tree pane. The information displayed in the right pane is presented in columns. A scroll bar is provided at the bottom of the pane should the pane’s contents exceed the pane’s width. 6.1.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 6.2 Starting the GUI To start the Recovery Manager GUI, locate and double-click the 3PAR Recovery Manager for Exchange icon on your desktop. 6.3 Stopping the GUI To stop the Recovery Manager GUI, on the GUI menu bar, click Console > Exit. For additional information, see Menu Bar on page 6.3. 6.4 Mailbox Database Registration Before the GUI can manage servers, all servers must be registered.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide When setting the virtual copy limit, you can also optionally select the Remove Old Virtual Copies radio button indicating that the oldest virtual copy for each Mailbox Database is automatically removed once the set maximum limit of virtual copies is reached. NOTE: If the oldest virtual copy is mounted, a snapshot will not be created until it is unmounted.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 6.6.1 Creating a Virtual Copy of a Mailbox Database 1 Navigate through the node tree view on the left pane and locate the Mailbox Database for which a virtual copy is to be created. 2 Right-click the Mailbox Database and select Create > Virtual Copy. NOTE: A virtual copy can only be taken of a Mailbox Database that is online.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 1 In the node tree, right-click the timestamp under the Mailbox Database virtual copy you wish to mount and then select Mount. Result: The Mount Virtual Copy dialog box appears listing the available host names identified to the associated InServ, 2 Select the host and mount point in the Host Name and Mount Point fields. 3 Click OK. Result: The virtual copy is available to the selected host server.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 6.9.2 Refreshing all Virtual Copies for a Specific Mailbox Database To refresh all virtual copies for a specific Mailbox Database, right-click the Mailbox Database under the Virtual Copy Management node and select Refresh. 6.9.3 Refreshing a Specific Virtual Copy To refresh a specific virtual copy, right-click the virtual copy timestamp under the Mailbox Database and select Refresh. 6.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 6.11 Restoring from Virtual Copy Timestamp Recovery Manager allows the restoration of the virtual copy to its source Mailbox Database. A virtual copy timestamp can be restored by using File Copy or Volume restore. The restore operation will restore from a mounted and un-mounted Virtual Copy Timestamp. A mounted timestamp or non-Promotable timestamp can only perform File Copy restore.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 6.11.2 Volume Restore 1 In the node tree, right-click the timestamp of the corresponding Mailbox Database and select Restore Using > Volume. a 2 Result: The Volume Restore dialog box appears. Select Click to continue to confirm you understand the warning, which enables the OK button. 3 Click OK. Result: The whole volume of the storage group will be restored with the data in the selected virtual copy.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide NOTE: To restore back to the original location, make sure the original location is still valid. 3 Click OK. The GUI assumes a successful restore. The NetBackup restore progress can be monitored using the progress log, at the following location:
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 6.14 Virtual Copy Status Table 6-2 describes each virtual copy status. Table 6-2. Virtual Copy Status Descriptions Virtual Copy Status Description Available A virtual copy has this status when it exists in InServ Storage Server and in the Recovery Manager repository, and it is currently not mounted to a host. Mounted A virtual copy has this status when it is mounted to a host.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Result: The virtual copies for the Mailbox Database will be analyzed and any out-of-sync virtual copies will be displayed. 6.17 Validating a Virtual Copy A mounted virtual copy can be validated with Exchange APIs through Recovery Manager.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 7 Using the Recovery Manager CLI In this chapter 7.1 Recovery Manager for Exchange Command Line Interface (CLI) 7.2 7.2 Recovery Manager Commands 7.3 RMExch analyze 7.4 RMExch backup 7.5 RMExch config 7.7 RMExch create 7.8 RMExch deletebackup 7.11 RMExch display 7.12 RMExch listbackup 7.13 RMExch mount 7.14 RMExch policy 7.16 RMExch portconfig 7.18 RMExch rcstatus 7.19 RMExch remove 7.21 RMExch report 7.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide RMExch repository 7.23 RMExch reset 7.24 RMExch restore 7.26 RMExch unmount 7.29 RMExch validate 7.30 7.3 Running Recovery Manager as a Scheduled Job 7.31 The following sections describe how to administer Recovery Manager from the Command Line Interface. 7.
3PAR Recovery Manager 4.1.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch analyze SYNTAX RMExch analyze -mdb [-sync] [-f] [-inserv ] DESCRIPTION The RMExch analyze command analyzes the existing repository and lists any out-of-sync virtual copies information between the repository and InServ. PARAMETERS The following options are supported: ◆ -mdb - The name of the mailbox database to analyze.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch backup SYNTAX RMExch backup -mdb -s [-defer|-nc|-t ] [-mpl] -vs -p -d -m [-mp <“mountpoint”>] [-remove] DESCRIPTION The RMExch backup command backs up a virtual copy to media, or creates a virtual copy and backs up to media (also known as a quick backup).
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide ◆ -defer - Optional. To defer the Exchange log truncation after the successful backup is confirmed in automatic creation. This cannot be used with the -t option. NOTE: The -defer option is not supported when the Recovery Manager for Exchange backup server is the same as the production server. NOTE: The -defer option defers log truncation until backup completion.
3PAR Recovery Manager 4.1.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch create SYNTAX RMExch create -s -vs -mdb [-nc [-truncate]] [-rc [-defer]] DESCRIPTION The RMExch create command creates a virtual copy of a storage group on the primary host, where the Exchange instance is running. As part of virtual copy create process, virtual copy will be exposed to the backup host for data integrity checking as default options.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide NOTE: Use quotes ("") for names that include spaces. EXAMPLES The following command will create a snapshot for the mailbox database mb2 on the Exchange server bottlenosed, and will be verified on server raptors. RMExch create -s bottlenosed -vs raptors -mdb “mb2” NOTE: The target server to create snapshots upon the completion of remote copy process has to have the same version of Recovery Manager Backup Server component installed.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide NOTE: The -defer option defers log truncation until backup completion. This keeps the Exchange writer in the “waiting for completion” state for that period. 7.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch deletebackup SYNTAX RMExch deletebackup -mdb -t DESCRIPTION The RMExch deletebackup command removes a backup entry in the backup repository. It will not communicate to Netbackup to delete the actual backup. PARAMETERS The following options are supported: ◆ -mdb - The name of the mailbox database to delete. ◆ -t - The timestamp to delete.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch display SYNTAX RMExch display -mdb [-h ] [-inserv ] [-t ] DESCRIPTION The RMExch display command displays all virtual copies in the repository. PARAMETERS The following options are supported: ◆ -mdb - The name of the mailbox database for which virtual copies are listed. ◆ -h - Optional.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch listbackup SYNTAX RMExch listbackup -mdb DESCRIPTION The RMExch listbackup command prints a list of the virtual copies backups that have been backed up by RMExch backup. PARAMETERS The following options are supported: ◆ -mdb - The name of the mailbox database for which virtual copy backups are listed.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch mount SYNTAX RMExch mount -mdb -t <-h [-mp “MountPoint”]> | -expose DESCRIPTION The RMExch mount command mounts a virtual copy created by the RMExch create command. When performing a RMExch mount to mount a virtual copy, the program will check to see if the virtual copy is already mounted to a host machine.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide NOTE: The -expose host name is case-sensitive and must be the same as how it is defined on the InServ storage server. EXAMPLES The following command will mount the virtual copy 020405162103 to the directory d:\Rmmount. RMExch mount -mdb bottlenosed -t 020405162103 -h bottlenosed -mp "d:\RMmount" Recovery Manager Commands 7.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch policy SYNTAX RMExch policy -mdb [-i [-r] DESCRIPTION The RMExch policy command will display or update the policy for the specified Mailbox Datatbase. When -i is supplied, the policy will be updated to the argument followed by -i. If the optional -r argument is supplied, Recovery Manager will automatically remove the oldest virtual copy if the maximum number is exceeded.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide EXAMPLES The following command will display current number of virtual copies allowed for the mailbox database mb2. RMExch policy -mdb mb2 The following command will change the maximum virtual copies allowed for any mailbox database bottlenosed to 10 and remove the oldest virtual copy when the maximum number is reached. RMExch policy -mdb bottlenosed -i 10 -r Recovery Manager Commands 7.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch portconfig SYNTAX RMExch portconfig -h [-p ] DESCRIPTION The RMExch portconfig command will display or update the current port configuration for the Recovery Manager service and RMExch CLI for the specified windows server. When only the -h argument is supplied, this command will list the current port number used by Recovery Manager for the Windows server.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch rcstatus SYNTAX RMExch rcstatus -mdb [-query]|-update] [-t -ts -status ]]> DESCRIPTION The RMExch rcstatus command will display or update status of the Remote Copy operation history. PARAMETERS The following options are supported: ◆ -mdb - The name of the mailbox database to which the virtual copy timestamp belongs.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide EXAMPLES The following command updates the status of an existing Remote Copy status history for the specified host. RMExch rcstatus -mdb mb2 -update -t 050106113456 -ts Grampus -status Success 7.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch remove SYNTAX RMExch remove -mdb -t DESCRIPTION The RMExch remove command removes the virtual copy from the InServ Storage Server and the repository. The virtual copy must have an “Available” status; if the virtual copy is mounted it will not be removed. PARAMETERS The following options are supported: ◆ -mdb - The name of the mailbox database.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch report SYNTAX RMExch report -h -output DESCRIPTION The RMExch report command will execute the RMReport batch script under the \Exchange\goodies folder and gather needed information on the specified Windows host for troubleshooting purposes.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch repository SYNTAX RMExch repository [-a ] DESCRIPTION The RMExch repository command will display or move the current repository locations for Recovery Manager. If no arguments are specified, then the current location is displayed. If -a is specified along with a directory, then the repository will be moved to the new location.
3PAR Recovery Manager 4.1.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide NOTE: When Recovery Manager is processing user requests, it will activate an internal locking mechanism. Any incoming request will get “Server has a Recovery Manager command running already” message. Please wait until it finishes before continuing. However, in the case of unexpected termination, the locking status might not get deactivated properly.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch restore SYNTAX For MEDIA RESTORES RMExch restore -mdb -t -p -m [-vs ] [-a ] [-src ] For FILECOPY and VOLUME RESTORES RMExch restore -mdb -t <-filecopy | -promote> DESCRIPTION The RMExch restore command can perform one of three functions.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide PARAMETERS For MEDIA RESTORES The following options are supported: ◆ -mdb - The name of the mailbox database. ◆ -vs - The server must have access to the bakcup tool (i.e. Netbackup). The specified server must be the same server used during backup, and have a Recovery Manager for Exchange backup server installation. ◆ -t - The timestamp of the virtual copy to restore.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide EXAMPLE The following command will perform a restore of a virtual copy020405162103 from NetBackup media to drive j: on server Joshua. RMExch restore -mdb “mailbox rex” -t 020405162103 -p test -m bottlenosed -a J: -vs Joshua PARAMETERS For FILECOPY and VOLUME RESTORES The following options are supported: -mdb - The name of the mailbox database. -t - The timestamp of the virtual copy to restore.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch unmount SYNTAX RMExch unmount -mdb -t -h DESCRIPTION The RMExch unmount command unmounts a currently mounted virtual copy. When performing RMExch mount to mount a virtual copy, the program will check to see if the virtual copy is mounted to a host machine. The virtual copy must have a status of “Mounted” or “Exposed” before it can be unmounted.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide COMMAND RMExch validate SYNTAX RMExch validate -mdb -t DESCRIPTION The RMExch validate command verifies the data integrity of the exchange database files in the specified virtual copy that is already mounted on the system. PARAMETERS The following options are supported: ◆ -mdb - The name of the mailbox database. ◆ –t - The already mounted timestamp for validation.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 7.3 Running Recovery Manager as a Scheduled Job In addition to creating virtual copies using the command line, you can also schedule virtual copies to be created for a specific storage group using Windows Scheduled Tasks. NOTE: The following instructions are for Windows 2003 and may differ in some places for later versions.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide For example: From -> C:\Program Files\3par\RM\Exchange\bin\ Type -> RMExch create -s MyExchangeServer -mdb MyMailboxDatabase 11 On the Schedule tab, further refine the scheduled task by selecting the frequency and start time of the task. 12 Click Apply and then OK when finished. Result: Virtual copies are created as you have scheduled.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 8 Rapid Backup and Recovery for Exchange In this chapter 8.1 Key Microsoft Exchange File Types 8.2 8.2 Backup 8.2 8.3 Virtual Copies 8.3 8.3.1 Advantages of Using Recovery Manager 8.4 Recovery Procedures 8.3 8.4 8.4.1 Point-In-Time Recovery 8.4 8.4.2 Volume Promote Point-In-Time Recovery 8.5 8.4.1 Point-In-Time Recovery 8.4 8.4.2 Volume Promote Point-In-Time Recovery 8.5 8.4.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 8.1 Key Microsoft Exchange File Types Before discussing backup and recovery for Microsoft Exchange, it is important to understand the elements of Exchange. The Microsoft Exchange Mailbox Database uses three key file types for all operations: ■ Log file (*.LOG). A file in which transaction log records are stored. ■ Checkpoint file (*.CHK).
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 8.3 Virtual Copies A virtual copy is a copy of another virtual volume (EDB or LOG) created using copy-on-write techniques. Unlike a physical copy, which is a duplicate of the entire virtual volume, a virtual copy, or snapshot, only records the changes to the original virtual volume. Therefore, minimal storage space is used.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 8.4 Recovery Procedures In many cases, the Exchange server is able to quietly recover when a server crashes and the contents of the database buffer in the memory are lost. Exchange automatically recovers when you start the information store after the failure using the checkpoint file to identify the oldest transaction not flushed to disk and then replaying log files forward.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide NOTE: If in a cluster, go to the Cluster Administrator and take the Exchange Information Store Instance resource offline. If not in a cluster, go to the services menu and stop the Exchange Information Store Service. 5 Mount the desired virtual copy to the staging Exchange server either from the Recovery Manager GUI or from the command line using the RMExch mount command.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide NOTE: If Windows will not allow you to move, or even copy, exchange .LOG files because “it is being used by another program,” part of Exchange is still “live”.If this is the case, move on to step 2 2 Repeat the point-in-time recovery for filecopy restore: step 1 on page 8.4 to step 4 on page 8.4.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide NOTE: If Windows will allow you to move, or even copy, exchange .LOG files because it is being used by another program, part of Exchange is still live. If this is the case, move on to step 2 on page 8.7. 2 Repeat the point-in-time recovery for volume restore, step 1 on page 8.5 to step 4 on page 8.6.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide ■ The database must be in a clean shutdown state. Use the Eseutil.exe tool to put the database in a clean shutdown state. 8.4.5.1 Creating a Recovery Database To create a recovery database: 1 Start the Exchange Management Shell by clicking Start > Program Files > Exchange > Exchange Management Shell.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 1 Verify that the database that you want to restore is consistent and that it is in a clean shutdown state. To do so, open a command prompt, switch to the ExchSrvr\Bin folder, type the following line, and then press ENTER: Eseutil /mh YourDatabaseName.edb In the output that appears in the Command Prompt window, note whether the State line shows as State: Clean Shutdown or State: Dirty Shutdown.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 3 Start the Exchange Management Shell by clicking Start > Program Files > Exchange > Exchange Management Shell. 4 In the Exchange Management Shell, enter the following: Restore-Mailbox -Identity -RecoveryDatabase where: 5 ◆ is the user whose mailbox you wish to recover. ◆ is the name of the recovery datatbase that was previously created.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 7 To restore all mailboxes in the mailbox database that are present in the recovery database, enter the following: Get-Mailbox -Database | Restore-Mailbox -RecoveryDatabase 8 9 where: ◆ is the name of the mailbox database. ◆ is the name of the recovery datatbase that was previously created.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 8.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 9 Remote Copy for Recovery Manager In this chapter 9.1 Purpose of Remote Copy 9.1 9.2 How It Works 9.2 9.3 Setting Up Remote Copy 9.3 9.3.1 Setting Up Remote Copy Groups for Mailbox Databases 9.3 9.4 Recovering a Mailbox Database from a Secondary Site 9.3 9.5 Synchronous Long Distance Remote Copy Support 9.4 9.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 9.2 How It Works When users want to synchronize the data from the production site to secondary site, Recovery Manager for Microsoft Exchange 2010 freezes the I/O at the application level, and then takes a snapshot of the mailbox database and log volumes. Once the snapshot is taken, Remote Copy performs a synchronization on the data changes to the target volumes at the secondary site.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide 9.3 Setting Up Remote Copy In order to use the 3PAR Remote Copy feature, you must first install and configure a Remote Copy environment. NOTE: See the 3PAR Remote Copy User’s Guide for details on how to set up Remote Copy. Once you have Remote Copy set up between two InServs, you should create a Remote Copy group for testing before going to the next step. 9.3.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide You can use the backup server of Recovery Manager for Microsoft Exchange 2010 at the secondary site with the following procedure: 1 Mount the virtual copy to the production server. 2 Log onto the production server, stop the Exchange instance and its dependent services. 3 From the mounted snapshot volumes, manually copy all necessary mailbox database and log files to the corresponding mailbox database location.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide A Server Virtualization Environments A.1 VMWare and Egenera Support for VMWare and Egenera environments is provided under certain specific conditions. New volumes presented to VMWare and Egenera servers are not surfaced automatically, so the RMExch mount command is limited to being executed on the backup host. Figure A-1 on page A.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Mailbox Database 1 Mailbox Database 2 Egenera VMWare ESX Server 3PAR InServ Recovery Manager Backup Server Figure A-1. Sever Virtualization Environment The following requirements need to be met for VMWare and Egenera to be supported: 1 The disks presented to the Exchange Servers need to be raw devices. 2 The backup server needs to be connected directly to the InServ and not through VMWare or Egenera.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Due to these restrictions, restores performed in these virtualized environments require a different set of steps than shown in section 8. Filecopy and volume promote restores are not supported for virtualized environments. Here are the steps to perform a restore: 1 Follow steps 1 to 4 in Point-In-Time Recovery on page 8.4. 2 Mount the virtual copy to the backup server or restore it from backup media to the production server.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide A.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide B Troubleshooting B.1 Known Issues ■ If a virtual volume name on the InServ is changed, the virtual copy taken before the name change will not be able to perform a volume promote restore. ■ For media backup virtual copy, it is recommended that a policy be maintained per storage group to avoid the possibility of having the batch file overwritten under some conditions.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide B.3 Troubleshooting This appendix is designed to be used like a Frequently Asked Questions section. It will help find solutions to some of the common issues that may arise when running Recovery Manager for Exchange. NOTE: Recovery Manager for Exchange depends on the VSS Framework and the Microsoft Exchange writer to be in a good state to function properly.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Problem: Recovery Manager is running on both backup and server production server but Recovery Manager consistently fails to issue a command to the remote system. Suggestion: Make sure the communication port for Recovery Manager is set to be the same on all Recovery Manager installed systems. You need to restart the Recovery Manager for Exchange Agent service on every system followed by the port change command.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Problem: The Recovery Manager interface takes a long time to start or to bring up the server registration dialog. Suggestion: When Recovery Manager is started for the first time, or when you click on the server registration, Recovery Manager will try to scan the entire network for available Exchange servers. Exchange object query might cause this latency.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Problem: RMExch cannot connect to the specified server. Suggestion: Make sure the Recovery Manager for Exchange Agent service is started and that the port settings on all Recovery Manager installed systems are the same. If you changed the port setting, you need to restart the Recovery Manager for Exchange Agent service before running any command. Problem: RMExch create is not creating a virtual copy.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Problem: Recovery Manger shows the "Error - VSS Asynchronous operation failed. It is recommended that you wait 10 minutes and then try the operation again" message when the create command is executed. Suggestion: When you encounter this error message, run the vssadmin list writers command to list all of the available writers on the system that are taking the snapshot of the Exchange Mailbox Database.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Problem: Recovery Manager creates the virtual copy successfully but does not show it in GUI or in CLI. Suggestion: If t he virtual copy is requested on a passive from active node or vice versa, it will be created on the desired node. The virtual copy is visible only on the node where it is created. Check the appropriate node. Problem: Recovery Manager shows the virtual copy as available but it is mounted or vice versa.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Problem: Recovery Manager takes too long to create a virtual copy. Suggestion: Once the snapshot is created, it is verified and .log files are truncated. For this, checkpoint is fetched and log file names are traversed one by one. This may take a longer due to a large number of .log files for a Mailbox Database. If a virtual copy creation is taking too long, check the virtual copy creation with the -nc switch.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide If restarting the Microsoft Exchange Replication service does not solve the problem, try one of the following methods: Restart “Microsoft Exchange Information Store” service. OR Net stop MSExchangeIS Net start MSExchangeIS Problem: How to recover the System Writer status from last error “Non-retryable” to “No error”. Suggestion: Restart the “Cryptographic Services” service.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Problem: An LDP COM error message like the following appears: RME5220: ERROR: COM: Failed to bind to LDAP path : 0xc1032221. Suggestion: You may not have permissions for the specified Mailbox Database, or the Mailbox Database is absent. B.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide C Event Messages C.1 Description of Events This appendix provides information for all of the events generated by 3PAR Recovery Manager 4.1.0 for Microsoft Exchange 2010. Event Messages C.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages Event ID Error Message Description/Action 3006 RME3006: ERROR: 3PAR VSS 3PAR VSS Provider could not provider not found, exiting. be located. ■ Verify the 3PAR VSS Provider installation from Add/ Remove programs. ■ If VSS Provider is installed, run vssadmin list providers to check that 3PAR VSS Provider is installed properly.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3077 RME3077: ERROR: The The maximum number of maximum number of virtual virtual copies for the specified copies has Exchange Server policy has been reached for Exchange been reached. Server policy ■ and the oldest Virtual Copy is copy to have it deleted currently mounted.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5148 RME5148: ERROR: The The Exchange server cannot Exchange server is set to determine which specific include all Mailbox Mailbox Databases to set up Databases. Please remove this as the current range is to umbrella to register wide. individual Mailbox Databases.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3157 RME3157: ERROR: Number of The number of virtual copies virtual copies need to be in is out of the range specified the range of 1 to .
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5167 RME5167: ERROR: One of the A Virtual Copy creation could databases in the Mailbox not be completed due to a Database may be possible database dismount in dismounted, cannot continue the associated Mailbox with Virtual Copy creation. Database.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3200 RME3200: ERROR: NetBackup The NetBackup process has process has failed with error generated an error. code . Check if ■ Verify that NetBackup is NetBackup is included in installed properly and verify environment variable that the bin sub-folder is "PATH".
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5176 RME5176: ERROR: Unmount All mailbox stores within the all mailbox stores within a Mailbox Database were not Mailbox Database before unmounted before attempting a restore. attempting a restore. ■ Unmount all mailboxes in the Mailbox Database and then try to restore.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3220 RME3220: ERROR: The backup A restore for the specified you would like to restore is backup could not be not found. Please check your performed. parameters. ■ Check the syntax for the RMExch backup command.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3804 3PARVSS3804: ERROR: Unable The configuration to find configuration for information for the specified InServ Storage System . ■ Verify that the correct InServ name is entered for the inquiry.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3807 3PARVSS3807: ERROR: Unable The specific InServ password to read InServ Storage System file information can not be password file path entry from located. registry. ■ Try re-registering the InServ Storage System Configuration again using the appropriate 3PAR VSS Provider cli command.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3810 3PARVSS3810: ERROR: Process Unable to access the specified has failed to create the InServ. password information. Please ■ Make sure you have entered make sure you have entered the correct InServ name and the correct information. user authentication information.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3814 3PARVSS3814: ERROR: Unable The InServ license to find license information in information could not be the target InServ Storage located for the target InServ. System. Please make sure you ■ Make sure you have entered have entered the right the correct information and information.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3817 3PARVSS3817: ERROR: VSS The “VSS Provider for Provider license has already Microsoft Windows” license expired. Please contact 3PAR has expired on the target support for assistance. InServ Storage System. ■ Contact 3PAR Sales/Support for licensing assistance.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3822 3PARVSS3822: There is no No existing InServ existing InServ Storage configuration entry could be System configuration entry. located. ■ You must have at least one InServ configuration entry. ■ Use the configuration tool to add the appropriate entry to the list.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5053 3PARVSS5053: ERROR: Could This problem can be caused not communicate with the by an incorrect 3PAR InForm CLI. authentication setup, unavailability of an InFormCLI tool, or a licensing issue. ■ Verify the 3PAR InFormCLI installation. ■ Check to make sure the bin sub-folder is in PATH.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5055 3PARVSS5055: ERROR: Unable to identify requested : Invalid token. information received from the InServ. ■ Check that your InServ version is supported by 3PAR VSS Provider and that there are no network problems that could result in a partial data transmission.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5056 3PARVSS5056: ERROR: Could Unable to build the internal not open volume mapping virtual volume database. file: . ■ Check that your InServ version is supported by 3PAR VSS Provider and that there are no network problems that could result in a partial data. transmission.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5059 3PARVSS5059: ERROR: A windows system decode SYSTEM: . generated. ■ To get a more detailed description, consult msdn.microsoft.com or Windows help. 5061 3PARVSS5061: ERROR: IOCTL Unable to perform an inquiry inquiry call failed. on the targeted volume.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5063 3PARVSS5063: ERROR: Could Unable to access the registry not query windows registry for the specified key name. key name . ■ Use regedit to check that the registry still has the corresponding key and that you have the proper permission to access it.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5067 3PARVSS5067: ERROR: The specified destination Destination LUN volume does not have could not be identified. adequate device information for proper identification. 5071 3PARVSS5071: ERROR: An unexpected snapshot set Unexpected snapshot set ID at ID was encountered during .
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5102 RME5102: ERROR: The VSS A resource allocation error Writer ran out of memory or has occurred during a VSS other system resources. The Writer operation. recommended way to handle ■ this error is to wait ten minutes and then repeat the Try waiting 10 minutes and then retry the operation.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5106 RME5106: ERROR: The VSS The VSS Writer is not Writer is not responding. responding. ■ Run vssadmin list writers to verify that the VSS writer is in a healthy state. 5108 RME5108: ERROR: The VSS The VSS Writer is not Writer infrastructure is not operating properly. operating properly.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5112 RME5112: ERROR: An An unexpected error was unexpected 3PAR VSS generated by VSS Provider. Provider error occurred. ■ Restart the Volume Shadow Copy Service and 3PAR VSS Provider service. 5113 RME5113: ERROR: The VSS Another snapshot request is Provider is in use. currently in process.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5123 RME5123: ERROR: The system The system was not able to was unable to hold I/O writes. process I/O writes. Try again when the Exchange ■ Server is not as busy. Try again when the Exchange Server is not as busy. ■ Run vssadmin list writers to verify that VSS writer is in a healthy state.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5134 RME5134: ERROR: The removevlun operation removevlun operation failed. has failed. ■ Check to see if you can connect to the required InServ from the CLI command window. 5135 RME5135: ERROR: createvlun The createvlun operation operation failed. has failed.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5139 RME5139: ERROR: promotesv The promotesv operation operation failed. has failed. ■ Check to see if you can connect to the required InServ from the CLI command window. 5142 RME5142: ERROR: showhost operation failed. The showhost operation has failed.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5145 RME5145: ERROR: Could not The licence for Recovery retrieve 3PAR not be verified. license. Contact 3PAR ■ Check to see if there is a representatives to acquire a communications problem by valid license.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5152 RME5152: ERROR: Creating The maximum number of this Virtual Copy will exceed Virtual Copies has been the maximum number of exceeded. Virtual Copies allowed by the ■ Check the policy setting for Policy. Maximum number of the particular Mailbox Virtual Copies is set to '
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5157 RME5157: ERROR: Could not The registry key for Recovery open the Recovery Manager Manager for Exchange could for Exchange registry key. not be opened. Check the Recovery Manager ■ for Exchange installation.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5159 RME5159: ERROR: Maximum Microsoft VSS only allows a number of volumes exceeded. maximum of 64 volumes to be simultaneously participated in a snapshot process.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5166 RME5166: ERROR: Could not The Exchange server retrieve Exchange server information could not be information from the Active retrieved from the Active Directory. Directory. ■ Check the Active Directory connection.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5172 RME5172: ERROR: The The Exchange database Exchange recovery process verification has failed. failed '': ■ You will need to do a manual the same level of Exchange repair of the Exchange databases. Make sure both systems have server package installed.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5184 RME5184: ERROR: Failed to Could not unmount from the unmount from specified specified mount point. mount point. ■ If the mounting status still shows "Mounted", use the reset command to reset the mount status.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5190 RME5190: ERROR: Failed to The data integrity of the confirm data integrity of the specified Virtual Copy could Virtual Copy . not be confirmed. Try performing recovery ■ Perform an integrity check operations and integrity on the virtual copy using the check to fix.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5196 RME5196: ERROR: Failed to Could not query the remote query remote copy registered copy registered volumes volumes information. information. ■ Check the Remote Copy connection and InServ setup.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5199 RME5199: ERROR: Remote The specified remote copy copy group is not found. ■ Check the Remote Copy connection and InServ setup.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5213 RME5213: ERROR: Failed to The notification command send notification command was not sent for Remote for remote copy. Copy. ■ Check the communications between your system and the target system using ping. You may also need to check the firewall settings.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Table C-1. Recovery Manager for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5408 RME5408: ERROR: Remote Remote Copy cannot initiate Copy is not ready for sync. the sync operation. ■ Check that the Remote copy group is in a "Synced" state, using the InServ showrcopy command. (Refer to the 3PAR InForm OS CLI Administrator’s Manual for details.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide C.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Index A advisories 1.5 audience for this guide 1.1 B backup full 8.2 C cautions, defined 1.5 checkpoint file 8.2 circular logging 8.2 configuring host computer and controller nodes 4.2 the database 4.2 controller nodes and host computer, configuring 4.2 conventions typographical 1.4 D DAG configuring Recovery Manager for 4.5 database configuring 4.2 database file 8.2 database recovery 8.4 point-in-time 8.4 point-of-failure 8.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide I installation location of Recovery Manager 4.2 installation of Recovery Manager, verifying 3.5 installing Recovery Manager 3.3 L related documents 1.2 Remote Copy 9.1, 9.2 setting up 9.3 Remote Copy groups setting up for mailbox databases 9.3 revision history RH.1 right pane 6.4 log file 8.2 S M Mailbox Database making changes to 8.2 mailbox databases setting up Remote Copy groups 9.3 menu bar 6.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide Revision History .............. Release level Revision summary 320-200244 Rev A First release of this document describing new features for version September 2010 4.1.0. Revision History RH.
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide RH.
