Troubleshooting

prepareFailover
The prepareFailover command is issued at the protected site before failover to make the source
device read-only and takes a snapshot of these devices in anticipation of a failover.
SRM expects the HP 3PAR SRA to perform the following:
• The response from prepareFailover must contain the same set of standalone devices (not
supported by HP 3PAR SRA) and consistency groups as specified in the request
• Make sure the source device is read-only and optionally takes a snapshot of the source devices
Troubleshooting Checklist
Table 12 prepareFailover Troubleshooting Checklist
Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Area
This error means that the
input XML file does not
[2010-05-26 14:29:32.966
'TPDSrm.arrayMgm.AddGlobalWarning'
Missing log file path
information in the
input XML.
Check log file
path.
contain log file path and3PAR_2014 warning (id=1052)] Warning.
the logs generated withUnable to access the specified log folder. The
this command will belog file will be available at the following location:
saved to the folder
indicated.
<C:\Program Files\VMware\VMware vCenter
Site Recovery
Manager\storage\sra\3PARInServ>.
This error means that the
default
[2010-05-26 18:00:07.531 'SetLogFolder'
3PAR_1001 info (id=6132)] Could not find any
Missing the resource
file.
Load default
resource dll.
TPDSrm.resources.dllresources appropriate for the specified culture or
the neutral culture. Make sure
file is missing from
"TPDSrm.MessageString.resources" was correctly
installation. Reinstall the
package to repair the file.
embedded or linked into assembly "TPDSrm" at
compile time, or that all the satellite assemblies
required are loadable and fully signed.
This error indicates that
the user name or
password is invalid.
[2010-05-27 10:33:40.062
‘arrayMgm.CheckInServConnectivity' 3PAR_1007
error (id=4056)] Error. Unable to get system
Connection errorCheck HP 3PAR
Storage System
connectivity.
information. Additional information: login failed
- Invalid user or password.
This error indicates that
the connected storage
[2010-05-27 16:59:32.796
'TPDSrm.discoverDevices.Run' 3PAR_1012 error
The requested array
ID does not match
Check HP 3PAR
Storage System
ID. array has a different(id=4616)] Error. Array id <347> does not match
the connected HP 3PAR Storage System.
connected storage
array. system id than the
requested input.
This error indicates that
required license is
[2010-05-27 11:36:25.156
'TPDSrm.arrayMgm.CheckInServLicense'
Missing required
license on system.
Check HP 3PAR
Storage System
license. missing. HP 3PAR SRA3PAR_1014 error (id=4180)] Error. Missing
requires the HP 3PARrequired <Virtual Copy> license on the connected
HP 3PAR Storage System. Storage System to have
both Remote Copy
Software and Virtual
Copy Software licenses.
This error indicates that
storage array returns
[2010-05-27 10:58:47.031 'TPDSrm.
checkTestFailoverStart.Run' 3PAR_1018 error
Missing expected
output content from
storage.
Get Virtual
Volume
information on empty output for the(id=5432)] Error. Unable to get detail virtual
the HP 3PAR
Storage System
command issued. This can
be caused by intermittent
network interruption.
volume information. Additional information:
<xxxx>
This error indicates that
the requested group for
[2010-05-27 16:33:37.734 'TPDSrm.
testFailoverStart.Run' 3PAR_1022 error
Invalid Remote Copy
group.
Check Remote
Copy group
status. checking is not available(id=1580)] Error. The specified group
in the storage array.<MmmtGroup1.r26> does not exist in the storage
array. Contact your storage
38 Workflows and Corresponding Log Messages