® Tenor Carrier MultiPath Switch (CMS) Product Guide P/N 480-0005-00-15 Tenor and Quintum are registered trademarks. Tenor Carrier MultiPath Switch (CMS), PacketSaver, Quintum Technologies, Inc., VoIP Made Easy, TASQ, SelectNet, and SelectNet Technology are trademarks of Quintum Technologies, Inc.
Table of Contents About this Guide What’s included? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Product Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Finding Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 2: Hardware Components Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Board interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Chassis - CMS (14 Slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Front (with AC power) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 3: Installation Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Pre-Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Inspect Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Install in Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CLI Menu Tree - Basic View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 CLI Menu Tree - Expanded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Access CLI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Telnet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set up Tenor CMS status polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9 Set up Debug Message Display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9 Chapter 6: Call Detail Recording Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Establish connection between Tenor CMS and CDR Server . . . . . . . . . . . . . . . . . . . . . . .
Reset System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12 Change Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12 Card Maintenance/Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13 Replace WAN/System Controller/CPU cards of identical type . . . . . . . . . . . . . . . . . .
About this Guide P/N 480-0005-00-15 1
About this Guide What’s included? This product guide is divided into chapters; each chapter describes a specific topic. The following chapters are included: 2 • About this Guide: Describes what is included in the Product Guide, including typographical conventions. • Chapter 1: Overview. Includes a general overview of the product, including a description of the Tenor CMS’s features and capabilities. • Chapter 2: Hardware Components.
About this Guide Typographical Conventions Product Guide Conventions Certain typographical conventions are used throughout this product guide. See below. • All commands you enter via keystrokes appear in bold (e.g., Press Enter or Press Ctrl-I). • All text commands you enter via Telnet session or command line typing appear in italics (e.g., type active). • There are three types of special text that are designed to reveal supplemental information: Note, Warning, and Caution. See below.
About this Guide Finding Help Refer to the Product Guide for help. The Table of Contents and Index tells you where to find information easily; the glossary defines specific terms. See Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network for detailed information about VoIP terms and concepts. Extensive configuration help is available via the Command Line Interface help system. Just type help or ? from any prompt to obtain help.
Chapter 1: Overview This chapter gives you a general overview of the Tenor® Carrier MultiPath Switch (CMS), including feature descriptions and capabilities. You will also find information about the organization of this product guide.
Chapter 1: Overview What is Tenor CMS? The Tenor Carrier MultiPath Switch (CMS) is a high-density VoIP (Voice over Internet Protocol) H.323 switch that digitizes voice and fax data and transmits it over the IP network. Tenor CMS is available in three configurations: CMS (14 slot), CMS960 (8 slot), and CMS240 (2 slot); each is a slotted, scalable system that intelligently switches calls over both the IP network and the PSTN in order to ensure high quality voice.
Chapter 1: Overview functions such as voice packet generation and multiplexing). You can also use an individual DSP card for this purpose. Tenor CMS is managed by a unique Command Line Interface (CLI) management system. Through the CLI, you can configure remote and local units. Just log on and configure items like chassis information, trunk groups, signaling data, etc. In addition, you can assign specific numbers to be routed over the PSTN, rather than IP.
Chapter 1: Overview If the network conditions for an IP call become unacceptable—according to the delay and packet loss specifications you configure—Tenor CMS will switch the call to the PSTN automatically and transparently. The Tenor CMS continuously monitors your data network for jitter, latency and packet loss, and transparently switches customer calls to the PSTN when required. Dynamic Call Routing Tenor CMS’s intelligent call routing capabilities are state-of-the-art.
Chapter 1: Overview PacketSaver™ PacketSaver packet multiplexing technology reduces the amount of IP bandwidth required to support multiple calls flowing between two endpoints. PacketSaver minimizes bandwidth usage by aggregating samples from multiple VoIP conversations and packing them into a larger IP packet with a single IP header. The process removes the need to send a bulky IP header with individual voice packets. As a result, it eliminates the transmission of redundant information. .
Chapter 1: Overview Powerful System Monitoring There are many different ways to monitor the health of the unit, including LEDs and alarms. LEDs appear on the front of the unit (for CMS -14 slot) and the front of WAN interface cards, as well as on the DSP cards, and the System Controller/CPU card. The LEDs light up according to operations and alarms the system is experiencing.
Chapter 1: Overview Capabilities The Tenor CMS’s specific capabilities are explained below. For illustration purposes, the Tenor CMS (14 slot) is pictured. Line Circuit Originated Calls Calls coming from a Line Circuit may be switched to either the data network as a VoIP call or to a Trunk Circuit typically for connection to another circuit switched network such as the PSTN. The routing decision made by the Tenor CMS is based upon your configuration and the dialed number.
Chapter 1: Overview Trunk Circuit Originated Calls A call coming from a Trunk Circuit may be switched to either the data network as a VoIP call, a Line Circuit, or trunk typically for connection to a termination device on the users premises such as a PBX. The routing decision made by the Tenor CMS is based upon your configuration and the dialed number.
Chapter 1: Overview Data Network Calls Calls coming from the data network can be routed to the Line circuit or Trunk circuit spans. The Tenor CMS will route calls based upon the dialed number. If the number is configured as a local phone number, the call will be sent to a Line circuit for termination, otherwise the call is considered a “Hop-Off call” and the Tenor CMS sends it out through a Trunk circuit span, typically connected to the PSTN.
Chapter 1: Overview Hop-off PBX Call Hop-off numbers are phone number patterns for calls to be routed out trunks. They are entered in a HopoffNumberDirectory and associated with TrunkCircuitRoutingGroups that govern the trunks where matching calls should be sent. Tenor CMS supports those Hop-off PBX calls where the destination Tenor CMS is programmed to route the call to the PSTN via Trunk Circuit.
Chapter 1: Overview H.323 Gatekeeper Services Gatekeeper A Gatekeeper in an H.323 network provides call control services and other services to H.323 endpoints (i.e., gateways, terminals, and MCUs). The Tenor CMS has a built-in H.323 gatekeeper which complies to the H.323 industry specifications for voice control and management. The gatekeeper performs call routing functions for calls entering and exiting a site.
Chapter 1: Overview In addition, if you are using more than one CMS unit, you can configure one of the border elements for that zone. The Tenor CMS unit provides two border elements: primary and secondary. These work together as one entity to provide redundancy and fault tolerance; there are no hierarchical differences.
Chapter 1: Overview Tenor CMS units in other companies). There is generally only one Primary Border Element in each organization. • Secondary Border Element IP Address. The IP address for the alternate border element (the IP address the Tenor CMS uses as a Border Element) is in the administrative zone. There is generally only one secondary Border Element in each organization. • Discovery IP Address. The IP address a Tenor CMS uses to communicate with a Gatekeeper for service. • Discovery Port. The H.
Chapter 2: Hardware Components This chapter tells you what is contained in your hardware package. A description of each component is also included.
Chapter 2: Hardware Components Hardware Description Tenor CMS is available in CMS (14 slot), CMS960 (8 slot), and a CMS240 (2 slot). The CMS (14 slot), CMS960 (8 slot), and CMS240 (2 slot) provide network connection and functionality through WAN cards, DSP resource cards, and a system controller card/CPU card. Communication through the chassis backplane is achieved through the following: packet bus and TDM bus.
Chapter 2: Hardware Components Chassis - CMS (14 Slot) The chassis is the 19” rack-mountable unit which houses all WAN cards, System Controller/CPU cards, DSP cards, and power supplies. The two system fans are installed at the top of the chassis. See the following sections for unit front and unit back details; both the AC version and DC versions are illustrated and explained. Front (with AC power) NOTE: For pictorial purposes, Figure 2-1 shows the unit with 1 DS1 card and the CPU card.
Chapter 2: Hardware Components • Air Filter. The Air Filter is accessible by opening the lower front panel. You do not have to turn off the chassis. For cleaning, see Chapter 8: Diagnostics/Maintenance. • Chassis LEDs. The LEDs are indicators as to the status of the four DC outputs of the power supplies. When these are lit, they indicate the respective voltages are being output from the power supplies. When unlit, the voltage is not being supplied.
Chapter 2: Hardware Components Front (with DC Power) NOTE: For pictorial purposes, Figure 2-3 shows the unit with 1 DS1 card and the CPU card. Figure 2-3 Tenor CMS Front View - DC unit System Fans TM Power Supplies Card Slots Alarm CPU 1 Status Alarm Status PCI CPU PCI 2 DSP Bank 1 2 Link TX/RX 10/100 Ethernet QUINTUM QUINTUM TECHNOLOGIES, INC. TECHNOLOGIES, INC. Reset TM QUINTUM QUINTUM TM TECHNOLOGIES, TECHNOLOGIES, INC. INC.
Chapter 2: Hardware Components Rear (with DC power) NOTE: For pictorial purposes, Figure 2-4 is shown with 1 DS1 card and the CPU card. Figure 2-4 Tenor CMS Rear View - DC unit Air Exhaust Link TX/RX Card Slots 1 1 2 3 4 2 1 3 2 4 3 1 4 2 10/100 Ethernet 3 4 Console 10/100 Ethernet Link TX/RX Off On 1 2 3 4 Config Link TX/RX CPU Earth Ground Terminal DS1 -48 |RTN| Off 0 On 1 Off 0 On 1 -48 |RTN| -48 |RTN| -48 |RTN| 10 © Copyright 2001 Quintum Technologies Inc.
Chapter 2: Hardware Components Chassis - CMS960 (8 Slot) The chassis is a 19” rack-mountable unit which houses all WAN cards, System Controller/CPU cards, DSP cards, and power supplies. See the following sections for unit front and unit back details; both the AC version and DC versions are illustrated and explained. The slots are 1-8; the bottom slot being slot number 1. Front (with AC power) NOTE: For illustration purposes, Figure 2-5 shows the unit with 4 DS1 cards and the CPU card.
Chapter 2: Hardware Components Rear (with AC power) NOTE: For illustration purposes, Figure 2-6 is shown with 4 DS1 cards and the CPU card.
Chapter 2: Hardware Components Front (with DC Power) NOTE: For illustration purposes, Figure 2-7 shows the unit with 4 DS1 cards and the CPU card. Figure 2-7 Tenor CMS960 Front View - DC unit 1 Alarm CPU DSP PCI Status CPU Alarm Bank 2 10/100 Ethernet Link 1 10/100 Ethernet Link 2 10/100 Ethernet Link TX/RX QUINTUM 10/100 Ethernet QUINTUM Link QUINTUM TM TEC H N O LOG IES, IN C . TM QUINTUM Span Status TECHNOL OGIES, INC.
Chapter 2: Hardware Components Rear (with DC power) “CAUTION: This equipment is designed to permit the connection of the earthed conductor of the d.c. supply circuit to the earthing conductor at the equipment. See installation instructions.
Chapter 2: Hardware Components Chassis- CMS240 (2 slot) The 2 slot chassis is a 19” rack-mountable unit which houses all WAN cards, System Controller/CPU cards, DSP cards, and a power supply. See the following sections for unit front and unit back details; both the AC version and DC versions are illustrated and explained. There are two slots, the bottom slot is slot number 1 and contains the CPU card.
Chapter 2: Hardware Components Rear View (with AC power) Figure 2-10 Tenor CMS240 Rear View - AC unit Fuse Strain Relief Mount Link TX/RX 8 5 7 6 1 2 1 2 2 3 4 3 4 Console 1 2 3 4 10/100 Ethernet On Power Inlet 1 2 3 5 6 7 8 Off Config CPU 0 4 TX/RX TX/RX 10/100 Ethernet Link Link DS1 1 Wrist Strap Ground Socket Supplementary Earth Ground Card Slots On/Off Power Switch 2-12 • Strain Relief Mount.
Chapter 2: Hardware Components Front view (with DC power) Figure 2-11 Tenor CMS240 Front View - DC unit 1 1 Alarm CPU DSP Link 2 Status CPU Alarm PCI Status 2 Reset Power Alarm 2 D.C. Power Supply TM 5 PCI Bank TX/RX 10/100 Ethernet TX/RX TECHNOLOGIES, INC. Link 7 8 6 QUINTUM TM TEC H N OLOGIES, IN C . TM 1 2 3 4 TECHNOL OGIES, INC.
Chapter 2: Hardware Components Rear View (with DC power) “CAUTION: This equipment is designed to permit the connection of the earthed conductor of the d.c. supply circuit to the earthing conductor at the equipment. See installation instructions.
Chapter 2: Hardware Components System Controller Card (Available for CMS P1.5.x ) The System Controller card is a single slot Compact PCI (Peripheral Component Interconnect) card which provides the central management functionality for the Tenor CMS unit. The controller card is the call routing engine for the system and coordinates all activity within the chassis, including system resources management/ monitoring.
Chapter 2: Hardware Components Figure 2-14 10/100 Ethernet Port Pin order Table 2-2 Input/Output Signals for 10/100 Ethernet Port Pin # 2-16 Signal Definition Color 1 TX + Transmit Data White w/orange 2 TX - Transmit Data Orange 3 RX + Receive Data White w/green 4 RSVD Reserved Blue 5 RSVD Reserved White w/blue 6 RX - Receive Data Green 7 RSVD Reserved White w/Brown 8 RSVD Reserved Brown P/N 480-0005-00-15
Chapter 2: Hardware Components Console port. This RS-232 connector is used for connection to a PC’s serial port via DB-9 null modem cable at 38400 BPS 8N1, and no flow control. The input/output signals are listed in Table 2-3.
Chapter 2: Hardware Components CPU Card (Available for CMS P2.x.x) The CPU card is a single slot Compact PCI (Peripheral Component Interconnect) controller card which provides the central management functionality for the Tenor CMS unit. The controller card is the call routing engine for the system and coordinates all activity within the chassis, including system resource management/ monitoring.
Chapter 2: Hardware Components Front View Figure 2-16 CPU Card (Front) Card Activity LEDs Alarm Status CPU PCI Port Reset Reset TM QUINTUM TM TECHNOLOGIES, INC. Ethernet LEDs Link TX/RX 1 2 3 4 10/100 Ethernet Hot Swap LED CPU Hot Swap Card Activity LEDs. LEDs provide a high level indication of the CPU card activity. Basic definitions follow. See Chapter 8: Diagnostics/Maintenance for a detailed description and troubleshooting purposes. • Alarm. Indicates an alarm has been generated.
Chapter 2: Hardware Components Hot Swap. For future use. Rear View Figure 2-17 CPU Card (Rear) Link LEDs Link TX/RX 1 2 3 4 1 10/100 Ethernet ports 2 3 4 10/100 Ethernet Console Port Console Off Config Switch (Quintum Use Only) On 1 2 3 4 Config CPU Link LEDs. The CPU card contains four Link and TX/RX Status LEDs, viewable from the rear of the chassis, to provide a high level indication of the system operational mode and chassis activity. 10/100 Base-T Ethernet port.
Chapter 2: Hardware Components Table 2-4 Input/Output 10/100 Ethernet port Pin # Signal Definition Color 1 TX + Transmit Data White w/orange 2 TX - Transmit Data Orange 3 RX + Receive Data White w/green 4 RSVD Reserved Blue 5 RSVD Reserved White w/blue 6 RX - Receive Data Green 7 RSVD Reserved White w/Brown 8 RSVD Reserved Brown Console port. This RS-232 connector is used for connection to a PC’s serial port via DB-9 serial cable at 38400 BPS 8N1, without flow control.
Chapter 2: Hardware Components WAN Cards WAN cards are boards inserted in the chassis’ front slots to provide all intelligent processing for accessing the network via T1 or E1 lines. There are three types of WAN cards: DS1, T1 and E1. When a WAN card is inserted in a slot, it connects to an associated Rear Transition Module (RTM) in the rear of chassis.
Chapter 2: Hardware Components Figure 2-20 DS1 Card Status LEDs DSP LEDs 1 Alarm CPU Ethernet LEDs N/A Status 2 3 PCI 1 RJ-48 Input/Output ports for T1/E1 connection 2 DSP Bank 4 1 2 Link TX/RX 10/100 Ethernet 1 2 3 4 TM QUINTUM TECHNOLOGIES, INC. Span Status LEDs Span Status 1 5 2 6 3 7 4 8 10/100 Ethernet Link TX/RX Ethernet Ports/Ethernet LEDs N/A TM Hot Swap LED Link TX/RX DS1 Hot Swap DS1 Front View Rear View Status LEDs • Alarm.
Chapter 2: Hardware Components Span Status LEDs. The DS1 card contains eight Span Status LEDs, viewable from the front of the chassis, to provide a high level indication of the traffic status between the T1/E1 lines (also available on the rear of the chassis) and the network equipment (i.e., PBX or PSTN). Each LED relates to one line on the rear of the DS1 card. • Off. SPAN is not connected. See Chapter 8: Diagnostics/Maintenance for a detailed description and troubleshooting techniques. • Green.
Chapter 2: Hardware Components T1 WAN Card Each T1 card (see Figure 2-22) provides eight T1 span lines, a maximum of four cards (32 T1 spans or 768 DS0 voice channels) are supported in the system. Each T1 card provides eight RJ-48 jacks on the rear of the card for connections to a line side (PBX) via upstream T1 lines or to the trunk side (PSTN) via downstream T1 lines. Each T1 line provides 24 channels.
Chapter 2: Hardware Components If a connected Span LED line is unlit, see Chapter 8: Diagnostics/Maintenance for a detailed description and troubleshooting techniques. Hot Swap. A lit blue light indicates that the T1 WAN card is not in service. Diag Port. This port is for internal Quintum use only. RJ-48 Input/Output Ports. The eight RJ-48 connectors on the rear of the T1 card (the transition module) are used to provide network access; they route signals between the T1 and a piece of network equipment (i.
Chapter 2: Hardware Components E1 WAN Card Each E1 card (see Figure 2-24) provides eight E1 span lines, a maximum of four cards (32 T1 spans or 960 DS0 voice channels) are supported in the system. Each E1 card (see Figure 2-24) provides eight RJ-48 jacks on the rear of the card for connections to a line side (PBX) or other customer equipment via upstream E1 lines, or to the trunk side (PSTN) via downstream E1 lines. Each E1 line provides 30 B channels and 1 D signaling channel.
Chapter 2: Hardware Components relates to one line on the rear of the E1 WAN card. For example, Span Status 1 indicates the operational activity of port 1 on the rear of the E1 WAN card. If all LEDs are lit, the lines are operating properly. Hot Swap LED. A lit blue light indicates that the E1 WAN card is not in service. Diag Port. This port is for internal Quintum use only. RJ-48 Input/Output Ports.
Chapter 2: Hardware Components DSP Resource Card The DSP (Digital Signal Processor) card is a signal processing resource card; it provides the required signal processing functions to implement VoIP. The DSP card compresses voice data and generates voice packets using PacketSaver, Quintum’s exclusive multiplexing technology. For the CMS (14 slot), the chassis supports up to eight DSP cards; the DSP card can occupy any slot except the CPU/System Controller slot.
Chapter 2: Hardware Components DSP Status LEDs. LEDs provide a high level indication of the DSP card activity. See Chapter 8: Diagnostics/Maintenance for a detailed description for troubleshooting purposes. There are eight status LEDs on the card: • DSP Bank 1: Lights for any DSP card activity on that bank. DSP Bank 1a: Lights when DSP card activity is more than 50%. • DSP Bank 2: Lights for any DSP card activity on that bank. DSP Bank 2a: Lights when DSP card activity is more than 50%.
Chapter 2: Hardware Components Cables The cables listed in Table 2-10 are required to connect a Tenor CMS to various interfaces. Contact Quintum for ordering information, if necessary. Table 2-10 Cables Supported Cable Usage RJ-48 to RJ-48 Crossover Cable (this cable is red if provided by Quintum) All units T1/E1 connection to Line Side (PBX) interface. RJ-48 to RJ-48 Straight Through cable (this cable is green if provided by Quintum) All units T1/E1 connection to Trunk Side (PSTN) interface.
Chapter 2: Hardware Components RJ-45 Ethernet Cable (10/100)) An RJ-45 (10/100BaseT) straight through cable is used to connect Tenor CMS to an Ethernet LAN. Cable pinouts are listed in Table 2-11. Color specifications are applicable to the RJ-45 cable provided.
Chapter 2: Hardware Components RJ-48 Cables RJ-48 cable connector pinouts are given in this section to help you identify the proper connector to accommodate your specific networking requirements. The RJ-48 (ISO 8877) connector is the EIA/TIA standard for Unshielded Twisted Pair (UTP) cable; the wiring color codes are UTP standard coloring. The pin order is shown in Figure 2-29.
Chapter 2: Hardware Components RJ-48 to RJ-48 Crossover Cable (T1/E1/DS1 WAN to Line Side) An RJ-48 (T1/E1) crossover cable is used to connect Tenor CMS T1, E1 or DS1 WAN card to the Line Side (PBX). Cable pinouts are provided below. If this cable is provided by Quintum, the color is red. The color specifications are applicable to the RJ-48 crossover cable provided.
Chapter 2: Hardware Components DB-9 to DB-9 Null Modem Cable (for System Controller card) The Null Modem 9-pin cable with a DB-9 male connector (with RS-232 interface) is used to connect the Tenor CMS to your PC’s asynchronous serial port. The pin order for DB-9 male and female connectors are shown in Figure 2-32 and Figure 2-33.
Chapter 2: Hardware Components DB-9 Serial RS-232 Cable (for CPU card) The Serial RS-232 9-pin cable with a DB-9 male connector (with RS-232 interface) is used to connect the Tenor CMS to your PC’s asynchronous serial port. The pin order for DB-9 male and female connectors are shown in Figure 2-35 and Figure 2-36.
Chapter 2: Hardware Components Power Supplies CMS (14 slot) The Tenor CMS slotted system has two independent load-sharing power supplies. The power supplies support 110-240 VAC, 50-60 Hz power (for AC units) and -42 to -60 VDC (for DC units) and are inserted to the far right of the unit in the green card guides (when viewed from the front of the chassis). If one of the power supplies is removed or becomes inoperable, the system will derive its power from the remaining power supply.
Chapter 2: Hardware Components CMS960 (8 slot) The Tenor CMS960 slotted system has three independent load-sharing power supplies. Two power supplies are required to run the system, the third is optional, but when used will guarantee redundancy. The power supplies support 110-240 V~ 50/60 Hz power (for AC units) and -40 to -60 VDC (for DC units) and are inserted to the far right of the unit in the green card guides (when viewed from the front of the chassis).
Chapter 2: Hardware Components CMS240 (2 slot) The Tenor CMS240 unit includes one power supply, it supports 110-240 V~ 50/60 Hz power (for AC units) and -40 to -60 VDC (for DC units). For information about removing and replacing power supplies, see Chapter 8: Diagnostics/Maintenance. With AC Power Power LED. LED indicates whether the power supply is functioning correctly. There are two colors for the LED: red and green.
Chapter 3: Installation This chapter gives you installation instructions, as well as how to position the chassis successfully within your network.
Chapter 3: Installation Installation Before you begin the actual installation, review the pre-installation guidelines which follow and inspect the package contents. Pre-Installation Guidelines • Always use an anti-static wrist strap when handling cards. • Only trained service technicians should remove the chassis cards. Inside parts have hazardous voltages and are extremely sensitive to static. • Do not connect equipment in wet conditions and keep away from dusty areas.
Chapter 3: Installation Required Materials NOTE: Be certain to install all four screws provided or four screws of appropriate type as specified by the rack manufacturer.
Chapter 3: Installation Figure 3-1 Rack Installation Rack Mounting Holes TM Status Alarm Status CPU PCI CPU PC I D SP 2 Bank Alarm Tenor CMS 1 1 2 Link TX/RX 10/10 0 Ethe rnet QUINTUM QUINTUM TECHNOLOGIES, INC. TECHNOLOGIES, INC. Reset TM QUINTUMTM Q UINTUM TECHNOLOGIES, TECHNOLOGIES, INC. Span Status INC. Link TX/R X 1 5 2 6 3 7 4 8 1 2 TM TM 3 4 TM DS1 Hot Swap 10 /1 00 Etherne t CPU Hot Swap Fault Reset +3.
Chapter 3: Installation Connection Introduction The following steps are required to fully connect the Tenor CMS: • Connect to Trunk Interface - PSTN and/or to Line Side Interface - PBX • Connect to Ethernet LAN • Connect PC serial Com port Connect to Trunk Interface - PSTN NOTE: For illustration purposes, the CMS (14 slot) DC unit with CPU card is shown.
Chapter 3: Installation Connect to Line Interface - PBX The instructions which follow tell you how to connect a red RJ-48 cable between the PBX and the TI/E1/DS1 card. See Chapter 2: Hardware Components for a list -of RJ-48 cable pinouts you can use to make a custom cable. NOTE: For illustration purposes, the DC unit is shown with a DS1 card.
Chapter 3: Installation Connect to Ethernet LAN (with System Controller Card) You can use these instructions for general connection purposes only. Your Ethernet hub/switch manufacturers documentation should provide specific instructions for connection to another device, such as the Tenor CMS. NOTE: For illustration purposes, the unit is shown with a CMS (14 slot) with AC power.
Chapter 3: Installation Connect to Ethernet LAN (with CPU Card) You can use these instructions for general connection purposes only. The Ethernet hub/switch manufacturer documentation should provide specific instructions for connection to another device, such as Tenor CMS. One Ethernet port is enabled; the other three ports are not used. NOTE: For illustrations purposes, the unit is shown with CMS240 (2 slot) with AC power.
Chapter 3: Installation Connect to PC Console (with System Controller) You will need to connect the Tenor CMS chassis to your workstation’s serial port via RS-232 connection. (This connection will be used when you assign an IP address to the chassis. The instructions below assume you are connecting to a PC).
Chapter 3: Installation Connect to PC Console (with CPU) You will need to connect the Tenor CMS chassis to your PC’s serial port via RS-232 connection. (This connection will be used when you assign an IP address to the chassis. For the instructions below, it is assumed you are connecting to a PC.) NOTE: For illustration purposes, the CMS240 (2 slot) AC unit is shown.
Chapter 3: Installation Connect Power - CMS (14 slot), DC only) Power Requirements Power requirements for connecting the DC power to the Tenor CMS are as follows: • Voltage range -42V to -60V DC • Maximum current: 20 Amps • Customer must provide upstream short circuit (over current) protection for each DC power feed in case of accidental wire crossing or reversed polarity connection.
Chapter 3: Installation Figure 3-9 Strip away wire DC Power Wire Strip Length 10 - 14 AWG 0.25" (7.0mm) 3. Insert the wire into the connector in the position shown in Figure 3-10. Figure 3-10 Connector position 4. Secure by tightening the clamping screw with a straight blade screwdriver of size 0.023x 0.137 (0.6 x 3.5mm). Screws must be torqued between a minimum of 4.4 lbs in (0.5 Nm) and a maximum of 5.3 lbs in (0.6 Nm). WARNING: Do not over torque the screws. 5.
Chapter 3: Installation 8. Secure the strain relief around each set of wires and insert them into a convenient hole in the lower edge of the chassis. It is recommended that you secure the wires with tie wraps every 12 inches from the strain relief to the DC source so as not to disturb the field wiring. 9. Close the on-site (over-current) protection device to supply power to the inlet(s) of the Tenor CMS. The chassis power connections are now complete.
Chapter 3: Installation Connect Power - CMS960 (8 slot) and CMS240 (2 slot), DC only Power Requirements Power requirements for connecting the DC power to the Tenor CMS960 (8 slot) and Tenor CMS240 (2 slot) are as follows: • Voltage range -40V to -60V DC • Maximum current: 6 Amps (CMS240), 16 Amps (CMS960) • You must provide short circuit (over current) protection in case of accidental wire crossing or reversed polarity connection.
Chapter 3: Installation The circuit breaker has a dual colored rocker. Pushing down on the left side of the breaker (ON/1) will close the contacts and expose a red indicator that shows the user that the contacts are made (closed). To open the contacts, push down on the right side (Off/O). 1. Check to ensure the source of the DC feeds to the Tenor CMS are turned off and the circuit breakers are in the off position prior to making or removing any power wire connections. 2.
Chapter 3: Installation Install Power Cord Strain Relief (AC only) NOTE: Instructions for using the Power Cord Strain Relief for DC power are included in the previous two sections. The Strain Relief Mount enables you to connect the power cord strain relief to the unit. A power cord strain relief is a plastic device designed to avoid accidental power down of the Tenor CMS (i.e., if the power cord is accidentally pulled, the strain relief will relieve pressure put on the cord.
Chapter 3: Installation Power up the System (for AC unit) Once you have all cables connected properly, you are ready to turn on the system as follows: 1. Verify that the on/off switch is in the off position. 2. Plug in the power cord to a grounded AC outlet. 3. You may also provide ground using the supplementary Earth Ground post (see Prevent Electrostatic Discharge Damage). 4.
Chapter 3: Installation Prevent Electrostatic Discharge Damage Providing ground to the system prevents Electrostatic Discharge (ESD) to the chassis and cards. ESD damage occurs as a result of improperly handled electronic components. Although the chassis is metal and provides shielding to protect the boards from ESD, it is important than an antistatic ESD wrist strap be worn when handling the interface cards, power supplies, or any other Tenor CMS equipment.
Chapter 3: Installation Assign IP Address Before you can configure Tenor CMS, you need to assign a valid IP address. An IP address is a 32 bit (up to 12 numeric characters) address used to identify each network device in the TCP/IP network. If the chassis does not have an IP address, data will not be able to be sent to or from the chassis. Assign IP address as follows: 1. Click on Start> Programs> Accessories> Communications> HyperTerminal> Run. The HyperTerminal window will be displayed. 2.
Chapter 3: Installation 14. Enter a password. The default password is admin. To change this password later, see Chapter 4: Getting Started with Command Line Interface (CLI). Questions about the chassis will scroll on the screen. 15. You will be asked to configure an Ethernet port. Enter Y to configure the Ethernet port. NOTE: If you are unsure of the following values, contact your network administrator. 16. For IP address, enter the IP address for the Tenor CMS chassis. 17.
Chapter 3: Installation Install Software Upgrade via CMS Software Update Utility The CMS Software Upgrade Utility enables you to upgrade software and perform backup and restore procedures. Both of these options are detailed below. There are two ways you can upgrade your software: from disk or from the network. Both options are available via CMS Software Update Utility. Use the following instructions to install a software upgrade to a CMS unit. Ensure you have the CD that was shipped with your unit.
Chapter 3: Installation Figure 3-20 Main Backup Screen 5. Enter the Tenor CMS IP Address for the IP address of the unit where the file that you would like to backup is located. 6. Enter your User ID. 7. Enter the password. 8. Click Backup to continue. The backup procedure will begin. When completed, a message will display to tell you where the backup files have been located (i.e., c:\Tenor_CMS\Backup_09-15-2002).
Chapter 3: Installation Upgrade via Network NOTE: To upgrade via Network you must have a User ID and password assigned by Quintum for the specific release in which you are upgrading. 1. Click on Update (from Update from Network). A message will appear, asking you to first backup the current files. (If you choose not to backup, the Quintum Logon Authentication window will be displayed. Go to step 3.) 2. Click Yes to backup.
Chapter 3: Installation Figure 3-22 Main Backup Screen 3. Enter the IP Address for the Tenor CMS to be restored. 4. Enter your User ID. 5. Enter the password. 6. Click Backup to continue. The backup procedure will begin. When completed, a message will display to tell you where the backup files have been located (i.e., c:\Tenor_CMS\Backup_09-15-2002). Restore previous versions 1. Access the Quintum Tenor CMS Upgrade Utility main window. 2. Click on Restore.
Chapter 4: Getting Started with Command Line Interface (CLI) This chapter tells you to how use access the CLI and understand the CLI modes.
Chapter 4: Getting Started with Command Line Interface (CLI) What is the Command Line Interface? The Command Line Interface (CLI) is a Telnet based (also accessible via serial port) list of menu options which enable you to configure and monitor any Tenor CMS unit; you can configure features and capabilities such as numbering plans, channel usage per slot, border element, signaling type, and routing information. In addition, you are also able to monitor system alarms and run diagnostic procedures.
Chapter 4: Getting Started with Command Line Interface Monitor. The Monitor mode provides a set of utilities to monitor the network and all system components, including chassis software components. In the Monitor mode, you are able to view alarms generated within the system, as well as view the call status. Navigation There are several options for navigating through the system.
Chapter 4: Getting Started with Command Line Interface (CLI) CLI Menu Tree The Menu tree is a tree diagram of CLI menu items (otherwise known as CLI options). See Menu Tree - Basic View for a look at the menu tree for doing high level configuration; this diagram illustrates the basic configuration options. See CLI Menu Tree - Expanded View for a complete list of all CLI options.
Chapter 4: Getting Started with Command Line Interface (CLI) CLI Menu Tree - Expanded View The following CLI menu tree includes all menu options available at each level. An asterisk next to an entry indicates that you are able to configure attributes, but you are unable to create other entries for that option. See What is the Command Line Interface? for more information. When executing commands, CLI option names can be shortened to include only the capitalized letters in the full name.
Chapter 4: Getting Started with Command Line Interface VoIPNetwork - SIte-1 - MasterChassis - SL 1 - Device - DigitalINterface (cont.
Chapter 4: Getting Started with Command Line Interface (CLI) VoIPNetwork - DoMain - ZoNe - GateWay - CASSignalingGroup (cont.
Chapter 4: Getting Started with Command Line Interface (CLI) VoIPNetwork - DoMain - ZoNe - GateWay - FaxProfile* - FaxMaxRate - FaxNominalDelay - FaxInactivityTimeOut - FaxRelay - IPRoutingGroup - TrunkIDDelivery - TrunkIDDeliveryFormat - VADEnable - IdleNoiseLevel - RxGain - TxGain - DigitRelay - PacketSaverEnabled - MaxIncomingCallsAllowed - EnableExternalRouting - MaxOutgoingCallsAllowed - MaxTalkTime - CodecProfileAttached - IPDialPlanAttached - ToneProfile - name - DiscToneFreq1 - DiscToneFreq2 - Disc
Chapter 4: Getting Started with Command Line Interface Access CLI You can access the CLI through a telnet session, a terminal-like access to any Tenor CMS unit. If your PC is directly connected to the Tenor CMS unit, you can configure the unit directly using the serial port via HyperTerminal. Both methods are described below.
Chapter 4: Getting Started with Command Line Interface (CLI) 4. Click on Hypertrm. 5. Enter a connection description (i.e., name for each unit such as Tenor CMS 1). 6. Click Ok. 7. Choose a connection port (on your PC) from the Connect Using drop down list box (i.e., Direct to Com 1). Click Ok. The Com 1 properties window will be displayed. 8. From the Bit Per Second drop down list box, choose 38400. 9. From the Data Bits drop down list box, choose 8. 10. From the Parity drop down list box, choose None.
Chapter 4: Getting Started with Command Line Interface Move around within CLI Once you are connected to the Command Line Interface, you can configure the system, as well as perform diagnostics and monitor system information. To move from one menu tree to another, type the name of the menu item to which you want to go. Move between modes To move from one mode to another, type the desired command at any time. Use the following table as reference.
Chapter 4: Getting Started with Command Line Interface (CLI) Execute commands There are two different command structures within CLI: mode-specific and global commands. Both are described below. When you execute commands, some CLI options can be shortened to include only the letters that are capitalized in the full option name. For example, you can type CASSignalingGroup 1 or CASSG 1 to reach CASSignalingGroup 1. See CLI Menu Tree - Expanded View for a complete list of CLI option names.
Chapter 4: Getting Started with Command Line Interface Example show -o slot. Displays all slots in system. show -o ChannelGroup. Displays all channel groups in the system. Surf The surf command (via < and > keys) enables you to move from one object to another through the CLI menu tree. To use these commands, type < (go back to previous level) or > (to go forward to next level). Previous The previous command (via ctrl-p and ctrl-n commands) accesses previously entered commands.
Chapter 4: Getting Started with Command Line Interface (CLI) Configuration Mode The Configuration mode enables you to configure attributes in the system. There are two command types available when using the Configuration mode: menu-specific and global. Menu-specific commands Menu-specific commands are those commands associated only with the option in which you are configuring. Detailed information about menu-specific commands is available by typing help from the desired menu level.
Chapter 4: Getting Started with Command Line Interface config-IPDialPlan-1# set mytechprefix [5] 789. Assigns the 5th element of MyTechPrefix (part of IPDialPlan) to 789. Remove an attribute as follows: config-DialPlan-1# set internationalprefix [2]. Erases 2nd element of InternationalPrefix (part of Dial Plan option) and sets it to the default value. config-IPDialPlan-1# set mytechprefix [5]. Assigns the 5th element of MyTechPrefix (part of IPDialPlan) to the default entry.
Chapter 4: Getting Started with Command Line Interface (CLI) Add The add command enables you to add attributes to options that are contained in tables, including AutoSwitch Numbers, Bypass Numbers, Hopoff Numbers, Hunt LDN, Endpoint Address, Alias Address, and Channel, etc. To add the attribute for a specific menu option, you must first have that menu option selected. To use the add command, type add followed by the specific information you want to add. See below.
Chapter 4: Getting Started with Command Line Interface config-EndpointAddressDirectory-1# remove 4. Remove EndpointAddress index 4 from the selected EndpointAddressDir. config-StaticRoute-1# remove 2. Removes AliasAddresses 1234 in the selected StaticRoute. Delete The delete command will delete an entry for a CLI option in the system. To use delete, type delete or del followed by the name of an option. Example: config-CASSignalingGroup-1# delete CASSignalingGroup 2.
Chapter 4: Getting Started with Command Line Interface (CLI) Discard The discard command discards changes in the configuration. Type discard from any prompt in the Configuration mode and all changes will be discarded. NOTE: Changes from other telnet sessions will also be discarded, if any. After the discard, the prompt will change from “*” (indicating changes) to “#” (indicating no changes). SetFactory The setfactory command sets the configuration to factory default (except EthernetInterface).
Chapter 4: Getting Started with Command Line Interface Maintenance mode The Maintenance mode enables you to perform maintenance procedures on the unit. To execute any of the commands which follow, you must be in Maintenance mode. See Move around within CLI, earlier in this chapter. Password The password command enables you to change the password for the current user. The password command is available only under the Maintenance mode. Use the password command as follows: 1.
Chapter 4: Getting Started with Command Line Interface (CLI) Monitor mode The Monitor mode enables you to perform status procedures on the unit. It monitors the network and all system components including: chassis, software components, alarms and CDR. To execute any of the commands which follow, you must be in monitor mode. See Move around within CLI, earlier in this chapter. Alarm The alarm command enables you to view an alarm history or active alarms.
Chapter 4: Getting Started with Command Line Interface Diagnostic Mode The Diagnostic mode enables to perform diagnostic and test procedures on the unit. To execute any of the commands which follow, you must be in diagnostic mode. To access the Diagnostic mode, see Move around within CLI, earlier in this chapter. Ping Ping enables you to ping an IP address. To use ping, type ping followed by a specific option (-n, -l, -w, -i) and the applicable IP address. See below. Example ping 123.23.42.4.
Chapter 4: Getting Started with Command Line Interface (CLI) Configure Common CLI Options When you use the Command Line Interface (CLI) for call handling, some of the most essential CLI options are used to regulate system wide features. In addition, they are used to set common network application parameters and establish to set common network application parameters and establish the Tenor CMS as a network entity.
Chapter 4: Getting Started with Command Line Interface Gateway The Gateway converts circuit switched calls to VoIP calls. The Gateway options setting below is shown as example of how the gateway’s gatekeeper is set to the IP address of the CMS. As a result, the CMS will work as a Gateway and a Gatekeeper. Example config-H323SignalingGroup-1* set GateKeeperIPAddr xxx.yyy.zzz.aaa Border Element The Border Element provides access into or out of an administrative domain.
Chapter 4: Getting Started with Command Line Interface (CLI) The Digital Interface enables you to set interface line parameters for the connection between the Tenor CMS and the line side (i.e, PBX) and trunk side (i.e., PSTN) circuits, such as framing, line code, etc. If a show is used from a T1 or E1 device for example, 8 digital interfaces may be seen.
Chapter 5: Working with SNMP This chapter tells you how to use and manage Tenor CMS’s Simple Network Management Protocol (SNMP) feature, which is managed via Hewlett® Packard’s HP Openview Network Node Manager. Specifically, this chapter tells you how HP OpenView auto-discovers a Tenor CMS unit, as well as generate SNMP traps for existing alarm messages.
Chapter 5: Working with SNMP What is SNMP? Simple Network Management Protocol (SNMP) is the standard protocol used to exchange network management information. SNMP management requires two primary elements: a network manager and an SNMP agent. A network manager is the software running on a workstation through which the network administrator monitors and controls the different hardware and software systems that comprise a network.
Chapter 5: Working with SNMP Installation Requirements You will need to install and run HP Openview NMS 6.0 in order to recognize the Tenor CMS as an SNMP agent. Below are basic hardware and software requirements you will need to install HP Openview. See your HP Openview documentation for detailed information and installation instructions.
Chapter 5: Working with SNMP Installation There are two steps you need to accomplish before HP Openview can interact with a Tenor CMS unit as an SNMP agent. • Download and install HP Openview configuration files specific for Tenor CMS • Configure the IP address of the network manager in the Tenor CMS Download and install SNMP Related Files For HP Openview (network manager) to view and manage the Tenor CMS as an SNMP agent, you must first download and install files from the www.quintum.
Chapter 5: Working with SNMP • These lines are added to the file HPOVRoot\conf\oid_to_sym: 1.3.6.1.4.1.6618.1.1.1:Connector:QDVOIP # QUINTUM Digital Tenor 1.3.6.1.4.1.6618.1.1.2:Connector:QAVOIP # QUINTUM Analog Tenor 1.3.6.1.4.1.6618.1.1.10:Connection:QCVOIP # QUINTUM Chassis Tenor • These lines are added to the file HPOVRoot\conf\oid_to_type: 1.3.6.1.4.1.6618.1.1.1:Quintum:Epilogue:H # Quintum-Digital Tenor 1.3.6.1.4.1.6618.1.1.2:Quintum:Epilogue:H # Quintum-Analog Tenor 1.3.6.1.4.1.6618.1.1.
Chapter 5: Working with SNMP EDESC • The quintum.exe file is added to the HPOVRoot\bin directory. • These files are added to the HPOVRoot\bitmaps\C directory: Tenor_chassis.ico Tenor_A.ico Tenor_D.ico • The quintum.fields file is added to the HPOVRoot\fields\C directory, and is installed and verified using the "OVW -fields" command. • The quintum.reg file is added to the HPOVRoot\registration\C directory.
Chapter 5: Working with SNMP 2. Type telnet in the Open box and click on Ok. 3. Click Connect> Remote System. 4. In the Host Name window, enter the IP address of the unit from which you would like to view alarms. 5. In the port window, choose telnet (port 23 is the default port for a telnet session). 6. From the TermType drop down list, select vt100. 7. Click Connect. A telnet session will be displayed. (To exit a telnet session at any time, type exit at the prompt.) 8.
Chapter 5: Working with SNMP Working with SNMP View traps You can view the traps HP Openview received from the Tenor CMS unit as follows: NOTE: Ensure HP Openview is running. 1. From the HP Openview map where the Tenor CMS units appear, right-click on the Tenor CMS icon for which you want to view traps and select Alarms. 2. From the Alarm Categories window, click on All Alarms. All traps (alarm messages) will be listed in the order of which they occurred.
Chapter 5: Working with SNMP 2. Configure the unit. OR Launch CLI by double-clicking as follows: Launch Tenor CMS CLI by double-clicking the icon as follows: 1. From the HP Openview desktop, double-click on the desired Tenor CMS unit icon and select Quintum CMS. The CLI will launch with the IP address of the unit associated with that icon (the correct IP address will appear in the URL). 2. Configure the unit as defined in Chapter 4: Getting Started with Command Line Interface (CLI).
Chapter 6: Call Detail Recording This chapter tells you how to display and understand the Call Detail Recording (CDR) feature. Examples are included later.
Chapter 6: Call Detail Recording Overview A Call Detail Record (CDR) is a string of data which contains call information such as call date and time, call length, calling party, and called party. Through the Call Detail Recording (CDR) feature, the Tenor CMS unit is able to generate a CDR at the completion of each call. CDRs are collected from multiple Tenor CMS units simultaneously and continuously. A CDR file can be created each day to collect CDRs from each Tenor CMS that connects to the server.
Chapter 6: Call Detail Recording Establish connection between Tenor CMS and CDR Server In order to capture CDRs, a connection between the Tenor CMS unit and the CDR server must be established. A Tenor CMS can be configure to connect up to four CDR servers via port 9002, 9003, 9004, and 9005. Based on configuration, the Tenor CMS unit can either establish a TCP/IP session with one or both of these CDR servers. A flow diagram (Figure 6-1) illustrates the general transfer of information.
Chapter 6: Call Detail Recording Configure Tenor CMS for connection to CDR server NOTE: The CDR Server software is a Windows-based .exe file available on the CD you received with your system; this software is not supported by Quintum. The instructions below are performed via Command Line Interface (CLI). See the Command Line Interface (CLI) user guide for specific information. 1. Through CLI, access the Configuration prompt. 2.
Chapter 6: Call Detail Recording Tenor CMS Establishes Connection with CDR Server To capture CDR reports via CDR server (i.e., a PC or workstation you use to capture CDR data) you must first configure the IP address and port number of the CDR server in the Tenor CMS unit. Once these are configured, the Tenor CMS unit will be able to establish a TCP/IP session with the server on its own. CDR Server Establishes Connection with Tenor CMS If no IP address/port number is configured.
Chapter 6: Call Detail Recording CDR Output The following is an example of a CDR output. Each field in a CDR string is separated by a comma (any blank fields are designated by a comma). See below for field definitions.
Chapter 6: Call Detail Recording Called #: The number called. This will be in international format except for a pass-through call going from PBX to PSTN or call going from PSTN to PBX. Duration: Call duration. This value is in seconds, the value will be 0 if never connected. Call Initiation Time: The date and time the call initiated. The time will be the local time configured on the Tenor CMS unit.
Chapter 6: Call Detail Recording Remote IP Address: IP address for the remote destination Tenor CMS. This will be generated only if the call is VoIP; if the call is circuit based, this field will be blank. The entry will be in the following format: xxx.xxx.xxx.xxx. Origination Trunk ID: Identifies the origination trunk ID of the line that initiated the call. This field will be blank if no trunk ID is configured. The trunk ID is often configured with an account code. Call Type: The type of call.
Chapter 6: Call Detail Recording Sample Record for Extended CMS CDR Format 3, 4, 103, 104: Record 1 Sample: (includes fields for formats 3 and 103) 1,17325551212,15,20000207062812,21060207062815,2000020706283030,16,208.226.140.57,192.168.1 0.
Chapter 6: Call Detail Recording Cause Code Definitions 16 Normal Call Clearing. The cause indicates that the call is being cleared because one of the users has requested that the call be cleared. 17 User Busy. The called system acknowledges the connection request but is unable to accept the call because all B channels are in use. 18 No User Responding.
Chapter 6: Call Detail Recording Outgoing Slot: If the call is outgoing, this field identifies the slot the call is going out on. Valid entry: 1-13. This field will be empty if the call is an outgoing VoIP call. Outgoing Device. If the call is outgoing, this field identifies the Device the call is going out on. This field is fixed at 2. Outgoing Digital Interface. If the call is outgoing, this field identifies which Digital Interface the call is going out on. Valid entry: 1-8.
Chapter 7: System Alarms This chapter tells you how to use the Alarm Manager to view and understand alarms generated by the system.
Chapter 7: System Alarms Monitor Alarms Alarms are brief text messages that appear on your workstation when the Tenor CMS unit encounters a problem, such as a failed interface, disconnected call, etc. You can reach the Alarm Manager via Command Line Interface (CLI) alarm monitoring system. How to Read Alarms The Alarm Manager reports alarms according to criteria such as the alarm’s severity level, line number the alarm occurred on, channel number, etc.
Chapter 7: System Alarms Field Definition Valid Entry Device # Defines which device in a slot the alarm occurred on. Device 1 through 16. Line # Specifies which line the alarm occurred on. Line 1 through 8. Channel # Specifies which channel the alarm occurred on. Channels 1-24 (for T1) or 1-31 (for E1). Date/Time Date/time the event occurred on. Day of week: name of day. Month: Jan, Feb, March, etc. Day of month: 1 or 2 digits. Time: 6 digits (hour minutes seconds based on a 24-hour clock).
Chapter 7: System Alarms Valid Alarms The following is a list of all alarm descriptions (text that appears in the Alarm Description field) for all possible alarms the system can generate. In the generated alarm list, the alarm description appears as part of the Description field.
Chapter 7: System Alarms Severity Alarm Description (appears as part of severity field) (text appears in desc field) Definition Critical Configuration Mismatch A mismatch has occurred for the card in the slot and the actual configuration. For example, this alarm would occur if you insert a DSP card in a slot that has an earlier configuration for a T1 card. Critical Operational Code Missing Normal application code for T1/E1, System Controller, CPU, or DSP card is damaged.
Chapter 7: System Alarms Severity (appears as part of severity field) Major Alarm Description Definition (text appears in desc field) File Missing in the File Server This alarm will be reported to the system when a particular voice prompt file is not found in the IVR Prompt Server. This alarm applies only to the system with enabled IVR functionality.
Chapter 7: System Alarms Severity Alarm Description (appears as part of severity field) (text appears in desc field) Definition Informational Card inserted into chassis A DSP, System Controller, CPU, or WAN card has been inserted into the chassis. Informational Card removed from chassis A DSP, System Controller, CPU, or WAN card has been removed from the chassis. Informational Resource taken out of service A card has been taken from service.
Chapter 7: System Alarms View Alarms The Command Line Interface (CLI) enables you to view alarms through the Monitor mode. You can view active alarms, as well as view an alarm history list. You are now ready to view active alarms and an alarm history, or both. See the sections which follow: Display all Alarms You are able to display both active alarms and an alarm history as follows: 1. Through CLI, access the Monitor prompt. 2. Type alarm. Both active alarms and the alarm history will be displayed.
Chapter 7: System Alarms Display Alarm History 1. Through CLI, access the Monitor prompt. 2. Type alarm h. An alarm history will be displayed. See section How to Read Alarms for field definitions. If you enter alarm without a command following it, both active alarms and the alarm history will be displayed. Figure 7-3 Alarm History Sample IP# Sequence# Type Severity Desc Slot# Device# Line# Channel# Date/Time 193.173.179.185:594:RPT:4:Resource Activated (HDLC):2:2:0:0:FRI FEB 22 21:48:32 2002 193.173.179.
Chapter 8: Diagnostics/Maintenance This chapter tells you how to troubleshoot Tenor CMS operation, as well as how to maintain the health of your system. You will find information about how to view the unit’s LEDs, as well as how to interpret the chassis’ alarms and check basic connections.
Chapter 8: Diagnostics/Maintenance Before you Begin Before you begin troubleshooting a potential malfunction, it is a good idea to check your basic hardware connections. See below. • Ensure power cord is firmly installed in the back panel’s power inlet and the other end is plugged into the AC power source. Ensure circuit breaker is reset or fuse is operational. • Ensure the unit’s power switch is in the On position.
Chapter 8: Diagnostics/Maintenance Diagnostics Common Symptoms/Problems Below is a list of common symptoms and problems you may encounter. Use this list as a guideline; if your problem is not listed, use the diagnostic procedure explained in the beginning of this chapter. Table 8-1 Common Symptoms/Problems Common Symptom/Problem Description/Solution Unit will not turn on or LEDs on front lower swing down panel of the chassis are unlit. For AC units: Check AC power source. Check fuse or circuit breaker.
Chapter 8: Diagnostics/Maintenance Common Symptom/Problem Communication with Command Line Interface (CLI) cannot be established using Telnet. Description/Solution The IP address of the Tenor CMS unit may be incorrect. Check Ethernet Cable. Verify the IP address of Tenor CMS. Check the Default Gateway Subnet Mask. Check Ethernet connection via RS232 connection. See Chapter 3: Installation. Verify network connectivity using ping from another network host.
Chapter 8: Diagnostics/Maintenance Inspect and Replace Fuse (for AC power only) NOTE: The procedure which follows should only be completed by a trained technician. If the unit does not power up and you cannot diagnose any other problems, you can check the fuse continuity with the instructions which follow. You will need the following: • Ohm meter • Small Flat Blade Screwdriver • New Fuse, if necessary. Contact Quintum for ordering information. NOTE: Ensure the power switch is in the Off position.
Chapter 8: Diagnostics/Maintenance Monitoring Faceplate LEDs LEDs monitor the health of the system; they are the first signal that the unit is not working properly or that an internal or external error has occurred. LEDs appear on the front of the unit (LED descriptions are detailed in Chapter 2: Hardware Components). Check to ensure the correct lighting of each LED and then see Common Symptoms/Problems for troubleshooting information.
Chapter 8: Diagnostics/Maintenance DS1 Card Status LEDs • Alarm LED. Indicates a major software alarm has been reported for the board. Red light indicates a major software alarm has been reported. A green light indicates that no alarms have been reported. • Status LED. Indicates overall health of the board. A red (or amber) light indicates minor problems were found with the system but the board can be recovered without intervention. A green light indicates that no problems were found. • CPU.
Chapter 8: Diagnostics/Maintenance E1 WAN The E1 WAN contains eight Span Status LEDs, viewable from the front of the chassis. Each LED relates to one line on the rear transition card. For example, Span Status 1 indicates the operational activity of port 1 on the rear of the transition card. If LEDs are lit, the physical layer is operating properly for those lines being used. If one or more LEDs are not lit green, the corresponding line is not operating properly or not connected properly.
Chapter 8: Diagnostics/Maintenance CPU Card - Rear Link LEDs. The CPU card contains four Link and associated TX/RX Status LEDs, viewable from the rear of the chassis, to provide a high level indication of the system operational mode and chassis activity. Each Link LED relates to one Ethernet line on the rear of the cards. Power Supply (CMS, 14 slot) Each power supply contains a power status LED. The LED lit green indicates power input; red indicates that input/output failed or there is a power fault.
Chapter 8: Diagnostics/Maintenance Component Status You are able to display the status of certain chassis components via CLI’s monitor status command. You can use the status command to view information about the following components: MasterChassis (MC), Slot (SL), Device (DV), DigitalInterface (DI), EthernetInterface (EI), BorderElement (BE), and Gatekeeper (GK). See Chapter 4: Getting Started with Command Line Interface (CLI) for more information about the status command.
Chapter 8: Diagnostics/Maintenance General Maintenance Replace System Fan (for CMS, 14 slot only) If the system fan is not working, it must be replaced. Replace the fan as follows: 1. Install the ESD Ground Strap on your wrist (See Chapter 3: Installation for more information). NOTE: Screws have retainer to keep them in the fan compartment panel. 2. Using a slotted head screwdriver (or your thumb) unscrew all five of the screws across the top front of the chassis and open the fan compartment. 3.
Chapter 8: Diagnostics/Maintenance Reset System Reset the system as follows: turn the power switch off and then back on. Change Password For security purposes, you may want to change your password. You can change the password via Command Line Interface (CLI) as follows: 1. Access the CLI through a Telnet session. See Chapter 4: Getting Started with Command Line Interface (CLI) for more information. 2. Access the Maintain module. 3. Type password. A prompt will ask you for the old password. 4.
Chapter 8: Diagnostics/Maintenance Card Maintenance/Replacement This section defines the proper procedure for making changes to the card configuration of your Tenor CMS chassis. When the WAN card (Front Application card) is inserted in a slot, it connects to an associated Rear Transition Module (RTM) in the rear of chassis. The transition module is inserted into the rear of the chassis and corresponds to the card in the front slot; it provides the physical cabling and external interface connections.
Chapter 8: Diagnostics/Maintenance Card/ Overlay Label T1 WAN Rear Transition Module/Overlay Label T1 WAN Interface Slot Installation CMS (14 slot) Recommend Slot 1-4/ chassis front Special Instructions Matching T1 WAN and T1 WAN Interface cards are installed in the same slot number in front and rear when shipped from factory. T1 WAN Interface cards must only be matched with Front Application T1 WAN cards and no other type of Front Application card. DS1 DS1 CMS (14 slot) Slots 1-13/chassis front.
Chapter 8: Diagnostics/Maintenance Figure 8-1 WAN Interface Board Handles Alarm CPU Status PCI 1 2 DSP Bank 1 2 Link TX/RX 10/100 Ethernet TM QUINTUM TECHNOLOGIES, INC. Span Status 1 5 2 6 3 7 4 8 TM DS1 Hot Swap Front View Side View Open position Side View Closed position 6. With the handles in the open position, slide the new card firmly into the slot until the card feels engaged. 7.
Chapter 8: Diagnostics/Maintenance Replace/Change DSP Module (on DS1 card) The instructions below are for replacing/changing the DSP module—a component of the DS1 card. NOTE: Since you will need to turn off your chassis for this procedure, you may want to reduce the down time by first familiarizing yourself with the process. NOTE: A License file must be purchased in conjunction with any hardware upgrade (this file enables the new DS1 board to self-discover the DSP module and route data).
Chapter 8: Diagnostics/Maintenance 9. Using the insertion/extraction handles, remove the DS1 card from the anti-static bag and place it heat sink side up on the grounded work surface. See Figure 8-3. Figure 8-3 DS1 card with heat sink facing up 10. Remove the DSP module from its anti-static bag, holding only the edges of the card. 11. Choose a DSP position on the DS1 card in which to install the DSP card. The card will self-discover and the data will route appropriately. 12.
Chapter 8: Diagnostics/Maintenance 13. Place your fingers under the DS1 board and press firmly with your thumbs directly over the three connectors until the connectors are fully mated as shown. Figure 8-5 Connectors flush and screws re-installed 14. With the DSP card fully mated, turn the assembly over and insert the four screws in the holes of the DS1 card matching the standoff spacers of the newly installed DSP card. Turn the screws clockwise with the #1 Phillips screwdriver until snug.
Chapter 8: Diagnostics/Maintenance Move card location or change card type To make changes to the card location or the card types in your Tenor CMS, you must perform software as well as hardware procedures. See below. 1. Initiate a CLI session. See Chapter 4: Getting Started with Command Line Interface (CLI) for more information. 2. After the login prompt, at the initial prompt, access the slot in which the card is located (i.e., type slot 5). The prompt for that slot will be displayed. 3. Type remove.
Chapter 8: Diagnostics/Maintenance If you need Additional Help If you suspect the problem to be on the network end, contact your Central Office to verify proper operation. After completing all troubleshooting/maintenance procedures and reviewing the Common Symptoms/Problems section, you can contact the Customer Service Department at the following: Quintum Technologies, Inc.
Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network A-1 P/N 480-0005-00-15
Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network How does CMS fit in the VoIP Network? VoIP (Voice over Internet Protocol) is a technology which enables voice and fax communications to be passed through your existing data network using the TCP/IP protocol, bypassing the PSTN. The Tenor CMS switch contains a DSP (Digital Signal Processor), which takes the voice and fax data coming from a Line Circuit, compresses it, and converts it into packets that can be transported over the Ethernet LAN.
Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network Common Network Types Intranet An Intranet (also known as Enterprise IP network) is a private "Internet web site" which uses the Internet Protocol (IP) to deploy VoIP services, such as the CMS, within your company from a dedicated web server. This web site is separate from your external web site for security reasons.
Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network Typical CMS Applications Enterprise Network The enterprise application is used whenever a Tenor CMS is going to be installed on to an existing voice line to provide IP calls between company locations. Additional features such as “hop-off” or leaky area calling may be used as well.
Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network Service Provider Network The Service Provider application is used when a company wants to provide reduced toll call access to Enterprise customers. The Service Provider provides some form of IP service to their Enterprise customer and now the Tenor CMS enables them to offer discounted voice services by the ability to install the Tenor CMS unit at their customer’s location.
Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network Calling Card Application The Calling Card application is used for a Pre-Paid Calling Card company who wants to extend their reach and raise their margins. The traditional pre-paid Calling Card company generally has a profit margin that is very small, in some cases fractions of pennies per minute. VoIP offers the benefits of raising profit margins and expanding into markets quickly and easily.
Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network Off Premises Exchange (OPX) The Off Premises Extension (OPX) application is essentially an “add-on” to the Enterprise application. OPX stands for Off-Premises Extension (or Exchange), which usually means that the phones (and/or fax machines) terminate somewhere else other than where the PBX resides. The Intercom Dialing Feature enables you to achieve this functionality for multiple extensions.
Appendix B: Specifications/Approvals B-1 P/N 480-0005-00-15
Appendix B: Specifications/Approvals Voice/Fax Call Routing: Coding: Voice Algorithms: Fax Support: Automatic Call Detection: Line Side Interface/Trunk Side Interface A-law, u-law G.723, G.723.1A (5.3, 6.3 Kbps), G.726 (16, 24, 32, 40 Kbps), G.729, G.711 Group III at 2.4, 4.8, 7.2, 9.6, 12, 14.4 Kbps Voice/Modem/Fax Line Side (PBX) / Trunk Side (PSTN) Connections Interface: T1/E1 Signaling: Impedance: Jack: B-2 T1/E1 and Fractional T1/E1 with a built in CSU.
Appendix B: Specifications/Approvals LAN Connection LAN Support: Connection Type: 10/100 Mbps Ethernet Full Duplex/Half Duplex Physical Tenor CMS (14 slot) Position: Depth: Width Height: Maximum Weight: 19” (48.7 cm) rack mountable 12” (30.5 cm) 17 3/8” (44.5 cm) 16” (40.6 cm) 55 lbs (25 kg) Tenor CMS960 (8 slot) Position: Depth: Width Height: Maximum Weight: 19” (48.7 cm) rack mountable 13 7/8” (35.2 cm) 17 1/2” (44.5 cm) 4” (10.2 cm) 27.6 lbs (12.
Appendix B: Specifications/Approvals Storage Temperature: B-4 14° to 140° F, (-10 to 60°C) P/N 480-0005-00-15
Appendix B: Specifications/Approvals Agency Approvals The agency approvals below are card-specific. System Controller Application Card ICES-003, Class A EN55022: 1994-Class B EN50082-1 FCC Part 15 Class A CE Mark / EMC Directive 89/336/EEC CPU Card VCCI Class A EN55022 Class A ANZS 3458 Class A RS001 ICES-003, Class A FCC Part 15 Class A Tenor CMS 8-port T1 WAN Card CSA 22.
Appendix B: Specifications/Approvals Tenor CMS 120-port DSP Application Card FCC Part 15 Class A BS EN680068-2-2 Bd: 1993 Section 1 BS EN 60068-2-1 Ad: 1993 Section 3 BS 2011 Part 2.1 Ca: 1997 Tenor CMS 8-port DS1 WAN Card VCCI Class A EN55022 Class A ANZS 3458 Class A RS001 TBR3 TBR4 ICES-003, Class A FCC Part 15 Class A FCC Part 68 Tenor CMS Power Supply EN55022: Class A (CMS240 and CMS960, Class B) FCC part 15 Class A (CMS240 and CMS960, Class B) EN50082-1 EN 60950 / A11:1997 CE Mark UL 1950 3rd Ed.
Appendix B: Specifications/Approvals FCC WARNINGS This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix B: Specifications/Approvals The Telephone Company may make changes in its facilities, equipment, operations, or procedures that could effect the operation of the equipment. If this happens, the Telephone Company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
GLOSSARY Configuration Mode. A CLI module which enables you to configure all functions in the CMS. A Console port. RS-232 connector on System Controller card is used for connection to a PC’s serial port via DB-9 null modem cable. Alarm. A brief message that appears on your screen when the Tenor CMS encounters a problem (i.e., failed interface). Alarms can be viewed through CLI (see Command Line Interface) or a Telnet connection. Auto Switching.
Gateway. A device (i.e., Tenor CMS) which connects IPbased networks and circuit-switched networks. N Ground Strap. A ground connection on the front of the chassis is provided for ESD protection. Null modem cable. A 9-pin cable used to connect the Tenor CMS to a PC’s asynchronous console port. H H.323. A protocol standard for sending multimedia communications (i.e., voice/data) simultaneously over packet-based networks, such as IP. H.323 Gatekeeper. An H.
Subnet Mask. An IP address that determines how an IP address is divided into network and host portions according to the bits. Zone. A group of endpoints (e.g, gateways, terminals, etc.) in one corporate site. System Controller Card. A single slot Compact PCI board which provides the central management functionality for the Tenor CMS unit. T1 WAN Card. A board inserted into the Tenor CMS to provide access to the network via T1 lines. Tenor CMS.
INDEX A About this guide 1-1 Air Filter 2-4, 2-5 replace 8-11 Alarms 7-2 definition 8-9 display via CLI 7-8 field definitions 7-2 green 5-8 list of 7-4 orange 5-8 red 5-8 white 5-8 yellow 5-8 B Backup perform 3-23 restore previous versions 3-24 C Cables 2-31 AC power cord 2-31 DB-9 2-31 RJ-45 2-31 RJ-48 2-33 Calls monitor status 8-9 Capabilities call routing 1-9 CDR 1-10 data network calls 1-9 hop-off PBX 1-10 line circuit calls 1-7 SNMP 1-10 trunk circuit calls 1-8 virtual tie line 1-9 Cards change locatio
connect 3-14 front view, AC power 2-7 front view, DC power 2-9 material requirements 3-14 power requirements 3-14 rear view, AC power 2-8 rear view, DC power 2-10 Configuration Mode 4-14 global commands 4-14 menu-specific commands 4-14 Connection CMS 3-11 CMS960 3-14 console 3-9, 3-10 ethernet 3-7, 3-8 line interface (PBX) 3-6 trunk interface (PSTN) 3-5 CPU 2-18 config switch 2-21 console port 2-21 description 2-18 ethernet LEDs 2-19 ethernet port 2-20 front view 2-19 hot swap 2-20 LEDs 2-19, 8-8, 8-9 link
L LEDs chassis 2-4, 2-5 CPU 8-8 DSP 2-30, 8-6 E1 2-27 faceplate 8-6 monitor 8-6 power supplies 2-37 System Controller 2-17, 8-8 System Controller Card 8-9 T1 2-25 M Monitor Mode 4-20 N Network extranet A-3 internet A-3 intranet A-3 P PacketSaver 1-5 Password change 8-12 set via CLI 4-19 Ping command 8-4 Power Cord strain relief 3-16 Power Inlet 2-4, 2-8 Power Supplies 2-3, 2-5, 2-7, 2-9 CMS 14 slot 8-9 CMS Original 2-37 CMS240 2-39, 8-9 CMS960 2-38, 8-9 Power up AC units 3-17 R RADIUS 1-5 Replace system fan
common problems 8-3 how to 8-6 unit provisioning 8-4 typographical conventions 1-3 U Upgrade software 3-21 via disk 3-21 via network 3-23 W WAN Cards 2-22 DS1 2-22 E1 2-27 T1 2-25 WAN cards replace 8-14 480-0005-00-15 Index-4
WARRANTY QUINTUM TECHNOLOGIES, INC. LIMITED WARRANTY AGREEMENT Quintum Limited Warranty QUINTUM WARRANTY: Quintum warrants that under normal use and conditions (i) the Quintum hardware products covered by this warranty, for a period of one year, and (ii) all software media, also for a period of one year, will be free from significant defects in materials and workmanship from the date of purchase from Quintum or Quintum's authorized reseller or distributor (the "Warranty Period").
•· Proof of purchase (invoice or PO) 3. An RMA number will be assigned for each shipment and that number must be quoted in all correspondence relating to the RMA in question 4. Shipment Instructions: Customer must follow any instructions supplied by the Customer Service Representative concerning where the Product is to be returned, how the Product is to be packaged, which carrier is to be used, who should pay for the shipment and any labels to be put on the package.
QUINTUM TECHNOLOGIES, INC. DOCUMENTATION NOTICE Information in this document is subject to change without notice and does not represent a commitment on the part of Quintum Technologies, Inc. The recipient of this document has a personal, non-exclusive and non-transferable license to use the information contained within solely with Quintum Technologies, Inc. products for the purpose intended by the agreement.
