Datasheet
Factory Express Portfolio
for Servers and Storage
HP Factory Express offers configuration, customization, integration and deployment services for HP servers
and storage products. Customers can choose how their factory solutions are built, tested, integrated,
shipped and deployed.
Factory Express offers service packages for simple configuration, racking, installation, complex
configuration and design services as well as individual factory services, such as image loading, asset
tagging, and custom packaging. HP products supported through Factory Express include a wide array of
servers and storage: HP Integrity, HP ProLiant, HP ProLiant Server Blades, HP BladeSystem, HP 9000
servers as well as the MSAxxxx, VA7xxx, EVA, XP, rackable tape libraries and configurable network
switches.
For more information on Factory Express services for your specific server model please contact your sales
representative or go to:
http://www.hp.com/go/factory-express
.
HP Enterprise Configurator
The HP eConfigure Enterprise Configurator now provides factory default racking for our HP hardware
portfolio. This approach is aligned with our strategic direction to meet the needs and expectations of our
valued customers. If you require "custom" rack configuration, please contact HP's Customer Business
Center or an Authorized Partner for assistance.
Service and Support
HP services provide total care and support expertise with committed response designed to meet your IT
and business needs.
HP Care Pack services include coverage for the HP branded hardware options qualified for the server,
purchased at the same time or afterward, internal to the enclosure, as well as 22" and smaller external
monitors and tower UPS options up to 3kVA; these items will be covered at the same service level and for
the same coverage period as the server. Coverage of UPS Battery is not included, standard warranty
terms & conditions apply. For servers or storage systems installed within a rack, service also covers all HP
qualified rack options installed within the same rack.
To fully capitalize on your HP ProLiant servers' capabilities requires a service partner who thoroughly
understands your server technology and systems environment. HP Services, an industry leader in provision
of multi vender support solutions provides a range of support services designed to meet the varying needs
of business. Whether an SMB or large global corporation HP has a ProLiant server support offer to help
you speedily deploy and maximize system uptime.
Recommended Service
- Simplify ProLiant solution implementation, maintenance and management.
Support Service
- 3 Year, 9x5 Next Business Day coverage, excluding HP holidays only
Deployment Service
- Hardware Installation only
Enhanced Service
- Optimize service level to increase IT performance and availability
Support Service
- 3 Year 13x5 Same Business Day, 4-Hour response coverage
Deployment Service
- Installation and Start-up only
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the Customer Description
and/or Data Sheet. To be delivered on a scheduled basis 8am-5pm, M-F, excl. HP holidays.
For a complete listing of service offerings and information visit:
http://www.hp.com/services/proliantservices
http://www.hp.com/go/proliant/carepack
QuickSpecs
HP ProLiant DL180 Generation 6
Standard Features
DA - 13248 Worldwide QuickSpecs — Version 7 — 7.13.2009
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