HP StorageWorks 600 Modular Disk System User Guide Abstract This guide describes identification, operations, setup, configuration and utilities, troubleshooting, regulatory notices, specifications, and technical support. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
© Copyright 2009, 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S.
Contents Component identification ............................................................................................................... 5 Front panel components ................................................................................................................................ 5 Front panel LEDs and button .......................................................................................................................... 6 Rear panel components ...................................
Change control and proactive notification .......................................................................................... 27 Care Pack ....................................................................................................................................... 27 Troubleshooting .......................................................................................................................... 28 When the MDS600 does not power up ..................................................
Component identification Front panel components Item Description 1 Drawer 1 2 Drawer 1 diagnostic cable access (For use by authorized HP personnel only) 3 Drawer 2 4 Drawer 2 diagnostic cable access (For use by authorized HP personnel only) Component identification 5
Front panel LEDs and button Item Description Status 1 Hard drive LEDs Normal mode (UID LED is solid) Green = The drive is online, but is not currently active. Flashing irregularly green = The drive is active and it is operating normally. Flashing green (1 Hz) = Do not remove the drive. Removing the drive may terminate the current operation and cause data loss.
Item Description Status 1 Hard drive LEDs Drive locate mode (UID LED is flashing) Green = The drive has been selected by a management application and it is operating normally. Flashing amber (1 Hz) = The drive is not selected and is indicating a predictive failure. Flashing amber/green = The drive has been selected by a management application and is indicating a predictive failure.
Item Description 2 Power On/UID 2 status panel 3 Fan module 1 (Drawer 2) 4 Primary I/O module (Drawer 2) 5 SAS port 1 connector 6 SAS port 2 connector 7 Power supply 3 8 UID 1 status panel 9 Fan module 1 (Drawer 1) 10 Primary I/O module (Drawer 1) 11 SAS port 1 connector 12 SAS port 2 connector 13 SAS port 1 connector 14 SAS port 2 connector 15 Secondary I/O module (Drawer 1) 16 Fan module 2 (Drawer 1) 17 Power supply 4 18 SAS port 1 connector 19 SAS port 2 connector 20
Item Description Status 2 Internal Health LED Green = System health is good. Off = System is off. 3 GSI LED* Amber = Enclosure requires service check: I/O, fan and power supply LEDs, and AC power cables to power supplies. Off = Enclosure is functioning normally. 4 UID button/LED (Drawer 2) Blue = UID LED is enabled from the UID button. Blue flashing = System is in hard drive locate mode or an enclosure firmware update is in progress. Off = UID LED is disabled.
Device bay ID numbers SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) Component identification 10
SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application. On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a management application.
Operations Important Safety Information Before installing this product, read the Important Safety Information document provided. Firmware update Before configuring and using the MDS600, be sure that the MDS600 and all other devices in the SAS fabric are running the latest compatible versions of firmware. If the MDS600 is directly cabled to an HP Smart Array controller or HP StorageWorks Extreme Data Storage solution, see Smart Components for ROM Flash (on page 25) to update the MDS600 firmware offline.
To power up the MDS600: 1. Complete server hardware installation and cabling. See the server blade documentation. 2. Connect the SAS cables and power cords to the MDS600. 3. Press and hold the Power On/Standby button. Wait and observe the system power LED and system fans. When the MDS600 powers up, the system power LED illuminates solid green and the system fans spin to a high speed, and then spin down to a low speed. 4. Power up the servers. See the server blade documentation.
Setup Space and airflow requirements To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: • Leave a minimum clearance of 63.5 cm (25.0 in) in front of the rack. • Leave a minimum clearance of 76.2 cm (30.0 in) behind the rack. • Leave a minimum clearance of 121.9 cm (48.0 in) from the back of the rack to the back of another rack or row of racks.
performs an emergency shutdown of the hard drive bays within a drawer if the temperature exceeds this limit for greater than 3 minutes. To recover the system, AC power cycle the MDS600. CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optional equipment to impede airflow around the MDS600 or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA.
Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • • • • • The leveling jacks are extended to the floor. The full weight of the rack rests on the leveling jacks. The stabilizing feet are attached to the rack if it is a single-rack installation. The racks are coupled together in multiple-rack installations. Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top. CAUTION: HP has not tested or validated the MDS600 with any third-party racks. Before installing the MDS600 in a third-party rack, be sure to properly scope the limitations of the rack.
WARNING: The HP MDS600 Disk System is very heavy. To reduce the risk of personal injury or damage to the equipment: • Observe local occupational health and safety requirements and guidelines for manual material handling. • Remove all installed HP MDS600 Disk System components from their HP MDS600 Disk Systems before installing or moving the HP MDS600 Disk Systems.
• Hard drives are sensitive to excess vibration. Use care when opening and closing the drawer. • A RAID 1 mirror requires an even number of hard drives. • Drives that will be configured within an array should be the same capacity to provide the greatest storage space efficiency. NOTE: ACU does not support mixing SAS and SATA drives in the same logical volume. Installing the hard drives 1. Be sure all I/O bays contain either an I/O module or an I/O blank.
CAUTION: To prevent improper cooling and thermal damage, do not operate the MDS600 for an extended period of time with the drawer open. CAUTION: To prevent improper cooling and thermal damage, do not operate the MDS600 unless all bays are populated with either a component or a blank. 4. Remove the hard drive blank. 5. Prepare the hard drive.
6. Install the hard drive. WARNING: Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive drawers. 7. When all drives have been installed, close the hard drive drawer. Installing the I/O module 1. Be sure the hard drive drawer is closed all the way. 2. Release the I/O blank handle. 3. Push the I/O blank handle down until it ejects the I/O blank. 4. Remove the I/O blank. 5. Install the I/O module into the enclosure.
6. Push the I/O handle up. Be sure the I/O module is fully seated and the I/O module handle is in the locked position. CAUTION: For best cooling practices, do not operate the enclosure for extended periods with more than one component or blank removed. When removing an active component, replace it with a blank. To install the second I/O module, repeat the procedure.
For a complete list of supported cables, see the QuickSpecs on the HP website (http://www.hp.com/go/mds600). Power cords The power cord should be approved for use in your country. The power cord must be rated for the product and for the voltage and current marked on the electrical ratings label of the product. The voltage and current rating for the cord should be greater than the voltage and current rating marked on the product. In addition, the diameter of the wire must be a minimum of 1.
Configuration and utilities Configuration tools Array Configuration Utility NOTE: ACU does not support mixing SAS and SATA drives in the same logical volume.
Smart Components for ROM Flash To update the firmware on the server, controller, hard drives, or enclosure use Smart Components. These components are available on the Firmware Maintenance CD. A more recent version of a particular component might be available on the support page of the HP website (http://www.hp.com/support). Components for controller and hard drive firmware updates are also available from the support and drivers page for storage products (http://www.hp.com/support). 1.
• From within Survey Utility • From within operating system-specific IML viewers o For NetWare: IML Viewer o For Windows®: IML Viewer o For Linux: IML Viewer Application • From within the iLO 2 or later user interface • From within HP Insight Diagnostics For more information, see the Management CD in the HP Insight Foundation suite for ProLiant.
Keeping the system current Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://www.hp.com/go/pcn). Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy-to-buy, easy-to-use support packages that help you make the most of your server investments.
Troubleshooting When the MDS600 does not power up If the MDS600 does not power up: 1. Ensure that the MDS600 is connected to a working AC source. 2. Ensure that the power source is working properly: 3. o Check the status using the system power LED on the rear panel ("Rear panel LEDs and buttons" on page 8). o Be sure that the Power On/Standby button was pressed firmly and held for approximately 3 seconds. Ensure that the power supplies are working properly.
Issue Possible reasons I/O LED is amber • Possible solutions • The I/O module might not be inserted properly, it might have a • damaged connector, or it might have failed. • System power LED is off • • • • • The Power On/Standby button was not pressed firmly or held long enough. The power supply might not be inserted properly, it might have a damaged connector, or it might have failed. The system might have experienced a short. The controller firmware might be corrupted.
Status code Action 9 = Standby heartbeat failure Replace the I/O module that has an amber LED. If no I/O module has an amber LED, replace one I/O module then wait 30 seconds. If the GSI LED is still amber, replace the other I/O module. AC power cycle the MDS600. If replacing the I/O modules does not resolve the issue, replace the drawer. 10 = Remote I/O module heartbeat failure Replace the I/O module that has an amber LED. If no I/O module has an amber LED, replace one I/O module then wait 30 seconds.
CAUTION: When fault tolerance is compromised, data loss can occur. However, it may be possible to recover the data. For more information, see "Recovering from compromised fault tolerance (on page 31)." If more drives fail than the fault-tolerance method can manage, fault tolerance is compromised, and the logical drive fails. If this failure occurs, the operating system rejects all requests and indicates unrecoverable errors.
• Do not remove a second drive from an array until the first failed or missing drive has been replaced and the rebuild process is complete. (The rebuild is complete when the online LED on the front of the drive stops blinking.) Exceptions: o In RAID 1+0 configurations, any drives that are not mirrored to other removed or failed drives can be simultaneously replaced offline without data loss. o In RAID 6 with ADG configurations, any two drives in the array can be replaced simultaneously.
Failure of another drive during rebuild If a non-correctable read error occurs on another physical drive in the array during the rebuild process, the Online LED of the replacement drive stops blinking and the rebuild abnormally terminates. If this situation occurs, reboot the server. The system may temporarily become operational long enough to allow recovery of unsaved data. In any case, locate the faulty drive, replace it, and restore data from backup.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
• Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1281-514-3333 To identify this product, refer to the part, series, or model number found on the product.
• Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW. For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is inserted between CE and !). Please refer to the regulatory label provided on the product. The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY.
Japanese notice BSMI notice Korean notice Class A equipment Class B equipment Regulatory compliance notices 38
Chinese notice Class A equipment Vietnam compliance marking notice This marking is for applicable products only.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Maximum rate of change is 10º C/hr (50º F/hr) Storage -30°C to 60°C (-22°F to 140°F) Maximum rate of change is 20º C/hr (68º F/hr) Relative humidity** Operating 10% to 90% relative humidity (Rh), 28º C (82.4º F) maximum wet bulb temperature, non-condensing Storage 5% to 95% relative humidity (Rh), 38.7º C (101.
Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwi
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part.
Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair). Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça.
Technical support 48
Technical support 49
Acronyms and abbreviations ACU Array Configuration Utility ADG Advanced Data Guarding (also known as RAID 6) ADU Array Diagnostics Utility CPQONLIN NetWare Online Array Configuration Utility GSI global service indicator iLO 2 Integrated Lights-Out 2 IML Integrated Management Log ORCA Option ROM Configuration for Arrays PSP ProLiant Support Pack SIM Systems Insight Manager UID unit identification Acronyms and abbreviations 50
Index 7 7-segment display 29 A ACU (Array Configuration Utility) 24 ADU (Array Diagnostic Utility) 26 airflow requirements 14 authorized reseller 42 automatic data recovery (rebuild) 32 B BSMI notice 38 buttons 5 C display, 7-segment 29 drive LEDs 10 dual 7-segment display board 29 E electrical grounding requirements 15 electrostatic discharge 40 environmental specifications 41 European Union notice 36 F failure, hard drive 30, 33 fault tolerance, compromised 30 FCC rating label 34 features 5 Federal
J Japanese notice 38 K Korean notices 38 L LED behavior 28 LED, 7-segment display 8 LED, heartbeat 6, 8 LED, system fault 6, 8 LED, system power 8 LED, UID 6 LEDs 5, 8, 10 LEDs, fan 8 LEDs, front panel 6 LEDs, hard drive 10 LEDs, I/O module 8 LEDs, power supply 8 LEDs, rear panel 8 LEDs, troubleshooting 11, 28 M maintenance guidelines 27 Management Agents 25 management tools 25 modifications, FCC notice 36 O ORCA (Option ROM Configuration for Arrays) 24 P phone numbers 42 power cord 23, 39 power requir