- Hewlett-Packard Server User Manual

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Legal Notices The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
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Contents 1. System Overview Workstation Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Internal And External Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Internal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Specifications And Characteristics . . . . . . . . . . . . . . . . . .
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Contents MCH Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accelerated Graphics Port (AGP) Bus Interface . . . . . . . . . . . . . . . . . Hub Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RDRAM Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RDRAM Thermal Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dual Rambus Bus . . . . . . . . . . .
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Contents IDE Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 IDE Primary Master Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Integrated USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Integrated I/O Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Integrated Audio Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents system info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Boot Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Boot Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Order In Which POSTs Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Error Message Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents VGA DB15 Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111 LCD Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112 Rear Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 Keyboard And Mouse Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 USB Stacked Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Installing A Second Hard Disk Drive In An Internal Shelf. . . . . . . . . 135 Installing A Device In A Front Access Bay . . . . . . . . . . . . . . . . . . . . . . 136 Completing Mass Storage Device Installation . . . . . . . . . . . . . . . . . . . 138 IDE Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 SCSI Drive On SCSI Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Replacing The CD-ROM Drive (or DVD-drive). . . .
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Contents System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152 7. Troubleshooting Your Workstation Case 1: No Activity At All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156 Case 2: Monitor Is Blank, MaxiLife Is OK . . . . . . . . . . . . . . . . . . . . . . .158 Case 3: Boot Fails, Monitor Is Blank, MaxiLife Displays Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160 Pre-boot Diagnostics. . . . . . . . . . . . .
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Contents Recovering The BIOS (crisis mode) . . . . . . . . . . . . . . . . . . . . . . . . . . 177 System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Using The HP Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 First, Turn On Or Restart Your Workstation . . . . . . . . . . . . . . . . . . 179 To Go To The Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 More Troubleshooting For Drives . . . . .
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Contents A. x2100 Service Information Parts and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 12
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1 System Overview This chapter provides detailed system specifications for the HP Workstation x2100: Chapter 1 • Introduces the system’s internal and external features • Lists the system’s specifications and characteristic data • Provides a summary of the available documentation 13
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System Overview Workstation Description Workstation Description The HP Workstation x2100 is based on the ATX form factor. The following table provides an overview of the system. Feature Description System Board Dimensions: 12 in. X 9.6 in. in an Extended-ATX (E-ATX) package Processor Intel Pentium 4 processor Socket 423 Cache Memory (integrated in processor package) • Level 1: 16KB code, 16KB data • Level 2: 256KB Internal Processor Clock Speed 1.7GHz, 1.9GHz, 2.
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System Overview Workstation Description Feature Mass Storage Description Seven shelves, supporting: • Two front-access, third-height 3 1/2-inch drives (one for the floppy disk drive and one free) (1-inch height) • Three front-access, half-height, 5 1/4-inch drives (1-inch height); you can use an adapter tray (available as an accessory) to install two 3 1/2-inch hard disk drives in one of the 5 1/4-inch shelves.
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System Overview Workstation Description Feature Description System Board Connectors • • • • • • • • • • • • • • One flexible disk drive connector Two ATA-100 IDE connectors (for as many as four IDE devices) One CD-IN audio connector Internal speaker connector WOL connector Battery socket Status panel connector Main power supply connector and ATX 12V power connector Auxiliary power connector (MT models only) Main chassis fan connector Processor fan connector PCI card fan connector Chassis intrusion conn
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System Overview Internal And External Components Internal And External Components Figure 1-1 and Figure 1-2 show the front and rear views of the HP Workstation x2100. Figure 1-1 Front and Side Views Front access shelves: - three 5 1/4-inch drive shelves (can be used for optical drives or a 3 1/2-inch tray kit– available as accessory) - two 3 1/2-inch shelves, including a 1.44MB floppy disk drive Power Supply Main Fan Spare mounting rails: - Wide green rails for 5.
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System Overview Internal Features Internal Features The core architecture of the HP Workstation x2100 consists of: • Memory Controller Hub (MCH) • Input/Output Controller Hub (ICH) • Host bus The HP Workstation x2100 supports a Pentium 4 processor. For information about this processor, see page 58. For information about... 18 Refer to...
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System Overview Front Panel Front Panel The HP Workstation x2100’s front panel has the following features: • Liquid Crystal Display (LCD). For information about LCD error messages and available menus, see page 77. • On/Off LED. The LED displays four states: — Blank: Indicates that the computer is turned off. — Green: Indicates that the computer is turned on and running correctly. — Red (fixed or flashing): Indicates a preboot or a POST error that is preventing the system from booting.
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System Overview Specifications And Characteristics Specifications And Characteristics Physical Characteristics System Processing Unit Weight: (Standard configuration as shipped, excluding keyboard and display) 14.4 kilograms (31.68 pounds) Dimensions 47.0cm max. (D) X 21.0cm (W) X 49.0cm (H) (18.50 inches X 8.26 inches X 19.29 inches) Footprint 0.09 square meters (1.06 square feet) Electrical Specifications Parameter Input voltage (Switch select) Input current (max) Total Rating Peak (15 secs.
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System Overview Specifications And Characteristics If an overload triggers the power supply’s overload protection, all power is immediately cut. To reset the power supply unit: 1. Disconnect the power cord. 2. Determine what caused the overload, and fix the problem. 3. Reconnect the power cord, and reboot the workstation. If an overload occurs twice, then there is an undetected short circuit somewhere.
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System Overview Specifications And Characteristics Environmental Specifications Environmental Specifications (System Processing Unit with Hard Disk) Operating Temperature +10 ˚C to +35 ˚C (+40 ˚F to +95 ˚F). Storage Temperature -40 ˚C to +70˚C (-40 ˚F to +158 ˚F). Over-Temperature Shutdown +50˚C (+122˚F) Operating Humidity 15% to 80% (relative).a Storage Humidity 8% to 85% (relative).1 Acoustic noise emission (as defined in ISO 7779): Sound Power Sound Pressure LwA <= 40.5dB LpA <= 25.
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System Overview Power Saving And Ergonometry Power Saving And Ergonometry Depending on the operating system, the following power-management types are available: • No sleeping state: Windows NT 4.0 (Full On and Off). • ACPI: Windows 2000 or XP (Full On, Standby, Hibernate, Off). Windows 2000/XP Windows NT 4.0 Full On A P M Supported Not Supported by Windows 2000 Suspend Not Supported by Windows NT 4.
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System Overview Power Saving And Ergonometry Full On (S0) Suspend (S1) Suspend to RAM (S3) Suspend to Disk (S4) Off (S5) Hard Disk Drive Normal speed Halted Off Off Off Active Power Planes VCC VCCAux VCC VCCAux Memory VCCAux VCCAux VCCAux Power Consumption Supports up to 492W <40W <10W <10W <10W Resume Events Power button, LAN, Modem, USB, Scheduler Power button, LAN, Modem, Scheduler Power button, LAN, Modem, Scheduler Power button Resume Delay Instantaneous Instantaneous BI
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System Overview Documentation Documentation The following table lists the documentation available for the HP Workstation x2100. Only selected publications are in hard-copy format. Most are available as PDF files from the HP Web site.
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System Overview Documentation Where To Find The Information The table below summarizes information provided in the HP Workstation x2100 documentation set. Getting Started Guide Technical Reference/Troubles hooting Guidea Service Handbook Introducing the Workstation Product features Minimal Key features. Product model numbers Exploded view. Parts list. Product range. Environmental Setting up the PC. Working in Comfort. Complete listing. Safety warnings Safety.
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System Overview Documentation Getting Started Guide Technical Reference/Troubles hooting Guidea Service Handbook Installing accessories Processor(s), memory, accessory boards, mass storage devices., fans, power supply, system board, battery Configuring devices Installing devices. System board Installing and removing, connectors and switch settings. Chip-set details. Jumpers, switches and connectors. Advanced. MaxiLife, hardware diagnoses and suggested solutions. Service notes.
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System Overview Documentation 28 Chapter 1
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2 Chapter 2 System Board 29
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System Board System Board Description System Board Description This chapter describes the components of the system board including: • Memory Controller Hub (MCH) • Input/Output Controller Hub (ICH2) • FirmWare Hub (FWH) • System Bus Figure 2-1 shows the HP Workstation x2100 system board in detail. Figure 2-1 HP Workstation x2100 System Board cm es .4 nch 24 .6 i 9 30 cm es .
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System Board System Board Description Figure 2-2 shows where the different chips and connectors reside on the system board.
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System Board System Board Description Architectural View Intel Pentium IV processor Socket 423 Address (36) Control Data (64) 1.5V AGP PRO Connector AGP 4x Bus (133MHz (1GB/sec data transfer rate) 100 MHz two-way System Bus (Data Bus runs at 4 x 100 MHz, 3.2 GB/s transfer rate) 850 Memory Controller Hub (MCH) 82850 Dual Rambus Channel 3.2GB/s at 400MHz data transfer rate HUB LINK 8 (266 MB/s data transfer rate) Four onboard RIMM sockets supporting RDRAM memory.
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System Board Accessory Board Slots Accessory Board Slots Figure 2-3 shows the position of the accessory board slots on the system board. Figure 2-3 Accessory Board Slots One 1.5V AGP slot PCI Slot 1 PCI Slot 2 Five 32-bit 33 MHz PCI slots PCI Slot 3 PCI Slot 4 PCI Slot 5 Accelerated Graphics Port Slot The HP Workstation x2100 has one Accelerated Graphics Port (AGP) graphics slot. Figure 2-4 AGP Slot The AGP Pro 1.
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System Board Accessory Board Slots NOTE AGP Pro graphics cards that draw more than 50W and AGP 3.3V graphics cards cannot be used in the workstation’s AGP slot. The AGP Pro 1.5V slot is backward compatible with both AGP 1x and 2.x modes (using 1.5V signalling) and AGP 4x mode (where 1.5V signalling is necessary). For information about the AGP interface and bus, see page 41. Peripheral Component Interconnect Slots The system board contains five 32-bit, 33MHz Component Interconnect (PCI) connectors.
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System Board Accessory Board Slots b. You can install a 66Mhz card in a 33MHz slot. However, this card will only operate in 33MHz mode. The system board and BIOS support the PCI 2.2 specification. This specification supports PCI-to-PCI bridges and multifunction PCI devices, and each of the five PCI slots have master capabilities. The PCI slots are connected to the ICH2 PCI 32-bit 33MHz bus.
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System Board System Board Switches System Board Switches There Are 10 System Board Switches Used For Configuration. You Should Not Modify The Settings Of Reserved Switches 1 - 5; Modification Of These Switches Can Lead To System Failure. Switch 36 Default Position Use 1-4 OFF Reserved. Do not change default settings. 5 ON Reserved. Do not change default setting. 6 ON Enables keyboard power-on. OFF disables this option. 7 OFF Enables normal modes.
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System Board System Chipset System Chipset The Intel I850 chipset is a high-integration chipset designed for graphics/multimedia PC platforms and is comprised of the following: MCH • The 82850 MCH is a bridge between the: — — — — ICH2 System bus Dual Rambus bus (main memory) AGP 4x (graphic) bus Hub link 8-bit For detailed information about the MCH chip feature, see page 38. • The 82801BA ICH2 is a bridge between the 32-bit, 33MHz PCI bus and the SMBus.
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System Board Memory Controller Hub (82850) Memory Controller Hub (82850) The MCH host bridge/controller is contained in a 615-pin Organic Land Grid Array (OLGA) package and is the bridge between the system bus, Dual Rambus bus (main memory), AGP 4x (graphic), and Hub Link 8-bit. Figure 2-6 shows an example of the system block diagram using the MCH.
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System Board Memory Controller Hub (82850) The following table shows the features that the MCH host bridge/controller offers. Feature • Processor/system bus: Feature • — Supports Pentium IV processor at Accelerated Graphics Port (AGP) interface: — Single 1.5V AGP Pro connector 100MHz system bus frequency (400MHz data bus) — AGP 2.
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System Board Memory Controller Hub (82850) Feature • Power management: Feature • — SMRAM space remapping to A0000h - Arbitration: — Distributed arbitration model for BFFFFh (128KB). concurrency support — Extended SMRAM space above 256MB, — Concurrent operations of system, hub additional 128KB, 256KB, 512KB, 1MB TSEG from top of memory, cacheable (cacheability controlled by processor) interface, AGP, and memory buses supported through a dedicated arbitration and data-buffering logic — ACPI 1.
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System Board Memory Controller Hub (82850) 32-bit for AGP and AGP/PCI transactions. The MCH contains a 32-deep AGP Requests queue. High priority accesses are supported. All accesses from the AGP interface that fall within the graphic aperture address range pass through an address translation mechanism with a fully associative 20 entry TLB. Accesses between AGP and the hub interface are limited to memory writes originating from the hub interface for the AGP bus.
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System Board Memory Controller Hub (82850) protects the RDRAM devices from thermal overload. This mechanism polls the thermal indicator bits in the RDRAM devices themselves. When the mechanism is activated, the MCH immediately exits the “all devices on” mode and reverts to whatever queue mode has been programmed by system software. Dual Rambus Bus The Dual Rambus bus is comprised of 16 x 2 bits of data information, and eight bits of Error Correcting Code (ECC).
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System Board Memory Controller Hub (82850) System Clocking The MCH has the following clock input pins: • Differential BCLK0/BCLK1 for the host interface • 66 MHz clock input for the AGP and hub interface • Differential CTM/CTM# and CFM/CFM# for each of the two RAC’s. Clock synthesizer chip(s) are responsible for generating the system host clocks, AGP and hub interface clocks, PCI clocks and RDRAM clocks.
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System Board Input/output Controller Hub 2 (82801BA) Input/output Controller Hub 2 (82801BA) The ICH2 is encapsulated in a 360-pin Enhanced Ball Grid Array (EBGA) package and resides on the system board just underneath the AGP connector. It provides the interface between the PCI bridge (PCI 2.2 compliant with support for 32-bit 33MHz PCI operations), PCI-to-Low Pin Count (LPC) bridge, IDE controller, USB controller, SMBus controller, and Audio Codec’97 controller.
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System Board Input/output Controller Hub 2 (82801BA) The following table shows the available ICH2 features, and the following sections discuss them. Feature • Multifunction PCI bus interface: — — — — Feature • Enhanced DMA controller: — Two 82C37 DMA controllers — PCI DMA with two PC/PCI channels in PCI at 32-bit 33MHz PCI 2.
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System Board Input/output Controller Hub 2 (82801BA) Feature Feature • FWH interface • 3.3V operation with 5V tolerant buffers for IDE and PCI signals • 241 BGA package • Alert-On-LAN (AOL) support ICH2 Features ICH2 Architecture The ICH2 interface architecture ensures that the I/O subsystems, both PCI and the integrated I/O features (for example, IDE, AC’97, and USB), receive adequate bandwidths.
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System Board Input/output Controller Hub 2 (82801BA) USB works only if you’ve enabled the USB interface within the HP Setup program. Currently, only Microsoft Windows 95 SR2.1, Windows 98, and Windows 2000 provide USB support. AC’97 Controller The AC’97 controller is a single-chip CS4299 audio controller that provides full audio features for the HP Workstation x2100. For information about the CS4299 audio solution, see page 48.
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System Board Input/output Controller Hub 2 (82801BA) Advanced Programmable Interrupt Controller You can use the APIC, which is incorporated in the ICH2, in either single-processor or multiprocessor systems, whereas the standard interrupt controller supports only single-processor systems. Real Time Clock The RTC is 146818A-compatible, with 256 bytes of CMOS. The RTC performs two key functions: • Keeps track of the time • Stores system data The RTC operates on a 32.
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System Board Input/output Controller Hub 2 (82801BA) The CS4299 introduces a new architecture that is different from the one used with the CS4280-CS4297 pair. Figure 2-9 CS4280-CS4297 and CS4299 Architecture Previous Architecture New Architecture North Bridge North Bridge PCI Slots South Bridge PCI Bus CS4280 digital controller South Bridge Audio controller link Audio controller link CS4299 CS4297 Devices On The SMBus The SMBus is a subset of the I2C bus.
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System Board Input/output Controller Hub 2 (82801BA) • Figure 2-10 RIMM serial EEPROM Devices on the SMBus Intel Pentium IV Processor with L2 cache memory System Bus I850 Memory Controller Hub (MCH) 82840-QP HUB LINK 8 (233MB/s data transfer rate) I/OController Controller Hub I/O Hub (ICH2) 82801BA (ICH2) 82801AA IDE Controller PCI bridge CS audio codec (CS4299) DMA Controller SMBus Controller SMBus 4 x USB Controller Serial EEPROM MaxiLife Monitoring Chip Fans LCD Status Panel ICH2 SMBus Master
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System Board Input/output Controller Hub 2 (82801BA) RIMM Sockets Each RIMM socket is connected to the SMBus. The 168-pin RIMM modules include a 256-byte I2C serial EEPROM. The first 128 bytes contain general information, including the DRAM chips’ manufacturer’s name, RIMM speed rating, RIMM type, and so on. You can use the second 128 bytes of the serial EEPROM to store data online. AS98127F The AS98127 chip is a hardware-monitoring sensor dedicated to the processor temperature.
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System Board Input/output Controller Hub 2 (82801BA) The integrated microprocessor includes the following: • • • • • • Synopsys cell based on Dallas “8052” equivalent 2KB boot ROM 256 bytes of data RAM I2C cell Analog-to-Digital (ADC) with five entries Additional glue logic for interrupt control, fan regulation, and a status panel control MaxiLife downloads its code in 96 milliseconds from an I2C serial EEPROM. The total firmware (MaxiLife 8051-code, running in RAM) size is 14KB.
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System Board Input/output Controller Hub 2 (82801BA) MaxiLife Architecture The MaxiLife chip continuously monitors temperature and voltage sensors located in critical regions on the system board. This chip receives data about the various system components via a dedicated I2C bus, which is a reliable communications bus to control the integrated circuit boards.
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System Board Input/output Controller Hub 2 (82801BA) Devices On The LPC Bus Figure 2-13 illustrates the devices connected to the LPC bus.
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System Board Input/output Controller Hub 2 (82801BA) • Standard mode (PC/XT, PC/AT, and PS/2 compatible). • Bidirectional mode (PC/XT, PC/AT, and PS/2 compatible). • Enhanced mode (enhanced parallel port, EPP, compatible). • High-speed mode (MS/HP extended capabilities port, ECP, compatible). FDC The integrated floppy disk controller (FDC) supports any combination of two of the following: tape drives, 3.5-inch flexible disk drives, 5.25-inch flexible disk drives.
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System Board FirmWare Hub (82802AB) FirmWare Hub (82802AB) The FWH (also known as flash memory) is connected to the LPC bus. It contains 4Mbit (512KB) of flash memory. The hardware features of the FWH include: • Random Number Generator (RNG) • Five General Purpose Inputs (GPI) • Register-based block locking • Hardware-based locking An integrated combination of logic features and nonvolatile memory: • Enables better protection for the storage and update of system code and data.
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System Board FirmWare Hub (82802AB) Feature • Industry standard packages: Feature • Case temperature operating range — 40L TSOP or 32L PLCC The FWH includes two hardware interfaces: • FWH interface • A/A Mux interface The Interface Configuration (IC) pin on the FWH provides the control between these interfaces. You must select the interface mode prior to power-up or before return from reset (RST# or INIT# low to high transition).
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System Board System Bus System Bus The system bus of the Pentium IV processor is implemented in the Gunning Transceiver Logic (GTL)+ technology. This technology features open-drain signal drivers that are pulled up through resistors at bus extremities to the operating voltage of the processor core. These resistors also act as bus terminators and are integrated in the processor and in the 82850 MCH.
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System Board System Bus • Dual independent bus architecture, which combines a dedicated 64-bit Level 2 cache bus (supporting 256KB), plus a 64-bit system bus that enables multiple simultaneous transactions • MMX2 technology, which gives higher performance for media communications, and 3D applications • Dynamic execution to speed up software performance • Internet Streaming SIMD Extensions 2 (SSE2) for enhanced floating point and 3D application performance • Uses multiple low-power states, such as A
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System Board Assigned Device Interrupts Assigned Device Interrupts I/o Controller Hub Interrupts Device Reference Name REQ/ GNT IDSEL AD[xx] ID Chip-set Interrupt Connection INTA INTB INTC INTD AC’97 audio controller CS4280 4 (ICH2) 5 21 — A — — USB controller — — — — A — — — AGP slot J34 — 0 16 A B — — PCI 32-bit slot #1 J37 1 (ICH2) 6 22 C D A B PCI 32-bit slot #2 J38 0 (ICH2) 8 24 A B C D PCI 32-bit slot #5 (LAN card) J42 5 (ICH2) 11 27 B C D
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System Board Assigned Device Interrupts Although you can use the Setup program to change some of the settings, the following address map isn’t completely BIOS dependent but is determined partly by the operating system. Note that some of the interrupts are allocated dynamically.
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System Board Assigned Device Interrupts PCI IRQ Lines PCI devices generate IRQs using up to four PCI IRQ lines (INTA#, INTB#, INTC#, and INTD#). PCI interrupts can be shared; several devices can use the same interrupt. However, optimal system performance is reached when minimizing the sharing of interrupts. Refer to page 60 for a table of the PCI device interrupts.
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3 Chapter 3 System BIOS 63
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System BIOS Overview Overview This chapter summarizes the HP Workstation x2100’s Setup program and BIOS. Chapter 4, “Tests And Error Messages,” describes the POST routines. The BIOS is based on the core Phoenix BIOS, which includes 4Mbits of flash memory, support for PCI Specification 2.2, suspend to RAM, and RIMM or DIMM memory modules. The BIOS includes a boot ROM for the 3COM 3C905C and HP LAN cards.
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System BIOS Overview Using The HP Setup program To run the Setup program, press F2 while the initial HP logo displays, immediately after restarting the workstation. Alternatively, press Esc to view the summary configuration screen. By default, this screen displays for 15 seconds, but pressing any key stops this delay. The band at the top of the Setup screen offers the following menus: Main, Advanced, Security, Boot, Power, and Exit. Use the left and right arrow keys to select these menus.
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System BIOS Overview Processors, Memory And Cache Advanced Processors, Memory, and Cache Processor Type CPU Speed Pentium (R) 4 1500MHz Microcode update version [F24/4] Memory Caching Memory Error Checkinga [Enabled] [ECC] Item-Specific Help a. Only if the system detects ECC modules. Floppy Disk Drives Advanced Floppy Disk Drives Floppy Disk Controller Floppy Disk Drive A Floppy Disk Drive B Item-Specific Help [Enabled] [1.
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System BIOS Overview Integrated USB Interface Advanced Integrated USB Interface USB Controller Legacy Keyboard Emulation Item-Specific Help [Auto] [Disabled] Integrated I/O Ports Advanced Integrated I/O Ports Parallel Port Parallel Port Mode Serial Port A Serial Port B Item-Specific Help [Auto] [ECP] [Auto] [Auto] Integrated Audio Device Advanced Integrated Audio Device Integrated Audio Item-Specific Help [Enabled] AGP Configuration (Video) Advanced AGP Configuration (Video) Graphic Aperture Item
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System BIOS Overview Integrated LAN Advanced Integrated LAN Integrated Network: Option ROM Scan Bus Master Bus Latency Timer Item-Specific Help [Enabled] [Enabled] [Disabled] [0020h] Security Screen Submenus let you change the characteristics and values of the: • • • • • systems administrator password user password power-on password boot device security hardware protection Main Advanced Security Boot Administrator Password Clear Set Administrator Password [Enter] Clear Both Passwords [Enter] >> U
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System BIOS Overview Boot Screen This screen lets you select the order of the devices in which you want the BIOS to attempt to boot the operating system: • Hard disk drives • Removable devices The operating system assigns drive letters to these devices in the order that you specify. During POST, if the BIOS unsuccessfully boots from one device, it attempts to boot from the next device on the Boot Device Priority list until it finds an operating system.
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System BIOS Updating The System BIOS Updating The System BIOS You can download the latest system BIOS (standard flash operation) from HP’s Web site at www.hp.com/go/workstationsupport. After accessing the site, select HP x2100 Workstation. Instructions for updating the BIOS accompany the downloaded BIOS files and a BIOS flash utility (flash.txt). The BIOS update not only flashes the BIOS but also updates MaxiLife. Figure 3-1 shows how the system BIOS flash operates.
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System BIOS Updating The System BIOS 5. Remove the power cord, and reset switch 9 back to OFF. 6. Replace the workstation’s cover, turn on the workstation, and let it complete its startup routine. 7. After POST completes, press F2 when prompted to use the Setup program. 8. Set the administrator and new user passwords. 9. To save the new password and exit Setup, press Esc or select Exit Menu. Clearing The CMOS 1. Turn off the workstation, disconnect the power cord and all cables, then remove the cover. 2.
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System BIOS Updating The System BIOS 9. Turn off the workstation. Remove the floppy disk from the drive. Remove the power cord. 10. Set switch 7 back to OFF. 11. Replace the cover, reconnect the power cord, then reboot the workstation.
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System BIOS BIOS Addresses BIOS Addresses This section provides a summary of the main features of the HP system BIOS. This is software that provides an interface between the computer hardware and the operating system. For the procedure to update the system ROM firmware, see page 70. System Memory Map Reserved memory that accessory boards use must reside in the area from C8000h to EFFFFh.
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System BIOS BIOS Addresses system components. When you install an accessory board, ensure that the selected I/O address space is in the free area of the space reserved for accessory boards (100h to 3FFh).
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System BIOS BIOS Addresses The following table shows how the system allocates DMA channels. DMA controller Channel Function DMA 0 Free DMA 1 Free if not used for parallel port in Setup DMA 2 Floppy disk drive controller DMA 3 Free if not used for parallel port in Setup DMA 4 Used to cascade DMA channels 0-3 DMA 5 Free DMA 6 Free DMA 7 Free Interrupt Controllers The system’s interrupt controller is equivalent in function to two 82C59 interrupt controllers.
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System BIOS BIOS Addresses I/O APIC Input IRQ INTIN18 PCINTC INTIN19 PCINTD INTIN20 TFPC IRQ INTIN21 SCI IRQ INTIN22 not connected INTIN23 ICH SMI (not used) IRQ Description Three major interrupt modes are available: NOTE • PIC mode: This mode uses only legacy interrupt controllers, so the system can support only one processor. You can select this mode when you install Windows NT.
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4 Tests And Error Messages This chapter describes: • • • • Chapter 4 MaxiLife firmware test sequences and error messages Preboot diagnostics error codes Power-On Self-Test (POST) routines, which the computer’s ROM BIOS contains Error messages and suggestions for corrective action 77
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Tests And Error Messages MaxiLife Test Sequence And Error Messages MaxiLife Test Sequence And Error Messages When you turn on the workstation, the system initiates the normal startup sequence, which consists of the following steps: • • • • Basic preboot diagnostics BIOS launch POST phase Operating system boot phase If the system detects any errors during the startup sequence, MaxiLife won’t necessarily freeze the system.
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Tests And Error Messages MaxiLife Test Sequence And Error Messages On the HP Workstation x2100, the first detected error displays a message on the LCD status panel. If an error occurs, one of the following screens displays. Figure 4-1 Possible Error Messages Control of some voltages: 12V, 3.3V, 1.8V, 2.
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Tests And Error Messages MaxiLife Test Sequence And Error Messages Pre-boot Diagnostics Error Codes When a failure occurs prior to the operating system loading, the workstation beeps three times, then begins a series of beeps. These beeps identify the part that needs troubleshooting or replacement.
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Tests And Error Messages POST Sequence And POST Error POST Sequence And POST Error In this phase, MaxiLife waits for any error messages that the BIOS may issue. If such an error occurs, an error code appears on the monitor screen. On the HP Workstation x2100, a screen similar to Figure 4-3 displays. The error code that appears on the LCD status panel is the same as the one that appears on the monitor screen. If the POST issues several error codes, only the last one is visible on the LCD status panel.
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Tests And Error Messages POST Sequence And POST Error Table 4-2 (Continued) Test Error Code Beep Codes Action to Take Presence of continuity modules in the RIMM sockets RIMM continuity 3 Check that the RDRAM continuity modules are installed Compatibility speed rating of installed RDRAM modules RIMM speed 3 Check that the installed RDRAM modules have the same speed ratings Compatibility of installed RDRAM modules RIMM devices 3 The 32-device limit per RDRAM has been exceeded Presence of mem
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Tests And Error Messages POST Sequence And POST Error Table 4-3 Test During normal usage, HP MaxiLife continually checks vital system parameters. If an error occurs, a message appears on the LCD panel.
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Tests And Error Messages Main Menu Main Menu The main menu appears when you press any of the LCD buttons. (You can access the MaxiLife LCD status panel even when the workstation is powered off.) The main menu consists of three submenus: • • • System Info Boot Steps Boot Report system info Obtains information from the BIOS and the system’s serial EEPROM.
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Tests And Error Messages Main Menu Boot Steps Shows the POST codes during system startup. The BIOS provides the POST code, which appears on the LCD panel as soon as it is available. If the system stops during startup, the last successful boot-step POST code appears on the LCD. When you select Boot Steps, the POST step appears on the LCD status panel during the subsequent boot processes.
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Tests And Error Messages Order In Which POSTs Occur Order In Which POSTs Occur The POST executes each time the system is powered on or a reset is performed. The POST process verifies the basic functionality of the system components and initializes certain system parameters. The POST starts by displaying a graphic screen of the HP PC Workstation’s logo when you restart the system. If you want to view the POST details, press Esc to access the HP Summary Screen.
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Tests And Error Messages Order In Which POSTs Occur Table 4-4 POST Checkpoint Codes (Continued) Checkpoint Code Chapter 4 POST Routine Description MaxiLife LCD Display Message 11h Load alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI bus mastering devices 14h Initialize keyboard controller 16h BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch
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Tests And Error Messages Order In Which POSTs Occur Table 4-4 POST Checkpoint Codes (Continued) Checkpoint Code 88 POST Routine Description MaxiLife LCD Display Message Beep Codes 46h Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices PCI Detection 5 4Ah Initialize all video adapters in system Video Detection 4 4Bh Display QuietBoot screen (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU typ
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Tests And Error Messages Order In Which POSTs Occur Table 4-4 POST Checkpoint Codes (Continued) Checkpoint Code Chapter 4 POST Routine Description MaxiLife LCD Display Message 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Disable onboard super I/O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS 232 ports 83h Configure non-MCD IDE controllers 84h Detect and install external parallel port
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Tests And Error Messages Order In Which POSTs Occur Table 4-4 POST Checkpoint Codes (Continued) Checkpoint Code 90 POST Routine Description MaxiLife LCD Display Message 9Fh Determine number of ATA and SCSI drives A0h Set time of day A2h Check key lock A4h Initialize typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done - prepare to boot operating system B5H Terminate QuietBoot (optional) B6h Check pas
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Tests And Error Messages Order In Which POSTs Occur Table 4-4 POST Checkpoint Codes (Continued) Checkpoint Code POST Routine Description C9h Extended checksum (optional) D2h Unknown Interupt MaxiLife LCD Display Message Beep Codes The following are for boot block in Flash ROM Chapter 4 E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS
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Tests And Error Messages Order In Which POSTs Occur a. If the BIOS detects error 2C, 2E, or 30 (base 512KB RAM error), it displays an additional word-bitmap (xxxx) indicating the address line or bits that failed. For example: 2C 0002 means line 1 (bit one set) has failed. 2E 1020 means data bits 12 and 5 (bits 12 and 5 set) have failed in the lower 16 bits. The BIOS also sends the bitmap to the port-80 LED display.
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Tests And Error Messages Error Message Summary Error Message Summary In the event an error generates in POST during the boot process, the Error Setup Manager gives access to one or more detected errors. Each EMU error displays as a four-digit code with an associated text message on the monitor screen and/or the MaxiLife LCD panel. You can get further details by pressing Enter. A detailed description of the reason for the failure and how to solve the problem displays.
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Tests And Error Messages Error Message Summary Code # Cause/Symptom Short message (US) 0310h Floppy A: not detected (but configured in CMOS) Flexible disk drive error 0311h Floppy B: not detected (but configured in CMOS) Flexible disk drive error 0306h General failure on floppy controller Flexible disk drive error 0400h CD-ROM test failure CD-ROM error 0401h CD-ROM not detected (but configured in CMOS) CD-ROM error 0500h General failure on HDD onboard primary ctrl IDE device error 0501
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Tests And Error Messages Error Message Summary Message Chapter 4 Explanation or Suggestions for Corrective Action Resource allocation conflict -PCI device 0079 on system board Clear CMOS. Video PnP interrupted or failed; re-enable in Setup and try again You may have powered your computer off/on too quickly and the computer turned off video PnP as a protection. System CMOS checksum bad - run Setup CMOS contents have changed between two power-on sessions. Run Setup for configuration.
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Tests And Error Messages Error Message Summary 96 Chapter 4
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5 Hardware Components This chapter describes: • • • • Chapter 5 Graphics cards and PCI cards Mass storage devices Connectors and sockets The rear panel 97
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Hardware Components Graphics Cards Graphics Cards HP Workstation x2100 models provide installation and factory support for certain Matrox, nVIDIA and ATI graphics cards. HP-supported drivers for these cards can be found on the http://www.hp.com/go/workstationsupport web page. For all other product information (specifications, features, etc.), visit the individual manufacturer’s web page: • Matrox Millennium G450 (for HP-supported drivers, see http://www.hp.
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Hardware Components Graphics Cards Table 5-1 Graphics Cards, Resolutions and Display Frequencies (Continued) Graphics Card nVidia Quadro2 EX nVidia Quadro2 Pro ATI Fire GL2 ATI Fire GL4 Display Resolutiona Vertical Frequencies (Hz)b 640x480 60, 70, 72, 75, 85, 100, 120, 140, 144, 150, 170, 200, 240 800x600 60, 70, 72, 75, 85, 100, 120, 140, 144, 150, 170, 200, 240 1024x768 60, 70, 72, 75, 85, 100, 120, 140, 144, 150, 170, 200, 240 1280x1024 60, 70, 72, 75, 85, 100, 120, 140, 144, 150, 170 1
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Hardware Components PCI Cards PCI Cards HP 10/100 TX PCI LAN Interface The 10/100 TX LAN Interface is a 32-bit PCI 2.2 card that supports 10Mbits per second (10Base-T) and 100Mbits per second (100 TX) transfer speeds, and both half and full duplex operation. HP 10/100 TX PCI LAN Interface Features Feature Description RJ45 connector Connection to Ethernet 10/100 TX autonegotiation BootROM Protocols: • PxE 2.
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Hardware Components PCI Cards HP 10/100 TX PCI LAN Interface LED Descriptions Table 5-2 LED Chapter 5 Description Flashing Steady Off 10 LNK Link integrity Reversed polarity Good 10Base-T connection between NIC and hub No connection between NIC and hub 100 LNK Link integrity Reversed polarity Good 100 TX connection between NIC and hub No connection between NIC and hub ACT Yellow: Port traffic for either speed Network traffic present Heavy network traffic No traffic 101
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Hardware Components PCI Cards SCSI Adapter Cards Adaptec 29160 SCSI PCI Adapter Card.. Your workstation has an Ultra 160/m SCSI card. The Adaptec SCSI card has a system bus rate of 533MB/sec, a SCSI data transfer rate of 160MB/sec, and the capability to support as many as 15 peripheral devices. The Adaptec SCSI card can connect to Low-Voltage Differential (LVD) SCSI devices (for example, Ultra2 and Ultra 160/m) and Single-Ended (SE) SCSI devices (for example, Ultra SCSI, Fast SCSI, SCSI-1).
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Hardware Components PCI Cards For information about how to connect internal and external SCSI devices, please read Chapter 6 “Installing and Replacing Hardware Parts.” SCSI Cable Information You should use your external SCSI connector to connect LVD SCSI devices to your workstation. This section provides you with SCSI cable information that is important for the correct operation of your external SCSI device. NOTE The total length of the external SCSI cable shouldn’t exceed 10 meters (approximately 32.
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Hardware Components PCI Cards Table 5-4 Feature Double Transition Clocking Description Changes the digital protocol to use both edges of the SCSI request/acknowledge signal clock. Allows designers to use Ultra2 cables. The signal in an Ultra2 SCSI runs a 40MHz, whereas data runs at only 20MHz or 80MB/sec on a 16-bit wide bus. Using both edges of the same signal at 40MHz, you can increase the data rate to 40MB/sec or 160MB/sec on a 16-bit wide bus.
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Hardware Components Mass Storage Devices Mass Storage Devices You can find information about available accessories at www.hp.com/pcaccessories Flexible Disk Drives The front-access shelf has a 3.5-inch, 1.44MB flexible disk drive. Hard Disk Drives Tables 5-1, 5-2 and 5-3 list the 5.25-inch (1-inch high) hard disk drives (which are subject to change) that may be supplied with the HP Workstation x2100 (type and quantity depends on model) on internal shelves, connected to the SCSI or IDE controller.
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Hardware Components Mass Storage Devices Table 5-7 IBM SCSI Hard Disk Drives FEATURE IBM Ultrastar 36LZX (DDYS-T18350) IBM Ultrastar 36LZX (DDYS-T36950) Capacity 18.35 GB 36.7 GB Interface Ultra160 SCSI Ultra160 SCSI Ext. peak transfer rate 160MB/sec 160MB/sec Average seek time (read) 4.9 msec typical 4.9 msec typical Internal data rate (MB/sec) 280 MB/sec min. to 452 MB/sec max. 280 MB/sec min. to 452 MB/sec max.
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Hardware Components Mass Storage Devices Description Interface Power requirements ATAPI 5V, 1.2A 12V, 0.8A IDE DVD-ROM Drive Some models1 have a DVD-ROM drive, which can play any standard audio CDs and CD-ROMs, conforming to optical and mechanical standards as specified in the Red, Yellow, Orange, and Green Books.
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Hardware Components Mass Storage Devices Description Spin-up time Spin-down time Corrected error rate Data Buffer Capacity Write methods Format and EEC standard MTBF Interface 108 3.2 seconds (disk high speed to stop) 2.5 seconds (disk high speed to stop) ECC On (max. 32X): 1 block/1012 bits ECC Off (max.
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Hardware Components Connectors And Sockets Connectors And Sockets IDE Drive Connectors IDE Connectors Pin 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 Signal Reset# HD7 HD6 HD5 HD4 HD3 HD2 HD1 HD0 Ground 7 DMARQ DIOW# DIOR# IORDY DMACK# INTRQ DA1 DA0 CS1FX# DASP# Pin 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 Flexible Disk Drive Data Connector Signal Pin Ground HD8 HD9 HD10 HD11 HD12 HD13 HD14 HD15 orientation key Ground 2 Ground 3 Ground 4 CSEL Ground 5 IOCS16# PDIAG# DA2 CS3FX
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Hardware Components Connectors And Sockets Power Supply Connector (20-pin) And Aux Power Connector Power Supply Connector for System Board (20-pin) Pin 11 12 13 14 15 16 17 18 19 20 Signal 3V3_MAINSENSE 12V_NEG GROUND_1 _PSON GROUND3 GROUND5 GROUND6 5V_NEG 5V_3 5V_4 Pin 1 2 3 4 5 6 7 8 9 10 Aux.
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Hardware Components Connectors And Sockets CD AUDIO Connector Pin 3 4 AUX Connector Signal I/O Analog Ground CD Right Channel IN Pin Signal 3 Analog Ground 4 AUX Right Channel I/O IN Internal Speaker Pin Signal 1 SPK1 2 Tst1 3 Tst2 4 SPK2 Status Panel And Intrusion Status Panel Pin 1 3 5 7 9 11 13 Signal B1_LCD1 Ground HDD_LED_K ON_OFF GROUND2 _RESET VSTDBY_3V Pin 2 4 6 8 10 12 14 Intrusion Signal B1_LCD2 PWR_LED_A BACKLIGHT RED-LED_A HDD_LED_A SDA SCL Pin Signal 4 CLOSE 3 COMMON 1 OPEN Hard Dis
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Hardware Components Connectors And Sockets LCD Panel LCD Panel Pin 1 3 5 7 9 Figure 5-2 GND – Ground (C) 112 Pin 2 4 6 8 10 Signal VSTDBY 5V BT_LCD 1 BT_LCD 2 TX_BB Ground S-Video Connector C – Color (Chrominance) Figure 5-3 Signal SCL_5V SDA_5V not connected RX_BB Ground Y – Intensity (Luminance) GND – Ground (Y) Ethernet UTP Connector Chapter 5
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Hardware Components Rear Panel Connectors Rear Panel Connectors Figure 5-4 Rear Panel Socket Pin Layouts Mouse Connector Keyboard Connector 9-pin Serial Port Connectors Serial Port A 25-pin Parallel Port Connector Serial Port B Line Out Audio jacks Line In MIC USB Connectors (two) Keyboard And Mouse Connectors 2 4 1 3 6 5 Keyboard and Mouse Connectors Pin 1 3 5 Chapter 5 Signal Data Ground Clock Pin 2 4 6 Signal Not Used +5V dc Not Used 113
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Hardware Components Rear Panel Connectors USB Stacked Connector The USB graphic and pinout table for a USB connector. However, the information is also valid for a USB stacked connector. 1 2 3 4 USB Connector Pin Signal 1 2 3 4 Shell VBus DD+ GND Shield Serial Port Connectors This pinout information is valid for both the Serial Port A and Serial Port B connectors.
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Hardware Components Rear Panel Connectors 25-pin Parallel Connector 13 12 11 10 9 25 24 23 22 21 20 8 7 6 5 4 3 19 18 17 16 15 2 1 14 25-pin Parallel Connector Pin 25 24 23 22 21 20 19 18 17 16 15 14 Chapter 5 Signal Ground Ground Ground Ground Ground Ground Ground Ground SLIN INIT ERROR AUTO-FD Pin 13 12 11 10 9 8 7 6 5 4 3 2 1 Signal SLCT PE BUSY ACK D7 D6 D5 D4 D3 D2 D1 DO Strobe 115
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Hardware Components Rear Panel Connectors MIDI/Joystick Connector 8 7 6 5 4 3 2 1 9 10 11 12 13 14 15 MIDI/Joystick Connector Pin 9 10 11 12 13 14 15 Signal +5 V B-1 B-X MIDI-OUT B-Y B-2 MIDI-IN Pin 8 7 6 5 4 3 2 1 Signal +5 V A-2 A-Y Ground Ground A-X A-1 +5 V External Audio Jacks The Line In jack, Line Out jack, and Mic In jack on the rear panel are standard connectors.
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6 Chapter 6 Installing Or Replacing Parts And Accessories 117
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Installing Or Replacing Parts And Accessories Overview Overview This chapter provides information about installing accessories and replacing hardware parts in your HP Workstation x2100. Figure 6-1 Workstation Power Supply Unit Main Fan Front access shelves: Spare mounting rails: Three 5.25-inch drive shelves (can be used for optical drives or with a 3.5 tray kit available as accessory) Wide green rails for 5.25-inch devices (for example, zip drive) Narrow green rails for 3.5-inch devices Two 3.
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Installing Or Replacing Parts And Accessories Removing And Replacing The Cover And Front Bezel Removing And Replacing The Cover And Front Bezel WARNING For your safety, never remove the workstation cover without first disconnecting the power cord from the power outlet and removing any connection to a telecommunications network.
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Installing Or Replacing Parts And Accessories Removing And Replacing The Cover And Front Bezel Removing The Front Bezel The front bezel is divided into two sections: NOTE • The upper bezel gives access to three 5.25-inch shelves and two 3.5-inch shelves. • The lower bezel gives access to the control panel. To access the lower bezel, you must first remove the upper bezel. Take care when removing the upper and lower bezels. They are not on a hinge — do not force them open.
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Installing Or Replacing Parts And Accessories Removing, Replacing And Upgrading Memory Removing, Replacing And Upgrading Memory Your HP Workstation x2100 has two pairs of memory sockets for installing two or four RAMBUS Direct RAM (RDRAM) memory modules. Each pair of memory sockets must contain identical memory modules (identical in size, speed and type). That is, sockets A1 and B1 must contain identical modules, and sockets A2 and B2 must contain identical modules (or continuity modules).
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Installing Or Replacing Parts And Accessories Removing, Replacing And Upgrading Memory 3. If you are installing additional memory modules, you will need to remove the continuity modules. Open the two retaining clips and remove the continuity module from the socket. If you are replacing an existing memory module, open the two retaining clips and remove the existing memory module the socket. Always store any removed memory or continuity module in a safe place for future use. 4.
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Installing Or Replacing Parts And Accessories Installing Or Replacing An Accessory Card Installing Or Replacing An Accessory Card Your HP Workstation x2100 has five 32-bit 33 MHz PCI (PCI 2.2) accessory card slots and one AGP Pro slot on the system board. x2100 models support the following AGP graphics cards: • 1.5v AGP graphics cards (≤ 25w) • 1.5v AGP Pro graphics cards (≤ 50w) The x2100 does not support high power (>50w) AGP Pro and AGP 3.3 graphics cards.
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Installing Or Replacing Parts And Accessories Installing Or Replacing An Accessory Card a. Make sure the green retainer clip is installed on the post as shown in Figure 6-6. To move or adjust the clip, squeeze the locks on each side of the clip and slide it in or out. Before installing the beam, adjust the clip to be as close to the beam as possible. Figure 6-6 Retainer Clip on the Chassis Beam Assembly Clip inserted on post and adjusted to be as close to beam as possible.
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Installing Or Replacing Parts And Accessories Mass Storage And Optical Device Overview Mass Storage And Optical Device Overview The workstation has an integrated Ultra ATA-100 controller that supports up to four IDE devices. Removable media IDE devices, such as CD-ROM drives, DVD drives, tape drives and Zip drives, require front access. In addition to the floppy disk drive, your workstation can support another 3.5-inch device plus three front-access 5.25-inch devices.
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Installing Or Replacing Parts And Accessories Mass Storage And Optical Device Overview • A second IDE drive cable supports two IDE devices. If you install a CD-ROM drive, a DVD drive or a Zip drive, connect it to this cable. • The third cable has one connector for a floppy drive. • SCSI models have an additional cable and connectors. For more information, refer to “Installing SCSI Drives” on page 127.
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Installing Or Replacing Parts And Accessories Installing SCSI Drives Installing SCSI Drives Models with a SCSI card can be connected to up to five internal SCSI devices. Figure 6-8 shows both SCSI and IDE cables.
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Installing Or Replacing Parts And Accessories Installing SCSI Drives Setting SCSI IDs There are several SCSI Hard Disk Drives that may be installed in your system. For each of these drives, you must assign an unused SCSI ID. SCSI IDs range from 0 to 15 for wide 16-bit SCSI. Table 6-1 SCSI ID Settings SCSI ID Used By 0 First SCSI hard drive 1 Optional second SCSI hard drive 2-6 Unused 7 SCSI controller 8 - 15 Unused To set the SCSI ID: 1. Assign an unused SCSI ID.
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Installing Or Replacing Parts And Accessories Installing SCSI Drives NOTE Jumpers must be installed vertically. If jumpers are installed horizontally across adjacent pins, there is no effect. However, this is a good way to store unused jumpers.
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Installing Or Replacing Parts And Accessories Installing SCSI Drives Figure 6-11 Drive Style C IBM drives Jumper Block (J4) 1 2 3 4 5 6 7 o o o o o o o o o o o o o o 7 pairs SCSI Connector Power Connector Figure 6-12 Drive Style D Fujitsu drives 1 2 4 8 o o o o o o o o o o oo o o o o o o o o o o oo Jumper Block SCSI Connector 12 pairs Power Connector Table 6-2 Pins to Jumper Drive Style/SCSI ID (Quantum/Maxtor) A (Seagate) B (IBM) C (Fujitsu) D SCSI ID = 0 SCSI ID = 1 SCSI ID = 2 SCSI ID = 3
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Installing Or Replacing Parts And Accessories Installing SCSI Drives Table 6-2 Pins to Jumper (Continued) Drive Style/SCSI ID SCSI ID = 7 SCSI ID = 8 SCSI ID = 9 SCSI ID = 10 SCSI ID = 11 SCSI ID = 12 SCSI ID = 13 SCSI ID = 14 SCSI ID = 15 Pins to Jumper (n) ❐ ❐ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ❐ ❐ ❐ ❐ ❐ ❐ ❐ ❐ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ❐ ❐ ❐ ❐ ■ ■ ■ ■ ❐ ❐ ❐ ❐ ■ ■ ■ ■ ■ ■ ❐ ❐ ■ ■ ❐ ❐ ■ ■ ❐ ❐ ■ ■ ❐ ❐ ■ ■ Verifying Your SCSI Drive 1. Switch on the computer. 2.
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Installing Or Replacing Parts And Accessories Installing SCSI Drives The following table indicates the device, location, and required rails. Device to be Installed 132 Location Required Rails 3.5-inch device (2nd hard disk drive) 3.5-inch internal shelf Blue left and right rails (L or R indicated on the rail) 5.25-inch device (CD-ROM, DVD, etc.) 5.25-inch front access bay Wide green rails (L or R not indicated on the rail) 3.5-inch device (zip drive or second floppy disk drive ) 3.
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Installing Or Replacing Parts And Accessories Removing And Replacing A Hard Disk Drive Removing And Replacing A Hard Disk Drive CAUTION Handle the hard disk drive with care. Avoid shocks and violent movements which can cause damage to the hard disk drive’s internal components. A drop of one-quarter inch can damage it. Make sure you back up your files before you install a hard disk drive. Refer to your operating system documentation for information on how to do this. Removing The Old Drive 1.
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Installing Or Replacing Parts And Accessories Removing And Replacing A Hard Disk Drive boot drive to the upper shelf and install the secondary drive in the lower shelf. This will insure the cables are positioned correctly. This procedure is not necessary if the drive is a SCSI drive. 3. Align the guide rails on both sides of the drive with the internal shelf guides and then slide the drive in until it clicks into position. NOTE Avoid trapping or disconnecting the hard disk drive bay thermal sensor cable.
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Installing Or Replacing Parts And Accessories Installing A Second Hard Disk Drive In An Internal Shelf Installing A Second Hard Disk Drive In An Internal Shelf The internal hard disk shelves, located just under the floppy drive, can support two 3.5-inch devices. To install a second hard disk drive: 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstation’s cover (refer to page 119 for instructions). 3.
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Installing Or Replacing Parts And Accessories Installing A Device In A Front Access Bay Installing A Device In A Front Access Bay 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstation’s cover and front upper bezel (refer to page 138 for instructions). 3. Depending on the device to be installed, either: a. Remove the snap-in 5.25-inch metal filler plate.
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Installing Or Replacing Parts And Accessories Installing A Device In A Front Access Bay 6. To allow front access to the device, remove the plastic filler from the upper bezel by unclipping it on one side and pivoting it out. Store the plate in a safe place. Figure 6-15 Removing the Plastic Filler 7. Replace the front upper bezel and workstation’s cover (refer to page 119). Reconnect all the power and telecommunications cables. 8. Turn to page 138 to complete the installation.
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Installing Or Replacing Parts And Accessories Completing Mass Storage Device Installation Completing Mass Storage Device Installation IDE Drive 1. Switch on the computer. 2. To verify the configuration of your hard disk drive, press F2 to enter Setup when the HP logo appears. Once in Setup, select the Advanced menu, then the IDE Devices submenu. In the Primary Master item, check that the details for the device have been correctly detected by the Setup program. 3. Press F3 to save and exit Setup.
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Installing Or Replacing Parts And Accessories Replacing The CD-ROM Drive (or DVD-drive) Replacing The CD-ROM Drive (or DVD-drive) Removing The Old Drive 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstation’s cover and front upper bezel (refer to page 119 for instructions). 3. Disconnect the power and data cables from the old drive. 4. Remove the drive.
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Installing Or Replacing Parts And Accessories Replacing The CD-ROM Drive (or DVD-drive) 2. In the Setup program, select the Advanced menu, then the IDE Devices submenu. Check that the CD-ROM drive has been detected on the IDE channel. 3. Press F3 to save and exit the program.
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Installing Or Replacing Parts And Accessories Replacing The Floppy Disk Drive Replacing The Floppy Disk Drive Removing The Floppy Disk Drive 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstation’s cover and front upper bezel (refer to page 119 for these instructions). 3. Disconnect the power and data cables from the old drive. 4. Remove the drive.
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Installing Or Replacing Parts And Accessories Replacing The Power Supply Unit Replacing The Power Supply Unit WARNING Hewlett-Packard does not support power supply upgrades. This information is provided to help you replace a defective power supply unit. For your safety, only replace with a power supply unit provided by HP support services. Removing The Power Supply Unit 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2.
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Installing Or Replacing Parts And Accessories Replacing The Processor Replacing The Processor Removing The Existing Processor 1. Turn on the workstation for 3 to 5 minutes to warm up the heatsink and processor. This will make the separation of the heatsink and the processor easier. Do not leave the workstation on longer than 3 to 5 minutes as the heatsink may become too hot to touch. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2.
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Installing Or Replacing Parts And Accessories Replacing The Processor Installing The New Processor 1. If your heatsink has a thermal interface material attached to it, skip this step. When reusing the processor and/or turbocooler heatsink with attached thermal interface material, discard the old thermal interface material. You do not need to scrape off any thermal material that adheres to the processor turbocooler heatsink.
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Installing Or Replacing Parts And Accessories Replacing The System Board Replacing The System Board Removing The System Board 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstation’s cover (refer to page 119 for instructions). 3. To ease installation, place your workstation on its side with the system board facing upwards. 4. Remove the workstation chassis beam. Figure 6-22 Removing the System Board 4 9 7 10 8 5.
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Installing Or Replacing Parts And Accessories Replacing The System Board CAUTION When inserting the system board, be careful not to damage or bend the metal fingers on the rear connector EMI shield. If the shield is damaged it can be very difficult to install the system board correctly. 3. Replace the rear screw to secure the system board in place. 4. Replace the two screws located next to the processor socket. Figure 6-23 Installing the New System Board 1 2 4 3 5.
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Installing Or Replacing Parts And Accessories Setting System Board Switches Setting System Board Switches There are ten system board switches used for configuration, numbered from 1 to 10. Of these a certain number are reserved and should not be modified, otherwise it could lead to a system failure. Switch Figure 6-24 Default Position To Configure: 1-4 OFF Reserved. Do Not change Default Settings 5 ON Reserved. Do Not change Default Setting 6 ON Enables keyboard power-on.
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Installing Or Replacing Parts And Accessories Replacing The System Fan Replacing The System Fan Removing The Fan 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstation’s cover (refer to page 119 for instructions). 3. Holding the fan with one hand, use a screwdriver to gently push the retaining clips in the direction shown by the arrows on the chassis, then slide the fan up and out of the chassis.
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Installing Or Replacing Parts And Accessories Replacing The System Fan Replacing The Rear Fan NOTE Ensure that all cables are clear of the fan and will not easily come into contact with the fan during normal use or following transportation. 1. The fan unit can only be installed in one way. The distance between the two retaining clips is shorter at the top than the bottom. Align the fan clips with their corresponding holes. 2. Gently push the fan downwards until it clicks into place. 3.
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Installing Or Replacing Parts And Accessories Replacing The Fan And Speaker Assembly Replacing The Fan And Speaker Assembly Removing The Fan And Speaker Assembly 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstation’s cover and front upper and lower bezels. Refer to page 119 for these instructions. 3. Disconnect the cables from their connectors located on the system board. 4.
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Installing Or Replacing Parts And Accessories Replacing The Battery Replacing The Battery WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace the battery only with the same or equivalent type recommended by the manufacturer. The battery is a lithium battery which does not contain heavy metals.
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Installing Or Replacing Parts And Accessories System Board Connectors Memory slots System Board Connectors B2 B1 Main Power A2 A1 Main chassis fan Auxiliary power Processor fan Workstation slots AGP Slot Battery socket Thermal sensor Chassis intrusion Primary IDE ATX12V power Secondary IDE CD-ROM audio in Floppy Processor System board switches Internal Speaker Workstation card fan Wake On LAN 152 Status panel Chapter 6
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7 Troubleshooting Your Workstation The following table outlines common problems that are explained in this chapter.
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Case 1 Troubleshooting Your Workstation Symptom: when the power button is pressed, the Workstation... Type of problem Refer to page Shows no sign of activity at all: Workstation may not be correctly connected to the power supply. page 156 Monitor may be badly connected or not switched on. page 158 HP MaxiLife has detected a hardware configuration error. A component may be improperly connected inside the workstation. page 160 Configuration error has been detected by the POST (Power-On Self Test).
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Troubleshooting Your Workstation You have forgotten your password. • Can’t start the workstation page 173 Your workstation has a software problem. • Software application will not run. page 174 • Date and time are wrong. Your workstation repeatedly loses its configuration settings. page 174 You have problems using the Euro symbol.
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Troubleshooting Your Workstation Case 1: No Activity At All Case 1: No Activity At All When the power button is pressed, the workstation appears to boot (sound from the hard disk drive and fan, and status LED is red), but the monitor is blank. NOTE • Monitor is blank. • No hard disk drive or fan noise. • MaxiLife status panel does not light up or display any messages. Before removing the cover, always switch off the display and workstation. Disconnect the power cord and any accessory cables.
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Troubleshooting Your Workstation Case 1: No Activity At All Symptom... Check that... There is not a problem with the power supply unit. How... 1. Replace the power supply unit with a known working power supply from the same model workstation. 2. If the workstation starts, contact HP Support or your authorized dealer. The power supply unit might need replacing.
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Troubleshooting Your Workstation Case 2: Monitor Is Blank, MaxiLife Is OK Case 2: Monitor Is Blank, MaxiLife Is OK HP x2100 INFO When the power button is pressed, the workstation appears to boot (sound from the hard disk drive and fan, and status LED is green), but the monitor is blank. SERVICE NOTE • Hard disk drive and fan can be heard. • Status LED is GREEN. • MaxiLife status panel displays system booting. Before removing the cover, always switch off the display and workstation.
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Troubleshooting Your Workstation Case 2: Monitor Is Blank, MaxiLife Is OK Symptom... Check that... Dual monitor or multi-monitor configuration problem If you have a dual monitor video card installed, but only one monitor, check that it is connected to Output 1. If you have two or more video cards installed, but only one monitor, check that the monitor is connected to the correct output. Only one monitor is The driver is correctly being displayed by configured for multi-monitor Windows. operations. How..
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Troubleshooting Your Workstation Case 3: Boot Fails, Monitor Is Blank, MaxiLife Displays Error Message HP x2100 xxxxxxx Case 3: Boot Fails, Monitor Is Blank, MaxiLife Displays Error Message When the power button is pressed, the hard disk drive or fan can be heard, but the workstation does not boot. The monitor remains blank and the status LED is red. NOTE • Monitor remains blank. • Status LED is RED. • Beep code is emitted. • MaxiLife status panel displays an error message with a sad face .
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Troubleshooting Your Workstation Case 3: Boot Fails, Monitor Is Blank, MaxiLife Displays Error Message Pre-boot Test Errors The following table shows the type of error messages that can occur during the pre-boot checks. Beep Code 1 beep MaxiLife Message CPU Socket Check that... Processor absent, not correctly connected or ZIP socket not closed • Check processor correctly connected and ZIP socket closed. • Processor socket 2 contains a terminator if it is unused.
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Troubleshooting Your Workstation Case 3: Boot Fails, Monitor Is Blank, MaxiLife Displays Error Message If You Miss The Beep Code If you miss the beep code, turn off the workstation by pressing the on/off power button for five seconds or more, then listen for the signal again. Post Test Errors Following the pre-boot checks, the POST (Power-On Self Test) sequence is initiated. It should be noted that in some cases, a Beep and Post Error can occur at the same time.
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Troubleshooting Your Workstation Case 3: Boot Fails, Monitor Is Blank, MaxiLife Displays Error Message MaxiLife Error Message Check ATA / SCSI Bios SETUP ...Checking... ACPI Init. Check Password Prepare Boot Dmi Tables Init. PNP Opt. ROM Ini Chapter 7 Action to Take Check SCSI card (if installed). If this does not work, change system board. No action necessary. This message is displayed when the user enters the BIOS Setup program.
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Troubleshooting Your Workstation Case 4: Boot Process Fails, Error Message Appears Case 4: Boot Process Fails, Error Message Appears When the power button is pressed, the workstation starts to boot and there is activity on the monitor, but the boot process then fails with an error message. Status LED is red. A configuration error has been detected. NOTE • Boot process fails with an error message. • Status LED is RED. • MaxiLife status panel displays and a POST error message.
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Troubleshooting Your Workstation Case 4: Boot Process Fails, Error Message Appears Further details can be accessed by pressing Enter. A detailed description of the reason for the failure and how to solve the problem is displayed. The following examples give the different types of error categories. Category #1: If the error is only a warning (for example, key stuck), the POST should prompt: WARNINGa Keyboard Error 00100 a.
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Troubleshooting Your Workstation Case 5: Screen Goes Blank Or Corrupt Image Case 5: Screen Goes Blank Or Corrupt Image When the power button is pressed, the workstation starts to boot and there is initially some activity on the monitor, but then the screen goes blank or the image is corrupt. NOTE • Screen becomes blank, or • Image is corrupt. Before removing the cover, always switch off the display and workstation. Disconnect the power cord and any accessory cables.
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Troubleshooting Your Workstation Use Or Configuration Problems Use Or Configuration Problems If your workstation boots normally, but you are having problems using or configuring your workstation. Symptom Type of Problem Refer To Workstation starts to boot, but a POST (Power-On Self-Test) error message is displayed on the screen. • CMOS test error. page 168 • Keyboard or mouse are not working correctly. page 168 • Floppy disk drive LED does not appear.
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Troubleshooting Your Workstation Use Or Configuration Problems • Hard Disk Drive page 180 • CD-ROM, DVD or CD-RW Drives page 180 Troubleshooting Hardware With HP e-DiagTools page 182 Recovering Hard Disk Drive Contents page 186 CMOS Test Error Symptom: POST displays CMOS test error. CMOS is a chip that keeps a record of installed components when the workstation is turned off. NOTE Before removing the cover, always switch off the display and workstation.
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Troubleshooting Your Workstation Use Or Configuration Problems You may need to update the Basic Input Output System (BIOS). Create a bootable floppy to update the BIOS. Refer to page 176. If the keyboard/mouse still does not work... Check that... How... The system board is working. There is a possible problem with the system board. Contact HP Support or your authorized dealer. If the problem persists, contact HP Support or your authorized dealer.
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Troubleshooting Your Workstation Use Or Configuration Problems NOTE Before removing the cover, always switch off the display and workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the workstation, reconnect the power cord and accessory cables. Verify that the workstation boots correctly. Check that... The drive is correctly configured in the Setup program. Refer to page 179. How... 1. Switch the workstation OFF then ON. 2.
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Troubleshooting Your Workstation Use Or Configuration Problems Serial Or Parallel Port Test Error Symptom: POST displays a port test error. NOTE Before removing the cover, always switch off the display and workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the workstation and reconnect the power cord and accessory cables. Verify that the workstation boots correctly. Check that... How... 1. Switch the workstation OFF then ON.
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Troubleshooting Your Workstation Use Or Configuration Problems MaxiLife Error Message Explanation Action to Take PSU 12 V error 12V PSU is out of range 10,8V – 13,2V Check power supply unit. Power CPU error CPU power is out of range 1V – 3V Change system board. PSU 3V3 error 3.3V PSU is out of range 3,15V – 3,45V Check power supply unit. 2V5 mainboard 2V5 on main board is out of range 2,25V – 2,75V Change system board.
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Troubleshooting Your Workstation Use Or Configuration Problems You Have Forgotten Your Password NOTE Use these instructions if the passwords were set with the Setup program. Symptom... You have forgotten the User password. Solution... 1. Switch off the workstation. 2. Restart the workstation. If you are prompted for a password, enter the Administrator password. 3. When Press F2 to Enter Setup appears, press the F2 key. 4. Enter the Administrator Password to access the Setup program. 5.
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Troubleshooting Your Workstation Use Or Configuration Problems Your Workstation Has A Software Problem Symptom... Green power indicator light is illuminated, but some software won’t run. Date and time are wrong. Solution... • Refer to the application software documentation and/or the operating system documentation for guidance. • If the software is running but not functioning properly, try to save any unsaved data, then close down the application and re-launch it.
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Troubleshooting Your Workstation Use Or Configuration Problems 6. Run the Setup program, accessed by pressing F2 at startup, to reconfigure the workstation. You Have Problems Using The Euro Symbol If your keyboard has a Euro symbol key, it can only be used with operating systems and applications that support this feature. • Only the latest operating systems provide integrated support for the Euro symbol (in certain languages only). • Not all applications support the Euro symbol.
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Troubleshooting Your Workstation Troubleshooting BIOS Problems Troubleshooting BIOS Problems The BIOS is a set of program routines that gives the workstation its fundamental operational characteristics. Many problems with your workstation can be solved by updating (flashing) the BIOS (Basic Input Output System). NOTE It is recommended that before you make any modifications to the BIOS you take note of the system setup.
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Troubleshooting Your Workstation Troubleshooting BIOS Problems Recovering The BIOS (crisis mode) If for some reason the BIOS is corrupted and the standard flash cannot be used, use the BIOS Recovery Mode (exceptional BIOS recovery operation) to restore the BIOS. To do this: 1. Obtain a bootable DOS floppy disk. 2. Copy the BIOS files on to the floppy disk. 3. Create (or edit) the file, AUTOEXEC.BAT This should contain a single line of text: “phlash /c /mode=3 /s IX.W1.XX.FUL” 4.
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Troubleshooting Your Workstation System Board Switches System Board Switches There are ten system board switches used for configuration, numbered from 1 to 10. A certain number of these are reserved (switches 1, 2, 3, 4, 5) and should not be modified, otherwise it could lead to a system failure. Switch Figure 7-1 Default Position Function: 1-4 OFF Reserved. Do not change default settings. 5 ON Reserved. Do not change default settings. 6 ON Enables keyboard power-on using the space bar.
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Troubleshooting Your Workstation Using The HP Setup Program Using The HP Setup Program The Setup program allows you to view and change the configuration of your workstation, such as the passwords and boot device order. Follow these instructions to check the configuration. First, Turn On Or Restart Your Workstation If your workstation is off, turn on the display and then the workstation. If the workstation is already turned on, save your data, exit all programs and restart your workstation.
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Troubleshooting Your Workstation More Troubleshooting For Drives More Troubleshooting For Drives This section provides more information on how to solve problems with your drives or accessory boards. WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings. To avoid electric shock and harm to your eyes by laser light, do not open the CD-ROM drive enclosure.
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Troubleshooting Your Workstation More Troubleshooting For Drives 3. Verify that the drive has been detected in the Setup program, accessed by pressing F2 at startup). You should see a drive declared in the IDE Secondary Master or IDE Secondary Slave field. 4. If you intend to boot on CD-ROM, place CD-ROM before HDD in Setup (refer to the Boot Device Priority submenu in the Boot menu group of the HP Setup program).
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Troubleshooting Your Workstation HP e-DiagTools Hardware Diagnostics HP e-DiagTools Hardware Diagnostics The first step in solving a problem with a workstation is diagnosis. HP’s e-DiagTools helps you diagnose hardware-related problems on a HP computer.
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Troubleshooting Your Workstation HP e-DiagTools Hardware Diagnostics To run e-DiagTools from the Utility Partition on your computer’s hard disk drive, follow this procedure: 1. Quit all applications, shut down the operating system, and restart your computer. 2. After the initial splash screen with the logo, a message is displayed: Press to enter HP Utility Partition... or any other key to proceed 3. Press F10. A menu appears.
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Troubleshooting Your Workstation HP e-DiagTools Hardware Diagnostics Running e-DiagTools From The Recovery CD To run e-DiagTools from the CD-ROM: 1. Insert the HP CD-ROM in your CD-ROM drive. Shut down the operating system and restart your computer. 2. Ensure that the option to start from the CD-ROM drive is enabled, and that the CD-ROM is configured to be the first device to boot from. 3. e-DiagTools will start automatically, or, depending on the HP CD-ROM used, a menu appears.
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Troubleshooting Your Workstation HP e-DiagTools Hardware Diagnostics On this web site you can also: Chapter 7 • Download e-DiagTools • Order the HP DiagTools CD-ROM • Get information about e-DiagTools, such as Frequently Asked Questions.
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Troubleshooting Your Workstation Recovering Hard Disk Drive Contents (Windows only) Recovering Hard Disk Drive Contents (Windows only) Overview The HP Recovery CDs enables you to restore your computer to its original factory configuration and reinstall drivers or other factory-supplied software components. The drivers and software utilities, including documentation and navigational aids, help you to recover the pre-loaded software.
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Troubleshooting Your Workstation Recovering Hard Disk Drive Contents (Windows only) • You suspect the operating system, files and drivers are corrupt, but the hard disk and hardware are working properly. • You installing a new hard disk, or you suspect the partitions are corrupt. Here is the recovery process: 1. Insert the Recovery CD into the CD drive and restart the system. 2. Press F8 when the HP logo appears during startup to boot from your CD drive. 3. Select Atapi CD-ROM drive and Enter 4.
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Troubleshooting Your Workstation Other Sources Of Information Other Sources Of Information Online Support For Troubleshooting HP’s support web site provides extensive support material that can help you troubleshoot problems on your Workstation: • Documentation for your Workstation (described below) • BIOS updates (including the upgrade utility and instructions) • The latest drivers and software utilities For HP’s support web site, connect to: www.hp.com/go/workstationsupport.
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Troubleshooting Your Workstation Hewlett-Packard Support And Information Services Hewlett-Packard Support And Information Services collecting information before contacting hp support You can learn more about HP service and support from the support Web site:www.hp.com/go/workstationsupport Before you contact HP Support, write down some of the information mentioned below. This will help HP Support deal with your problem quickly and efficiently.
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Troubleshooting Your Workstation Hewlett-Packard Support And Information Services Table 7-1 Collecting Information for Support (Continued) Information needed Details Your information Operating System 190 Original operating system? Are you using the original operating system software that came preloaded on your Workstation? If not, what is the operating system version? Select Settings > Control Panel from the Start menu, then click on the System icon.
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A x2100 Service Information This appendix contains an overview of system accessories, an exploded view of the workstation components and a components parts list.
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x2100 Service Information Parts and Part Numbers Parts and Part Numbers 1c 4 1d 1a 5 1 1e 3 1f 2c 2b 2d 2a 2f 2e 2 1b Appendix A
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x2100 Service Information Parts and Part Numbers Table A-1Parts List Item Replacement Part Number Description Exchange Part Number 1 Chassis assembly: A7218-62001 — 1a Main fan assembly 120mm A1280-68509 — 1b LCD MaxiLife status panel 5064-9162 — 1c 5.25-inch to 3.5-inch HDD adapter tray 5002-6267 — 1d Upper bezel assembly A7218-62002 — 1e Lower bezel assembly A7818-62004 — 1f Card guide assembly (includes fan & speaker) 5065-2573 — Support kit, including: Qty.
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x2100 Service Information Parts and Part Numbers Table A-1Parts List (Continued) Item Description Replacement Part Number Exchange Part Number Optical drives: 4 DVD-ROM 16X/40X IDE drive P4388-60006 P4388-69006 CD ROM 48X D4389-60051 — CD-RW 16X/10X/40X Drive P4398-60181 P4398-69181 Graphics cards & cables: nVidia Quadro2-EX nVidia Quadro2 Pro nVidia Quadro2 MXR FireGL 2 FireGL 4 G450 16MB dual head A7806-60510 A6065-66510 A6064-60001 A6076-66510 A7226-60001 5065-4272 A7806-69510 A6065-695
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x2100 Service Information Parts and Part Numbers Table A-2System Board Replacement Part No. Description Exchange Part No. System board: x2100 system board A7218-66510 A7218-69510 Intel Pentium 4, 1.4 GHz P2136-63001 P2136-69001 Intel Pentium 4, 1.5 GHz P2137-63001 P2137-69001 Intel Pentium 4, 1.
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x2100 Service Information Parts and Part Numbers 6 Appendix A