Tutorial

HP Structured Records Management Solution Tutorial 61
Archive access issues
Solution You can either not use the .gz format for your extractions or use the RQS to query
the records instead.
Sending to RQS fails
Symptom When you right click the folder containing your XML documents in HP TRIM
and select
Send To > Prepare for RQS, you receive an error:
Registration not complete for RunID x.
Register with RQS process reported failure for RunID: x
Detail: java.sql.SQLException: [DataDirect][OpenAccess SDK
JDBC Driver]TCP/IP error, connection refused.
Cause HP TRIM was unable to connect to the Record Query Server for some reason. It
could be an incorrect user name or password, host name, or port. It could also be
that the Record Query Server is not up and running properly.
Solution • Ensure that the Record Query Server you are trying to use is up and running.
Refer to HP Database Archiving software Runtime guide for details on how to
start the Record Query Server.
• Confirm that you are using the correct user name and password.
install/OA
is the default user name and password combination for the Record Query
Server.
• Confirm that the configuration file,
srmsTRIMAddIn.xml, is correctly
referencing the host (
RQSHost) and port (RQSPort).