HP EliteBook 8570p Notebook PC computer model and HP ProBook 6570b Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 15 Display ................................................................................................................................. 15 Buttons and fingerprint reader (select models only) .............................................
Electrostatic discharge damage .................................................................. 75 Packaging and transporting guidelines ........................................ 77 Component replacement procedures ........................................................................................ 79 Service tag ............................................................................................................. 79 Computer feet .................................................................
Starting Computer Setup ........................................................................................ 152 Using Computer Setup ........................................................................................... 152 Navigating and selecting in Computer Setup ............................................. 152 Restoring factory settings in Computer Setup .............................................. 153 Updating the BIOS .......................................................................
SuSE Linux (SLED) ................................................................................................................. 174 Creating backups .................................................................................................. 174 Backing up your information ................................................................................... 174 Performing a system recovery .................................................................................
1 Product description Category Description Product Name HP ProBook 8570p Notebook PC HP EliteBook 8570p Notebook PC √ √ HP ProBook 6570b Notebook PC Processors ● Intel® Quad Core® i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3720QM 2.60GHz processor (SC turbo up to 3.60GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3630QM 2.40GHz processor (SC turbo up to 3.40GHz; 1600-MHz FSB, 6.
Category Chipset 2 Description ● Intel Dual Core i7-3540M 3.00-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 45 W) ● Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3340M 2.
Category Description HP EliteBook 8570p Notebook PC √ Mobile Intel HM76 chipset Graphics Switchable discrete graphics: AMD Radeon™ HD 7570M, with support for DisplayPort 1.2 and up to 4 displays through the APR HP ProBook 6570b Notebook PC √ Internal graphics: ● Universal memory architecture (UMA) with shared video memory ● Intel HD Graphics 4000 √ Switchable discrete graphics: AMD Radeon™ HD 7570M, with support for DisplayPort 1.
Category Description Memory Two customer-accessible/upgradable memory module slots HP EliteBook 8570p Notebook PC HP ProBook 6570b Notebook PC √ √ √ √ DDR3-1600-MHz dual channel support Supports 16384-MB of system RAM in the following configurations: Hard drive ● 16384-MB (8192-MB×2) ● 8192-MB (8192-MB×1 or 4096×2) ● 8192-MB (8192-MB×1 or 4096×2; not supported on computer models equipped with a 32-bit operating system) ● 6144-MB (4096-MB+2048-MB) ● 4096-MB (4096-MB×1 or 2048MB×2) ● 20
Category Description Solid-state drive Solid-state drive (SSD) mounts in the same bracket as the hard drive HP EliteBook 8570p Notebook PC HP ProBook 6570b Notebook PC √ Customer-accessible Serial ATA III Supports the following SSDs: ● 256-GB SED ● 240-GB ● 180-GB ● 160-GB ● 128-GB √ Supports the following SSDs: Upgrade drive ● 180-GB ● 160-GB ● 128-GB Customer-accessible √ √ √ √ Supports the following drive options: ● Blu-ray ROM DVD±RW SuperMulti DL Drive ● DVD±RW Double-L
Category Description HP EliteBook 8570p Notebook PC HP ProBook 6570b Notebook PC Audio and video Two stereo speakers √ √ HD audio with SRS Premium Sound PRO √ √ Integrated 720p HD webcam (supports no camera option) √ √ Integrated dual-array microphone on computer models equipped with a webcam √ √ √ √ √ √ √ √ Integrated mono microphone on computer models not equipped with a webcam Modem 56kbps v.
Category Description Integrated wireless local area network (WLAN) options by way of wireless module HP EliteBook 8570p Notebook PC HP ProBook 6570b Notebook PC √ √ √ √ Three WLAN antennas built into display assembly Support for the following WLAN formats: ● Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter ● Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter ● Intel Centrino Advanced-N 6205 WLAN module ● Intel Centrino Ultimate-N 6300 WLAN module ● Intel Centrino Wireless-N 2200 802.
Category Description External media cards Integrated 54-mm ExpressCard HP EliteBook 8570p Notebook PC HP ProBook 6570b Notebook PC √ √ √ √ Secure Digital (SD) flash media slot with push-push technology, supporting the following digital card formats: Ports 8 ● MultiMediaCard (MMC) ● MMC+ ● Secure Digital (SD) Memory Card ● SDHC ● SDXC ● 1394a port ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● Battery connector ● DisplayPort 1.
Category Description Keyboard/pointing devices Power requirements HP EliteBook 8570p Notebook PC HP ProBook 6570b Notebook PC Full-size keyboard with numeric keypad (upper-left justified), dual-point, spillresistant, chiclet-style, with durakeys √ √ Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default √ √ Taps enabled by default √ √ Support for TouchPad with image sensor √ √ Support for Windows 8 Indirect Touch √ √ Supports the following HP Smart
10 Category Description Operating system Preinstalled: ● Windows® 8 ML 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 (Japan only) ● Windows 7 Home Premium 64 and 32 with Microsoft Basics ● Windows 7 Professional 64 and 32 with Microsoft Basics ● Windows 7 Service Pack 1 ● FreeDOS ● SUSE Linux (SLED; People's Republic if China only) Chapter 1 Product description HP
Category Description Preinstalled with Microsoft Office: ● Windows 8 CH 64-bit with Office 2010 Transition OPK (People's Republic of China only) ● Windows 8 EM 64-bit with Office 2010 Transition OPK (not available in Japan) ● Windows 8 ML 64-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV) ● Windows 8 ML 64-bit with Office 2010 Personal (Japan only; requires configuration with Office Personal Japan 2010 app AV) ● Windows 8 ML 64-bi
Category Description Preinstalled with Microsoft Office: (Continued) ● Windows 7 Professional 64- and 32bit with Office 2010 Starter (not available in Japan) ● Windows 7 Professional 64- and 32bit with Office 2010 Business & Home (only in Japan) ● Windows 7 Professional 64- and 32bit with Office 2010 Personal (only in Japan) ● Windows 7 Professional 64- and 32bit with Office 2010 Professional (only in Japan) Restore media—DR-DVD: 12 ● Windows 8 (available with any Windows 8 operating system and
Category Description Restore media—OS-DVD: ● Windows 8 Professional 64-bit (required with Windows 8 Professional 64-bit DPK with Windows image) ● Windows 7 Home Basic 32-bit (available with any Windows 7 Home Basic location except AsiaPacific countries and regions and the People's Republic of China) ● Windows 7 Home Premium 64- and 32-bit (available with any Windows 7 Premium location except AsiaPacific countries and regions and the People's Republic of China) ● Windows 7 Professional 64- and 32bit
Category Description Web-only support: Serviceability 14 ● Windows 8 32-bit ● Windows XP Pro 32-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory module ● mSATA drive ● Optical drive ● Solid-state drive ● WLAN module ● WWAN module Chapter 1 Product description HP EliteBook 8570p Notebook PC HP ProBook 6570b Notebook PC √ √ √ √
2 External component identification Display Item Component Description (1) Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (3)* Send and receive wireless signals to communicate with WLANs. (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use.
Item Component Description (6) Keyboard light button (select models only) Turns the keyboard light on or off. (7) Keyboard light (select models only) Illuminates the keyboard, especially in low-light conditions. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Suspend. ● When the computer is in the Suspend state, press the button briefly to exit Suspend.
Item Component Description (3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection. NOTE: A wireless connection may be established if one has been previously configured. (4) Web browser button ● When the computer is on, press the button to open the default Web browser. ● When the computer is off, in the Suspend state, or in Hibernation, the button does not perform any action or function. (5) Volume mute button Mutes and restores speaker sound.
Item Component Description (3) num lock key Turns the embedded numeric keypad on and off when pressed in combination with the fn key. Alternates between the navigational and numeric functions on the integrated numeric keypad. (4) Integrated numeric keypad When num lk has been enabled, the keys can be used like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lk key.
Lights NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light On: Caps lock is on. (3) Power light ● On: The computer is on. ● Blinking: The computer is in the Suspend state. ● Off: The computer is off or in Hibernation. ● White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on.
Item Component Description (7) Calculator light ● On: The calculator function is on. ● Blinking: The calculator has been activated. ● Off: The computer is off, in the Suspend state, or in Hibernation. (8) Num lock light On: Num lock is on. TouchPad NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Pointing stick (select models only) Moves the pointer and selects or activates items on the screen.
Item Component Description (6) Right TouchPad button Functions like the right button on an external mouse. (7) Right pointing stick button Functions like the right button on an external mouse. Front NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Display release latch Opens the computer. (2) Wireless light ● White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on.
Left side NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) USB 2.0 ports (2) Connect optional USB devices. (2) ExpressCard slot Supports optional ExpressCards. (3) Media Card Reader Supports the following digital card formats: ● MultiMediaCard (MMC) ● MMC+ ● Secure Digital (SD) Memory Card ● SDHC ● SDXC (4) 1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder.
Right side NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Battery release latch Releases the battery. (2) Docking connector Connects an optional docking device. (3) Service cover release latch Releases the service cover from the computer. (4) Battery bay Contains the battery. (5) Vents (3) Enables airflow to cool internal components.
Item Component Description (8) Service cover Provides access to the hard drive, and also contains the WLAN module slot and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3 Illustrated parts catalog 27
Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 81 for battery removal instructions. 28 Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
Computer major components Computer major components 29
Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 44.
Item Component Spare part number For use in Taiwan 701986-AB1 For use in Thailand 701986-281 For use in Turkey 701986-141 For use in the United Kingdom and Singapore 701986-031 For use in the United States 701986-001 For use only on computer models equipped with the Windows 7 operating system: For use in Belgium 686318-A41 For use in Brazil 686318-201 For use in Bulgaria 686318-261 For use in Canada 686318-DB1 For use in the Czech Republic and Slovakia 686318-FL1 For use in Denmark 6
Item Component Spare part number For use in Sweden and Finland 686318-B71 For use in Switzerland 686318-BG1 For use in Taiwan 686318-AB1 For use in Thailand 686318-281 For use in Turkey 686318-141 For use in the United Kingdom and Singapore 686318-031 For use in the United States 686318-001 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models (includes keyboard cable and pointing stick cable For use only on computer models equipped with the Windows 8 operat
Item Component Spare part number For use in Slovenia 701987-BA1 For use in South Korea 701987-AD1 For use in Spain 701987-071 For use in Sweden and Finland 701987-B71 For use in Switzerland 701987-BG1 For use in Taiwan 701987-AB1 For use in Thailand 701987-281 For use in Turkey 701987-141 For use in the United Kingdom and Singapore 701987-031 For use in the United States 701987-001 For use only on computer models equipped with the Windows 7 operating system: For use in Belgium 690401
Item Component Spare part number For use in Russia 690401-251 For use in Saudi Arabia 690401-171 For use in Slovenia 690401-261 For use in South Korea 690401-AD1 For use in Spain 690401-071 For use in Sweden and Finland 690401-B71 For use in Switzerland 690401-BG1 For use in Taiwan 690401-AB1 For use in Thailand 690401-281 For use in Turkey 690401-141 For use in the United Kingdom and Singapore 690401-031 For use in the United States 690401-001 Keyboard without pointing stick for
Item Component Spare part number For use in Northwest Africa 701988-FP1 For use in Portugal 701988-131 For use in Romania 701988-271 For use in Russia 701988-251 For use in Saudi Arabia 701988-171 For use in Slovenia 701988-BA1 For use in South Korea 701988-AD1 For use in Spain 701988-071 For use in Sweden and Finland 701988-B71 For use in Switzerland 701988-BG1 For use in Taiwan 701988-AB1 For use in Thailand 701988-281 For use in Turkey 701988-141 For use in the United Kingdom
Item (3) Component Spare part number For use in Northwest Africa 690402-FP1 For use in Norway 690402-091 For use in Portugal 690402-131 For use in Romania 690402-271 For use in Russia 690402-251 For use in Saudi Arabia 690402-171 For use in Slovenia 690402-261 For use in South Korea 690402-AD1 For use in Spain 690402-071 For use in Sweden and Finland 690402-B71 For use in Switzerland 690402-BG1 For use in Taiwan 690402-AB1 For use in Thailand 690402-281 For use in Turkey 69040
Item Component Spare part number For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset, a graphics subsystem with discrete memory, and the Windows 8 Standard operating system in all countries and regions except the People's Republic of China and the Ukraine 686970-501 For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset, a graphics subsystem with discrete memory, and the Windows 7 operating system in all countries and regi
Item 38 Component Spare part number For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset, a graphics subsystem with discrete memory, WWAN capability, and the Windows 7 operating system in all countries and regions except the People's Republic of China and the Ukraine 686976-001 For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset, a graphics subsystem with discrete memory, WWAN capability, and the Windows 8 Professional oper
Item Component Spare part number For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset, a graphics subsystem with UMA memory, and the Windows 7 operating system in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material) 703887-001 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset, a graphics subsystem with discrete memory, WWAN capability, and the Windows 8 Pro
Item 40 Component Spare part number For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset, a graphics subsystem with UMA memory, WWAN capability, and the Windows 7 operating system only in the People's Republic of China and the Ukraine 690024-001 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system in all countries and regions except the Pe
Item (9) Component Spare part number Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) for use on all computer models 681953-001 Intel Dual Core i5-3340M 2.70-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) for use on all computer models 708761-001 Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz FSB, 3.
Item Component Spare part number (14) Bluetooth module 4.0 EDR (does not include the Bluetooth module cable) 655792-001 NOTE: The Bluetooth module cable is included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook 6570b Notebook PC computer models).
Item (20) Component Spare part number DVD-ROM Drive for use only on HP ProBook 6570b Notebook PC computer models (includes optical drive bezel and optical drive bracket) 690412-001 Hard drive (does not include hard drive bracket or screws): 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.
Display assembly subcomponents 44 Chapter 3 Illustrated parts catalog
Item Component (1) Display bezel: (2) (3) (4) (5) (6) Spare part number For use only on HP EliteBook 8570p Notebook PC computer models 686304-001 For use only on HP ProBook 6570b Notebook PC computer models 686303-001 Display Hinge Kit: For use only on HP EliteBook 8570p Notebook PC computer models (includes left and right hinges, brackets, hinge covers, and hinge caps) 641193-001 For use only on HP ProBook 6570b Notebook PC computer models (includes left and right hinges and left and right
Item Component Spare part number For use only on HP ProBook 6570b Notebook PC computer models 686307-001 Available in the Display Panel Support Kit: (8) 46 For use only on HP EliteBook 8570p Notebook PC computer models 686312-001 For use only on HP ProBook 6570b Notebook PC computer models 698942-001 Display enclosure (included in the Display Panel Support Kit): Display Panel Support Kit for use in HP EliteBook 8570p models (includes WLAN antenna cables and transceivers, WWAN antenna cables and
Cable Kit Item Component Spare part number Cable Kit For use only on HP EliteBook 8570p Notebook PC computer models 686308-001 For use only on HP ProBook 6570b Notebook PC computer models 686307-001 Includes: (1) WWAN antenna transceivers and cables (2) WLAN antenna transceivers and cables (3) Multiple-input multiple-output (MIMO) antenna (4) Power connector cable (5) Bluetooth module cable (6) RJ-11 jack cable Cable Kit 47
Mass storage devices Item Description (1) Hard drive (does not include hard drive bracket or screws): (2) Spare part number 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.
Item (4) Description Spare part number DVD±RW Double-Layer with SuperMulti Drive for use only on HP ProBook 6570b Notebook PC computer models 690408-001 DVD-ROM Drive for use only on HP ProBook 6570b Notebook PC computer models 690412-001 Solid-state drive (does not include solid-state drive bracket or screws): 256-GB SED (for use only on HP EliteBook 8570p Notebook PC computer models) 690407-001 240-GB 702243-001 180-GB 700372-001 160-GB 693298-001 128-GB 690406-001 Plastics Kit Item De
Item 50 Description Spare part number Plastics Kit for use only on HP EliteBook 6570b Notebook PC computer models, includes: 646971-001 (1) RJ-11 jack cover (2) ExpressCard slot space saver (3) Optical drive bay space saver (4) Service cover (includes “made in China” label) Chapter 3 Illustrated parts catalog
Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-001 90-W HP Smart AC adapter (PFC, 3-wire) 693712-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire) 693710-001 Carrying case: Professional top load slim case 592923-001 HP basic carrying case 455084-001 HP essential nylon case 612757-001 HP essential top load case 679921-001 Notebook computer combination lock 591699-001 Optical
Component Spare part number For use in the United Kingdom and Singapore 490371-031 Screw Kit For use only on HP EliteBook 8570p Notebook PC computer models 641191-001 For use only on HP ProBook 6570b Notebook PC computer models 646972-001 Smart Card reader board (for use only on HP ProBook 6570b Notebook PC computer models) 686315-001 Sequential part number listing 52 Spare part number Description 390632-001 HP USB/PS2 2-button optical mouse 434594-001 HP USB optical travel mouse 455084-00
Spare part number Description 612757-001 HP essential nylon case 628664-001 3-cell, 31-Wh, 2.80-Ah, Li-ion battery 628668-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 628670-001 6-cell, 55-Wh, 2.
Spare part number Description 644694-001 Hard Drive Hardware Kit (includes the hard drive bracket and screws) 644695-001 Base enclosure for use only on HP ProBook 6570b Notebook PC computer models (includes rubber feet, service cover release latch assembly, and battery release latch assembly) 646608-001 Rubber Kit for use only on HP ProBook 6570b Notebook PC computer models (includes display bezel left and right rubber screw covers, base enclosure front and rear rubber screw covers, top cover rubber
Spare part number Description 680645-001 Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) for use on all computer models (includes replacement thermal material) 680646-001 Intel Quad Core i7-3610QM 2.30-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz FSB, 6.0MB L3 cache, 45 W) for use only on HP EliteBook 8570p Notebook PC computer models (includes replacement thermal material) 681283-001 Intel Quad Core i7-3720QM 2.
56 Spare part number Description 686314-001 USB board 686315-001 Smart Card reader board (for use only on HP ProBook 6570b Notebook PC computer models) 686316-001 Top cover for use only on HP ProBook 6570b Notebook PC computer models equipped with a pointing stick and a fingerprint reader (includes TouchPad) 686317-001 Top cover for use only on HP ProBook 6570b Notebook PC computer models equipped with a pointing stick but not a fingerprint reader (includes TouchPad) 686318-001 Keyboard with poi
Spare part number Description 686318-171 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Saudi Arabia (includes keyboard cable and pointing stick cable) 686318-201 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Brazil (includes keyboard cable and pointing stick cable) 686318-211 Keyboard with pointing stick for use on HP EliteBo
58 Spare part number Description 686318-BG1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Switzerland (includes keyboard cable and pointing stick cable) 686318-D61 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in India (includes keyboard cable and pointing stick cable) 686318-DB1 Keyboard with pointing stick for use on HP Elite
Spare part number Description 686972-501 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material) 686972-601 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset, a graphics subsystem with UMA memory,
60 Spare part number Description 686976-501 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset, a graphics subsystem with discrete memory, WWAN capability, and the Windows 8 Standard operating system in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material) 686976-601 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset, a graphics s
Spare part number Description 690024-501 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset, a graphics subsystem with UMA memory, WWAN capability, and the Windows 8 Standard operating system only in the People's Republic of China and the Ukraine (includes replacement thermal material) 690024-601 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset, a graphics subsystem with UMA memory, WWAN capabi
62 Spare part number Description 690401-031 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable) 690401-041 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Germany (includes keyboard cable and pointing stick cable) 690401-051 Keyboard with pointing stick
Spare part number Description 690401-261 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Bulgaria (includes keyboard cable and pointing stick cable) 690401-271 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Romania (includes keyboard cable and pointing stick cable) 690401-281 Keyboard with pointing stick for use on HP ProBook 6570b
64 Spare part number Description 690401-FL1 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable) 690401-FP1 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Northwest Africa (includes keyboard cable and pointing stick cable) 690402-001 Keyboard without poin
Spare part number Description 690402-281 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Thailand (includes keyboard cable) 690402-291 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Japan (includes keyboard cable) 690402-A41 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with t
Spare part number Description 690407-001 256-GB solid-state drive SED (for use only on HP EliteBook 8570p Notebook PC computer models; does not include bracket, connector cable, or screws) NOTE: The bracket, connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 644694-001.
Spare part number Description 701986-031 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable) 701986-041 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Germany (includes keyboard cable and pointing stick cable) 701986-051 Keyboard with pointing stick
68 Spare part number Description 701986-261 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Bulgaria (includes keyboard cable and pointing stick cable) 701986-271 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Romania (includes keyboard cable and pointing stick cable) 701986-281 Keyboard with pointing stick for use on HP EliteB
Spare part number Description 701986-FL1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable) 701986-FP1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Northwest Africa (includes keyboard cable and pointing stick cable) 701987-001 Keyboard with pointin
70 Spare part number Description 701987-201 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Brazil (includes keyboard cable and pointing stick cable) 701987-211 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Hungary (includes keyboard cable and pointing stick cable) 701987-251 Keyboard with pointing stick for use on HP EliteBoo
Spare part number Description 701987-D61 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in India (includes keyboard cable and pointing stick cable) 701987-DB1 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Canada (includes keyboard cable and pointing stick cable) 701987-DD1 Keyboard with pointing stick for use on HP EliteBook 6570
72 Spare part number Description 701988-211 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Hungary (includes keyboard cable) 701988-251 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Russia (includes keyboard cable) 701988-261 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equip
Spare part number Description 702081-001 Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0MB L3 cache, 45 W) for use only on HP EliteBook 8570p Notebook PC computer models (includes replacement thermal material) 702243-001 240-GB solid-state drive (does not include bracket, connector cable, or screws) NOTE: The bracket, connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 644694-001. 702840-001 Intel Quad Core i7-3740QM 2.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 94 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
Item Component Description (3) Part number/Product number (p/n) This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
Battery Description Spare part number 9-cell, 100-Wh, 3.0-Ah 631243-001 9-cell, 73-Wh, 2.2-Ah 634089-001 6-cell, 62-Wh, 2.8-Ah 628668-001 6-cell, 55-Wh, 2.8-Ah 628670-001 3-cell, 31-Wh, 2.8-Ah 628664-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
SIM Before removing the SIM, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 81). Remove the SIM: 1. Press in on the SIM (1). (The module is partially ejected from the SIM slot.
Service cover NOTE: The service cover is included in the Plastics Kit, spare part numbers 641190-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 646971-001 (for use only on HP EliteBook 6570B Notebook PC computer models). The service cover included in the Plastics Kits includes a “made in China” label.
Reverse the removal procedures to install the service cover.
4. Remove the optical drive (3) from the computer. 5. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 6. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2), and then release the left side of the optical drive bezel (3). 7. Remove the optical drive bezel (4). 8. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you.
10. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Upgrade bay Before removing the upgrade bay, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Loosen the captive Phillips screw that secures the upgrade bay drive in the upgrade bay (1). 4. Use a flat-blade screw driver or similar tool to press on the upgrade bay bracket tab (2) to release the upgrade bay. 5. Remove the upgrade bay (3) from the computer. Reverse this procedure to install the upgrade bay. Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. Description Spare part number 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.
Remove the hard drive: 88 1. Loosen the three Phillips screws (1) that secure the hard drive to the computer. 2. Use the hard drive tab (2) to slide the hard drive to the right to disconnect it from the system board. 3. Remove the hard drive (3) from the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. b.
Reverse this procedure to reassemble and install the hard drive. RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 652650-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Memory module NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer.
Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) 2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory slots.
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001 HP un2430 EV-DO/HSPA Mini Card 702080-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 Before removing the WWAN module, follow these steps: 1. Turn off the computer.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001 HP un2430 EV-DO/HSPA Mini Card 702080-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in yo
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook 6570b Notebook PC computer models). Description Spare part number Bluetooth module 4.0 EDR 655792-001 Before removing the Bluetooth module, follow these steps: 1. Turn off the computer.
2. Disconnect the Bluetooth module cable (2) from the Bluetooth module. 3. Remove the Bluetooth module. Reverse this procedure to install the Bluetooth module.
Modem module NOTE: The modem module spare part kit does not include a RJ-11 jack cable. The RJ-11 jack cable is included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook 6570b Notebook PC computer models). Description Spare part number Modem module 628824-001 Before removing the modem module, follow these steps: 1. Turn off the computer.
3. Disconnect the modem module cable (3) from the modem module. 4. Remove the modem module. Reverse this procedure to install the modem module.
Fan Description Spare part number Fan (includes cable) 686311-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 81). 5.
Keyboard For use in country/region Spare part number For use in country/region Spare part number Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models (includes keyboard cable and pointing stick cable): For use only on computer models equipped with the Windows 8 operating system: For use in the Netherlands 701986-B31 For use in Belgium 701986-A41 For use in Norway 701986-091 For use in Brazil 701986-201 For use in Northwest Africa 701986-FP1 For use in Bulgari
For use in country/region Spare part number For use in country/region Spare part number For use in Greece 686318-151 For use in Spain 686318-071 For use in Hungary 686318-211 For use in Sweden and Finland 686318-B71 For use in Iceland 686318-DD1 For use in Switzerland 686318-BG1 For use in India 686318-D61 For use in Taiwan 686318-AB1 For use in Israel 686318-BB1 For use in Thailand 686318-281 For use in Italy 686318-061 For use in Turkey 686318-141 For use in Japan 686318-291
For use in country/region Spare part number For use in country/region Spare part number For use in Brazil 690401-201 For use in Norway 690401-091 For use in Bulgaria 690401-261 For use in Portugal 690401-131 For use in Canada 690401-DB1 For use in Romania 690401-271 For use in the Czech Republic and Slovakia 690401-FL1 For use in Russia 690401-251 For use in Denmark 690401-081 For use in Saudi Arabia 690401-171 For use in France 690401-051 For use in Slovenia 690401-261 For use i
For use in country/region Spare part number For use in country/region Spare part number For use in Israel 701988-BB1 For use in Thailand 701988-281 For use in Italy 701988-061 For use in Turkey 701988-141 For use in Japan 701988-291 For use in the United Kingdom and Singapore 701988-031 For use in Latin America 701988-161 For use in the United States 701988-001 For use only on computer models equipped with the Windows 7 operating system: For use in the Netherlands 690402-B31 For use i
Remove the keyboard: 1. Loosen the three Phillips captive screws that secure the keyboard to the computer. 2. Rest and secure the computer on its right side. 3. Partially open the computer. 4. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you.
6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest. NOTE: The pointing stick cable is present on select models only. 7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8.
Base enclosure NOTE: The base enclosure spare part kit includes four rubber feet, the service cover release latch assembly, and the battery release latch assembly. Description Spare part number For use only on HP EliteBook 8570p Notebook PC computer models 641182-001 For use only on HP ProBook 6570b Notebook PC computer models 644695-001 NOTE: When replacing the base enclosure, remove the modem cover from the slot in the base enclosure of if the repaired unit includes a modem module.
part numbers 641192-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 646608-001 (for use only on HP ProBook 6570b Notebook PC computer models). 4. Remove the six Torx PM2.5×6.0 screws (4) that secure the base enclosure to the computer. 5. Remove the following seven Phillips PM2.0×3.
6. Position the computer with the battery bay toward you. 7. Remove the four Torx TM2.5×6.0 screws from the rear panel of the computer. 8. Release the wireless antenna cables from the routing channel (1) built into the base enclosure. 9. Disconnect the speaker cable from the system board (2). 10. Press the tab in the battery bay (1) to disengage the base enclosure from the computer.
11. Remove the base enclosure from the computer (2). Reverse this procedure to install the base enclosure.
Speaker assembly Description Spare part number Speaker assembly (includes cable) 641186-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the speaker assembly (2) from the base enclosure. Reverse this procedure to install the speaker assembly. RJ-11 jack cable NOTE: The RJ-11 jack cable is included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook 6570b Notebook PC computer models). Before removing the RJ-11 jack cable, follow these steps: 112 1. Turn off the computer.
g. Keyboard (see Keyboard on page 101) h. Base enclosure (see Base enclosure on page 107) Remove the RJ-11 jack cable: 1. Turn the base enclosure right-side up. 2. Position the base enclosure with the front toward you. 3. Release the RJ-11 jack from the clip (1) built into the base enclosure. 4. Release the RJ-11 jack cable from the clips (2) and routing channel built into the base enclosure. 5. Remove the RJ-11 jack cable. Reverse this procedure to install the RJ-11 jack cable.
Function board Description Spare part number Function board 686313-001 Before removing the function board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the function board (4). Reverse this procedure to install the function board.
Power connector cable NOTE: The power connector cable is included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook 6570b Notebook PC computer models). Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Disconnect the power connector cable from the system board. 4. Close the computer. 5. Turn the computer upside down, with the front toward you. 6. Release the power connector cable (1) from the opening, clips (2), and routing channel built into the top cover.
7. Remove the power connector (3) from the clip built into the top cover. Reverse this procedure to install the power connector cable.
USB board Description Spare part number USB board 686314-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the USB board (3). Reverse this procedure to install the USB board.
System board NOTE: The system board spare part kit includes replacement thermal material.
122 Description Spare part number For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset, a graphics subsystem with discrete memory, WWAN capability, and the Windows 8 Standard operating system in all countries and regions except the People's Republic of China and the Ukraine 686976-501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset, a graphics subsystem with discrete memory, WWAN capability, and the Windows 7 operating s
Description Spare part number For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset, a graphics subsystem with UMA memory, and the Windows 7 operating system in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material) 703887-001 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset, a graphics subsystem with discrete memory, WWAN capability, and the Windows 8 Profess
Description Spare part number For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system in all countries and regions except the People's Republic of China and the Ukraine 686972-601 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system in all countries and regions e
NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 90) ● Heat sink (see Heat sink on page 127) ● Processor (see Processor on page 130) Remove the system board: 1. Turn the computer right-side up, with the front toward you. 2. Open the computer. 3.
10. Disconnect the display panel cable (5) from the system board. 11. Remove the four Phillips PM2.5×5.0 screws (1) that secure the system board to the top cover. 12. Lift the right side of the system board (2) until it rests at an angle.
13. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 686310-001 For use only on computer models equipped with a graphics subsystem with UMA memory 686309-001 Before removing the heat sink, follow these steps: 1.
d. WWAN module (see WWAN module on page 92) e. WLAN module (see WLAN module on page 94) f. Fan (see Fan on page 100) g. Keyboard (see Keyboard on page 101) h. Base enclosure (see Base enclosure on page 107) i. System board (see System board on page 121) Remove the heat sink: 1. Turn the system board upside down, with the front toward you. NOTE: Step 2 applies to computer models equipped with a graphics subsystem with discrete memory.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory.
The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the PCH chip (3) and the heat sink section (4) that services it Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material.
Description Spare part number Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W) for use on all computer models 681953-001 Intel Dual Core i5-3340M 2.70-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W) for use on all computer models 708761-001 Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W) for use on all computer models 681952-001 Intel Dual Core i5-3230M 2.
Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click. 2. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
134 5. Swing the display hinges (7) up and back until the top cover is free for removal. 6. Position the computer with the front toward you. 7. Press the display release latch (1) to release the display assembly from the top cover. 8. Remove the computer (2) from the display assembly.
9. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the rubber screw covers (1). The rubber screw covers are available in the Rubber Kits, spare part numbers 641192-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686303-001 (for use only on HP ProBook 6570b Notebook PC computer models). b. Remove the two Phillips PM2.5×5.0 screws (2) that secure the display bezel to the display assembly. c.
d. Remove the display bezel (4). The display bezel is available using spare part numbers 686304-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686303-001 (for use only on HP ProBook 6570b Notebook PC computer models). 10. If it is necessary to replace the webcam/microphone module: a. Release the shielding tabs that secure the webcam/microphone module (1) to the display enclosure. b. Detach the webcam/microphone module (2) from the display enclosure.
d. Remove the webcam/microphone module (4). The webcam/microphone module is available using spare part numbers 699688-001 (with keyboard light for use only on HP EliteBook 8570p Notebook PC computer models) and 699687-001 (without keyboard light for use only on HP ProBook 6570b Notebook PC computer models). 11. If it is necessary to replace the display panel: NOTE: Substeps a through c apply to an HP EliteBook 8570p Notebook PC computer model.
c. Lift the top edge of the display panel (1), and then swing it up and forward until it rests at an upright position. NOTE: Substeps d through f apply to an HP EliteBook 6570b Notebook PC computer model. See substeps a through c for display panel release procedures for an HP EliteBook 8570p Notebook PC computer model. 138 d. Remove the eight Phillips PM2.5×4.0 screws (1) that secure the display panel to the display enclosure. e.
h. Disconnect the display panel cable (2) from the display panel. i. Remove the display panel. The display panel is available using the following spare part numbers: ● 690405-001—15.6-in, LED, AntiGlare, WVA, FHD, display panel ● 690404-001—15.6-in, LED, AntiGlare, WVA, HD+, display panel ● 690403-001—15.
12. If it is necessary to replace the display hinges: NOTE: Substeps a through e apply to an HP EliteBook 8570p Notebook PC computer model. See substeps f through i for display hinge removal procedures for an HP EliteBook 6570b Notebook PC computer model. 140 a. Remove the display hinges from the display enclosure. b. Remove the two Phillips PM2.0×3.0 screws that hold the display hinge assembly together. c. Remove the display hinge inner cover (2). d. Remove the display hinge end cap (3).
e. Remove the display hinge outer cover (4). The display hinges, inner and outer covers, and end caps are included in the Display Hinge Kit, spare part number 641193-001. NOTE: Substeps a through e apply to an HP EliteBook 8570p Notebook PC computer model. See substeps f through i for display hinge removal procedures for an HP EliteBook 6570b Notebook PC computer model. f. Remove the two Phillips PM2.0×3.0 screws (1) that secure the display hinge covers to the display assemblies. g.
i. Remove the display hinge assemblies (2). The display hinge assemblies are included in the Display Hinge Kit, spare part number 647677-001. 13. If it is necessary to replace the display panel cable: a. Remove the five Phillips PM2.0×3.0 screws that secure the display hinge tube to the display enclosure. NOTE: Substeps a through d apply only to an HP EliteBook 6570b Notebook PC computer model. b. 142 Release the display hinge tube (1) from the display enclosure.
c. Release the display panel cable (2) and the wireless antenna cables (3) from the display hinge tube. NOTE: When releasing the display panel cable and wireless antenna cables, make note of the location of the display assembly cable guides (4) inside the display hinge tube. d. Remove the display hinge tube.
g. Detach the display panel cable (3) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided tape.) h. Remove the display panel cable.
c. Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook 6570b Notebook PC computer models). 15. If it is necessary to replace the WWAN antenna cables and transceivers: a. Release the WWAN antenna cables from the clips (1) and routing channel built into the display enclosure. b.
c. Remove the WWAN antenna cables and transceivers (3). The WWAN antenna cables and transceivers are included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook 6570b Notebook PC computer models). Reverse this procedure to reassemble and install the display assembly.
5 Computer Setup (BIOS) and Advanced System Diagnostics Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly.
Windows 7 Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
3. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 4. Click your specific product from the models listed. 5. Click the appropriate operating system. 6. Go to the BIOS section and download the BIOS software package. 7. Follow the installation instructions as provided with the downloaded BIOS software package.
SuSE Linux (SLED) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed as follows: 1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select File > System Information. 3.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. ● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
6 Specifications Computer specifications Metric U.S. Width 37.40 cm 14.72 in Depth 25.05 cm 9.86 in Height (front to back) 3.41 to 3.61 cm 1.34 to 1.42 in Equipped with 3-cell battery, graphics subsystem with UMA memory, one memory module, WLAN module, and solid-state drive 2.61 kg 5.75 lbs Equipped with 3-cell battery, optical drive, graphics subsystem with UMA memory, one memory module, and WLAN module 2.71 kg 5.
Metric U.S. Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
15.6-inch WGA display specifications Metric U.S. Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format FHD, WVA (1920 x 1080) HD+, WVA (1600 x 1900) HD, SVA (1366 x 768) 162 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.
Hard drive specifications 750-GB* 500-GB* 320-GB* Height 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Single track 2.0 ms 1.5 ms 1.
7 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
4. Press f11 while the “Press for recovery” message is displayed on the screen. 5. Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
To start Refresh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.
Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1. From the Start screen, type HP Software Setup, and select Apps. 2. Open HP Software Setup. 3. Follow the on-screen directions to reinstall drivers or select software.
Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.
NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating system loads. 4. Select Startup Repair. 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 recovery tools CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive.
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
SuSE Linux (SLED) Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer. For more information, see the “Performing a system recovery” section. 2.
4. To restore all files from the selected location, click Restore all files. To restore select files only, click Restore selected files, click Select Files and then select the files to be restored. 5. Under Restore Point, click the time and date of the backup. NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version. 6. Click Restore to start restoring the files, or click Cancel to cancel the operation.
USB Recovery option (select models only) The USB Recovery Disk On Key (flash drive) option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks. This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available. This process should be done on first obtaining the computer.
7. Once the USB Recovery Disk On Key has booted, a dialog box will prompt, “Do you want to start the System-Restore?” If data on the computer has not been backed up, use the tab key and select No. The system will reboot. Back up the system data and repeat the previous steps. If no data should be saved from the computer, use the tab key to select Yes. Press enter to begin the recovery process. 8. After the files are copied to the system, follow the on-screen instructions.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index Symbols/Numerics 1394 port 23 A AC adapter, spare part numbers 51, 66 AC adapter/battery light 22 accessory battery connector 26 antenna illustrated 47 locations 15 removal 144, 145 spare part numbers 45, 145, 146 audio, product description 6 audio-in jack 24 audio-out jack 24 B base enclosure removal 107 spare part numbers 41, 53, 54, 107 battery removal 81 spare part numbers 41, 53, 81 battery bay 25 battery release latch 25 Blu-ray ROM DVD±RW SuperMulti DL Drive precautions 75 removal 84 spare par
removal 137 spare part numbers 45, 65, 139 display panel cable removal 142 spare part numbers 45, 54, 55, 144 Display Panel Support Kit, spare part numbers 46, 55, 66 display release latch 22 display switch, location 15 docking connector, location 25 drives, preventing damage 75 DVD-ROM Drive precautions 75 removal 84 spare part numbers 42, 43, 48, 49, 66, 84 DVD±RW Double-Layer with SuperMulti Drive precautions 75 removal 84 spare part numbers 42, 48, 49, 66, 84 E electrostatic discharge 75 equipment guide
modem, product description 6 monitor port 23 mouse, spare part numbers 51, 52 multiple-input multiple-output antenna, illustrated 47 mute light 20 N network jack 24 num lock key 19 num lock light, location numeric keypad 19 21 O operating system, product description 10 optical drive precautions 75 product description 5 removal 84 spare part numbers 42, 48, 66, 84 optical drive bay space saver, illustrated 49, 50 P packaging guidelines 77 plastic parts, service considerations 74 Plastics Kit contents 49 sp
top cover, spare part numbers 36, 53, 56 TouchPad button 21, 22 TouchPad components 21 TouchPad light 20 TouchPad on/off button 17, 21 TouchPad zone 21 transporting guidelines 77 U upgrade bay location 24 removal 86 spare part number 86 upgrade bay eject button 24 upgrade drive, product description 5 USB board removal 119 spare part number 41, 56, 119 USB port 23, 24 V vents 23, 25 video, product description 6 volume mute button 18 W warranty period 80 Web browser button 18 Web browser light 20 webcam 15 we
