HP OfficeJet G Series Multifunction Printer English Manual

Chapter 10Support services and warranty 45
10
Support services and warranty
This section explains the service and warranty information provided by Hewlett-Packard.
For comprehensive information, see the fully searchable Onscreen Guide. To access the guide, go to the Director,
click Help, and choose Onscreen Guide.
Use Hewlett-Packard’s support services
If you are unable to find the answer you need in the printed or online documentation supplied with your product,
you can contact one of the HP support services listed in the following pages. Some support services are available
only in the U.S. and Canada, while others are available in many countries worldwide. If a support service number
is not listed for your country, contact your nearest authorized HP dealer for help.
Internet
If you have Internet access, you can get help from the HP Web site at:
www.hp.com/go/all-in-one
Here you can find technical support, supplies and ordering information, project tips, and enhancement
recommendations to help you get the most from your unit.
HP Customer Support
Software programs from other companies may be included with your HP OfficeJet. If you experience problems
with any of those programs, you will receive the best technical assistance by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
1
Make sure that:
a
Your unit is plugged in and turned on.
b
The specified print cartridges are installed correctly.
c
The recommended paper is properly loaded in the input tray.
2
Reset your unit by turning it off and then on again, using the
ON
button located on the units front panel.
3
For more information, check the HP Web site.
4
If you are still experiencing problems and need to speak with an HP Customer Support Representative:
 Have your serial number and service ID ready. To display your service ID, on the front panel, press
ENTER
and
Start Copy, Color
at the same time, until
SERV ID:
and the number appear in the front-panel display.
 Print a test page.
 Make a color copy.
 Be prepared to describe your problem in detail.
5
Call HP Customer Support. Be near your unit when you call.
Call in the U.S. during warranty
Call [phone] Monday through Friday from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) and
Saturdays from 9:00 A.M. to 4:00 P.M. MST. This service is free during the warranty period; however, your
standard long-distance phone charges still apply.
Call in the U.S. post-warranty
If your product is not under warranty, you can call [phone]. A per-call, out-of-warranty support fee will be
charged to your credit card. You can also call [phone] ($2.50 per minute) from 6:00 A.M. to 10:00 P.M. MST
and Saturdays from 9:00 A.M. to 4:00 P.M. MST. Charges begin only when you are connected with a support
technician. (Prices and hours are subject to change without notice.)
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