HP OfficeJet G Series Multifunction Printer English Manual
48 Chapter 10Support services and warranty
HP OfficeJet G Series
HP warrants that this HP Product will be able to accurately process date data (including, but not limited to,
calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and
the years 1999 and 2000, including leap year calculations, when used in accordance with the Product
documentation provided by HP (including any instructions for installing patches or upgrades), provided that all
other products (for example, hardware, software, firmware) used in combination with such HP Product(s)
properly exchange date data with it. The duration of the Year 2000 warranty extends through January 31, 2001.
Express service
To obtain HP express repair service, the customer must contact an HP service office or customer support center
for basic troubleshooting first.
If a customers unit needs a minor part replacement and these parts can normally be replaced by the customer,
the customer-replaceable components may be serviced through expedited part shipment. In this event, HP will
prepay shipping charges, duty and taxes; provide telephone assistance on replacement of the component; and pay
shipping charges, duty, and taxes for any part that HP asks to be returned.
For some repairs, the HP Customer Support Center may direct customers to designated Authorized Service
Providers who are certified by HP to service the unit.
If you need to return your unit to HP for repair, HP expedites the repair of your unit by using an express delivery
service to speed the return of the repaired or exchanged unit.
Limitations of warranty
NEITHER HP NOR ANY OF ITS THIRD-PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND,
WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ITS PRODUCTS. HP AND ITS THIRD-PARTY
SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE.
To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the
customer uses the HP product, this Limited Warranty Statement shall be deemed modified to be consistent with
such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to
the customer. For example, some states in the United States, as well as some governments outside the United
States (including provinces in Canada) may:
a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a
consumer (for example, Australia, New Zealand, and the United Kingdom);
b Otherwise restrict the ability of a manufacturer to make such disclaimers or impose such limitations; or
c Grant the customer additional warranty rights, specify the duration of implied warranties which the
manufacturer cannot disclaim, or not allow limitations on how long an implied warranty lasts.
To the extent allowed by local law, the remedies provided in this Warranty Statement are the customers sole
and exclusive remedies.
Limitations of liability
Except for the obligations specifically set forth in this warranty statement, in no event shall HP be liable for any
direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal
theory and whether advised of the possibility of such damages.
HP year 2000 (Y2K) warranty
Subject to all of the terms and limitations of the HP Limited Warranty Statement provided with this HP Product,
HP warrants that this HP Product will be able to accurately process date data (including, but not limited to,
calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and the
years 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation
provided by HP (including any instructions for installing patches or upgrades), provided that all other products
(e.g., hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data
with it. The duration of the Year 2000 warranty extends through January 31, 2001.
Warranty upgrades
Extended warranties and service option upgrades may be obtained through your local HP authorized dealer or
HP service centers.
In the U.S. and Canada, extended warranties may also be obtained by calling HP at 1-800-446-0522.
AvPrn.book Page 48 Monday, February 28, 2000 11:13 AM