Storage Resource Manager Enterprise Edition Installation Guide

Storage Resource Manager Enterprise Edition C–1

SRM Troubleshooting Guide

Introduction

This appendix is designed to help anyone who will be installing and/or supporting

SRM to determine and debug any encountered problems.

SRM Server Installation

SRM Server consists of the following actions:

• Checking for prerequisite products and settings.

• Creating the SRM Database.

• Configuring SQL Server Security to allow SRM Service account access to the

SRM Database.

• Creating the SRM Service Login Account (default SRMSvcUser) on the SRM

Server.

• Installing an agent (if desired) to manage the server on which SRM is running.

(Agents for other managed NT systems can be installed through the “Remote

Install” interface.)

• Creating of appropriate IIS Web Pages.

• Configuring Microsoft Transaction Server (MTX).

SRM Service Account

When specifying the SRM Service account, be sure to use an account that will be

permanent. Do not use a temporary account that will be changed at a later time.

Changing the service account will cause all agent scans to fail. Also be sure to set the

password for the service account to “Never Expires” as changing this password will

cause IIS/MTX to break.