Storage Resource Manager Enterprise Edition Installation Guide

Storage Resource Manager Enterprise Edition C–3
SRM Troubleshooting Guide
SQL Server Name Error
Sometimes when you are running the prerequisite check or the installation, when you
specify the SQL Server name, an error message displays stating that you have
specified an incorrect account name. It also tells you to go back and correct the
account name or reenter it.
This is an incorrect error, because you have not yet been prompted for a SQL Server
account name. The problem is actually that the computer cannot resolve the SQL
Server name you have entered.
If the SQL Server is the same computer that you are installing SRM Server on, enter
“(local)” for the SQL Server name. If the SQL Server is remote, enter the correct the
name and address.
If there is an existing SRMDB DSN configured in ODBC, meaning that you are
upgrading an existing database, the SQL Server name could be the problem, as well. If
the SQL Server is local, change the name in the DSN to “(local).”
When the SRM Server Service Account is Entered, the Domain
Drop-Down Box is Empty
During the installation, you must be logged into a Domain User account. If the
Domain drop-down box is empty, you are probably logged into a local account.
Cancel the installation and log out. Then, log back in as a Domain User account and
perform the installation.
NT Agent Install
NT Agents can be installed locally or remotely from the SRM GUI. When installing
remotely, you must first create an install script to be used to install the agent. You must
also have an account that has Local Administrator rights on the remote machine.
Known Issues
The following problems are known issues that you may encounter during an SRM NT
Agent installation:
Can’t Create or Modify Installation Script
When you are trying to create or modify an Agent installation script, you may see a
“Navigation Cancelled” error message in the browser window.