Storage Resource Manager Enterprise Edition Installation Guide

C–4 Storage Resource Manager Enterprise Edition
SRM Troubleshooting Guide
This message displays if the account you are logged into does not have access to the
\Program Files\Storage Resource Manager\Kits\Config\ directory on the SRM Server
where the install scripts are kept.
By default, this directory is shared as SRMInstallConfigs and is configured to allow
only Local Administrators access. If your login account is not a member of the Local
Admin group on the SRM Server, you will not be able to create or modify install
scripts.
Install Fails With Prerequisites not Met
Remote install can fail with a “Prereqs not met” error for a number of reasons. The
easiest way to find out the problem is to look at the Srmprereq.log file on the Agent
machine while the install is running. This file is deleted when the install finishes so
you have to look at it while the install is in progress.
There is a subdirectory created under the C:\Temp directory on the Agent machine
called SRMxxxxxx. To look at the Srmprereq.log file:
1. In Windows Explorer, go to the c:\Temp directory.
2. Start the installation.
3. A directory called SRMxxxxxx will be created under c:\Temp, to hold install files
and log files. Go to that directory.
4. Wait until the file Srmprereq.log is created. When it is created and has more than 0
KB, open the file, to see what is failing.
Many times, the SRM Service account is not in a trusting domain, so the Agent
machine cannot authenticate the account. The domain where the service account
resides must trust the domain that the agents will be installed in.
To have the log files remain after the install, create the following registry key using
Regedit:
HKL\Software\HighGround\SRManager\<version>\Server\RemoteInstallKeepTempDir
1. Select New Dword Value to create the highlighted key above. It should be Case
Sensitive.
2. Enter 1 in the field.
NOTE: This will cause ALL remote installs to keep the temporary install directory. This key
value should be set to 0 after the problem has been resolved.