Storage Resource Manager Enterprise Edition Installation Guide

Storage Resource Manager Enterprise Edition C–13
SRM Troubleshooting Guide
SRM Debugging Tools
SRM automatically installs debugging tools into the \Program Files\Storage Resource
Manger\Internal\ directory. Not all of the files in this directory are for debugging
purposes. The following is a description of the ones that are.
tst_agentscan.exe - NT Agents Only
This program will simulate an SRM scan of the type specified, without updating the
database. It can be run both locally (from the agent itself) and remotely (from the
SRM Server).
1. Copy the program to the Program Files\Storage Resource Manager\ directory. It
uses DLLs that are located here.
2. Enter the following at the command prompt:
tst_agentscan /?
The two different formats for this program are:
tst_agentscan.exe /local:Ty pe s
tst_agentscan.exe /remote:Ty p es /name:[hostname]
Where Types is one of the following values:
C to simulate a computer scan.
D to simulate a disk scan.
P to simulate a partition scan.
F for a file scan.
/LOCAL
This program should first be run on the agent machine itself with the /LOCAL option
to verify if the agent software is installed properly. If this local test fails, then the SRM
service is not running or the SRM software is not installed properly. If the /LOCAL
option is successful, you can do a remote test from the SRM Server machine.
/REMOTE
If an agent is failing a particular scan, you can test security and connectivity between
the agent and the server by logging into the SRM Server machine as the SRM service
account and running this program with the /REMOTE option. This will attempt to
contact the agent.
If the scan fails, one of the following problems may have occurred: