Storage Resource Manager Enterprise Edition Installation Guide

Storage Resource Manager Enterprise Edition C–21
SRM Troubleshooting Guide
IIS Log
Since the SRM product uses IIS extensively, it is also useful to consult the IIS log,
especially if:
• UNIX agent registration fails
• A user encounters a problem when accessing an SRM GUI page
IIS creates its log at:
%WINNT%\system32\LogFiles\W3SVC1\exYYMMDD.LOG
Log entries contain the following information:
• Time
• Calling IP address
• HTTP method (GET, PUT)
• URL invoked
• Status of operation
Dr. Watson
In order to get more information about aborts of the SRM server (and other related
processes), Microsoft’s Dr. Watson facility can be set to capture failures. It becomes
the “default debugger” and will then write a more detailed Post-Mortem file. Dr.
Watson can be enabled from the command line with the command:
drwtsn32 –i
SRM for UNIX FAQ (Frequently Asked Questions)
This section attempts to answer frequently asked questions about SRM for UNIX.
After an Agent is installed, Why don’t We See All the
Information About it in SRM?
A Computer Group scan must be run on the group containing the new agent. The new
agent will be in the Default Computer Group until manually moved.
If a newly installed agent appears in the SRM Interface in a shaded block, verify that
there are enough agent licenses on this SRM Server to handle the addition of this new
agent.