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Table of contents 1 How do I? ...................................................................................................................................................... 1 2 Get started .................................................................................................................................................... 2 Accessibility ......................................................................................................................................................
Order HP paper supplies ................................................................................................................... 18 Tips for selecting and using paper .................................................................................................... 18 Load paper ........................................................................................................................................................... 19 Load an original on the scanner glass ......................
Change scan settings (Windows) ...................................................................................................... 49 Tips for copy and scan success ............................................................................................................................ 50 5 Fax ............................................................................................................................................................. 51 Send a fax ......................................
Print the details of the last fax transaction ...................................................................................... 68 Print a Caller ID Report ...................................................................................................................... 69 View the Call History ......................................................................................................................... 69 Additional fax setup .............................................................
Store printing supplies ........................................................................................................................................ 97 Anonymous usage information storage .............................................................................................................. 97 Cartridge warranty information .......................................................................................................................... 98 8 Network setup .........................
Run the fax test ............................................................................................................................... 126 What to do if the fax test failed ...................................................................................................... 126 Troubleshoot fax problems ............................................................................................................. 130 Read general instructions in the Help for specific fax problems ..................
Visual display workplaces statement for Germany ........................................................................ 149 Notice to users of the U.S. telephone network: FCC requirements ................................................ 149 Notice to users of the Canadian telephone network ...................................................................... 150 Notice to users of the German telephone network ........................................................................
Index ...........................................................................................................................................................
1 ENWW How do I? ● Get started ● Print ● Copy and scan ● Fax ● Web Services ● Work with cartridges ● Solve a problem 1
2 Get started This guide provides details about how to use the printer and how to resolve problems.
HP EcoSolutions (HP and the Environment) HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions.
Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality. It only works when printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default. NOTE: Quiet Mode does not work if you print photos or envelopes.
4. Select On or Off . 5. Click Apply Now. To turn Quiet Mode on or off from the Embedded Web Server (EWS) 1. Open the EWS. For more information, see Open the embedded web server. 2. Click the Settings tab. 3. In the Preferences section, select Quiet Mode , and then select On or Off . 4. Click Apply. Optimize Printing Supplies To optimize printing supplies such as ink and paper, try the following: ● Recycle used original HP ink cartridges through HP Planet Partners.
3 Document feeder tray 4 Scanner glass 5 Cartridge access door / Output tray 6 Control panel display 7 Input tray / Tray 1 8 Input tray / Tray 2 (an accessory available with some models of the printer) 9 Power button 10 Front USB port Printing supplies area 1 Cartridge access door 2 Printhead 3 Cartridges NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time.
2 Fax port (1-LINE) 3 Ethernet network port 4 Rear USB ports 5 Power input 6 Rear access panel Use the printer control panel This section contains the following topics: ● Overview of buttons and lights ● Control panel display icons ● Function tabs ● Change printer settings ● Use shortcuts ● Dashboard Overview of buttons and lights The following diagram and related table provide a quick reference to the printer control panel features.
Label Name and Description 4 Near Field Communication: With Near Field Communication (NFC), you can quickly get your mobile device (such as a smartphone or tablet) connected to the printer by touching the device to the printer so that a print job can be sent. To use this feature, your mobile device needs to support NFC. 5 Back button: Returns to the previous menu.
Function tab Purpose Copy Copy document, or ID card. Scan Scan document or photo to email, USB flash drive, network folder, or computer. Print Print photo or document from USB flash drive, or manage print jobs. Fax Set up fax, send fax, or reprint received fax. Apps Access to the apps for your printer. Change printer settings Use the control panel to change the printer function and settings, print reports, or get help for the printer.
Dashboard The Dashboard on the printer control panel lets you access the icons on the display, check the status of the printer, or monitor and manage current and scheduled printer tasks. To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel. HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work.
For all HP Digital Solutions ● A network connection Connect the printer using either a wireless connection or an Ethernet cable. NOTE: If the printer is connected using a USB cable, you scan documents to a computer or attach scans to an email message using the HP software. For more information, see Scan. You can receive faxes to your computer using HP Digital Fax. For more information, see Receive faxes using HP Digital Fax.
However, if your email application is not listed above, you can still set up and use Scan to Email and Fax to Email if your email application meets the requirements listed in this section. Set up HP Digital Solutions You can set up HP Digital Solutions using the HP printer software—either using software wizards that you can open from the HP printer software (Windows) or HP Utility (OS X). TIP: You can also use the printer's embedded web server (EWS) to set up the HP Digital Solutions.
To set up Scan to Network Folder from the printer software (OS X) 1. Open HP Utility. For more information, see HP Utility (OS X). 2. Click Scan to Network Folder under the Scan Settings section, and then follow the onscreen instructions. NOTE: You can customize the scan settings for each destination folder. To set up Scan to Network Folder from Embedded web server (EWS) 1. Open the embedded web server (EWS). For more information, see Open the embedded web server. 2.
NOTE: After you have set the Outgoing Email Profile, you can use the printer’s embedded web server (EWS) to add more Outgoing Email Profiles, add email addresses to the Email Address Book, and configure other email options. To open the EWS automatically, select the Launch embedded web server when finished checkbox on the last screen of the Scan to Email Wizard. When you click Finish, the EWS is displayed in your computer’s default web browser. For more information about EWS, see Embedded web server.
Set up HP Digital Fax With HP Digital Fax, the printer automatically receives faxes and saves them directly to a network folder (Fax to Network Folder) or forwards them as email attachments (Fax to Email). NOTE: You can configure HP Digital Fax to use either Fax to Network Folder or to use Fax to Email. You cannot use both at the same time. Received faxes are saved as TIFF (Tagged Image File Format) or PDF files. NOTE: HP Digital Fax supports receiving black-and-white faxes only.
4. If prompted, enter the PIN. 5. Change any scan settings, and then touch Start Scan. NOTE: The connection might take some time, depending on network traffic and connection speed. Use Scan to Email 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. For more information, see Load an original on the scanner glass or Load an original in the document feeder. 2. Touch Scan, and then touch Email. 3.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Business documents ● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel. ● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are glossy-coated on both sides for two-sided use.
● Do not overload the tray or document feeder. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray or document feeder: – Multipart forms – Media that is damaged, curled, or wrinkled – Media with cutouts or perforations – Media that is heavily textured, embossed, or does not accept ink well – Media that is too lightweight or stretches easily – Media that contains staples or clips Load paper To load standard paper ENWW 1.
3. Insert the paper in portrait orientation and with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. In addition, make sure the stack of paper does not exceed the stack height marking on the right edge of the tray. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides and the paper-length guide until they touch the edge of the stack of paper. 5.
3. Insert the envelopes print-side down in portrait orientation according to the graphic below. Make sure the stack of envelopes is inserted as far inside as possible to touch the back edge of the tray. NOTE: Do not load envelopes while the printer is printing. ENWW 4. Adjust the paper-width guides until they touch the edge of the stack of envelopes. 5. Make sure the stack of envelopes does not exceed the stack height marking on the side of the tray.
6. Adjust the paper-length guide until it touches the edge of the stack of envelopes. 7. Check the input tray area underneath the printer. If there is paper, remove the paper. 8. Reinsert the input tray into the printer. To load cards and photo paper 1. Pull out the input tray completely. 2. If there is other paper in the input tray, remove the paper. 3. Insert the cards or photo paper print-side down in portrait orientation.
5. Make sure the stack of paper does not exceed the stack height marking on the side of the tray. 6. Adjust the paper-length guide until it touches the edge of the stack of paper. 7. Check the input tray area underneath the printer. If there is paper, remove the paper. 8. Reinsert the input tray into the printer. To load paper in Tray 2 NOTE: Tray 2 is available with some models of the printer. NOTE: Tray 2 supports only plain paper in A4, Letter, or Legal size.
3. Insert the paper in portrait orientation and with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. In addition, make sure the stack of paper does not exceed the stack height marking on the right edge of the tray. NOTE: Do not load paper while the printer is printing.
4. Adjust the paper-width guides and the paper-length guide until they touch the edge of the stack of paper. 5. Check the Tray 2 area underneath the printer. If there is paper, remove the paper. 6. Reinsert Tray 2 into the printer. Load an original on the scanner glass You can copy, scan, or fax originals by loading them on the scanner glass. NOTE: Many of the special features do not work correctly if the scanner glass and lid backing are not clean. For more information, see Maintain the printer.
2. Load your original print-side down as shown in the following illustration. TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner glass. 3. Close the lid. Load an original in the document feeder You can copy, scan, or fax a document by placing it in the document feeder. CAUTION: Do not load photos in the document feeder; this might cause damage to your photos. Use only paper that is supported by the document feeder.
2. Slide the paper-width guides inward until they stop at the left and right edges of the paper. Set up and use accessories If you want to install and set up accessories (such as a second tray), see the following sections. When using more than one tray, you can make use of the tray features provided to achieve a better experience. NOTE: Tray 2 is available with some models of the printer. You can purchase accessories online at www.hp.com . Install and use Tray 2 To install Tray 2 1.
To achieve this Follow these steps Have paper loaded in both trays and use paper from one tray if the other tray is empty. ● Load paper in both trays. For more information, see Load paper. ● Turn off tray lock. Have paper loaded in both trays and use paper from one of the trays first. ● Load paper of the same size in both trays. ● Set the desired tray as the default tray. Be able to choose from plain paper and another paper type that you use occasionally.
To update the printer using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch 2. Touch Printer Maintenance . 3. Touch Update the Printer . ( Setup ) To enable the printer to automatically check for updates NOTE: 1. The default setting of Auto Update is On . From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( HP ePrint ). 2. Touch OK . 3.
Turn the printer off Turn the printer off by pressing (the Power button) located on the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. Any other different method of turning off the printer is not correct. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues.
3 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. TIP: This printer includes HP ePrint , a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see HP ePrint .
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel. 6. Click OK to close the Properties dialog box. 7. Click Print or OK to begin printing. To print documents (OS X) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Set the print options. If you do not see options on the Print dialog, click Show Details.
3. Set the print options. If you do not see options on the Print dialog, click Show Details. a. Choose the appropriate paper size in the Paper Size pop-up menu. NOTE: If you change the paper size, ensure that you have loaded the correct paper. b. 4. From the pop-up menu, choose Paper Type/Quality, and then choose the option that provides the best quality or maximum dpi. Click Print.
To print envelopes (OS X) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Select the appropriate envelope size from the Paper Size pop-up menu. If you do not see options on the Print dialog, click Show Details. NOTE: If you change the paper size, ensure that you have loaded the correct paper. 4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain Paper. 5. Click Print.
NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo paper so it does not start to curl, which could reduce the quality of your printout. To print a photo from the computer (OS X) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Set the print options. If you do not see options on the Print dialog, click Show Details. ● Choose the appropriate paper size in the Paper Size pop-up menu.
To set up custom sizes (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax , and then click Set Peferences. 3. Click the Paper/Quality tab. 4. On the Paper/Quality tab, click the Custom button. 5. In the Custom dialog box, click New. Enter the name of the new custom size. Enter the dimensions of the new custom size. 6. Click Add, and then click OK.
3. e. Enter the height and width for your custom paper. f. Click Done or OK, and then click Save. Use the created custom paper size to print. a. From the File menu in your software application, click Print. b. Make sure your printer is selected. c. Choose the custom paper size name you created in the Paper Size pop-up menu. d. Select any other print settings you want, and then click Print. Print on both sides (duplexing) To print on both sides of the page (Windows) 1.
● iOS: Use the Print option from the Share menu. No setup is required since iOS AirPrint is preinstalled. For more information about AirPrint, see Print with AirPrint™. ● Android: Download and enable the HP Print Service Plugin (supported by most Android devices) from the Google Play Store. You can also use the HP Smart app to set up and use your HP printer for scanning, printing, and sharing documents. Install it from the app store for your mobile device.
● Install both the black and color cartridges correctly. For more information, see Replace the cartridges. ● Check the estimated ink levels in the cartridges to make sure there is sufficient ink. Ink level warnings and indicators provide estimates for planning purposes only. For more information, see Check the estimated ink levels. NOTE: When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
Printer settings tips (OS X) ● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ● Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. Notes NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.
4 Copy and scan ● Copy ● Scan ● Tips for copy and scan success Copy To copy document or ID card 1. Make sure you have paper loaded in the input tray. For more information, see Load paper. 2. Place your original print-side down on the scanner glass or print-side up in the document feeder. 3. From the printer control panel display, touch Copy . 4. Select Document or ID Card . 5. Scroll left or right to select the number of copies, or make other settings.
Scan to a computer Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. In addition, on Windows computers, the printer software must be running prior to scanning. You can use the HP printer software to scan documents into editable text. For more information, see Scanning documents as editable text.
To scan an original from HP printer software (OS X) 1. Open HP Easy Scan. HP Easy Scan is located in the Applications folder. 2. Click Scan . 3. Choose the type of scan profile you want and follow the onscreen instructions. Scan to a memory device You can scan directly to a USB flash drive from the printer control panel without using a computer or the HP printer software. CAUTION: Do not remove the flash drive from the printer USB port while it is being accessed by the printer.
1. From Home screen, touch Scan, and then touch Email. 2. On the Email Profile Not Set Up screen, touch Next. 3. Touch Using the HP Software Installed on a Computer or Using a Web Browser, and then follow the onscreen message to set up email profile. Scan a document or photo to email To scan a document or photo to email from the control panel 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. From Home screen, touch Scan, and then touch Email. 3.
6. A PIN will be sent to the email address you entered. Touch Continue. 7. Touch the PIN to enter your PIN and then touch Done. 8. Touch Store Email or Auto-login, depending upon how you want the printer to store your login information. 9. Select your scan type by touching Photo or Document. 10. For photos, select the scan settings, and touch Continue. For documents, continue with the next step. 11. Verify the email information, and touch Continue. 12. Touch Scan to Email. 13.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top right corner of the Scan dialog to review and modify detailed settings. For more information, see Change scan settings (Windows). If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen. Change account settings To change account settings from the printer control panel 1. From Home screen, touch Apps, and then touch Scan-to-Email app. 2.
3. Click the Scan tab. 4. Click Webscan in the left pane, change any settings, and then click Start Scan . TIP: To scan documents as editable text, you must install the HP printer software. For more information, see Scanning documents as editable text. Scanning documents as editable text When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.
7. Extract just the text, without any of the formatting of the original Select TXT from the Format pop-up menu. Extract the text, as well as some of the formatting of the original Select RTF from the Format pop-up menu. Extract the text and make it searchable in PDF readers Select Searchable PDF from the Format pop-up menu. Click Save. Guidelines for scanning documents as editable text Use the following guidelines to ensure the software successfully converts your documents.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. Click Print, Scan & Fax , and then click Scan . 4. Click Scan a Document or Photo . 5. Click Create New Scan Shortcut . 6. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click Create .
Go online to learn more about using the HP Scan software. Learn how to: ● customize scan settings, such as image file type, scan resolution, and contrast levels. ● scan to network folders and cloud drives. ● preview and adjust images before scanning. Tips for copy and scan success Use the following tips to copy and scan successfully. ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image.
5 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time within 24 hours and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
To send a standard fax from the printer control panel 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. From the printer control panel display, touch Fax . 3. Touch Send Now. 4. Enter the fax number by using the keypad or by selecting from the phone book TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on the display. 5. Touch Black or Color .
To send a fax from an extension phone 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Dial the number by using the keypad on the phone that is connected to the printer. If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the receiving fax machine. 3.
NOTE: You can only send a black-and-white fax from memory. To send a fax using printer memory 1. Ensure that Scan and Fax Method is turned on. a. From the printer control panel display, touch Fax . b. Touch Setup , and then touch Preferences . c. Touch Scan and Fax Method to turn it on. 2. Load your original print-side up in the document feeder. 3. From the printer control panel display, touch Fax . 4. Touch Send Now. 5. Enter the fax number by using the keypad.
If you turn ECM off: ● The quality and transmission speed of faxes you send and receive are affected. ● The Speed is automatically set to Medium . ● You can no longer send or receive faxes in color. To change the ECM setting from the control panel 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Scroll to Error Correction Mode to touch to turn the feature on or off. Receive a fax You can receive faxes automatically or manually.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. Do the following when you hear fax tones from a sending fax machine. a. From the printer control panel display, touch Fax , touch Send and Receive, and then touch Receive Now. b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
3. Touch Reprint. The faxes are printed in the reverse order from which they were received with the most recently received fax printed first, and so on. 4. Touch Received Fax List. 5. Touch to select a fax, and then touch Print. If you want to stop reprinting the faxes in memory, touch (Cancel). Forward faxes to another number You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and white, regardless of how they were originally sent.
3. Touch Preferences . 4. Scroll to Automatic Reduction and touch to turn the feature on or off. Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked.
3. Touch Print Fax Reports . 4. Touch Junk Fax Report. 5. Touch Print to begin printing. Receive faxes using HP Digital Fax You can use HP Digitial Fax to automatically receive faxes and save them directly to your computer. This saves paper and ink. Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format). The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.
TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the HP printer software and the printer EWS. For more information, see Printer management tools. ● Create and edit a phone book contact ● Create and edit a group phone book contact ● Delete phone book contacts ● Print a list of phone book contacts Create and edit a phone book contact You can store fax numbers as phone book contacts.
Create and edit a group phone book contact You can store groups of fax numbers as group phone book contacts. To set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax . 2. Touch Send Now. 3. Touch ( Phone book ), and then touch 4. Touch (Plus Sign) to add a group. 5. Touch Name, and then enter the name of the group, and then touch Done . 6.
4. Touch (Edit). 5. Touch the name of the phone book contact you want to delete. 6. Touch Delete. 7. Touch Yes to confirm. Print a list of phone book contacts You can print a list of your phone book contacts. 1. Load paper in the tray. For more information, see Load paper. 2. From the printer control panel display, touch Fax . 3. Touch Setup , and then touch Reports . 4. Touch Print Phone Book.
Set the answer mode (Auto answer) The answer mode determines whether the printer answers incoming calls. ● Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer answers all incoming calls and faxes. ● Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes. To set the answer mode 1. From the printer control panel display, touch Fax .
If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings . NOTE: The printer cannot receive faxes when the main phone number is off the hook. To change the answer ring pattern for distinctive ring 1. Ensure that the printer is set to answer fax calls automatically. For more information, see Set the answer mode (Auto answer). 2. From the printer control panel display, touch Fax . 3. Touch Setup , and then select Preferences . 4.
To set the redial options 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Preferences . 3. Touch Auto Redial . 4. Touch Busy Redial , No Answer Redial , or Connection Problem Redial to switch it on or off. Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes.
Fax and digital phone services Many telephone companies provide their customers with digital phone services, such as the following: ● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) ● PBX: A private branch exchange (PBX) phone system. ● ISDN: An integrated services digital network (ISDN) system. ● VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until the print quality becomes unacceptable. NOTE: Ensure that the printheads and cartridges are in good conditions and installed properly. For more information, see Work with cartridges.
Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Error Reports. 4. Touch to select one of the following. On (Fax Send and Fax Receive) Prints whenever a fax error occurs. Off Does not print any fax error reports.
3. Touch Print Fax Reports . 4. Touch Last Transaction Log. 5. Touch Print to begin printing. Print a Caller ID Report You can print a list of Caller ID fax numbers. To print a Caller ID History Report 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Reports . 3. Touch Print Fax Reports . 4. Touch Caller ID Report. 5. Touch Print to begin printing. View the Call History You can view a list of all the calls placed from the printer.
Set up faxing (parallel phone systems) Before you begin setting up the printer for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system. ● If you do not see your country/region listed in the table, you probably have a serial-type phone system.
● Case H: Shared voice/fax line with computer modem ● Case I: Shared voice/fax line with answering machine ● Case J: Shared voice/fax line with computer modem and answering machine ● Case K: Shared voice/fax line with computer dial-up modem and voice mail Select the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer.
Other equipment or services sharing your fax line DSL PBX Distinctive ring service Voice calls Computer dialup modem Recommended fax setup Answering machine Voice mail service Case A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case C: Set up the printer with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer
1 Telephone wall jack 2 Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a separate fax line 1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 2. Turn on the Auto Answer setting. 3.
To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Connect one end of the phone cord to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. You might need to obtain additional phone cords for this setup. 3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test.
Figure 5-3 Back view of the printer 1 Telephone wall jack 2 Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a distinctive ring service 1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 2.
Figure 5-4 Back view of the printer 1 Telephone wall jack 2 Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. 3 Telephone (optional) To set up the printer with a shared voice/fax line 1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
Case F: Shared voice/fax line with voice mail If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the printer as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls.
● Set up the printer with a computer dial-up modem ● Set up the printer with a computer DSL/ADSL modem Set up the printer with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the printer. Figure 5-6 Back view of the printer 1 Telephone wall jack 2 Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone cord to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter.
5. Connect the parallel splitter to the wall jack. 6. Run a fax test. When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
2 Connect the phone cord to the port labelled 1-LINE on the back of the printer. 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. 5 DSL/ADSL modem 6 Computer 7 Telephone NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
5. Connect the DSL modem to the parallel splitter. 6. Connect the parallel splitter to the wall jack. 7. Run a fax test. When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 5. Turn on the Auto Answer setting. 6. Set your answering machine to answer after a low number of rings. 7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer.
Figure 5-13 Back view of the printer 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Connect the phone cord to the port labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer on the same phone line as a computer with two phone ports 1.
8. Set your answering machine to answer after a low number of rings. 9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country/region.) 10. Run a fax test. When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones.
Figure 5-14 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls. 2. Connect one end of the phone cord to the DSL/ADSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your computer dial-up modem to send an email or access the Internet. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 6. Turn off the Auto Answer setting. 7. Run a fax test. You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
6 Web Services The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.
3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. On the screen that appears, touch OK to allow the printer to automatically check for product updates. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5.
● HP ePrint ● Print apps HP ePrint To use HP ePrint , do the following: ● Be sure you have an Internet- and email-capable computer or mobile device. ● Enable Web Services on the printer. For more information, see Set up Web Services. TIP: For more information about managing and configuring HP ePrint settings and to learn about the latest features, visit HP Connected (www.hpconnected.com). This site might not be available in all countries/ regions. To print documents using HP ePrint 1.
TIP: To add, configure, or remove print apps, and set the order in which they appear on your printer control panel, visit HP Connected (www.hpconnected.com). This site might not be available in all countries/regions. You can also turn off print apps from EWS. To do so, open EWS (see Open the embedded web server), click the Web Services tab and turn off the setting; or click the Settings tab, and select the desired option on the Administrator Settings page.
7 Work with cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. TIP: If you have problems copying documents, see Printing issues.
NOTE: This printer is not designed to use continuous ink systems. To resume printing, remove continuous ink system and install original HP (or compatible) cartridges. NOTE: This printer is designed for ink cartridges to be used until they are empty. Refilling cartridges prior to depletion might cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or compatible) to continue printing.
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when cartridges are missing. To replace the cartridges 1. Make sure the printer is turned on. 2. Open the cartridge access door. NOTE: Wait until the print carriage stops moving before proceeding. 3. Press the front of the cartridge to release it, and then remove it from the slot. 4.
Order ink cartridges To order ink cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can visit the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country.
To disable the usage information function 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch 2. ( Setup ). Touch Preferences , and then touch Store Anonymous Usage Information to turn it off. NOTE: To turn the usage information function on, restore the factory defaults. For more information about how to restore the defaults, see Restore original factory defaults and settings.
8 Network setup Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Embedded web server.
Set up the printer on your wireless network Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication. NOTE: 1. Before you proceed, go through the list at Before you begin. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 5.
To change from a wireless connection to a USB or Ethernet connection (Windows) ● Connect the USB or Ethernet cable to the printer. To change from a wireless connection to a USB or Ethernet connection (OS X) 1. Open System Preferences . 2. Click Printers & Scanners . 3. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if there is one for the current connection. 4.
CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user, you should not change some of these settings (such as the link speed, IP settings, default gateway, and firewall settings). To print network settings Do one of the following: ● From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard. Touch (Wireless) or (Ethernet) to display the network status screen.
● IP Address ● Subnet Mask ● Default Gateway ● DNS Address 6. Enter your changes, and then touch Done . 7. Touch OK . Use Wi-Fi Direct With Wi-Fi Direct, you can print wirelessly from a computer, smartphone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. – If you are using a computer, make sure you have installed the HP printer software.
To print from a wireless-capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. 3.
such as DIRECT-**-HP OfficeJet XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). Enter the Wi-Fi Direct password when prompted. 4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the Wi-Fi Direct connection. a.
9 Printer management tools This section contains the following topics: ● Toolbox (Windows) ● HP Utility (OS X) ● Embedded web server ● HP Web Jetadmin software Toolbox (Windows) The Toolbox provides maintenance information about the printer. To open the Toolbox 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax . 3. Click Maintain Your Printer.
About cookies The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.
Embedded web server cannot be opened Check your network setup ● Make sure you are not using a phone cord or a crossover cable to connect the printer to the network. ● Make sure the network cable is securely connected to the printer. ● Make sure the network hub, switch, or router is turned on and working correctly. Check the computer ● Make sure the computer that you are using is connected to the same network as the printer.
HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
10 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the support services listed in HP support to obtain assistance.
To clear a paper jam from Tray 1 1. Pull Tray 1 out of the printer completely. 2. Check the gap in the printer where the input tray was. Reach into the gap and remove the jammed paper. 3. Insert Tray 1 back into the printer. To clear a paper jam from Tray 2 NOTE: ▲ Tray 2 is available with some models of the printer. Pull Tray 2 out of the printer completely, and then remove any jammed paper if possible. If the jam cannot be cleared in this way, do the following: a. Lift the printer off Tray 2. b.
2. If the print carriage is not obstructed, move the print carriage to the far right of the printer and remove the jammed paper. If need, move the carriage to the far left of the printer, and remove any jammed or torn pieces of paper. 3. Slide down to close the cartridge access door. To clear a paper jam from the output area 1. Slide up to open the cartridge access door. 2. Open the inside cover by lifting and moving it towards you. 3. Remove any jammed paper or scraps of paper. 4.
5. Slide down to close the cartridge access door. 6. Remove Tray 1 by pulling it out from the printer. 7. Open the duplex door (above where the tray was), by holding the center and pulling it towards you. 8. Open the inner door by pressing down in the middle area. 9. Remove any jammed paper. 10. Lift up and close the inner door.
11. Lift, push back, and close the duplex door. 12. Insert the input tray. To clear a paper jam from the duplex area 1. Remove Tray 1 by pulling it out from the printer. 2. Open the duplex door (above where the tray was), by holding the center and pulling it towards you. 3. Remove any jammed paper. 4. Lift, push back, and close the duplex door. 5. Insert the input tray. To clear a paper jam from the rear of the printer 1. Turn to the rear of the printer. 2.
4. Press the two buttons on the paper path cover, and pull the cover out of the printer completely. 5. Remove any jammed paper. 6. Insert the paper path cover back into the printer. 7. Close the rear access door. To clear a paper jam from the document feeder 1. ENWW Lift the cover of the document feeder.
2. Pull any jammed paper out of the rollers. 3. Close the cover of the document feeder until it snaps into space. 4. Lift up the document feeder tray. 5. Remove any jammed paper under the tray. 6. Put down the document feeder tray. Clear a print carriage jam Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions.
● Make sure that the trays are loaded correctly and are not too full. For more information, see Load paper. ● Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. ● Do not place too much paper in the document feeder tray. For information on the maximum number of sheets allowed in the document feeder, see Specifications. ● Do not mix different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
– Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper-width guides are snug, but not tight, against the stack. – Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height indicated by one or more label on the side or paper-width guide of the input tray. – Make sure the tray is not overloaded with paper.
4. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Either double-click the icon for your printer or right-click the icon for your printer and select See what’s printing to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again.
Windows 8.1 and Windows 8 i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the Settings icon. ii. Click or tap Control Panel, and then click or tap System and Security. iii. Click or tap Administrative Tools, and then double-click or double-tap Services. iv. Right-click or touch and hold Print Spooler, and then click Properties. v. On the General tab, next to Startup type, make sure that Automatic is selected. vi.
To clear the print queue a. Depending on your operating system, do one of the following: ● Windows 10: From the Windows Start menu, click All apps, click Windows System, click Control Panel, and then click View devices and printers under Hardware and Sound menu. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.
8. If the printer does not turn on by itself, press the Power button to turn on the printer. 9. Try using the printer again. To resolve print issues (OS X) 1. Check for error messages and resolve. 2. Disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline a. In System Preferences, click Print & Fax. b. Click the Open Print Queue button. c. Click a print job to select it.
To align the printhead from the printer software NOTE: Aligning the printhead ensures the high-quality output. The printhead does not have to be realigned when cartridges are replaced. a. Load letter or A4 unused plain white paper into the input tray. b. Open the HP printer software. For more information, see Open the HP printer software (Windows). c. In the printer software, click Print, Scan, & Fax , and then click Maintain Your Printer to access the Printer Toolbox. d.
To clean the printhead from the printer display a. Load Letter, A4, or legal unused plain white paper into the input tray. b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch c. 7. ( Setup ). Touch Printer Maintenance , select Clean Printhead, and then follow the onscreen instructions. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .
To print a test page a. Load Letter or A4 plain, white paper in the input tray. b. Open HP Utility. NOTE: HP Utility is located in the HP folder in the Applications folder at the top level of the hard disk. 7. c. Select your printer from the list of devices at the left of the window. d. Click Test Page. e. Click the Print Test Page button, and follow the onscreen instructions. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the printhead automatically.
Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success Fax issues Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct.
The "Fax Hardware Test" failed ● Turn the printer off by pressing (the Power button) located on the front left side of the printer and then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine. Figure 10-1 Back view of the printer 1 Telephone wall jack 2 Connect the phone cord to the port labelled 1-LINE on the back of the printer. 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. 3.
The "Dial Tone Detection" test failed ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line.
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. 1 Telephone wall jack 2 Connect the phone cord to the port labelled 1-LINE on the back of the printer. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service.
If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack.
To find out if other equipment is causing a problem, disconnect everything except the printer from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem.
Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Use an HP online troubleshooting wizard This utility is only available for Windows operating system. ● Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working.
Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Check the printer to confirm that Wi-Fi Direct is turned on: ▲ From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wi-Fi Direct). 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when prompted. 4.
Resolve printer failure Complete the following steps to resolve such problems. 1. Press (the Power button) to turn off the printer. 2. Unplug the power cord, and then plug in the power cord again. 3. Press (the Power button) to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support.
Network configuration page If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer. The last page of the report includes a list of all detectable wireless networks in the area, along with signal strength and the channels being used. This might help you select a channel for your network which is not heavily used by other networks (which will improve network performance).
● – Make sure the printer's email address is correct. – Make sure that the printer's email address is the only address listed in the “To” line of the email message. If other email addresses are listed in the “To” line, the attachments you are sending might not print. – Make sure you are sending documents that meet the HP ePrint requirements. For more information, visit HP Connected (www.hpconnected.com). This site might not be available in all countries/regions.
2. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the scanner glass. CAUTION: Do not spray the glass cleaner directly on the scanner glass.
2. Lift the document feeder cover. This provides easy access to the rollers (1) and separator pad (2). 1 Rollers 2 Separator pad 3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. 4. Use the damp cloth to wipe any residue off the rollers or separator pad. NOTE: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the document feeder.
NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process. Always use the Power button to turn off the printer. Turning the printer off improperly can cause print quality problems. To clean or align the printhead 1. Load Letter or A4 unused plain white paper into the input tray. For more information, see Load paper. 2.
To restore the printer to the original factory defaults 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch 2. Touch Printer Maintenance . 3. Touch Restore. 4. Touch Restore Factory Defaults. ( Setup ). A message appears stating that the factory defaults will be restored. 5. Touch Restore. To restore the printer to the original network settings 1.
Contact HP If you need help from an HP technical support representative to solve a problem, visit the Contact Support website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for out-of warranty customers may require a fee): Chat with an HP support agent online. Call an HP support agent.
A Technical information This section contains the following topics: ● Specifications ● Regulatory information ● Environmental product stewardship program Specifications For more information, visit www.support.hp.com . Select your country or region. Click Product Support & Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product information, and then click Product specifications.
Document feeder capacity ● Plain paper sheets (60 to 90 g/m2 [16 to 24 lb]): Up to 50 Paper size and weights For the list of supported paper sizes, see the HP printer software.
● Automatic busy redial up to five times (varies by model). ● Automatic no-answer redial up to one time (varies by model). ● Confirmation and activity reports. ● CCITT/ITU Group 3 fax with Error Correction Mode. ● 33.6 Kbps transmission. ● 4 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. ● Ring detect with automatic fax/answering machine switching.
– European telephone network declaration (Modem/Fax) ● Declaration of conformity ● Regulatory information for wireless products – Exposure to radio frequency radiation – Notice to users in Brazil – Notice to users in Canada – Notice to users in Taiwan – Notice to users in Mexico – Notice to users in Japan – Notice to users in Korea Regulatory Model Number For regulatory identification purposes, your product is assigned a Regulatory Model Number.
FCC statement Notice to users in Korea 148 Appendix A Technical information ENWW
VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Visual display workplaces statement for Germany Notice to users of the U.S. telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear (or bottom) of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service.
This equipment meets the applicable Innovation, Science and Economic Development Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation ISED before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Innovation, Science and Economic Development Canada technical specifications were met. It does not imply that Innovation, Science and Economic Development Canada approved the equipment.
Products with wireless functionality EMF ● This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation. If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements. Wireless functionality in Europe ● This product is designed for use without restrictions in all EU countries plus Iceland, Liechtenstein, Norway and Switzerland.
Notice to users in Brazil Notice to users in Canada Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation, Science and Economic Development Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.
Notice to users in Taiwan Notice to users in Mexico Notice to users in Japan Notice to users in Korea Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily.
● Recycling program ● HP inkjet supplies recycling program ● Power consumption ● Waste disposal for Brazil ● Disposal of waste equipment by users ● Chemical substances ● Restriction of hazardous substance (Ukraine) ● Restriction of hazardous substance (India) ● China SEPA Eco Label User Information ● China Energy Label for Printer, Fax and Copier ● Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) ● The Table of Hazardous Substances/Elements and their
Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/recycle HP inkjet supplies recycling program HP is committed to protecting the environment.
Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle.
China Energy Label for Printer, Fax and Copier 158 Appendix A Technical information ENWW
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 限用物質含有情況標示聲明書 Declaration of the Presence Condition of the Restricted Substances Marking 限用物質及其化學符號 Restricted substances and its chemical symbols 單元 Unit 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 Lead Mercury Cadmium (Pb) (Hg) (Cd) Hexavalent chromium Polybrominated biphenyls (Cr+6) (PBB) Polybrominate d diphenyl ethers (PBDE) 0 0 0 0 0 0 電線 (Cables) 0 0 0 0 0 0 印刷電路板 - 0 0 0 0 0 列印引擎(Print Engine) - 0 0
The Table of Hazardous Substances/Elements and their Content (China) 产品中有害物质或元素的名称及含量 根据中国《电器电子产品有害物质限制使用管理办法》 有害物质 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 外壳和托盘 ◯ ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ ◯ 印刷电路板 X ◯ ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ 喷墨打印机墨盒 ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯ ◯ 网络配件 X ◯ ◯ ◯ ◯ ◯ 电池板 X ◯ ◯ ◯ ◯ ◯ 自动双面打印系统 ◯ ◯ ◯ ◯ ◯ ◯ 外部电源 X ◯ ◯ ◯ ◯ ◯ 部件名称 本表格依据 SJ/T 11364 的规定编制。 ◯:表
Battery disposal in Taiwan California Perchlorate Material Notice European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician.
Index A accessibility 2 accessories setup 27 ADSL, fax setup with parallel phone systems 73 align printhead 140 answer ring pattern change 63 parallel phone systems 74 answering machine fax tones recorded 133 set up with fax (parallel phone systems) 83 set up with fax and modem 84 automatic fax reduction 57 B backup fax 56 baud rate 65 black and white pages fax 51 blocked fax numbers set up 58 both sides, print on 37 broadcast faxing send 54 buttons, control panel 7 C carriage clear carriage jams 116 cartri
DSL, set up (parallel phone systems) 73 error correction mode 54 error reports 68 forwarding 57 header 62 Internet Protocol, over 66 ISDN line, set up (parallel phone systems) 74 line condition test, failed 129 log, clear 68 log, print 68 manual receive 55 modem and answering machine, shared with (parallel phone systems) 84 modem and voice line, shared with (parallel phone systems) 80 modem and voice mail, shared with (parallel phone systems) 87 modem, shared with (parallel phone systems) 77 monitor dialing
output tray locating 5 P paper clear jams 110 HP, order 18 load tray 19 selecting 18 skewed pages 117 specifications 145 troubleshoot feeding 117 paper-feed problems, troubleshoot 117 parallel phone systems answering machine setup 83 countries/regions with 70 distinctive ringing setup 74 DSL setup 73 ISDN setup 74 modem and answering machine setup 84 modem and voice mail setup 87 modem setup 77 modem shared with voice line setup 80 PBX setup 74 separate line setup 72 setup types 71 shared line setup 75 PB
computer modem and voice mail (parallel phone systems) 87 distinctive ringing 63 distinctive ringing (parallel phone systems) 74 DSL (parallel phone systems) 73 fax scenarios 71 fax, with parallel phone systems 70 ISDN line (parallel phone systems) 74 PBX system (parallel phone systems) 74 separate fax line (parallel phone systems) 72 shared phone line (parallel phone systems) 75 test fax 89 voice mail (parallel phone systems) 77 voice mail and computer modem (parallel phone systems) 87 Setup icon 8 skew, t