User's Manual

Short description Details Solution
Windows password from Credential
Manager, the administrator gets an error
logon failure: User account restriction.
local PC, Credential Manager can only change the
password used to log in.
Credential Manager
Single Sign On default
settings should be set to
prompt to prevent loop.
Single Sign On default is set to log users
automatically. However, when creating
the second of two different password-
protected documents, Credential
Manager uses the last password
recorded—the one from the first
document.
HP is researching a workaround for future product
enhancements.
Incompatibility issues with
Corel WordPerfect 12
password gina.
If the user logs in to Credential Manager,
creates a document in WordPerfect and
saves with password protection,
Credential Manager cannot detect or
recognize, either manually or
automatically, the password gina.
HP is researching a workaround for future product
enhancements.
Credential Manager does
not recognize the
Connect button on
screen.
If the Single Sign On credentials for
Remote Desktop Connection (RDP) are
set to Connect, Single Sign On, upon
relaunch, always enters Save As instead
of Connect.
HP is researching a workaround for future product
enhancements.
ATI Catalyst configuration
wizard is not usable with
Credential Manager.
Credential Manager Single Sign On
conflicts with the ATI Catalyst configure
wizard.
Disable the Credential Manager Single Sign On.
When logging in using
TPM authentication, the
Back button on screen
skips the option to choose
another authentication
method.
If user using TPM login authentication for
Credential Manager enters his/her
password, the Back button does not
work properly, but instead immediately
displays the Windows login screen.
HP is researching a workaround for future product
enhancements.
Credential Manager
opens out of standby
when it is configured not
to.
When use Credential Manager log on
to Windows is not selected as an option,
allowing the system to go into S3
suspend and then waking the system
causes the Credential Manager logon to
Windows to open.
With no administrator password set, user cannot log on
to Windows through Credential Manager because of
account restrictions invoked by the Credential
Manager.
●
Without Java Card/token, user can cancel the
Credential Manager login and user will see the
Microsoft Windows login. User can log in at this
point.
●
With Java Card/token, the following workaround
allows the user to enable/disable opening of
Credential Manager upon Java Card insertion.
1. Click Advanced Settings.
2. Click Service & Applications.
3. Click Java Cards and Tokens.
4. Click when Java Card/token is inserted.
5. Select the Advise to log-on checkbox.
Users lose all Credential
Manager credentials
protected by the TPM, if
the TPM module is
removed or damaged.
If the TPM module is removed or
damaged, users lose all credentials
protected by the TPM.
This is as designed.
The TPM Module is designed to protect the Credential
Manager credentials. HP recommends that the user
back up identity from Credential Manager prior to
removing the TPM module.
ENWW Credential Manager for ProtectTools 57