User`s guide

Contents-3

Chapter 5 Problem Resolution

Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . 5-2

Overall Troubleshooting . . . . . . . . . . . . . . . . . . . . 5-3

Solving Power Adapter Problems . . . . . . . . . . . . . . . . . 5-4

Troubleshooting the Printer . . . . . . . . . . . . . . . . . . . 5-4

Self-Tests . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Power On Self-Test . . . . . . . . . . . . . . . . . . . . 5-4

Printer Demo Page. . . . . . . . . . . . . . . . . . . . . 5-5

Printing Problems . . . . . . . . . . . . . . . . . . . . . . 5-5

Printer Light Indications. . . . . . . . . . . . . . . . . . . . 5-8

Solving Carriage Stall Conditions . . . . . . . . . . . . . . . . 5-10

Troubleshooting Paper Feed Operations . . . . . . . . . . . . . . . 5-12

Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . 5-14

Avoiding Print Skew . . . . . . . . . . . . . . . . . . . . . 5-16

Printer Skew Speciﬁcation . . . . . . . . . . . . . . . . . . . 5-16

Measuring Paper Squareness . . . . . . . . . . . . . . . . . . 5-16

Measuring Print Skew . . . . . . . . . . . . . . . . . . . . 5-17

Troubleshooting Communication Problems . . . . . . . . . . . . . . 5-18

Troubleshooting Print Cartridges . . . . . . . . . . . . . . . . . 5-20

Short Print Cartridge Life . . . . . . . . . . . . . . . . . . . 5-20

Identifying the Print Cartridge Expiration Date . . . . . . . . . . . . 5-22

Using the Print Cartridge Cleaning Routine . . . . . . . . . . . . . 5-24

Removing Crusted Ink from the Print Cartridge Nozzles . . . . . . . . 5-25

Cleaning the Electrical Contacts . . . . . . . . . . . . . . . . . 5-26

Clearing Clogged Print Cartridge Nozzles . . . . . . . . . . . . . . 5-26

Troubleshooting Print Quality . . . . . . . . . . . . . . . . . . 5-27

Solving Black Print Quality Problems . . . . . . . . . . . . . . . 5-27

Solving Color Print Quality Problems . . . . . . . . . . . . . . . 5-28

Printouts Missing Rows of Dots . . . . . . . . . . . . . . . . . 5-31

Inconsistent Color Fill Patterns . . . . . . . . . . . . . . . . . 5-33