User`s guide

6-8 Service and Support Information
Table 6-2. Resource Information (Continued)
Service/
Support
Resource Items Available Phone Number Hours (Pacific Time)
HP Audio Tips
1
• Presales information
• Postsales information
1 [phone] (U.S. and Canada)
1 [phone] (other countries)
24 hours/day
HP Distribution
Center
• Printer Drivers [phone] (U.S. and Canada only) 24 hours/day
Except Sundays
HPNN
2
• Presales information
• Printer drivers
• HP SupportPack
information
• Software notes
1 [phone]
or
call your local number
24 hours/day
HP Customer
Information
Center
3
• Presales Information [phone] (U.S. and Canada)
or
call your local number
Monday - Friday
6:00 am – 5:00 pm
HP Reseller
Response Line
• Presales and
postsales technical
support for HP
authorized resellers
[phone] (U.S. and Canada)
or
call your local number
Monday - Friday
8:00 am – 4:00 pm
HP Partner
Support Group
• Presales and
Postsales Technical
Support for HP
Support Providers
Call your local number
HP Customer
Support Center
• Postsales technical
support for all users
and for dealers
outside the U.S. and
Canada
1 [phone]
or
call the local number
provided with your printer
Monday, Tuesday, Thursday, Friday
6:00 am – 5:00 pm
Wednesday
6:00 am – 3:00 pm
HP BBS
4
• Presales information
• Printer drivers
• Software notes
• Troubleshooting hints
1 [phone]
Set your communications
software to: N, 8, 1
24 hours/day
Internet • Printer drivers
• Product and Support
Information
FTP access at:
192.6.71.2 or ftp-boi.external.hp.com
World-Wide Web access at:
URL http://www.hp.com/home.html
24 hours/day
1. HP Audio Tips is a set of pre-recorded messages to answer common product questions. Navigate through the pre-recorded messages by
pressing the buttons on a touch tone telephone.
2. HPNN (Hewlett-Packard News Network) is an electronic bulletin board service available only to HP authorized resellers.
3. The HP Customer Information Center is available to both resellers and users.
4. HP’s computer bulletin-board system.