User`s guide

Service and Support Information 6-9
Printer Repair Feedback Information
1. Make a copy of the HP DeskJet 400 Printer Repair Sheet in this section.
2. Observe the problem with the printer. Verify the problem is repeatable.
3. Determine the applicable error code in table 6-3.
4. Fill out the repair sheet and return the repair sheet with the printer.
Table 6-3. HP DeskJet 400 Printer Error Code Table
Keyword Description Code
Startup Problems
Power Up failed No lights on, no noise, no movement/intermittent power failure EX00
Self-test failed Self-test printout does not print out, is incomplete or wrong EZ05
Defective power cord/
module
Power cord/module is defective or damaged (<30 days) EX05
General start-up Customer cannot describe problem EZ20
Control Panel/Light Problems
Lights on steady LEDs on front panel ON steady EK00
Lights flashing in unison LEDs on front panel ON and flashing EK05
General lights Customer cannot descibe problem EZ35
Media Advance/Eject Problems
No media pick up Paper/transparency not loading properly FF00
Multiple pick Several sheets/envelopes are picked together FF05
Incomplete feed Sheet/envelope loads, then stops FF10
Media jam Sheet/envelope/labels stuck inside the printer FF15
Skewed/slanted page Sheet/envelope loads unevenly FF20
Media eject problem Sheet/envelope fails to eject FF25
Continuous media feed Continuously picks and feeds media FF35
General media handling Customer cannot describe problem FF55
Print Quality Problems
Missing dots White line or streak through text or graphics PP00
Fuzzy print Overspray of dots PP05
Vertical misalignment Table columns of text/vertical lines are not well aligned (bi-directional
shift)
PP10
Solid black page Sheet is solid black PP15
Underlines or streaks in
printing
Prints extra lines across media when printing self-test PP20
Wavy print Print appears wavy on self-test PP25
Incomplete print Parts of printed characters are missing on self-test PP30
General print quality Customer cannot describe problem PP35
Missing color Color is partially missing from printout -
Smear Smear on printout -
Starwheel track marks Starwheel track marks on print media -