User`s guide

6-10 Service and Support Information
Carriage Problems
Carriage stall No carriage movement MH00
Left side collision Carriage slams to left side and stays there MH05
Right side collision Carriage slams to the right side and stays there MH10
Carriage belt defective Carriage belt frayed or broken MH15
General carriage problem Customer cannot describe problem MH20
Noise Problems
Squeaky noise Unusual, persistent squeaking noise MN00
Grinding noise Unusual, persistent grindingnoise MN05
Knocking noise Frequent shock or clicking noise MN10
General noise Customer cannot describe problem MN15
Cosmetic Problems
Scratched External part is scratched ZC00
General cosmetic defect Customer cannot describe problem ZC05
Access door defective Access door bent or broken -
Starwheel Starwheel missing or broken -
Communication Problems
I/O printer port failure Input/Output from PC fails to print – not cable or PC problem KR00
General communication
problem
Customer cannot describe problem KR40
Print Cartridge Problems
Short pen life Cartridge life not to specifications SD00
Leaking cartridge Print cartridge has leaked in printer and damaged printer SD05
Rejects cartridge – black Printer rejects black cartridge SD10
Rejects cartridge – color Printer rejects Cyan/Magenta/Yellow cartridge SD15
Service station, pen-cap
problems
Service station upgrade, wider assembly, flex assembly, leaky pen MW20
General print cartridge
failure
(Not something we would service) SD20
Deprimed Cartridge Ink cartridge has deprimed/cartridge drys out/crust on nozzles SD25
Accessory Problems
Missing manual Manual is missing from shipment container AM00
Missing power cord/module Power cord/module is missing from shipment container AM05
Missing driver Driver disk is missing from shipment container AM10
Missing print cartridges Print cartridge is missing from shipment container AM20
Table 6-3. HP DeskJet 400 Printer Error Code Table (Continued)
Keyword Description Code