User`s guide

Service and Support Information 6-1
6
Service and Support Information
Chapter Contents
Section Title Page
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . 6-2
U.S. Service Support Contracts . . . . . . . . . . . . . . . . . . . . . 6-3
HP Express Exchange Service . . . . . . . . . . . . . . . . . . . . 6-3
HP SupportPack. . . . . . . . . . . . . . . . . . . . . . . . . 6-3
HP Customer Return Repair Service . . . . . . . . . . . . . . . . . . 6-3
Non-U.S. Service Support Contracts . . . . . . . . . . . . . . . . . . . 6-3
HP SupportPack. . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Returning a Printer for Service . . . . . . . . . . . . . . . . . . . . . 6-4
In the U.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
In the UK, France, Germany, Switzerland, Austria, Belgium, Norway, Sweden,
Denmark, Finland, and the Netherlands. . . . . . . . . . . . . . . . . 6-5
Elsewhere in the World . . . . . . . . . . . . . . . . . . . . . . 6-5
Service and Support Resources. . . . . . . . . . . . . . . . . . . . . 6-6
Obtaining Printer Drivers. . . . . . . . . . . . . . . . . . . . . . 6-6
Obtaining Support Information. . . . . . . . . . . . . . . . . . . . 6-6
Additional Resource Information . . . . . . . . . . . . . . . . . . . 6-7
Printer Repair Feedback Information. . . . . . . . . . . . . . . . . . . 6-9
HP DeskJet 400 Printer Repair Sheet. . . . . . . . . . . . . . . . . .6-12
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