Manual

Obtaining electronic support 111
C Support and warranty
The information in the troubleshooting sections suggest solutions to common problems. If your printer is not
operating properly and those suggestions did not solve your problem, try using one of the following
support services to obtain assistance.
Obtaining electronic support
You can obtain support from HP from the following electronic sources:
• Web
Visit the printer website on hp.com for the latest software, product, operating system, and support
information:
http://www.hp.com/support/dj460
• Toolbox (Windows)
The Toolbox provides easy, step-by-step solutions to common printing problems. See Toolbox
(Windows).
Obtaining HP telephone support
During the warranty period, you can obtain assistance from the HP Customer Care Center.
Before you call
To assist our Customer Care Center representatives to serve you better, prepare the following information
before calling.
1. Print the printer configuration page. See Understanding device information pages for instructions on
how to print this page.
2. If the printer does not print, get the following information ready.
a. Product name.
b. Serial number. (Check the back of the printer.)
3. Check the operating system that you are using, such as Windows XP.
4. Note how the printer is connected to your system: USB, Bluetooth, or 802.11.
5. Obtain the printer driver and version number of the printer software, such as HP Deskjet 460 Series
Version: 2.325.0.0. (To find the printer driver version number, open the printer settings or properties
dialog box and click the HP logo in the dialog box. See Changing print settings.)
6. If you have a problem printing from a particular application, note the application and version number.