Manual

Managing the printer 45
• Self diagnostic testing for your device
Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page
to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured
devices appears. When you select the device that you want to diagnose, HP Instant Support helps you
with tasks such as making sure that you have the latest device driver available and gaining access to
reports about the device status and detailed device-diagnostic information.
If any errors are detected during this process, you are given the option to perform updates to the
device drivers or to perform detailed diagnostic tests on the device.
• HP expert help online (Active Chat)
Personalized help from an HP support expert is available over the Web at any time. Simply submit a
question or a description of your problem. Your recent device history, system configuration, and any
actions that you have attempted are automatically forwarded to HP (upon your approval) so that you
will not need to describe the problem again. An HP support expert will respond online to solve your
problem through a real-time Web chat.
• Knowledge database
Use the HP knowledge database to quickly find answers to your questions.
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial number, error
conditions, and status, is sent to HP. HP respects your privacy and manages this information according to
the guidelines that are outlined in the HP Online Privacy Statement (http://www.hp.com/country/us/
eng/privacy.htm).
NOTE: To view all of the data that is sent to HP, select Source (for Internet Explorer) or Page Source (for
Netscape) from the View menu in your Web browser.
To access HP Instant Support
Toolbox (Windows)
• Open the Toolbox (see Toolbox (Windows)). Click the Information tab, and then click HP Instant
Support.
NOTE: Do not bookmark the Web pages that are used to open HP Instant Support. If you bookmark the
site and connect to it by using the bookmark, the pages will not contain the current information.