Manual

Troubleshooting installation issues 91
Troubleshooting installation issues
If you had trouble installing the printer, check the following items.
Problems printing an alignment page
Whenever you install a new print cartridge, you should align the print cartridges for the best possible print
quality. You can discard the alignment page after it is printed. If the printer does not print the page, see
General troubleshooting tips.
Problems installing software
Check the computer requirements
Make sure the computer meets the system requirements. See Printer specifications.
Check the installation preliminaries
• Before installing software on a Windows computer, make sure all other programs are closed.
• If the computer does not recognize the path to the CD drive that you type, verify that you are specifying
the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can
download the printer driver from http://www.hp.com/support/dj460
.
• In the Windows device manager, make sure that the USB drivers have not been disabled.
Reinstall the printer software
If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in
the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your
computer, and then reinstall the printer driver. See Uninstalling the printer software.