HP EliteBook 2760p Tablet PC Maintenance and Service Guide
© Copyright 2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license Intel and Centrino are trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 6 Top ........................................................................................................................................ 6 TouchPad ......................................................................................
Component replacement procedures ........................................................................................ 40 Service tag ............................................................................................................. 40 Computer feet ......................................................................................................... 41 Pen ........................................................................................................................ 42 Battery ...
Backup and recovery ...................................................................................................... 97 Backing up your information .................................................................................................... 97 Performing a recovery ............................................................................................................ 98 Using the Windows recovery tools ............................................................................
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1 Product description Category Description Product name HP EliteBook 2760p Tablet PC Processors Intel® 2nd Generation Core™ i7 processors (soldered to system board) i7-2620M, 2.7-GHz (turbo up to 3.4-GHz) Dual-Core processor, 4 MB L3 cache, 35W Intel 2nd Generation Core i5 processors (soldered to system board) i5-2410M, 2.3-GHz (turbo up to 2.9-GHz) Dual-Core processor, 3 MB L3 cache, 35W (select models only) i5-2520M, 2.5-GHz (turbo up to 3.2-GHz) Dual-Core processor, 3 MB L3 cache, 35W i5-2540M, 2.
Category Description Hard drives Supports 7-mm (2.5 in) hard drives Customer-accessible Supports the following SATA drives: ● 500 GB, 7200 rpm hard drive ● 320 GB, 7200 rpm hard drive ● 320 GB SED, 7200 rpm hard drive ● 250 GB, 7200 rpm hard drive Supports the following solid-state drives: Audio/Visual ● 256 GB ● 160 GB ● 128 GB Integrated dual-array microphone High-definition (HD) audio with SRS premium sound Stereo speakers (2) 720p webcam Modem 56K V.
Category Description Subscriber identity module (SIM) security (customer-accessible in battery bay) Qualcom 3000 HSPA/CDMA with GPS support (select models only), (not available in China) Ericsson 5521 HSPA+ (Sonic) Integrated wireless personal area network (WPAN) options by way of 2.
Category Description 65W travel AC adapter Support for the following batteries: 6-cell, 2.0 Ah (44 Whr) Li-ion battery with fuel gauge LEDs 6-cell, 2.0 Ah (39 Whr) Li-ion Long Life battery (select models only) Supports optional HP2700 Ultra-Slim Battery HP Fast Charge Technology Security Integrated fingerprint reader Integrated smart card reader (active) Alcor AU9540 Supports security lock Trusted platform module (TPM) V.1.
Category Description DRDVD Windows 7 Web-only support: Windows XP Professional 32 Windows XP Tablet Edition Windows Vista Business 32 or 64 Windows Vista Enterprise 32 or 64 Windows 7 Enterprise 32 or 64 Windows 7 Ultimate 32 or 64 Certified: Microsoft WHQL Novell SuSE Linux Serviceability End-user replaceable parts: AC adapter Battery Hard drive Memory module WLAN module WWAN module 5
2 External component identification Top TouchPad Component 6 Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad Moves the pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right pointing stick button Functions like the right button on an external mouse.
Lights Component Description (1) Caps lock light On: Caps lock is on. (2) TouchPad light ● Off: TouchPad is on. ● Amber: TouchPad is off. ● White: Computer sound is on. ● Amber: Computer sound is off. (3) Mute light (4) Volume down light White: The computer volume is being decreased. (5) Volume up light White: The computer volume is being increased. (6) Num lock light On: Num lock is on and the embedded numeric keypad is enabled.
Component (8) (9) 8 Description Battery light Power light Chapter 2 External component identification ● White: A battery is close to full charge capacity. ● Amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: If the computer is plugged into an external power source, the light turns off when all batteries in the computer are fully charged.
Buttons Component Description (1) Volume mute button Mutes and restores speaker sound. (2) Volume down button Decreases computer volume. (3) Volume up button Increases computer volume.
Keys Component 10 Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer.
Front Component Description (1) Webcam light On: The webcam is in use. (2) External WWAN antenna button Opens the external wireless wide area network (WWAN) antenna. (3) External WWAN antenna Send and receive wireless signals to communicate with wireless wide-area networks (WWAN). (4) Power switch ● When the computer is off, slide the switch to the right to turn on the computer. ● When the computer is on, slide the switch to the right to shut down the computer.
Right Component Description (1) Fingerprint reader (select models only) Allows a fingerprint logon to Windows instead of a password logon. (2) QuickWeb button ● When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in HP QuickWeb, press the button to open the default Web browser.
Component Description (6) RJ-11 (modem) jack (select models only) Connects a modem cable. (7) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Left Component (1) Description Media Card Reader Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Card (2) Pen holder Stores the digitizer pen.
Component Description (7) 1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder. (8) USB charging port Provides power to a USB device, such as an optional external MultiBay, if used with a powered USB cable. Display Component Description (1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWAN).
Component Description (6) Touch screen Allows you to perform certain actions using your fingers or the digitizer pen. (7) Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment. (8) Internal microphones (2) Record sound. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Rear Component (1) Description Jog dial In slate mode, functions like the enter key and the up and down arrows on a standard keyboard. ● Press inward to enter a command. ● Rotate up to scroll up. ● Rotate down to scroll down. (2) esc button In slate mode, allows you to exit or escape out of an application. (3) Rotate button In slate mode, switches the image between landscape and portrait orientation.
Bottom Component Description (1) Battery bay Holds the battery. (2) SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. (3) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog Serial number label location When ordering parts or requesting information, the serial number label, located inside the battery bay, provides important information that you may need when contacting technical support. 18 Component Description (1) Product name The product name affixed to the front of your computer. (2) Serial number An alphanumeric identifier that is unique to each product.
Computer major components Computer major components 19
20 Item Description Spare part number (1) External antenna 657835-001 (2) Display assembly (includes 2 WLAN antenna transceivers and cables and 2 WWAN antenna transceivers and cables) 30.7 cm (12.1 in) WXGA, LED, AntiGlare touch screen display 649753-001 30.7 cm (12.
Item (5) Description Spare part number For use in Sweden and Finland 649756-B71 For use in Switzerland 649756-BG1 For use in Taiwan 649756-AB1 For use in Thailand 649756-281 For use in Turkey 649756-141 For use in the United Kingdom 649756-031 For use in the United States 649756-001 Memory modules (PC3-10600, 1333-MHz, DDR3) 8-GB 634091-001 4-GB 621569-001 2-GB 621565-001 (6) Top cover assembly (includes TouchPad board, QuickWeb button, and capacitive board) 649768-001 (7) TouchP
Item Description ● Equipped with Second Generation Intel Core i7-2620M Dual-Core processor [2.7 GHz (turbo up to 3.4 GHz), 4 MB L3 cache] Spare part number 649748-001 For use only in Russia and the People's Republic of China: ● Equipped with Second Generation Intel Core i5-2410M Dual-Core processor [2.3 GHz (turbo up to 2.9 GHz), 3 MB L3 cache] 649749-001 ● Equipped with Second Generation Intel Core i5-2520M Dual-Core processor [2.5 GHz (turbo up to 3.
Item (26) Description Spare part number 1 GB 639738-001 WLAN module Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter (27) (28) ● For use in North America and Latin America 582564-001 ● For use in Europe and Asia 582564-002 Broadcom 4313GN 802.11b/g/n 1x1 WiFi Adapter 593836-001 Intel Centrino Advanced-N 6205 a/b/g/n 631954-001 Li-ion battery (with charging indicator) 6-cell, 39 Whr, 2.0-Ah 454668-001 6-cell, 44 Whr, 2.
Plastics Kit Item 24 Description Spare part number Plastics Kit 649764-001 (1) VGA bracket (2) Display hinge cover (3) ExpressCard slot protective insert (4) Service access cover (5) RJ11 door Chapter 3 Illustrated parts catalog
Cable Kit Item Description Spare part number Cable Kit 649758-001 (1) RJ-11 connector cable (2) Bluetooth module cable (3) Audio cable (4) TouchPad connector cable (5) Volume connector cable Cable Kit 25
Mass storage devices Description Spare part number Hard drives (includes bracket) 26 320 GB SED, 7200 rpm, 7 mm (2.5 in) 656621-001 320 GB, 7200 rpm, 7 mm (2.5 in) 656620-001 250 GB, 7200 rpm, 7 mm (2.
Miscellaneous parts Description Spare part number AC adapter 65W AC travel adapter (for use only in Japan) 592814-001 65W Smart AC adapter, RC V, 3W 609939-001 65W Smart AC adapter, RC V, EM.
28 Description Spare part number For use in the United States 490371-001 Screw Kit 649766-001 ● Phillips 2.5×8.0 captive screw ● Phillips 2.0×7.0 captive screw ● Phillips 2.0×3.0 captive screw ● Phillips 3.0×2.5 screw ● Phillips 2.5×3.0 screw ● Phillips 2.5×6.0 screw ● Phillips 2.0×4.0 screw ● Phillips 2.0×3.5 screw ● Phillips 2.0×3.0 screw ● Phillips 2.0×2.0 screw ● Phillips 1.5×1.5 Panhead screw ● Torx 8M2.2×7.0 screw ● Torx 8M2.2×5.
Sequential part number listing Spare part number Description 454668-001 6-cell, 39 Whr, 2.
Spare part number Description 592814-001 65W AC travel Adapter (for use in Japan) 593592-001 6-cell, 44 Whr, 2.0 Ah, Li-ion battery (with charging indicator) 593836-001 Broadcom 4313AGN 802.
Spare part number Description 631954-001 Intel Centrino Advanced-N 6205 a/b/g/n WLAN module for use in Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia
32 Spare part number Description 634400-001 Qualcomm Gobi 3000 HSPA/CDMA WWAN module with GPS for use in Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, the Central African Republic, Chad, Chile, Colombia, the Congo, Costa Rica, Croa
Spare part number Description 649756-051 Keyboard with TouchPad and pointing stick for use in France (includes buttons and cables) 649756-061 Keyboard with TouchPad and pointing stick for use in Italy (includes buttons and cables) 649756-071 Keyboard with TouchPad and pointing stick for use in Spain (includes buttons and cables) 649756-081 Keyboard with TouchPad and pointing stick for use in Denmark (includes buttons and cables) 649756-091 Keyboard with TouchPad and pointing stick for use in Norw
34 Spare part number Description 649760-001 System board shield 649762-001 Audio connector board 649764-001 Plastics Kit 649765-001 Rubber Kit (includes feet) 649766-001 Screw Kit 649767-001 Speaker assembly 649768-001 Top cover assembly (includes TouchPad board, QuickWeb button, and capacitive board) 649769-001 RTC battery 653017-001 128 GB solid-state drive (includes bracket) 653018-001 160 GB solid-state drive (includes bracket) 656619-001 Hard drive, 250 GB, 7200 rpm, SATA 7 mm (
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 43 screws in 12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.
Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 649765-001. There are four rubber feet that attach to the base enclosure in the locations illustrated below.
Pen Description Spare part number Digitizer pen with eraser (includes tether) 606899-001 Remove the pen: 1. Position the computer right-side up, with the left side toward you. 2. Pull the loop on the tether until it is large enough to pass the pen through it, and then pull the pen through the loop (1). 3. Remove the pen and tether from the computer (2). Reverse this procedure to install the pen.
Battery Description Spare part number 6-cell, 44 Whr, 2.0 Ah, Li-ion battery 454668-001 6-cell, 39 Whr, 2.0 Ah, Li-ion battery 593592-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Service access cover NOTE: The service access cover is included in the Plastics Kit, spare part number 649764-001. Before removing the service access cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Primary memory module Description Spare part number 2 GB (PC3-10600, 1333 MHz, DDR3) 621565-001 4 GB (PC3-10600, 1333 MHz, DDR3) 621569-001 8 GB (PC3-10600, 1333 MHz, DDR3) 634091-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a primary memory module.
SIM NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Hard drive NOTE: The hard drive spare part kits include the bracket and the screws. Description Spare part number 320 GB, 7200 rpm, 7 mm (2.5 in) SED hard drive 656621-001 320 GB, 7200 rpm, 7 mm (2.5 in) hard drive 656620-001 250 GB, 7200 rpm, 7 mm (2.5 in) hard drive 656619-001 160 GB solid-state drive (SSD) 653018-001 128 GB SSD 653017-001 Before removing the hard drive, follow these steps: 1. Shut down the computer.
3. Lift the hard drive (2) to remove it from the computer. 4. If it is necessary to replace the hard drive bracket, remove the four Phillips M2.5x3.0 screws (1) that secure the bracket to the hard drive. 5. Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive.
WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. 50 Description Spare part number Broadcom 43224 802.
Description Spare part number Broadcom 4322 AGN 802.
Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module and disengage them from the channels (2) holding them in place. NOTE: The black WLAN antenna cable is connected to the WLAN module “Main” terminal. The white WLAN antenna cable is connected to the WLAN module “Aux” terminal. 2. Remove the two Phillips M2.5×3.0 screws (3) that secure the WLAN module to the computer. 3. Remove the WLAN module by pulling the module away from the slot at an angle (4).
WWAN module CAUTION: The WWAN module and the WLAN module are not interchangeable. Description Spare part number Ericsson 5521 HSPA+ WWAN module 632155-001 Qualcomm Gobi 3000 HSPA/CDMA WWAN module with GPS (not available in China) 634400-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the WWAN module (4) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (5) to prevent incorrect insertion. Reverse this procedure to install the WWAN module.
Keyboard For use in: Spare part number For use in: Spare part number Keyboard with TouchPad and pointing stick (includes buttons and cables): Belgium 649756-A41 Northwest Africa 649756-DW1 Brazil 649756-201 Portugal 649756-131 Bulgaria 649756-261 Russia 649756-251 Denmark 649756-081 Saudi Arabia 649756-171 France 649756-051 Slovakia and The Czech Republic 649756-A81 French Canada 649756-121 South Korea 649756-AD1 Germany 649756-041 Spain 649756-071 Greece 649756-DJ1 Sweden
56 2. Remove the two screw caps (1) and loosen the five captive screws (2) that secure the keyboard to the computer. 3. Turn the computer right-side up, with the front toward you. 4. Open the display as far as possible. 5. Insert a flat tool under the back edge (1) of the keyboard near the display hinge. Gently lift the rear edge of the keyboard (2) and disconnect the keyboard.
6. Holding the keyboard at an angle, lift the keyboard (1) far enough to gain access to the cables underneath and release the zero insertion force (ZIF) connector (2) to which the pointing stick cable is attached to the system board and remove the pointing stick ZIF cable (3) from the connector. 7. Flip the keyboard over to the left and lay it flat (1), then release the ZIF connector that secures the keyboard cable (2) to the system board and remove the keyboard cable (3) from the ZIF connector.
8. Release the ZIF connector to which the pointing stick cable is attached, and then disconnect the cable (4) from the keyboard. 9. Remove the keyboard. Reverse this procedure to install the keyboard.
3. In the Enter a product name/number box, type the computer model information, and then click Search. 4. Click the link for the computer model. 5. Select the operating system, and then click Next. 6. Under Step 2: Select a Download, click the BIOS link. 7. Click the link for the most recent BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing the memory module, follow these steps: 1. Shut down the computer.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a secondary memory module. Top cover The top cover kit includes the TouchPad board and capacitive board. Description Spare part number Top cover 649768-001 Before removing the top cover, follow these steps: 60 1. Shut down the computer.
c. Remove the keyboard (see Keyboard on page 55) d. Remove the secondary memory module (see Secondary memory module on page 58) Remove the top cover: 1. Turn the computer upside-down, with the front toward you. 2. Remove the two Torx 8M2.0×7.0 screws (1) located in the bottom feet. You do not need to remove the feet. 3. Remove the two screw caps (2) and the two Torx 8M2.0x5.0 screws (3) located below the battery bay. 4. Turn the computer right-side up, with the front toward you. 5.
8. Remove the two Phillips M2.5x7.0 screws (5). 9. Lift the rear edge (1) of the top cover. 10. Disengage the top cover from the computer, and then lift the top cover (2) up and off the computer. NOTE: A small plastic brace for the VGA port rests below the top cover. Simply lift the brace.
11. Remove the Phillips M2.0x2.0 screw (1) from the volume control board and slide the volume control (2) out from the tab. Reverse this procedure to install the top cover.
TouchPad board NOTE: The TouchPad board is available with the top cover kit, spare part number 649768-001. Before removing the TouchPad board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
RTC battery Description Spare part number RTC battery 649769-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
Display assembly The display assemblies include two WLAN antenna transceivers and cables and two WWAN antenna transceivers and cables. Description Spare part number 30.7 cm (12.1 in) WXGA, LED, AntiGlare touch screen display assembly 649753-001 30.7 cm (12.1 in) WXGA, LED, AntiGlare touch screen display assembly for use outdoors 649754-001 Before removing the display assembly, follow these steps: 1. Shut down the computer.
2. Remove the two Torx 9 M2.0×5.0 screws that secure the hinge cover to the computer. 3. Position the computer right-side up, with the rear toward you. 4. Slide the hinge cover away from the computer. The hinge cover is available in the Plastics Kit, spare part number 649764-001. 5. Position the computer right-side up, with the front toward you and open the display so it stands straight up. 6. Feed the WWAN and WLAN antennas (1) through the bottom of the base enclosure and remove the antennas. 7.
8. Disconnect the display cable (3) from the system board. CAUTION: Support the display assembly when removing the display screws in the following step. Failure to support the display assembly can result in damage to the assembly and other components. 9. Remove the two Phillips M2.5x6.0 screws (1) that secure the display assembly to the base enclosure. 10. Gently rotate the display (2) and swivel it at a 90-degree angle to gain access to the remaining screws in the display bracket. 11.
12. Lift the display straight up to remove it from the base enclosure (4). Reverse this procedure to reassemble and install the display assembly. System board shield Description Spare part number System board shield 649760-001 Before removing the system board shield, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
f. Remove the top cover (see Top cover on page 60) g. Remove the display assembly (see Display assembly on page 66) Remove the system board shield: 1. Position the computer right-side up, with the front toward you. 2. Remove the four Phillips M2.5×3.0 screws (1) and (2) that secure the shield to the base enclosure. 3. Slide the shield from the computer (3). WARNING! Use caution when handling the system shield as the object may be hot. Reverse this procedure to install the system board shield.
Before removing the modem module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the following components: a.
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 649758-001. See Cable Kit on page 25 for more Cable Kit spare part number information. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer.
3. Disconnect the Bluetooth module cable from the Bluetooth module (2) and remove the module. Reverse this procedure to reassemble and install the Bluetooth module. Latch assembly NOTE: The Latch Kit includes the latch, bracket, two screws, and spring. Description Spare part number Latch Kit 597837-001 Before removing the latch assembly, follow these steps: 1. Shut down the computer.
f. Remove the top cover (see Top cover on page 60) g. Remove the display assembly (see Display assembly on page 66) NOTE: The latch mechanism includes a small spring. Note the location of the spring. Remove the latch assembly: 1. Position the computer right-side up, with the front toward you. 2. Detach the spring (1) from the latch. 3. Remove the two Phillips M2.0×4.0 screws (2) that secure the latch bracket to the base enclosure. 4. Lift the inner latch (3) from the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Remove the battery (see Battery on page 43) b. Remove the service access cover (see Service access cover on page 44) c. Remove the WLAN module (see WLAN module on page 50) d. Remove the WWAN module (see WWAN module on page 53) e. Remove the keyboard (see Keyboard on page 55) f.
Audio board Description Spare part number Audio connector board 649762-001 Before removing the audio connector board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the Phillips M2.0×3.5 screw (3) that secures the audio connector board to the base enclosure and lift the board (4). Reverse this procedure to install the audio connector board.
Smart card reader Description Spare part number Smart card reader 597839-001 Before removing the smart card reader, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Lift the smart card reader out of the chassis (3). NOTE: Adhesive secures the reader to the base enclosure. You must break the adhesion to remove the reader. 4. Remove the Bluetooth cable by disconnecting the ZIF cable (1) securing the Bluetooth module to the system board and thn lift the cable (2). Reverse this procedure to install the smart card reader.
System board NOTE: The system board spare part kits include replacement thermal material. Description Spare part number For use in all countries and regions except Russia and the People's Republic of China: ● Equipped with Intel Core i7-2620M 2620M, 2.7 GHz (turbo up to 3.4 GHz) processor, 4 MB L3 cache, 35W 649748-001 ● Equipped with Intel Core i5-2410M, 2.3 GHz (turbo up to 2.9 GHz) processor, 3 MB L3 cache, 35W (select models only) 649745-001 ● Equipped with Intel Core i5-2520M, 2.
j. Remove the RTC battery (see RTC battery on page 65) k. Remove the display assembly (see Display assembly on page 66) l. Remove the system board shield (see System board shield on page 69) m.
5. Lift the right side of the system board, and remove it from the base enclosure (3). Reverse this procedure to install the system board. Fan/heat sink assembly The heat sink spare part kit includes replacement thermal material. Description Spare part number Fan/heat sink assembly 649759-001 Before removing the fan/heat sink assembly, follow these steps: 82 1. Shut down the computer.
f. Remove the WLAN module (see WLAN module on page 50) g. Remove the WWAN module (see WWAN module on page 53) h. Remove the keyboard (see Keyboard on page 55) i. Remove the top cover (see Top cover on page 60) j. Remove the RTC battery (see RTC battery on page 65) k. Remove the display assembly (see Display assembly on page 66) l. Remove the system board shield (see System board shield on page 69) m. Remove the smart card reader (see Smart card reader on page 78) n.
5. Remove the fan/heat sink assembly (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink (1) and processor (2) each time the heat sink is removed. Thermal material is included with fan/heat sink assembly and system board spare part kits. Reverse this procedure to install the fan/heat sink assembly.
5 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by your computer. File menu Select To do this System Information ● View identification information for the computer and the batteries in the system. ● View specification information for the processor, cache and memory size, system ROM, video revision, and keyboard controller version.
Select To do this Ignore Changes and Exit Cancel any changes entered during the current session. Then exit and restart the computer. Save Changes and Exit Save any changes entered during the current session. Then exit and restart the computer. Your changes go into effect when the computer restarts. Security menu NOTE: Some of the menu items listed in this section may not be supported by your computer. Select To do this Setup BIOS Administrator Password Set up a BIOS administrator password.
Select To do this Disk Sanitizer Run Disk Sanitizer to destroy all existing data on the primary hard drive or the drive in the upgrade bay. CAUTION: If you run Disk Sanitizer, the data on the selected drive is destroyed permanently. System IDs Enter a user-defined computer asset tracking number and ownership tag.
System Configuration menu NOTE: Some of the listed System Configuration options may not be supported by your computer. Select To do this Language Change the Computer Setup language. Boot Options ● Set a startup menu delay (in seconds). ● Set the MultiBoot Express popup delay (in seconds). ● Enable/disable custom logo (disabled by default). ● Enable/disable display diagnostic URL (enabled by default). ● Enable/disable CD-ROM boot (enabled by default).
Select To do this NOTE: model. Availability of these options varies by computer ● Enable/disable secondary battery fast charge (enabled by default). ● Enable/disable HP QuickLook (enabled by default). ● Enable/disable preboot authentication on HP QuickLook boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default). ● Enable/disable HP QuickWeb write protect (disabled by default). ● Enable/disable virtualization technology (select models only; disabled by default).
Select To do this Built-In Device Options ● Enable/disable the wireless button state (enabled by default). ● Enable/disable embedded WWAN device radio (select models only; enabled by default). ● Enable/disable embedded WLAN device radio (select models only; enabled by default). ● Enable/disable the embedded Bluetooth device radio (enabled by default). ● Enable/disable the network interface controller (enabled by default). ● Enable/disable LAN/WLAN switching (disabled by default).
Select To do this AMT Options NOTE: All AMT options are disabled by default. ● Enable/disable firmware verbosity. ● Enable/disable AMT setup prompt (Ctrl-P). ● Enable/disable USB key provisioning support. ● Enable/disable unconfigure AMT on next boot. ● Select terminal emulation mode: ◦ ANSI ◦ VT100 ● Enable/disable firmware progress event support. ● Enable/disable initiate Intel CIRA. Set Security Level Change, view, or hide security levels for all BIOS menu items.
6 Specifications Computer specifications Metric U.S. Length 21.2 cm 8.35 in Width 29.0 cm 11.4 in Height (front to rear) 3.2 cm 1.27 in Weight (equipped with 1 DIMM, 6-cell battery, WLAN module) 1.8 kg 3.97 lbs Dimensions Input power Operating voltage 18.5 V dc @ 3.5 A – 65 W Operating current 3.
30.7-cm (12.1-in), WXGA display specifications Metric U.S. Height 16.3 cm 6.4 in Width 26.1 cm 10.3 in Diagonal 30.7 cm 12.1 in Surface treatment Anti-glare Number of colors Up to 16.8 million Contrast ratio 400:1 (typical) Brightness 200 nits (typical) Dimensions Pixel resolution Pitch 0.204 mm Format 1280 × 800 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 4.
128-GB* 160-GB* 250-GB* 320-GB* Single track 3 ms 3 ms 1.5 ms 1.5 ms Average 13 ms 13 ms 11 ms 11 ms Maximum 24 ms 24 ms 22 ms 22 ms Logical blocks 250,069,680 312,581,808 488,397,168 625,142,448 Disc rotational speed 7200 rpm 7200 rpm 7200 rpm 7200 rpm 5°C to 35°C 5°C to 35°C Operating temperature 5°C to 35°C 5°C to 35°C *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
7 Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
To create a screen shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the active window, press alt+fn+prt. To copy the entire screen, press fn+prt sc. 3. Open a word-processing document, and then select Edit > Paste. The screen image is added to the document. 4. ● Save the document. When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair discs you previously created (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system. For additional information, refer to the “Using a Windows 7 operating system DVD (purchased separately)” section in this guide. Using the Windows recovery tools To recover information you previously backed up, follow these steps: 1.
Using f11 CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11, follow these steps: 1. If possible, back up all personal files. 2.
6. Select Repair your computer. 7. Follow the on-screen instructions.
8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number The People's Republic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2.
9 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. CAUTION: The procedures in this chapter can result in damage to display components.
Perform the following steps: 1. Remove the (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3.
106 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down.
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel.
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index Symbols/Numerics 1394 port, identifying 14 A Accessory battery connector identifying 17 Accessory battery connector door identifying 17 Ambient light sensor, identifying 15 AMT options 93 AMT setup prompt (Ctrl-P) 93 firmware progress event support 93 firmware verbosity 93 initiate Intel CIRA 93 terminal emulation mode 93 unconfigure AMT on next boot 93 USB key provisioning support 93 antennas disconnecting 52, 53 Anti Theft 88 audio board removal 76 spare part number 76 audio cable, illustrated 25 au
drive light 7 DriveLock password 88 DriveLock, automatic 88 drives, boot order 90 drives, preventing damage 36 E electrostatic discharge 37 embedded numeric keypad, identifying 10 esc button identifying 16 esc key, identifying 10 Ethernet, product description 2 Execution Disable 90 ExpressCard slot identifying 13 ExpressCard slot insert, illustrated 24 external media cards, product description 3 external monitor port 16 hard drive bay, identifying 17 hard drive bracket, removal 49 hard drive recovery 100 h
pointing device, product description 3 pointing stick 6 pointing stick buttons 6 port options 92 1394 port 92 eSATA port 92 ExpressCard slot 92 flash media reader 92 Smart card slot 92 USB port 92 ports 1394 14 external monitor 16 product description 3 USB 12 USB charging 14 USB chargingt 14 power connector, identifying 16 power cord set requirements 102 spare part numbers 27 power lights 8 power requirements, product description 3 primary memory module removal 45 spare part numbers 45 processor, product de
system fan 90 system IDs 89 system information 87 T thermal material, replacement 84 tools required 35 top cover removal 60 spare part number 21, 60 Touch screen identifying 15 TouchPad buttons 6 TouchPad board removal 64 spare part number 64 TouchPad light, identifying 7 TouchPad, identifying 6 TPM Embedded Security 88 transporting guidelines 38 TXT (IntelTrusted Execution Technology) 91 U Unified Extensible Firmware Interface (UEFI) mode 90 USB charging port, identifying 14 USB legacy support 85, 90 USB p
