HiCommand Dynamic Link Manager (HDLM) for Windows Systems User's Guide (HIT5201-96001, January 2008)

HiCommand

Dynamic Link Manager (HDLM) for Windows

Systems User’s Guide 173

5.4.1.3 Take Action for the Program Error

Take the action recommended for the program error message as described in Chapter 9. If

the error occurs again after you take the corrective action, use the Options window to check

the status of the HDLM program, and then take the appropriate corrective action.

To check the status of an HDLM program:

1. Display the Path Management window. The Path List view appears in the Path

Management window.

2. Click the Options button. The Options window appears.

3. Click the Component information button. The HDLM Component information dialog box

appears. This dialog box displays information about the HDLM manager, HDLM alert

driver, and HDLM driver.

4. Check the information displayed for HDLM manager, HDLM driver, and HDLM alert

driver, and take the following action:

– If the status of the HDLM manager shows Dead, start the HDLM manager.

– If the status of the HDLM alert driver shows Dead, restart the host.

– If the status of the HDLM driver shows Dead, restart the host.

5.4.1.4 Contact Your HDLM Vendor or Maintenance Company

If the error cannot be resolved, contact your HDLM vendor or maintenance company if there

is a maintenance contract for HDLM, and report the information collected by the

DLMgetras utility.

5.4.2 Using the dlnkmgr Command to Handle a Program Error

The following subsections describe the procedures for handling a program error by using the

HDLM command (dlnkmgr).

5.4.2.1 Examine the Messages

Examine the message that is output to the event log in the host. If an error occurs in an

HDLM program, a message other than KAPL08xxx is output to the event log. Examine the

content of the message. Messages with error level E (Error) or higher require corrective

action.

5.4.2.2 Obtain Program Information

Obtain the information to be reported to your HDLM vendor or maintenance company (if

there is a maintenance contract for HDLM).