HiCommand Dynamic Link Manager (HDLM) for Windows Systems User's Guide (HIT5201-96001, January 2008)

174 Chapter 5 Troubleshooting
Use the DLMgetras utility for collecting HDLM error information to collect the error
information. For details on the DLMgetras utility and the information it collects, see
section
8.2.
Some of the information collected by the DLMgetras utility might be cleared when the
system is restarted. When an error occurs, as soon as possible execute the DLMgetras
utility.
When an error occurs in the HDLM GUI, collect the screenshot at the time the error
occurred.
5.4.2.3 Take Action for the Program Error
Take the action recommended for the program error message as described in Chapter 9. If
the error occurs again after you take the corrective action, use the dlnkmgr command's
view operation to check the status of the HDLM program, and then take the appropriate
corrective action. For details on the view operation, see section
7.7.
Execute the following command:
>dlnkmgr view -sys
If the KAPL01012-E message appears as a result of executing the command
The following shows the KAPL01012-E message:
KAPL01012-E Could not connect the HDLM manager. Operation name = view
Start the HDLM manager.
For details about how to start the HDLM manager see section
4.5.1.
If the KAPL01013-E message appears as a result of executing the command
The following shows the KAPL01013-E message:
KAPL01013-E An error occurred in internal processing of the HDLM command. Operation
name = view details = aa...aa
aa...aa indicates character string. Restart the host.