Medical Archive Solutions User Guide

187
HP Medical Archive
Troubleshooting Alarms
PMEM Memory Usage (%); the percentage of
RAM memory that is being used.
Can have values “Over Y% RAM” where
Y represents the percentage of memory
being used by the server.
Figures under 70% are normal. Over 95%
is considered a major issue.
If the memory usage is fairly high
for a single device/service, this
should be monitored and
investigated.
Should it reach over 99% RAM
and this alarm continues to
persist, contact HP technical
support.
PPSn Power Supply Status; an overall indica-
tion of whether the RAID array’s power
supply is functional:
• 0 = No Errors
• 1=VRM Removed
• 2=VRM Failed
• 3 = Power Supply Fault
• 4 = Unavailable
The letter n in the Attribute Code is an
indicator of which RAID, as some servers
are attached to multiple RAID units.
If the RAID array is “VRM
Removed”, “VRM Failed”, or
“Power Supply Fault”, check the
power supply hardware for the
RAID array unit.
If this does not appear to be a
hardware problem, contact HP
technical support.
PSAn Array State:
• 0=Online
• 1 = Offline
The letter n in the Attribute Code is an
indicator of which Array, as some servers
are attached to multiple arrays.
If the array is offline, check the
physical hardware to make sure it
is alright and that it is cabled
correctly.
If this does not appear to be a
hardware problem, contact HP
technical support.
PSNn Array Status:
• 0= No Errors
• 1 = Rebuilding
• 2 = Ready to Rebuild
• 3=Recovery Made
• 4 = Drive Fail
• 5=Unknown
The letter n in the Attribute Code is an
indicator of which Array, as some servers
are attached to multiple arrays.
If the Array Status is not “No
Errors” (0), check the reason. If it
is either rebuilding or in recovery,
wait for a period of time for the
array to restore to normal state; if
it persists contact HP technical
support.
If a drive has failed, replace the
drive and allow time for it to
rebuild.
If the array is unknown or failed,
check for error indicators. If the
problem persists, contact HP tech-
nical support.
Attr.
Code
Description Recommended Action