HP Networking Quality Statement (January 2012)

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HP Networking Quality Statement

HP Quality Policy:

"Providing products, services, and solutions of the highest quality and

delivering more value to our customers that earn their respect and

loyalty."

Introduction

HP Networking takes great pride in the quality and reliability of its products and believes the quality

of its products exceeds other vendors. HP Networking’s strong commitment to quality and

confidence in its products is evident in offering an industry-leading warranty, including a lifetime

duration warranty on most of the product portfolio. HP Networking is committed to a positive

customer experience and believes the quality and reliability of our products will provide customers

with a strong return on their investment, low cost of ownership, and a satisfied relationship with HP

Networking.

We measure quality in terms of our customer’s experience. We believe we can always do better at

understanding our customer’s expectations. That belief pushes our standards ever higher improving

quality generation to generation, product to product.

Quality starts with product concept, design and validation within our Research & Development Lab; to

product manufacture and deployment with our Supply Chain; to product support and customer

feedback. All are essential parts of the HP Quality Improvement Cycle.

When an error in quality happens, we are the best at responding to customer issues. We utilize the

HP Quality Improvement Cycle and Lean Six Sigma Quality programs to continually improve and

manage our product quality. We apply the necessary corrective actions to ensure it never happens

again.

Summary of content (4 pages)

PAGE 1
HP Networking Quality Statement HP Quality Policy: "Providing products, services, and solutions of the highest quality and delivering more value to our customers that earn their respect and loyalty." Introduction HP Networking takes great pride in the quality and reliability of its products and believes the quality of its products exceeds other vendors.
PAGE 2
Research & Development Quality practices within the R&D organization are industry leading and an inherent part of the organizational culture. From product conception, through development, validation and deployment of product, customers can be assured that HP Networking products have quality “designed in” from the earliest phases of the lifecycle. Products progress through the development lifecycle adhering to strict rigors of quality design rules and validation.
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Supply Chain The Supply Chain team supports the overall customer experience through excellence in product manufacturing, reliable deliveries and quick response to resolving customer issues. The team ensures components, parts, assemblies and products entering the supply chain meet rigorous standards. All assemblies and products are thoroughly tested and validated each step throughout the manufacturing process. Regular customer centric out of box audits is performed on all products prior to shipment.
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Continuous Improvement We continue to improve product quality. At every step—from design and development through production and testing and on into the workplace—we’re alert for any opportunity to improve quality and everything we learn goes into making the next generation of HP Networking products all it can be. Our customers are a vital resource. The best information about the quality of the user experience is obtained through customer feedback.