HP Networking Quality Statement (January 2012)

Revision 1.0
Supply Chain
The Supply Chain team supports the overall customer experience through excellence in product
manufacturing, reliable deliveries and quick response to resolving customer issues.
The team ensures components, parts, assemblies and products entering the supply chain meet
rigorous standards. All assemblies and products are thoroughly tested and validated each step
throughout the manufacturing process. Regular customer centric out of box audits is performed on all
products prior to shipment.
We continuously address every stage of our supply chain to improve our products, our delivery
systems and our response to customer issues through the HP Quality Improvement Cycle.
Improvement processes include:
 Early engagement between Design and Manufacturing teams to ensure new product designs
allow for enhanced testing, consistent soldering and assembling techniques, reliable
component selections and robust packaging designs. Followed up by validation of results
though early monitoring and analysis of field failures to identify immediate corrective actions
as well as identifying improvement opportunities for future designs.
 Factory Quality, ISO 9001-2000, ISO 14001, UL/CSA certifications, various regulatory
certifications required for shipment into countries worldwide and compliancy with EU and
other worldwide country’s RoHS regulatory standards. Continuous supplier quality
management through monitoring and issue resolution and regular product audits which feed
back into the improvement of daily supplier operations.
 Delivery Quality includes distribution site audits, regular inspections for package damage,
feeding back into the improvement of packaging design standards.
Global Parts Supply Chain (GPSC)
GPSC assures the quality of its spare parts in the supply chain by maintaining rigorous repair, testing
and inspection criteria that equates to that of the manufacturing process. Upon a fault being
identified in the supply chain, comprehensive review is conducted to identify the root cause or failure.
Corrective action plans and key process indicators are established, maintained and monitored to
ensure proper controls.