HP 3PAR Recovery Manager 4.5.0 Software for Microsoft Exchange 2007, 2010, and 2013 User Guide This document is designed for System Administrators and Microsoft Exchange Administrators who are experienced in using Microsoft Exchange 2007, 2010, and 2013 and responsible for backing up Microsoft Exchange mailbox or public store databases.
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Contents 1 Overview of HP 3PAR Recovery Manager......................................................8 System Requirements.................................................................................................................8 Minimum Requirements for HP 3PAR Recovery Manager...........................................................8 Components Required on the Exchange Server (Production Server).............................................
Configuring HP 3PAR Recovery Manager for DAG (or CCR or SSC for Exchange 2007).............28 Configuring the Provider.................................................................................................29 Grouping Volumes into Autonomic Groups............................................................................29 Domain Sets.................................................................................................................29 Volume Sets.......................................
Modifying the Time Constraints for a Virtual Copy..................................................................46 Configuring Email Notifications................................................................................................47 Deleting Email Configurations..................................................................................................48 Creating Virtual Copies of Mailbox Databases/Storage Groups...................................................
HpRmCli Exch portconfig.........................................................................................................83 HpRmCli Exch rcstatus ............................................................................................................84 HpRmCli Exch RegisterDomain.................................................................................................85 HpRmCli Exch remove......................................................................................................
Asynchronous Periodic Mode Remote Copy.........................................................................131 Setting Up Remote Copy........................................................................................................132 Support for Remote Copy Modes and Policies......................................................................132 Support for GeoCluster for Microsoft Windows....................................................................
1 Overview of HP 3PAR Recovery Manager System Requirements Minimum Requirements for HP 3PAR Recovery Manager • Microsoft Windows Server 2008 or 2008 R2 or 2008 R2 SP1, Microsoft Windows Server 2012 - Standard or Datacenter edition • Single processor with either 1.4 GHz (x64) or 1.3GHz (Dual Core) • 4 GB or more RAM • 32 GB hard drive space • Virtual copy (snapshot) space must be available on HP 3PAR Virtual Volumes.
Licenses Required on the HP 3PAR StoreServ Storage System Licenses are required for the following software components: • HP 3PAR Virtual Copy Software • HP 3PAR Recovery Manager Software for Microsoft Exchange • HP 3PAR Remote Copy Software (Optional) • HP 3PAR Virtual Lock Software (Optional) NOTE: For platform-specific release levels, refer to “Related Documents” (page 135).
Running HP 3PAR Recovery Manager on a Japanese OS or Chinese OS CAUTION: To be fully compatible with HP 3PAR Recovery Manager, you must use English-language naming conventions in your Exchange setup (for example, for domain names, database names, path names, and so on). HP 3PAR Recovery Manager does not function correctly when any language other than English is used, even for areas in which Exchange itself supports Japanese or Chinese characters.
• HP 3PAR Recovery Manager GUI • HP 3PAR Recovery Manager CLI • Cross–Windows-domain support • HP 3PAR Remote Copy Software (in both synchronous and asynchronous periodic mode, and Synchronous Long Distance Remote Copy) • Queueing of virtual copy creation and backup for different mailbox databases/storage groups from the same backup server • (For Exchange 2007) Single Copy Cluster • (For Exchange 2007) Host sets for Single Copy Cluster • Support for Virtual Fiber Channel on Windows 2012 • S
• Creation of virtual copy on System Boot Volume • Windows automount feature • Automatic Recovery for File Copy and Volume restores for SCC • Performing a mount, an unmount, or a restore function in RDM (Raw Device Mapping) disk and passthrough disk • Date customizing: HP 3PAR Recovery Manager always displays dates in month/day/year format • (For Exchange 2007) Exchange CCR volumes in a Remote Copy volume group • (For Exchange 2007) HP 3PAR StoreServ Storage System mounts on a different storage
• ◦ HP Data Protector for Microsoft Windows ◦ Backup Exec for Microsoft Windows Writer - Microsoft Exchange 2007, 2010, and 2013 NOTE: For platform-specific release levels, refer to the latest Single Point of Connectivity Knowledge for HP Storage Products (SPOCK) document. To obtain a copy of this documentation, http:// www.hp.com/storage/spock How HP 3PAR VSS Works with Microsoft Exchange Figure 1 HP 3PAR VSS Provider Software for Microsoft Windows Operation Overview 1.
The shadow copy is now available to the requestor for backing up. HP 3PAR Recovery Manager Layout HP 3PAR Recovery Manager allows for many types of configurations, depending on the setup. Centralized Backup Configuration A centralized backup configuration, shown in Figure 2 (page 14), allows you to maximize resources and performance of the mailbox servers (or Exchange servers for Exchange 2007) through off-host central control management capabilities.
Figure 3 Single Host Backup Configuration Multiple Host Backup Configuration (For Exchange 2010/ Exchange 2013) HP recommends that you use a separate HP 3PAR Recovery Manager for Exchange backup server for the mailbox databases/storage groups on each HP 3PAR StoreServ Storage System and that you execute commands from each HP 3PAR Recovery Manager backup server for each HP 3PAR StoreServ Storage System.
Figure 4 Single HP 3PAR StoreServ Storage System, Single Site Figure 5 Two HP 3PAR StoreServ Storage Systems, One Site 16 Overview of HP 3PAR Recovery Manager
Figure 6 Multiple HP 3PAR StoreServ Storage Systems, Multiple Sites Multiple Domain Backup Configurations Multiple domain backup configurations, shown in Figure 7 (page 18), allow you to use one backup server for multiple Active Directory domains. NOTE: • All backup components (for example, the backup server, backup software client, and Remote Copy target server) must be in the local domain.
Figure 7 Multiple Domains Server Relationships The following defines the roles, relationships, and restrictions between the server types: Backup Server The backup server plays a central control point for the HP 3PAR Recovery Manager that controls and manages the backup and restore on different mailbox/Exchange servers.
Remote Copy Backup Server Depending on the configuration, the Remote Copy backup servers manage synchronous and asynchronous periodic Remote Copy virtual copies. Mailbox Servers (for Exchange 2010/ Exchange 2013) Mailbox servers can be standalone servers, or they can be configured as a member of a DAG. Exchange Servers (For Exchange 2007) The Exchange Servers can be standalone servers or cluster virtual servers.
2 Installing and Uninstalling HP 3PAR Recovery Manager for Microsoft Exchange Requirements for Configuring an Administrator Account Before proceeding with the installation or performing any administrative operations, ensure the following user privileges for Administrator meet the following requirements: • Exchange permissions must be assigned to a user account through Microsoft Exchange • Domain accounts must be present in the local administrator's group to install and to run HP 3PAR Recovery Manager •
1. Log on as System Administrator. NOTE: To log in as the System Administrator, you must have system administrator rights. NOTE: If the current user is not a part of the administrative group, then the installation does not continue. 2. 3. 4. 5. Insert the HP 3PAR Recovery Manager CD into the CD-ROM drive. Open a Windows Explorer window by clicking Start→All Programs→Accessories→Windows Explorer. Click the CD-ROM drive to view the files on the CD. Double-click Setup.exe to launch the installation wizard.
10. Click Next to confirm the feature selections. 11. Click Install to start the installation. A status bar shows the progression as the application is installed. A message appears to indicate whether the installation is completed successfully. 12. When the installation is completed, click Finish. Once the installation is completed, the system configuration information is gathered and displayed in a text file named RMECfgChk.txt.
4. 5. On the right-side of the window, double-click TraceLevel. Modify the Value Data field and click OK to save the change. Table 2 System Registry Values for HP 3PAR Recovery Manager Name Value BackupTimeout The timeout value for the Symantec NetBackup initialization process detection in minutes. This setting is optional if the default is not appropriate. GUILog Location of the GUI Log File (Java errors only). InstallPath HP 3PAR Recovery Manager Installation path.
Upgrading from HP 3PAR Recovery Manager 4.4.0 for Exchange, HP 3PAR Recovery Manager 4.4.1 for Exchange, or HP 3PAR Recovery Manager 4.4.2 for Exchange to HP 3PAR Recovery Manager 4.5.0 for Exchange You can upgrade to HP 3PAR Recovery Manager 4.5.0 Software for Microsoft Exchange Server from HP 3PAR Recovery Manager 4.4.0 for Exchange, HP 3PAR Recovery Manager 4.4.1 for Exchange, or HP 3PAR Recovery Manager 4.4.2 for Exchange. Upgrading the Backup Server 1. 2. 3. 4. 5. 6. 7. 8.
a. b. c. Install HP 3PAR CLI, HP 3PAR VSS Provider. While upgrading to HP 3PAR Recovery Manager for Microsoft Exchange 4.5.0, user is prompted for upgrade confirmation. Confirming to do so will uninstall the older version and install HP 3PAR Recovery Manager for Microsoft Exchange 4.5.0 in backup server. Reboot the server, if required. NOTE: For Microsoft Exchange Server Cluster production upgrade, first perform the upgrade on the passive nodes.
5. Select the Repair radio button and click Next. An attempt is made to repair missing or corrupt files, outdated shortcuts, and bad registry entries. To remove HP 3PAR Recovery Manager: 1. Log on as the System Administrator. 2. Click Start→Control Panel→Programs and Features. 3. Select HP 3PAR Recovery Manager Software for Microsoft Exchange. 4. Click Remove. The Program Maintenance dialog appears. 5. Select the Remove radio button and click Next.
3 Configuring HP 3PAR Recovery Manager Configuring the Database • Be sure to use Exchange files created on basic disks or GPT (GUID Partition Table) supported basic disks using the NTFS file system. Recovery Manager does not support other types of file systems. • Maintain a 1:1 relationship between mailbox databases/storage groups and volumes: ◦ Do not add more than one mailbox database/storage group and its data files to a volume.
2. To set a new port number, issue the HpRmCli Exch portconfig command. For example, to change the port number to 9950: HpRmCli Exch portconfig -s spotted -n 9950 3. 4. Restart the HP 3PAR Recovery Manager Software for Exchange Agent service. Repeat these steps for all associated hosts in the centralized backup configuration.
HP 3PAR Recovery Manager for Exchange 2007 supports CCR and SCC. • If CCR or SCC configuration uses a single HP 3PAR StoreServ Storage System, you can rely on a single backup server. You need not perform any additional configuration steps. • If CCR or SCC configuration spans to two HP 3PAR StoreServ Storage Systems, you require two backup servers: one connected to each HP 3PAR StoreServ Storage System.
6. 7. 8. 9. Create a virtual volume belonging to the CPG you just created. Create a host belonging to the virtual domain. Export the VLUN to the host. On the HP 3PAR Recovery Manager backup and production servers, set the user for the HP 3PAR VSS provider. 10. Ensure that the HP 3PAR StoreServ Storage System connection is good. NOTE: For more information on HP 3PAR Command Line Interface (CLI) commands, see the HP 3PAR OS Command Line Interface Reference.
For Exchange 2007™: Ensure your domain names follow Microsoft naming conventions for Active Directory and for fully qualified domain names (FQDN). For more information, see Microsoft documentation on Active Directory and FQDN naming conventions. Additional requirements for managing Exchange 2007 CCR and SCC Servers To manage Exchange 2007 CCR and SCC Servers across multiple Active Directory domains, you must store the appropriate login and password in the Windows user account on the backup server. 1.
Managing Domain Components • To use the GUI to manage HP 3PAR Recovery Manager operations on mailbox databases/storage groups and Windows hosts in nonlocal domains, use the same GUI procedures as you do for mailbox databases/storage groups and Windows hosts in the local domain. For more information, see “Using the Recovery Manager GUI” (page 40).
4 Configuring Backup Software Overview You can use HP 3PAR Recovery Manager Software for Microsoft Exchange with either Symantec NetBackup, HP Data Protector, or Symantec Backup Exec to backup and restore the virtual copies created by HP 3PAR Recovery Manager. Before you start configuring the backup software, check the following: • If you are using backup software in the backup environment, you must install a backup master or client on the backup server.
Before You Begin Ensure that you have set up a storage unit for storing virtual copy backups. For more information, see the documentation for the backup software you are using. Configuring Symantec NetBackup To set up your Symantec NetBackup software, see the Symantec NetBackup documentation. NOTE: You must have Symantec NetBackup software version 7.5 with Patch 03 installed for restore operation using NetBackup to succeed.
Configuring HP Data Protector Requirements • HP Data Protector Software • Each data list name (also known as the backup specification) must be unique across the entire system Setting Up the HP Data Protector Backup Specification To use HP Data Protector with HP 3PAR Recovery Manager, you must set up a default backup specification. The backup specification specifies the default mount point and the necessary devices for tape backup. 1. Open the Data Protector GUI. 2. Select Backup→Add Backup. 3.
Configuring Backup Exec Requirements • Symantec Backup Exec Media server on HP 3PAR Recovery Manager for Exchange backup server 1. Symantec Backup Exec software 2. Symantec Backup Exec Media server user name and password must be same as the HP 3PAR Recovery Manager for Exchange Backup Server, or you must add the current user to Backup Exec • Symantec Backup Exec Remote Media server 1. Symantec Backup Exec Remote media server must be installed in the same domain. 2.
Figure 9 HP 3PAR Recovery Manager for Exchange Properties d. Select This account. Enter the domain administrator username and password.
Figure 10 HP 3PAR Recovery Manager for Exchange User Account Properties e. Click Apply and then select OK. You must restart the service when asked for. NOTE: These changes must be done on all the servers wherever the HP 3PAR Recovery Manager for Exchange is running.
• HP 3PAR Recovery Manager does not track restore progress. You must use your backup software to monitor restore progress. • For more information about using CLI commands with your backup software, see HpRmCli Exch backup, HpRmCli Exch deletebackup, HpRmCli Exch listbackup, and HpRmCli Exch restore in “Using the HP 3PAR Recovery Manager for Exchange CLI” (page 64).
5 Using the Recovery Manager GUI This chapter provides instructions for using the HP 3PAR Recovery Manager Software Graphical User Interface (GUI) to back up and restore mailbox databases (or storage groups for Exchange 2007). NOTE: Only NetBIOS names should be used when specifying values for any server type like production server, backup server, mount server, target server, verification server, media server, master server.
Status and Summary Information After launching HP 3PAR Recovery Manager for Exchange, click the MS Exchange node to see a detailed status and summary of relevant information in a tabular format: For Exchange 2010/ Exchange 2013: • Domain Name • Number of the mailbox database associated with each domain • Mailbox Databases for each domain • Member of DAG • Virtual Copy count for each domain • Backup copy count for each domain For Exchange 2007: • Domain Name • Exchange Server • Number of the
Table 4 Mailbox Database Information Columns (for Exchange 2010/ Exchange 2013) Column... Displays... Name The name of the mailbox database Active Server The server that currently hosts the mailbox database DB File Path The full path of the .
Managing Domains Working with the Local Domain • If you are using only the local Active Directory domain, the HP 3PAR Recovery Manager GUI displays all your HP 3PAR Recovery Manager components under the Local Domain node. • If you are using multiple domains, the GUI displays the HP 3PAR Recovery Manager components related to backups—as well as any mailbox/Exchange servers and Windows hosts added to the local domain—under the Local Domain node.
2. 3. Select a mailbox database/storage group that is managed by the HP 3PAR Recovery Manager for Exchange GUI. Click OK. HP 3PAR Recovery Manager takes a few minutes to scan all mailbox databases/storage groups, then it updates the node tree with your selection. This process might take longer for the first time you register mailbox databases/storage groups. NOTE: When using the GUI to register mailbox databases, the mailbox database names containing invalid characters such as /\\<>:*.
• (For Exchange 2007) If a single backup server is managing active and passive nodes, the maximum virtual copy count specified in the policy is enforced on per-node basis. Therefore, the backup server can contain twice the maximum number of virtual copies. • (For Exchange 2010/ Exchange 2013) The maximum virtual copy count specified in the policy is enforced on per StoreServ basis. NOTE: A virtual copy must be unmounted to be removed.
2. Depending on whether you want to set a maximum number of copies or you want to set an expiration time frame, do the following in the Policy Setup dialog box: To set: Follow these steps: Maximum number of virtual 1. Select the Numeric radio button. copies 2. In the Maximum Virtual Copies kept in Storage System text box, enter the desired maximum as a number between 1 and 500. 3.
Configuring Email Notifications You can configure HP 3PAR Recovery Manager to automatically send an email when: • You create a virtual copy or remote virtual copy, or HP 3PAR Recovery Manager automatically creates a virtual copy or remote virtual copy according to the task schedule. • You create a backup, or HP 3PAR Recovery Manager automatically creates a backup according to the task schedule. • You restore a mailbox database/storage group.
6. Click Finish. HP 3PAR Recovery Manager encrypts the password and saves the configuration as an XML file with the filename EmailConfig.xml. Each time a virtual copy or a backup is created or validated or a restoration is performed on this mailbox database/storage group, HP 3PAR Recovery Manager checks the XML file and, if email is configured for the task, sends an email with the task information and/or error messages.
• - virtual copy created without validation • - LCR virtual copy created without validation 1. In the node tree pane, right-click the mailbox database/storage group for which you want to create a virtual copy, and select Create→Virtual Copy. If you are creating a DAG mailbox virtual copy, select a specific database source. 2.
2. 3. 4. 5. In the Validate Virtual Copy area, select whether you want HP 3PAR Recovery Manager to validate the server name or skip validation of the virtual copy, and whether you want HP 3PAR Recovery Manager to defer log truncation (if validating) or truncate the log (if skipping validation) and click Next. In the Target Server Name field, enter the name of the Remote Copy backup server. Optional: To view the policy values for the remote server, click Fetch Policy.
Creating a Virtual Copy of a CCR-Enabled Storage Group (for Exchange 2007) You can use HP 3PAR Recovery Manager to create a virtual copy of a storage group for which Cluster Continuous Replication (CCR) is enabled. You can create a virtual copy for an active node, or a passive node, or both. To create a CCR virtual copy of a storage group: 1. In the node tree pane, right-click the CCR-enabled storage group for which you want to create a virtual copy, and select Create. 2.
2. Click Next in the Create Virtual Copy dialog box. The Task Scheduler appears. For more information, see “Scheduling Automated Tasks with Task Scheduler” (page 52). Automating Tasks You can use the Task Scheduler to schedule HP 3PAR Recovery Manager to automatically create virtual copies, remote virtual copies, and backups, and to automatically analyze and synchronize (if desired) a repository.
• Weekly - Schedules automated virtual copies by the day of the week. In the right pane, enter the number of weeks you want to pass between automated copies and select the checkbox for each day of the week on which a virtual copy is to be created. • Monthly - Schedules automated virtual copies by day or date of the specified months. ◦ To schedule copies on a specific date at a specific monthly or daily interval, enter the date information in the calendar. 11. Click Finish.
4. Click OK. HP 3PAR Recovery Manager: • Makes the virtual copy available to the selected host server • Displays data for the mounted virtual copy (store) in the informational pane • Displays Mounted in the Virtual Copy Status column • Displays the host server to which the virtual copy was mounted in the Mounted Host column NOTE: HP 3PAR Recovery Manager does not allow mounting a Virtual Copy to a drive letter or a path involving a cluster shared drive letter.
Backing Up a Virtual Copy You can use HP 3PAR Recovery Manager to back up virtual copies to media using HP Data Protector, Symantec NetBackup, or Symantec Backup Exec. To back up a virtual copy to media, you must first configure your backup software (Data Protector, NetBackup or Backup Exec) as described in Chapter 4 (page 33). You can back up virtual copies at the mailbox database or storage group level or by individual virtual copy.
5.
Creating Backups at the Storage Group Level for CCR (for Exchange 2007) You can use Symantec NetBackup, HP Data Protector, or Symantec Backup Exec to create backups of CCR virtual copies on either the active node or the passive node. To back up a CCR virtual copy at the storage group level: 1. In the node tree pane, right-click the storage group node you want to back up, and select one of the following: 2. 3.
5. To immediately create one backup, click Finish.
7. If the backup fails, refresh the GUI to reset the columns in the informational pane (as described in Table 6 (page 58)) back to their previous values. Scheduling Automatic Backups at the Mailbox Database/Storage Group Level To schedule automatic backups of a mailbox databases/storage groups: 1. In the node tree pane, right-click the mailbox database/storage group you want to back up, and select Backup to Media. 2. In the Backup to Media dialog box, enter the appropriate information.
4. To immediately create one backup, click Finish.
NOTE: After the volume restore, using the same virtual copy for another volume restore or file copy restore is not supported. HP recommends to remove that virtual copy and create a new virtual copy for the newly restored object. Restoring a Mailbox Database/Storage Group with File Copy Restore 1. 2. 3. In the node tree pane, right-click the virtual copy to use for the restore, and select Restore Using→File Copy. To proceed with the restore process, select the Click to continue checkbox. Click OK.
3. Click OK. The backup software mounts the backup to the specified location as a virtual copy. If you specified an alternate restore location, the restored data appears in the alternate location. You can monitor the progress of the NetBackup restore in the progress log located at: (for Exchange 2010/ Exchange 2013) \log\ nbulog\Mailbox_database_timestamp.log (for Exchange 2007) \log\nbulog\ exchserver_storagegroup_timestamp.
Validating a Virtual Copy You can validate a mounted virtual copy for a mailbox database/storage group with Exchange APIs through HP 3PAR Recovery Manager. To validate a virtual copy, right-click the mounted virtual copy you want to validate, and then select Validate. NOTE: For Exchange 2010/ Exchange 2013: • To validate only log file, select Validate Log Only option.
6 Using the HP 3PAR Recovery Manager for Exchange CLI HP 3PAR Recovery Manager for Exchange Command Line Interface (CLI) HP 3PAR Recovery Manager for Exchange provides a Command Line Interface (CLI) that allows you to: • Create virtual copies • Remove virtual copies • Validate virtual mounted copies with the eseutil.
NOTE: For more information on user roles and rights, see the HP 3PAR OS CLI Administrator’s Manual. NOTE: The previous syntax for HP 3PAR Recovery Manager commands shown below will continue to be supported for backward compatibility.RmExch [Command_options] NOTE: Only NetBIOS names should be used when specifying values for any server type such as production server, backup server, mount server, target server, verification server, media server, master server.
HpRmCli Exch analyze SYNTAX (for Exchange 2010/ Exchange 2013) HpRmCli Exch analyze -mdb [-domain DomainName] [-inserv StoreServStorageSerialNo] [-sync [-f]] (for Exchange 2007) HpRmCli Exch analyze -s -g [-sync] [-f] [-inserv StoreServStorageSerialNo] [-domain DomainName] [-b backup vendor] DESCRIPTION The HpRmCli Exch analyze command analyzes the existing repository and lists any out-of-sync virtual copies information between the repository and HP 3PAR St
Examples The following commands will analyze existing repository and output any out-of-sync information. Use quotes ("") for names that include spaces.
• (For Exchange 2010/ Exchange 2013)-vs - The server on which to perform verification and/or backup. This server must have a HP 3PAR Recovery Manager for Exchange backup server installed and access to the backup software (Symantec NetBackup or HP Data Protector or Backup Exec). • –p - Symantec NetBackup policy name. Only valid if Symantec NetBackup software is in use. • –d - Name of Symantec NetBackup backup schedule.
• -mediaserver - Backup Exec media server name. This is valid only if Symantec Backup Exec software is in use. • -device - Backup Exec device name configured for Backup. This is valid only if Symantec Backup Exec software is in use. • -level log|Full - Optional. Verify the LOG files and DB files. To verify only LOG files, use -level log. This cannot be used with the -nc option. • -noemail - Optional.
PARAMETERS The following options are supported: • -h - Specify the HP 3PAR Recovery Manager installed Windows host to change or query settings. If host is in another domain, specify the FQDN. • -bktmout - Setup or inquiry for Backup process timeout value to confirm that NetBackup has received the backup request. The timeout range is 0 to 86400 seconds. Default is 30 seconds. • -sec - Optional. Number of seconds. • -min - Optional. Number of minutes.
HpRmCli Exch create SYNTAX (For Exchange 2010/ Exchange 2013) HpRmCli Exch create <-s ExchangeServer> <-vs verification_server> <-mdb mailbox Database> [-domain domain name][[-nc [-truncate]] [[-rc [-defer]] [-exp n ] [-retain n] [-f]][-noemail][-level log|Full] (For Exchange 2007) HpRmCli Exch create <-s ExchangeServer> <-g StorageGroup> [-domain domain name] [-active|-passive|-both] [-lcr] [-nc [-truncate]] [<-rc TargetServer> [-defer]] [-exp n] [-retain n
• -level log|Full - Optional. Verify the LOG files and DB files. To verify only LOG files, use - level log. This cannot be used with the -nc option. • -exp n - Optional. If the policy is expiration-based, set the expiration time for this virtual copy to the specified time.
If not specified, HP 3PAR Recovery Manager creates the virtual copy using the expiration time specified in the current policy. • -retain n{h|H|d|D} - Optional. Set the retention time for the specified virtual copy to the specified time. The virtual copy cannot be removed during this time period. NOTE: Retention time restrictions are: • You must have an HP 3PAR Virtual Lock license to use the -retain option. • The minimum retention period is 1 hour; the maximum is 43,800 hours/ 1,825 days (5 years).
NOTE: VSS will wait for up to 10 seconds for the writers to freeze I/O, and this interval is not configurable. In most cases 10 seconds is a sufficient window to successfully create a virtual copy. However, in some circumstances under very heavy load, 10 seconds may not be enough and the virtual copy will fail on this attempt, which is by design.
HpRmCli Exch deletebackup SYNTAX (For Exchange 2010/ Exchange 2013) HpRmCli Exch deletebackup -mdb -t [-domain ] (For Exchange 2007) HpRmCli Exch deletebackup -s -g -t [-domain ] DESCRIPTION The HpRmCli Exch deletebackup command removes a backup entry in the backup repository. It will not communicate to the backup software to delete the actual backup.
PARAMETERS The following options are supported: • (For Exchange 2010/ Exchange 2013) -mdb MailboxDatabase - The name of the mailbox database for which virtual copies are listed. • (For Exchange 2007) -s - The name of the exchange server for which the storage group belongs. If this is not given then the machine name will be used. • (For Exchange 2007) -g - The name of the storage group for which the virtual copy information is to be retrieved.
HpRmCli Exch listbackup SYNTAX (For Exchange 2010/ Exchange 2013) HpRmCli Exch listbackup -mdb [-domain ] (For Exchange 2007) HpRmCli Exch listbackup -s [-bs Backup Server] [-domain ] DESCRIPTION The HpRmCli Exch listbackup command prints a list of the virtual copies backups that have been backed up by the HpRmCli Exch backup command.
PARAMETERS The following options are supported: • -domainhost - The fully qualified domain name (FQDN) of the domain being modified. • -u - The username that has access to the Active Directory controller. • -p - The password for the username. NOTE: Use quotes ("") for names that include spaces. Example The following command changes the credentials stored for the domain controller kings. HpRmCli Exch ModifyDomain -domainhost kings.kingsmain.main.
• -mp "MountPoint" - Optional. Enclose the mount point in quotation marks if you prefer to mount the volumes elsewhere besides default directory. Full path is required. Default is to mount to :\3parsnapshot. • -domain - Optional. Specifies the domain to which the Exchange server or mailbox database belongs. If this option is not specified, HP 3PAR Recovery Manager for Exchange uses the local domain. NOTE: Use quotes ("") where spaces are included.
HpRmCli Exch peer (For Exchange 2007) SYNTAX HpRmCli Exch peer -bs or Hprmcli Exch peer display or Hprmcli Exch peer clear DESCRIPTION The HpRmCli Exch peer command configures the peer backup servers for two HP 3PAR StoreServ Storage System CCR configurations. The backup server executes all commands and sends certain commands to the peer backup server to run (such as create and backup) for the passive node option.
HpRmCli Exch policy SYNTAX (For Exchange 2010/ Exchange 2013) HpRmCli Exch policy -mdb [-i [-r]] [-exp
NOTE: Retention time restrictions are: • You must have an HP 3PAR Virtual Lock license to use the -retain option. • The minimum retention period is 1 hour; the maximum is 43,800 hours/1,825 days (5 years). • The default retention time is 336 hours (14 days). • The retention time cannot exceed the value of the system's virtual volume maximum retention time. • You can set a retention time regardless of whether the policy is numeric-based or expiration-based.
HpRmCli Exch portconfig SYNTAX Hprmcli Exch portconfig [-s WindowsHost] [-n portnumber] DESCRIPTION The HpRmCli Exch portconfig command will display or update the current port configuration for the HP 3PAR Recovery Manager for Exchange service and HP 3PAR Recovery Manager for Exchange CLI for the specified windows server. When only the -s argument is supplied, this command will list the current port number used by HP 3PAR Recovery Manager for the Windows server.
HpRmCli Exch rcstatus SYNTAX (For Exchange 2010/ Exchange 2013) Hprmcli Exch rcstatus <-mdb mailbox database> [-domain domain name] <[-query]|[<-update> [<-t timestamp> <-ts RecordKeeper> <-status RCStatus>]]> (For Exchange 2007) Hprmcli exch rcstatus <-s exchange server> <-g storage group> [-domain domain name] <[-query]|[<-update> [<-t timestamp> <-ts RecordKeeper> <-status RCStatus>]]> DESCRIPTION The HpRmCli Exch rcstatus command will display or update status of the Remote Copy operation history for pe
HpRmCli Exch RegisterDomain SYNTAX HpRmCli Exch RegisterDomain -domainhost -u -p DESCRIPTION The HpRmCli Exch RegisterDomain command registers a new Active Directory domain. PARAMETERS The following options are supported: • -domainhost - The fully qualified domain name (FQDN) of the new domain host. The host name should be any Exchange server in the domain you are registering.
HpRmCli Exch remove SYNTAX (For Exchange 2010/ Exchange 2013) HpRmCli Exch remove -mdb -t [-domain ] (For Exchange 2007) HpRmCli Exch remove -s -g -t [-domain ] DESCRIPTION The HpRmCli Exch remove command removes the virtual copy from the system and the repository. To be successfully removed, the virtual copy must have an “Available” status; if the virtual copy is mounted it will not be removed.
HpRmCli Exch report SYNTAX HpRmCli Exch report -h -output DESCRIPTION The HpRmCli Exch report command will execute the RMReport batch script under the \Exchange\goodies folder and gather needed information on the specified Windows host for troubleshooting purposes. PARAMETERS The following options are supported: • -h - Specify a HP 3PAR Recovery Manager installed Windows host to run the RMREPORT utility.
HpRmCli Exch repository SYNTAX HpRmCli Exch repository [-a AlterLocation] DESCRIPTION The HpRmCli Exch repository command will display or move the current repository locations for HP 3PAR Recovery Manager for Exchange. If no arguments are specified, then the current location is displayed. If -a is specified along with a directory, then the repository will be moved to the new location.
HpRmCli Exch reset SYNTAX To reset the HP 3PAR Recovery Manager for Exchange locking on remote Windows host: HpRmCli Exch reset -s -t -opt lock [-domain ] (For Exchange 2010/ Exchange 2013) To reset the mount status of a particular timestamp record: HpRmCli Exch reset -s -mdb -t -opt status [-domain ] (For Exchange 2007) To reset the mount status of a particular timestamp record: HpRmCli Exch reset <-s Exchan
Examples (For Exchange 2010/ Exchange 2013) The following commands will release the lock at the Exchange server. HpRmCli Exch reset -s bottlenosed -opt lock (For Exchange 2010/ Exchange 2013) The following command will reset the existing mount status to available. HpRmCli Exch reset -mdb mydb1 -t 050106113456 -opt status (For Exchange 2007) The following commands will reset the existing mount status to available.
server hosting the mailbox database. See “Recovering Data with HP 3PAR Recovery Manager” (page 101). Volume promote restore overwrites all data on the original database volume. This overwrites ALL data on the original volume and should only be performed with caution. See “Recovering Data with HP 3PAR Recovery Manager” (page 101). WARNING! DO NOT perform a volume promote restore if multiple storage groups share any volumes. This includes all data files .LOG, .EDB, .CHK.
Examples (For Exchange 2010/ Exchange 2013) The following command will perform a restore of a virtual copy 020405162103 from NetBackup media to drive C:\3parsnaphsot on server Joshua.
No will restore on passive copy without activating it. Valid only with passive copy restore in DAG. NOTE: Use quotes ("") where spaces are included. EXAMPLES (For Exchange 2010/ Exchange 2013) The following command will perform a Point-in-Time file copy restore of a virtual copy 020405162103. HpRmCli Exch restore -mdb “mailbox rex” -t 020405162103 -filecopy (For Exchange 2010/ Exchange 2013) The following command will perform a Point-in-Time Volume restore of virtual copy 020405162103.
HpRmCli Exch setvc SYNTAX (For Exchange 2010/ Exchange 2013) HpRmCli Exch setvc -mdb -t [-retain
HpRmCli Exch setvc -mdb mb2 -t 110412162103 -exp 25h (For Exchange 2010/ Exchange 2013) The following command removes the expiration date for virtual copy 110412162103 in database mb2: HpRmCli Exch setvc -mdb mb2 -t 110412162103 -exp 0h (For Exchange 2007) The following command extends the retention period for virtual copy 020412162103 in storage group sg2 on Exchange server Server1 to 8 days from creation.
HpRmCli Exch unmount SYNTAX (For Exchange 2010/ Exchange 2013) HpRmCli Exch unmount -mdb -t [-domain ] (For Exchange 2007) HpRmCli Exch unmount -s -g -t [-domain ] DESCRIPTION The HpRmCli Exch unmount command unmounts a currently mounted virtual copy. When using HpRmCli Exch unmount toun mount a virtual copy, the program will check to see if the virtual copy is mounted to a host machine.
HpRmCli Exch UnRegisterDomain SYNTAX HpRmCli Exch UnRegisterDomain -domainhost DESCRIPTION The HpRmCli Exch UnRegisterDomain command modifies an Active Directory domain. PARAMETERS The following option is supported: • -domainhost - The fully qualified domain name (FQDN) of the domain host you are removing from set of HP 3PAR Recovery Manager for Exchange domains. NOTE: Use quotes ("") for names that include spaces.
HpRmCli Exch validate SYNTAX (For Exchange 2010/ Exchange 2013) HpRmCli Exch validate -mdb -t [-domain ] [-level log|Full] [-noemail] (For Exchange 2007) HpRmCli Exch validate -s -g -t [-domain ] DESCRIPTION The HpRmCli Exch validate command verifies the data integrity of the exchange database files in the specified virtual copy that is already mounted on the system.
Scheduling Virtual Copies using the Recovery Manager GUI You can schedule virtual copies at the same time you create a virtual copy of a storage group. For more information, see “Automating Tasks” (page 52). Scheduling Virtual Copies with Windows Task Scheduler NOTE: Because the command HpRmCli Exch create communicates with Exchange, you must have Exchange administrator privileges to schedule this task. To create virtual copies using the Windows Task Scheduler: 1.
7 Rapid Backup and Recovery for Exchange Key Microsoft Exchange File Types Before describing backup and recovery for HP 3PAR Recovery Manager Software for Microsoft Exchange, you must understand the elements of Exchange. The Microsoft Exchange mailbox database uses three key file types for all operations: • Log file (*.LOG). A file in which transaction log records are stored. • Checkpoint file (*.CHK). Maintains information about the location in the transaction logs last committed to the database.
GUI, or by scheduling virtual copies either through HP 3PAR Recovery Manager or via Windows automatic scheduled task application. For more information, see “Using the Recovery Manager GUI” (page 40) or “Running HP 3PAR Recovery Manager as a Scheduled Job” (page 98). • With HP 3PAR Recovery Manager’s optional policy settings, you can maintain a specified number of the latest virtual copies to stay online.
Figure 11 Supported Configurations for Auto-Restore There are two options available for a file or volume copy (promote) restore: • Point-in-Time – restores or recovers a set of data or a particular setting from a time in the past before data corruption occurred • Point-of-Failure – restores or recovers a set of data or a particular setting to a specific point of failure by applying the transaction logs Performing a File Copy Restore to a Point-in-Time The The 1. 2. 3.
4. Read the following operation before checking the Click to continue box and clicking Finish to proceed with restoration. Figure 13 File Copy Restore at Point in Time Operations NOTE: Review the Restore Virtual Copy information before proceeding further. NOTE: You can also use HpRmCli Exch restore CLI command to perform the file copy restore to a point-in-time operation.
Figure 14 File Copy Restore at Point in Time with DB only restore(Manual restore) option checked Complete Pre Restore Steps(Manual), and then select Click to continue box. Click Finish to proceed with restoration.
Figure 16 File Copy Restore at Point in Time for Virtual Copy of Passive Node To restore both the database and log LUN, clear DB only restore (Manual restore) and then click Next. Figure 17 File Copy Restore at Point in Time with DB only restore(Manual restore) option unchecked For File Copy Restore at Point in Time for Virtual Copy of Active Node, read the following operation before selecting Click to continue and clicking Finish to proceed with restoration.
Figure 18 File Copy Restore at Point in Time for Virtual Copy of Active Node For File Copy Restore at Point in Time for Virtual Copy of Passive Node, select Activate Database Copy to perform the restore after the failover of passive node to active node. Clear Activate Database Copy for the restore to happen on passive database copy. Select Click to continue and click Finish to proceed with restoration.
3. Select Point of failure. Search and enter the log file location. The log file location refers to the path on the production server. The search option is available or enabled only when the backup and production servers are on same machine. If both the backup and production servers are on different systems, you must manually enter the path of the production server. Figure 20 File Copy Restore at Point of Failure 4. Click Next to continue.
5. Read the following operation before selecting Click to continue and clicking Finish to proceed with restoration.
Select Activate Database Copy to perform the restore after the failover of passive node to active node. Clear Activate Database Copy for the restore to happen on passive database copy. NOTE: Review the Restore Virtual Copy log before proceeding further. NOTE: You can also use HpRmCli Exch restore CLI command to perform the file copy restore to a point-of-failure operation.
Figure 24 Volume Restore at Point in Time 4. Read the following operation before selecting Click to continue and clicking Finish to proceed with restoration. WARNING! volume. Do not perform a volume restore if multiple databases are created in a single Figure 25 Volume Restore at Point in Time Operations NOTE: Review the Restore Virtual Copy log before proceeding further. NOTE: You can also use HpRmCli Exch restore CLI command to perform the volume restore to a point-in-time operation.
Performing a Volume Restore to a Point-in-Time in DAG Configuration 1. 2. 3. Locate and right-click the specific database timestamp in the left pane. Select Restore Using→Volume. Select Point in Time.
4. If you want to restore only the database LUN, select DB only restore (Manual restore) option and the click Next. Figure 26 Volume Restore at Point in Time with DB only restore(Manual restore) option checked Complete Pre Restore Steps(Manual) and then select Click to continue and Click Finish to proceed with restoration. After the restore is successful, complete Post Restore Steps(Manual) mentioned.
To restore both the database and log LUN, clear DB only restore (Manual restore) and click Next.
For Volume Restore at Point in Time for Virtual Copy of Active Node, read the following operation before selecting Click to continue and clicking Finish to proceed with restoration. Figure 30 Volume Restore at Point in Time for Virtual Copy of Active Node For Volume Restore at Point in Time for Virtual Copy of Passive Node, select Activate Database Copy to perform the restore after the failover of passive node to active node. Clear Activate Database Copy for the restore to happen on passive database copy.
Performing a Volume Restore to a Point-of-Failure 1. 2. 3. Locate the specific database timestamp in the left pane and right-click. Select Restore Using→Volume. Select Point of failure. Search and enter the log file location.
4. Read the following operation before selecting Click to continue and clicking Finish to proceed with restoration. WARNING! volume.
Select Activate Database Copy to perform the restore after the failover of passive node to active node. Clear Activate Database Copy for the restore to happen on passive database copy. NOTE: Review the Restore Virtual Copy log and click before proceeding further. NOTE: You can also use HpRmCli Exch restore CLI command to perform the volume restore to a point-of-failure operation.
NOTE: If in a cluster, go to the Cluster Administrator and take the Microsoft Exchange Information Store Instance resource offline. If not in a cluster, go to the services menu and stop the Microsoft Exchange Information Store Service. NOTE: Bringing Exchange Information Store Instance resource offline will dismount all the storage groups. It is the default behavior by windows cluster as all storage group services are dependent on this service.
4. From the backup server, execute the HP 3PAR Recovery Manager command for the volume promote restore. For information about the restore-promote command, see “Using the HP 3PAR Recovery Manager for Exchange CLI” (page 64). For information on using the GUI to execute a volume restore, see “Restoring from a Virtual Copy” (page 60). WARNING! DO NOT perform a volume promote restore if multiple storage groups share any volumes. This includes all data files .LOG, .EDB, and .CHK.
2. 3. 4. 5. Perform the point-in-time recovery for file copy restore steps 1 to 4: “Point-in-Time Recovery” (page 117). With the Exchange databases dismounted, preserve the current log files on your mailbox database volumes if you were not able to do so for step 1. Mount the desired virtual copy for the staging Exchange server either from the HP 3PAR Recovery Manager GUI or from the command line using the HpRmCli Exch mount command.
Data Restoration Using a Recovery Database (For Exchange 2010/ Exchange 2013) A recovery database is a mailbox database that allows HP 3PAR Recovery Manager to mount a restored mailbox database and extract data from the restored database as part of the recovery operation. Recovery databases allow you to recover data from a backup or a copy of a database without disrupting access to current data. Use the Restore-Mailbox cmdlet to extract mailbox content from a restored database.
1. Verify that the database to restore is consistent and that it is in a clean shutdown state: a. Open a command prompt window. b. Change to the ExchSrvr\Bin folder. c. Enter the following: Eseutil /mh YourDatabaseName.edb d. e. 2. Press Enter. Note whether the State line shows as State: Clean Shutdown or State: Dirty Shutdown. A soft recovery should be performed immediately after the virtual copy for the database is created.
6. To restore specific email messages, enter: Restore-Mailbox -Identity Scott -RecoveryDatabase -SubjectKeywords "" -ContentKeywords "" -IncludeFolders \,\ 7.
How Recovery Storage Groups Operate In previous versions of Exchange Server, a separate Microsoft Active Directory forest needs to be configured on a recovery server if you want to mount another copy of a production Exchange database, or to mount a different version of a production Exchange database. With the Recovery Storage Group feature in Exchange Server, a separate recovery computer is not always required when you want to recover data from a mailbox store.
1. Verify that the database to restore is consistent and that it is in a clean shutdown state. a. Open a command prompt window. b. Change to the ExchSrvr\Bin folder. c. Enter the following: Eseutil /mh YourDatabaseName.edb d. e. 2. Press Enter. Note whether the State line shows as State: Clean Shutdown or State: Dirty Shutdown. A soft recovery should be performed immediately after the virtual copy for the database is created.
5. If databases are currently mounted in the Recovery Storage Group, do the following: a. Dismount the databases. b. Use the Eseutil.exe tool to verify that the databases are in a clean shutdown state. i. Open a command prompt window. ii. Change to the ExchSrvr\Bin folder. iii. Enter: Eseutil /mh iv. v. vi. 6. 7. Press Enter. Note whether the State line shows as State: Clean Shutdown or State: Dirty Shutdown. If the databases are consistent, delete all transaction log files (.
8 Coexistence of HP 3PAR Recovery Manager for Exchange and HP 3PAR Recovery Manager for SQL Prerequisites • Only backup server component of HP 3PAR Recovery Manager for Exchange and HP 3PAR Recovery Manager for SQL applications can be installed on the same server. • Mixing the backup server and production server components in coexistence scenario is not supported. • HP 3PAR Recovery Manager for Exchange and HP 3PAR Recovery Manager for SQL applications must be installed and launched independently.
9 Using HP 3PAR Peer Motion Manager Software with HP 3PAR Recovery Manager HP 3PAR Peer Motion Manager is a feature of the HP 3PAR OS Software and manages the migration of data in between existing storage systems or third party storage arrays. HP 3PAR Recovery Manager now supports HP 3PAR Peer Motion Manager data migration activities without any impact on host operations while monitoring the primary storage system.
10 Using HP 3PAR CLX with HP 3PAR Recovery Manager Single Copy Cluster (SCC) is a shared storage failover cluster solution consisting of two or more nodes. There is one copy of the Exchange databases with this solution. However, because this solution is based on a shared storage, third-party array-based replication solution like HP 3PAR Remote Copy synchronous & asynchronous replication can be used to have more than one copy of the Exchange databases.
The backup server on each site can only manage the Exchange server storage group/databases which are owned by nodes on respective sites. The backup server on each site should only be configured with the array connected to nodes on that site. For Example, using provcfg configuration tool ensure that you add only site A array configuration on the Site A backup server. Similarly on site B, configure only the site B array. NOTE: Ensure that only one array is configured on each backup servers.
11 Remote Copy for HP 3PAR Recovery Manager Overview HP 3PAR Remote Copy Software helps to safeguard against disasters that might occur at one location by allowing you to keep copies of data on a separate server, which can be placed at a remote location. To maintain updated copies of data at a remote location, Remote Copy uses two HP 3PAR StoreServ Storage Systems: a primary server (used for production) and a backup server which can be located at a different site.
NOTE: User can make use of the Expiration policy settings of HP 3PAR Recovery Manager in which case those retained virtual copies are removed by the StoreServ after the expiration period has elapsed. Setting Up Remote Copy 1. Install and configure Remote Copy. For more information, see the HP 3PAR Remote Copy Software User’s Guide. NOTE: Be sure to configure the backup server with the same name, structure, and Windows authentication mode settings as the primary server. 2. Use the provcfg.
• If you are using asynchronous Remote Copy, you can create HP 3PAR Recovery Manager virtual copies even if policies on the servers do not match. If policies do not match, the virtual copies use the policies on the Remote Copy backup server. • When running Remote Copy in a Synchronous Long Distance configuration, the virtual copies on the synchronous and asynchronous periodic Remote Copy backup servers do not have the exact same timestamp.
NOTE: If you are performing a promote restore for volumes in a Synchronous Long Distance Remote Copy relationship, you must manually stop Remote Copy before initiating the volume promote restore. 1. 2. 3. 4. 5. 134 On the backup server, use HP 3PAR Recovery Manager to mount the virtual copy to the production server. Log on to the production server and stop the Exchange instance and its dependent services.
12 Support and Other Resources Related Documents For Information About… Read the… Using the HP 3PAR OS Command Line Interface (CLI) to configure and manage the HP 3PAR StoreServ Storage System HP 3PAR OS CLI Administrator’s Manual Using the HP 3PAR Management Console to configure and HP 3PAR Management Console Help administer HP 3PAR StoreServ Storage Systems Assigning the appropriate user roles and rights HP 3PAR OS Concepts Guide HP 3PAR OS CLI Administrator’s Manual Using the HP 3PAR OS Command Lin
Advisories To avoid losing data, be sure to observe the cautions and warnings in this document. WARNING! Warnings alert you to actions that can cause injury to people or irreversible damage to data or the operating system. CAUTION: Cautions alert you to actions that can cause damage to equipment, software, or data. NOTE: Notes are reminders, tips, or suggestions that supplement the procedures included in this document.
13 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
A Server Virtualization Environments VMware, Egenera and Microsoft Hyper-V Environments Support for VMware, Egenera and Hyper-V environments is provided under certain specific conditions. New volumes presented to VMware, Egenera and Hyper-V servers are not surfaced automatically, so the HpRmCli Exch mount command is limited to being executed on the backup host.
Figure 37 Server virtualization environment For all HP 3PAR Recovery Manager for Exchange backup servers and production servers, hosted on VMware ESX or Microsoft Hyperviser. 1. The disks presented to the Exchange Servers need to be raw device mappings with the compatibility mode set to physical.
2. The backup server needs to be connected directly to the HP 3PAR StoreServ Storage System and not through VMware or Hyper-V. am • The HpRmCli Exch mount command cannot be run against a Fiber Channel (FC) based virtual machine host from the VMware, Hyper-V or Egenera server with the -h option. • You must manually perform the actions to expose the volumes to the server.
B Process of Restoration for Specific Microsoft Exchange Configurations The table below provides the specific steps performed during restoration for certain Microsoft Exchange configurations. The following steps appear in the wizard prior to initializing restoration.
Table 9 Description of Steps Performed During Restoration for Specific Microsoft Exchange Configurations (continued) File Copy Restore Process for Volume Copy Restore Exchange 2010/ Exchange Process for Exchange 2010/ File Copy Restore Process for Volume Copy Restore 2013 Exchange 2013 Exchange 2007 Process for Exchange 2007 virtual copy from the production server 4. If (Point of Failure) "C:\Test". 'Chilean' and copy the Apply the log files to restored files. virtual copy from 5.
Table 9 Description of Steps Performed During Restoration for Specific Microsoft Exchange Configurations (continued) File Copy Restore Process for Volume Copy Restore Exchange 2010/ Exchange Process for Exchange 2010/ File Copy Restore Process for Volume Copy Restore 2013 Exchange 2013 Exchange 2007 Process for Exchange 2007 the production server 6. If (Point of Failure) 'raptors' and copy the Apply the log files to restored files. virtual copy from 6. If (Point of Failure) "C:\test|".
C Troubleshooting Known Issues • When HP 3PAR CLI is not installed using HP 3PAR Recovery Manager Software for Exchange setup: ◦ If the certificate is not saved for current StoreServ username used by HP 3PAR Recovery Manager Software for Exchange, errors occur for all HP 3PAR Recovery Manager Software for Exchange tasks or HP 3PAR VSS Provider tasks, except for new StoreServ registration command in HP 3PAR VSS Provider.
Known Microsoft Issues • On a computer that is running a clean installation of Windows Vista Service Pack 1 (SP1) or Windows Server 2008, an event ID 10 may be logged in the System log by VDS Dynamic Provider. For more details, see the Microsoft Support website: http://support.microsoft.com/kb/948275 • Under some conditions, there may be an issue when deleting folders on directory-mounted virtual volumes. This is a Windows known issue. For more details, see the Microsoft Support website: http://support.
Make sure that the communication port for HP 3PAR Recovery Manager is set to be the same on all HP 3PAR Recovery Manager installed systems. You need to restart the HP 3PAR Recovery Manager for Exchange Agent service on every system followed by the port change command. If the firewall or security monitoring software is installed, verify that the communication port and remote registry service ports (139 and 445) are allowed for access. Problem: HP 3PAR Recovery Manager cannot locate the Exchange Server.
Timeout for backup initialization detection can be modified to accommodate the timing issue. Refer to the HpRmCli Exch config command for more information. Problem: NetBackup takes a substantial amount of time to complete a backup process. Suggestion: Make sure that the latest maintenance package is installed for NetBackup application. For more information, refer the latest Single Point of Connectivity Knowledge for HP Storage Products (SPOCK) document.
to run through. The locking file is located under: \Exchange\vclock. To reset the lock, use the HpRmCli Exch reset command . Problem: The event viewer shows the following message when a virtual copy creation is in progress. Volume Shadow Copy Service error: Unexpected error IOCTL_STORAGE_QUERY_PROPERTY(\\.\PHYSICALDRIVE2, StorageDeviceProperty) - BuildLunInfoForDrive.
HP 3PAR Recovery Manager takes too long to create a virtual copy. Suggestion: Once the snapshot is created, it is verified and .log files are truncated. For this, the checkpoint is fetched and log file names are traversed one by one. This may take a longer due to a large number of .log files for a mailbox database/storage group. If a virtual copy creation is taking too long, check the virtual copy creation with the -nc option. This will skip log verification and log truncation.
Problem: The Remote Copy status for volume group does not permit synchronization. Suggestion: The involved Remote Copy group has virtual volumes that are not in the synchronized state. Wait until all virtual volumes in the group display synchronized state and then retry the operation.
NOTE: • The port used should be the same on both backup server and production servers. Find out and stop the application using the default port of HP 3PAR Recovery Manager for Exchange To find out the application using the default port: 1. Open the command prompt. 2. Run netstat -ano | find "” Example c:\>netstat -ano | find "9933" UDP 10.10.5.32: 9933 *:* 1252 UDP 16.154.142.171: 9933 *:* 1252 UDP 127.0.0.
3. In case of one click backup, though the virtual copy is marked for deletion, the virtual copy does not get removed. 4. Virtual copy will not be unmounted. Suggestion: To overcome the above use case user must manually run the nbucleanup command. Exchange 2007: hprmcli exch nbucleanup -s -g -t [-domain ] Parameters Description Backup completion status in NBU,DP or BE.
Suggestion: HP recommends that you click the Cancel button, stop the HP 3PAR Recovery Manager for Exchange service and HP 3PAR VSS Provider service. If any user other than the logged in user is connected to the system, the connection must be terminated. Check the Task manager to find out if any of the inactive or logged off sessions for HP 3PAR Recovery Manager for Exchange exist and end all such tasks. Close all Event Viewer windows. Try the uninstallation of the product again.
If you have configured StoreServ during HP 3PAR VSS Provider installation or using HP 3PAR VSS Provider provcfg utility, and later changed the TPDCERTDIR environmental variable or moved certificate from one location to another location, then you might encounter the following error: Suggestion: Use the provcfg.exe utility provided with HP 3PAR VSS Provider to recreate an expired, an invalid, or a new certificate.
After making these changes, restart the NBU services.
Problem: Sometimes NBU job submitted from HP 3PAR Recovery Manager for Exchange gets completed from NBU side, but HP 3PAR Recovery Manager for Exchange GUI still shows that backup job is in progress. Suggestion: It might be because Microsoft .NET DLLs did not get loaded properly, or it failed to load during Recovery Manager for Exchange NBU cleanup process. You must reinstall Microsoft .NET v4.0 on affected server, and retry the Recovery Manager for Exchange Backup commands.
Then hostname created on HP 3PAR Storeserv side must be rmebackupsvr.2k10vfc.
D Event Messages This appendix provides information for all of the events generated by HP 3PAR Recovery Manager Software for Microsoft Exchange. Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages Event ID Error Message Description/Action 3006 RME3006: ERROR: HP 3PAR HP 3PAR VSS Provider Software could not be located. VSS Provider not found, exiting. • Verify that HP 3PAR VSS Provider is installed using Add/Remove Programs.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3009 RME3009: ERROR: Could not determine the mount status of mailbox database '%1'. The Mailbox Database is not mounted. • Use Exchange Management Shell to mount the database.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3020 RME3020: ERROR: The copy For create and restore operations, the passive copy of cluster should be status for the storage group '%1' in HEALTHY status. The replication status for the passive copy of the on server '%2' is not healthy. storage group is not in sync with the active copy. • Wait for the replication to finish if the replication is pending.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3034 RME3034: ERROR: The Log files Cannot locate the aforementioned path on the server. location '%1' is not found on • Ensure the path exists on the server. server '%2'. 3035 RME3035: ERROR: No valid log No valid log files found in the aforementioned path to perform Point Of files found at '%1' on server Failure restore. '%2'.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3164 RME3164: ERROR: There is a conflict with the specified path for repository relocation. A conflict was detected regarding the specified repository relocation path. RME3173: ERROR: The Virtual Copy is not found in the repository, check if parameters are correct. The specified virtual copy could not be located in the repository.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3205 RME3205: ERROR: Mount this Virtual Copy before running restore. The virtual copy was not mounted before attempting to restore. • Mount the virtual copy and then try a file copy restore. 3206 RME3206: ERROR: Unmount The virtual copy was not unmounted before promoting the restore.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action connection setup. • Make sure you have proper permission to access the registry. • Try re-registering the HP 3PAR StoreServ Storage System configuration using the appropriate HP 3PAR VSS Provider Software CLI command. Consult HP 3PAR VSS Provider documentation for details. 3809 3PARVSS3809: ERROR: Invalid An invalid input has been specified for the -sockssl option.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3818 3PARVSS3818: ERROR: Unable The authentication data has been corrupted on your system. to encrypt/decrypt • Rerun the configuration setup for this specific HP 3PAR StoreServ authentication data. Additional Storage System. information: . 3819 3PARVSS3819: ERROR: Invalid log level specified. The valid range is 1 to 5.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5056 3PARVSS5056: ERROR: Could not open volume mapping file: . Unable to build the internal virtual volume database. • Check that your HP 3PAR StoreServ Storage System version is supported by VSS Provider and that there are no network problems that could result in a partial data. transmission.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5071 3PARVSS5071: ERROR: Unexpected snapshot set ID at . An unexpected snapshot set ID was encountered during the snapshot set preparation. 3PARVSS5072: ERROR: call out of order. The internal VSS call stack is not in the correct order. 3PARVSS5073: ERROR: Could not detect 3PAR InForm CLI installation.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5111 RME5111: ERROR: The HP 3PAR VSS Provider is not registered on this computer. A registered version of HP 3PAR VSS Provider was not detected. • Check that HP 3PAR VSS Provider Software is properly installed on the system. • Run vssadmin list writers to verify that HP 3PAR VSS Provider is properly registered.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message 5127 RME5127: ERROR: A backup Another Data Protector or NetBackup request is in process, and only for same mailbox/storage group one backup operation at a time is allowed. is already in progress, and only • Retry the operation. one backup operation at a time is allowed. 5128 RME5128: ERROR: Cannot find The repository might be out of sync.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5145 RME5145: ERROR: Could not The licence for HP 3PAR Recovery Manager component could not be retrieve 3PAR license. • Verify that there is not a communications problem by connecting to Contact 3PAR representatives to the required HP 3PAR StoreServ Storage System from the CLI acquire a valid license. command window.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5157 RME5157: ERROR: Could not The registry key for HP 3PAR Recovery Manager for Exchange could open the Recovery Manager for not be opened. Exchange registry key. Check • Check that you have access to the registry location for the HP 3PAR the HP 3PAR Recovery Manager Recovery Manager application and ensure the registry value for the for Exchange installation.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5167 RME5167: ERROR: One of the databases in the Mailbox Database may be dismounted, cannot continue with Virtual Copy creation. Virtual copy creation could not be completed due to a possible database dismount in the associated mailbox database/storage group. 5168 RME5168: ERROR: Two or more Multiple files from the mailbox database/storage group share volumes.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5173 RME5173: ERROR: Failed to identify Recovery Manager for Exchange agent. The HP 3PAR Recovery Manager for Exchange Agent service is not functioning properly. RME5174: ERROR: The mount point you have provided does not exist. The specified mount point does not exist.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5195 RME5195: ERROR: Failed to The Remote Copy command for the specified group could not be perform remote copy command performed. for group . Storage System setup.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 5213 RME5213: ERROR: Failed to send notification command for remote copy. The notification command was not sent for Remote Copy. RME5215: ERROR: Exception occurred during remote copy process. An exception error occurred during the Remote Copy process. 5215 • Check the communications between your system and the target system using ping.
Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued) Event ID Error Message Description/Action 3243 RME3243: ERROR: Failed to log Could not access the HP 3PAR StoreServ Storage System. in to Storage System due to • Check whether the HP 3PAR VSS Provider Software can access the invalid username or password. HP 3PAR StoreServ Storage System with the registered credentials. • Run provcfg inserv -detail.
