HP 3PAR StoreServ 7450 Storage Service Guide

2 Servicing the Storage System
Use this chapter to perform removal and replacement procedures on the HP 3PAR StoreServ 7450
Storage systems.
CAUTION: Before servicing any component in the storage system, prepare an Electrostatic
Discharge-safe (ESD) work surface by placing an antistatic mat on the floor or table near the storage
system. Attach the ground lead of the mat to an unpainted surface of the rack. Always use a
wrist-grounding strap provided with the storage system. Attach the grounding strap clip directly to
an unpainted surface of the rack.
For more information on part numbers for storage system components listed in this chapter, see
the “Illustrated Parts Catalog” (page 56).
Service Processor Onsite Customer Care
Use SPOCC to access Guided Maintenance or the SPMAINT (Service Processor Maintenance) in
the Command Line Interface (CLI), where you perform various administrative and diagnostic tasks
to support both the storage system and the SP.
To open SPOCC, enter the SP IP address in a web browser and enter your user name and password.
Figure 22 SPOCC – Support page
Accessing the HP 3PAR Management Console
To access the HP 3PAR Management console:
1. Double-click the exe to open the console.
2. Enter your user name and password.
3. Under the Systems tree in the left panel, select the storage system to be serviced to connect.
CSR
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period HP (or HP service providers or service partners) identifies that the repair can be accomplished
by the use of a CSR part, HP will ship that part directly to you for replacement.
Service Processor Onsite Customer Care 19