3PAR VSS Provider for Microsoft Windows 1.6 User's Guide

3PAR VSS Provider for Microsoft Windows 1.6 User’s Guide
5.1
Diagnostics
5
Diagnostics
In this chapter
5.1 Volume Shadow Copy Service Trace 5.1
5.2 Application Event Log 5.3
5.1 Volume Shadow Copy Service Trace
In order to get support from Microsoft, if the failure of the VSS request has been determined
to be outside the scope of 3PAR VSS Provider for Microsoft Windows, the following
information should be gathered:
■ Windows Application Event Log
■ Windows System Event Log
■ Volume Shadow Copy Service Trace
For 3PAR VSS Provider for Microsoft Windows debug purposes, you can turn on the VSS
logging by setting up the registry data value on the VSS registry.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Debug\Tracing]
To eliminate the risk of modifying the registry database, 3PAR VSS Provider for Microsoft
Windows provides a registry file for assistance with turning on VSS logging.